Atlantic Infiniti

4.2 · 213 reviews
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Carla Highlander
Reviews 1
2020-12-22 07:04

Nice! Just kidding. Rude would be a better word. T...

Nice! Just kidding. Rude would be a better word. Took the service department 20 minutes to offer me a seat in the lobby. Bob Arena greeted me with an awkward smile and a mumbled "are you here for an oil change or...service?" There was no "hello, how may I help you today?" Or a "how are you doing?". ...

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Kim Scott
Reviews 1
2020-12-17 01:12

My experience was great! I got a great deal for m...

My experience was great! I got a great deal for my car and everyone was professional and helpful. Since buying the car I have had my car serviced and updates done. The service department staff are helpful and accommodating. I recommend this dealership to all my friends and family!!

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Mike & Sabrina Sawdo
Reviews 1
2020-12-16 11:44

8-18-12 My wife and I walked into Atlantic infinit...

8-18-12 My wife and I walked into Atlantic infinity to purchase a 2011 QX56 that I was pre-approved for thru Vystar. I am a 34 year old male and they treated me as if I was in there wanting to take a joy ride or dreaming that I could afford this vehicle. After walking in 15 minutes later and 3 sales...

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giovanni11x
Reviews 1
2020-12-15 18:47

Service is okay, but timing is key it can take up ...

Service is okay, but timing is key it can take up to 1hr 30 minutes to get a oil change even if you have a scheduled appointment. Don't understand that. But the real issue is the service desk clerk making fun of my last name and laughing about it cause I guess it's not "normal" to her. Took my busin...

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peter kwiatkowski
Reviews 1
2020-12-09 08:19

Review update - after a few days - my QX50 has bee...

Review update - after a few days - my QX50 has been repaired with a replaced rear taillight and I had the windshield replaced by safelight sales person. No out of pocket expenses and thanks to Barry in sales and Mike in service. Both were professional and prompt in all regards.

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Zach MA
Reviews 1
2020-12-06 22:30

I had an excellent experience. Superior, actually....

I had an excellent experience. Superior, actually. Joe was my service team member who helped me. He was very honest and straightforward. He saved me money, got me a great loaner, and had my car in great shape when I picked it up. I will always be loyal to Atlantic Infiniti.

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Sue Scheff
Reviews 1
2020-12-03 09:06

Extremely impressed with sales (Paul Smith) low-pr...

Extremely impressed with sales (Paul Smith) low-pressure - and the managers - Bruce and Barry - that were able to address issues efficiently and made buying a car less stressful than I anticipated. Although we had a few hiccups, Atlantic Infiniti immediately handled them with professionalism and car...

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Lawrence Lynch
Reviews 1
2020-11-24 13:27

I purchased my 2019 Infiniti on November 21, 2019....

I purchased my 2019 Infiniti on November 21, 2019. I had called ahead and spoke with Barry Labman, the sales manager of Atlantic Infiniti. He was very friendly and gracious. When we arrived at the dealership, Mr. Labman introduced us to one of his salespersons, Al York.

My wife and I felt very...

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lavinia selejan
Reviews 1
2020-11-22 11:16

If I could give 0 stars I would give this Dealersh...

If I could give 0 stars I would give this Dealership 0 STARS after my experience with them today. I took my car in today for a oil change, I was told that I needed to leave it with them for about 2 to 3 hours, because of a recall on the car software. I got a call from Mike the service tech 20 min...

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Me You
Reviews 1
2020-11-20 21:26

I have a a 2017 Q50 that I did not get here but ha...

I have a a 2017 Q50 that I did not get here but have brought it in a few times for warranty things.I know a bit about cars and will do most basic things myself and will check for many things before taking it anywhere . Atlantic Infiniti has always been straight up with me and never tried anything si...

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Jamie Bartlett
Reviews 1
2020-11-20 02:51

Best auto sales experience I have ever had. When ...

Best auto sales experience I have ever had. When the vehicle I wanted to test drive was out on loan to another customer, they gave me another model to take home overnight and let me take home the one I was considering for another night. I bought it the next day. I've never had a dealership do thi...

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Randy Trowbridge
Reviews 1
2020-11-18 03:03

While I have purchased 2 vehicles from them in the...

While I have purchased 2 vehicles from them in the past I bought my 2008 M45 used from another dealership a couple years ago. I took it in today for the airbag recall and they were able to take me home so I didn't have to sit there all day. When I picked up my car, which I love, they had washed it a...

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Dustin Crum
Reviews 1
2020-11-15 23:43

I love this dealership! I initially came to look a...

I love this dealership! I initially came to look at a few of the newer model SUV's and to walk around the new show room. I have to say I never felt any pressure to buy or really commit to anything. I test drove three different cars on the lot and finally decided on a pre-owned vehicle. I was approve...

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Eric Maier-American Detailing
Reviews 1
2020-11-12 13:28

Jose, Ernesto, (salesmen) And Dan (Finance Manager...

Jose, Ernesto, (salesmen) And Dan (Finance Manager) Are all awesome, they treated us very respectfully, they showed us a lot of options and got us in a better vehicle than we thought we would qualify for without us signing our life away and they even got us a great interest rate. If you are at all ...

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Guitarsjoe Atkinson
Reviews 1
2020-11-12 08:59

Purchased a 2010 RX350 and got it for a great pric...

Purchased a 2010 RX350 and got it for a great price and a low finance rate. Friendly staff and a no pressure to buy atmosphere. I would buy from them again when the time comes. I would recommend Atlantic Infiniti to anyone looking for a good deal and a comfortable transaction.

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Lydia Cohen
Reviews 1
2020-11-11 10:41

Phenomenal service! I inquired about a vehicle via...

Phenomenal service! I inquired about a vehicle via email on a Thursday evening. I heard back immediately via email and a phone call the following day by Paul Smith. He was up front, flexible, and responsive. I drove from Tallahassee to Jacksonville on Saturday morning to purchase the vehicle. Paul w...

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Patricia Horner
Reviews 1
2020-10-28 00:54

Horrible experience. After test driving several ca...

Horrible experience. After test driving several cars I found the one I loved. Choose the color but I wanted upgraded wheels and tint. Our salesman, Steven, was rude from the get go!! But asking for the upgrades (which I was going to pay for) he got frustrated and told my husband and I that he wished...

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ASHLEY MILLER
Reviews 1
2020-10-25 17:37

I went to Infiniti today and had a wonderful expie...

I went to Infiniti today and had a wonderful expierence with the exception of one thing. A guy named Alex. From the start Alex was very pushy and didn t seem to want to take no for an answer. Dan on the other hand was WONDERFUL. I understand the fact that usually dealerships want you to finance with...

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David Jordan
Reviews 1
2020-10-15 18:00

My wife and I had the pleasure of buying a car fro...

My wife and I had the pleasure of buying a car from Atlantic Infinity....our sales person was Shane. We had the very best buying experience ever. Shane was the most honest, helpful, courteous and patient gentleman I have ever dealt with in the 50+ years I have been buying cars.
This dealership and ...

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alan geike
Reviews 1
2020-10-15 14:39

Never have I been to a dealership where the salesm...

Never have I been to a dealership where the salesman (I wish I took his card) insulted my wife within minutes of walking in the door.

Allow me to explain a bit more.... I thought I was up front and honest to the salesperson as soon as we came in the door. Which I will now refer to him as a joke, ...

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Donna Braasch
Reviews 1
2020-10-02 04:21

My 2014 QX60 was a problem from the get go. The se...

My 2014 QX60 was a problem from the get go. The service department played dumb about issues with the transmission until there was a class action. I paid $300 to have the TCU updated, and it took 2 weeks for it to work properly. The dealership and Infiniti connection kept blaming each other, while I ...

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Sona Dolsenhe
Reviews 1
2020-10-01 04:36

Helped me when no one else could.

Helped me when no one else could.
The manager is extremely friendly, professional, and compassionate and I don't even drive an Infiniti. I was calling around for help with my vehicle and he took the time to explain things and recommend the next best step.

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Lundy Tacti
Reviews 1
2020-09-20 20:48

I've been a customer of Atlantic Infiniti for 10+y...

I've been a customer of Atlantic Infiniti for 10+years and will be for life. Whether your buying new or used, the pricing, quality and most importantly Customer Service is superb. Great selection of vehicles and they are hands down the BEST dealership in town!

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Lathonia Bennett
Reviews 1
2020-09-19 11:17

They got car diagnosed while I waited 2 hours just...

They got car diagnosed while I waited 2 hours just to be told it would take days. What happened to a customer service that got you in and out. When I asked for a loaner car and stated I needed to drop the car off as engine light was on, I knew that was going to be an extended service. Just give me t...

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Tren
Reviews 1
2020-09-14 03:45

My husband and I purchased a car from Infiniti, th...

My husband and I purchased a car from Infiniti, their service was and still is phenomenal!! From the time we walked on the lot, until today. We have had our car since May and today they still go over and beyond with great customer care. I am happy to be in the Infiniti family . Our next car purc...

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James South
Reviews 1
2020-09-12 01:45

Recently bought a pre-owned Volvo from Mr. Southwo...

Recently bought a pre-owned Volvo from Mr. Southworth's dealership and couldn't be more pleased with the service I received. My salesman, Nitin Amin, was top-notch and made sure I was completely happy with the car before I put the ink to any paperwork, including another detailing because of some sma...

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John Halley
Reviews 1
2020-09-08 14:22

Great experience working with Ernesto and Danny at...

Great experience working with Ernesto and Danny at Atlantic Infiniti last week. The entire team was personable and applied no pressure while shopping the lot. Great vehicle, great price and excellent service. I would highly recommend them to any friend or family member.

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Deb Leibecki
Reviews 1
2020-09-05 20:26

Atlantic INFINITI is my 'go to' place for my autom...

Atlantic INFINITI is my 'go to' place for my automobile. Service representative Mel is exceptional. He always keeps me informed of when I can expect my service completion and provides me with a loaner vehicle if needed. He takes customer satisfaction to the next level.

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Edwin Pagaoa
Reviews 1
2020-09-05 04:11

If this app would give me 0 stars I would have giv...

If this app would give me 0 stars I would have given that a rating. Over the last few year I have experience several issues with this dealership all of my business goes to Infiniti of Orange Park now. Recently had my convertible serviced offered no loaner after services were accepted. Spent over ...

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Amanda Eakins
Reviews 1
2020-08-28 14:53

Review for service department: I own a 2017 Q50 wi...

Review for service department: I own a 2017 Q50 with about 33,000 miles on it. I went in for an oil change and an inspection occurred and found nothing wrong it. One week later, the car leaves me stranded on the side of the road with a shredded serpentine belt. Coincidence, maybe. However... after h...

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Joe Melvin
Reviews 1
2020-08-18 17:20

I purchased my G37 from Herman Boothe five years a...

I purchased my G37 from Herman Boothe five years ago and It was a great experience. However, the service department at this dealership is horrendous. The handful of times that I have returned, hoping for a better outcome, has only gotten worse. just went by today only to be told by a rude service re...

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David Pitcher
Reviews 1
2020-08-15 20:56

Visiting Atlantic Infinity and I consistently expe...

Visiting Atlantic Infinity and I consistently experience excellent service from everyone here. Great deals, great service and the waiting area is very comfortable with Wi-Fi allowing me to get work done while waiting. Highly recommend this dealership!

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Juliette Jordan
Reviews 1
2020-08-15 11:24

I just wanted them to look at my seat belt cuz it ...

I just wanted them to look at my seat belt cuz it doesn't always go back. They wanted to charge me $160 just to look at it not even fix it. I found this very expensive. I've been going there for years they could have just done it.

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LaLa Anderson
Reviews 1
2020-08-13 13:01

They're all great here! Tim in parts is my go to f...

They're all great here! Tim in parts is my go to for anything. He takes the time to find answers when he rarely doesn't have them. Always has a smile. Rob and Mel in service are always on top of things and Mike and Barry will make sure your car is top priority. Awesome crew!!!

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Rico
Reviews 1
2020-08-13 12:16

In my opinion one of the top 3 best and honest dea...

In my opinion one of the top 3 best and honest dealer in the city. Most of the time the sales people reflect the management in the offices. If the organizations don t care about how customers feel or only focuses on profits or commissions you will ending dealing with a very nasty and greedy dealersh...

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Jerome Baltazar
Reviews 1
2020-08-11 23:51

Great place to purchase a car! I bought a car for ...

Great place to purchase a car! I bought a car for myself and my mother. What impressed me most was that for her car they addressed her for everything. I have experienced a lot of other dealers that would talk to the man and ignore the woman in the equation. They did not bounce us around, I had my sa...

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John Jstarr Perrin
Reviews 1
2020-08-09 16:32

Alex York was amazing he helped me to find the rig...

Alex York was amazing he helped me to find the right vehicle for my needs. He was courteous and answered all my questions. This was simply the absolute best car experince I have ever had I would recommend everyone go see Alex so you can find out what true and real customer service is all about. You ...

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Mark Toutain
Reviews 1
2020-08-09 16:19

This Infiniti dealership has gone way downhill an...

This Infiniti dealership has gone way downhill and it starts at the top with the general manager Bob Harrington. These guys could care less about the customer and are even apathetic about doing any business with you. Sales people are rude, service is terrible (waited two hours for oil changes that ...

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Harpy Seal
Reviews 1
2020-08-01 12:00

I purchased & serviced my former vehicle at Atlant...

I purchased & serviced my former vehicle at Atlantic Infiniti. When we decided to buy a newer model, where else would I go? I have to admit I did vacillate between another manufacturer and Infiniti; however, I kept coming back to the Infiniti brand due to its reputation and my experience with my f...

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zelko kosorcic
Reviews 1
2020-07-28 22:20

I took my car Infinity g25 to O'Reilly where they ...

I took my car Infinity g25 to O'Reilly where they performed battery test and told me right away that i will need alternator replacement .From them i drove to Infiniti to confirm it with them,and see what it would cost replacement. All this happens on 03/16/2019 about 3pm,after we arrived there,and i...

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Aaron Lesher
Reviews 1
2020-07-28 09:19

Great service over the past six years. Loaner car...

Great service over the past six years. Loaner cars available when needed. Service always done right. Nice alerts through mail and email reminding me of service times. Now I can even schedule my apt online- tried that and it was perfect / very convenient. Rome has been my service advisor for all...

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Vicki G
Reviews 1
2020-07-28 01:33

The sales team were great without being pushy. Ver...

The sales team were great without being pushy. Very knowledgeable (Paul) about the vehicles features. They worked with me on a price that i was comfortable with and financing had the best rate offered out there. I would highly recommend Atlantic Infiniti.

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Earlene Paschall
Reviews 1
2020-07-25 19:36

Atlantic Infiniti has always taken great care of m...

Atlantic Infiniti has always taken great care of my car and myself. Everything from routine oil changes to major maintenance and repairs. The dealership is comfortable for waiting while the service is done or accommodating by providing a loaner for the day. I trust them to keep me safe on the roa...

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Brandon Mardenfeld
Reviews 1
2020-07-22 22:10

Refuse to replace interior components (steering wh...

Refuse to replace interior components (steering wheel and door handles) that have peeled and chipped away. This is a known problem with these cars and other Infiniti dealerships are replacing them free of charge!! Atlantic Infiniti refused to replace them!! another time I had to take my brakes in fo...

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Dave D
Reviews 1
2020-07-22 12:03

Service department is aweful. Plagued by poor mana...

Service department is aweful. Plagued by poor management and inadequately trained staff. Took almost a week to get a tire and my car was returned scratched up. They do just enough to get by. Consistently over promised and underdelivered. If you have low standards and expectations this is your plac...

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Dan Dexter
Reviews 1
2020-07-20 12:41

Recently bought a used 2011 qx56. The sales team m...

Recently bought a used 2011 qx56. The sales team member John Upton was super professional and actually cares about his customers. If you want somebody that will take the time to go over your deal, explain everything, and make you feel comfortable, I recommend asking for him. After your sales experie...

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Nicolas Barrantes
Reviews 1
2020-07-19 03:36

I was on a road trip and needed an oil change, so ...

I was on a road trip and needed an oil change, so I stopped by the closest Infiniti dealership without an appointment and got an oil change and car wash all within an hour. EVERYONE was extremely kind and fast! I wish I could say the same about my local Infiniti dealership Atlantic Infiniti puts n...

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Jean Evans
Reviews 1
2020-07-17 23:07

I'm an infiniti owner 6 years now (Pamela). This ...

I'm an infiniti owner 6 years now (Pamela). This is the best dealership I've worked with and every time I visit for service I'm always asked if I need a vehicle to stay mobile. Excellent! My last visit was an oil change and they're so great; washed and vacuumed my car and saved $20 with a discoun...

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