Really good service from Kien at Yellow Jersey. I had my bike stolen and Kien was very efficient in communicating and keeping me updated. Regular emails and a thorough investigation meant that I was able to get the total amount for the cost of my bike and accessories back and all confirmed within a matter of days. Would definitely recommend. Thanks! X
Seamless transaction, quickly through to a real person to discuss my policy and very quick to respond with an amended policy.
I was recently involved in a Road Traffic Accident, and whilst I somehow got away with minor injuries, my bike was a write-off. As was some of my clothing and gear. Jonathan Ryan, Senior Claims Advisor, at Yellow Jersey has been incredibly helpful all through the process and with the insurance I have, has helped me to replace everything. It has been a smooth, efficient and friendly service. I would highly recommend using Yellow Jersey. I think I'd be at a much bigger loss and in a very difficult situation without insurance and without their help
Responded very quickly and professionally to my claim. Very happy with their service online and over the phone. Would definitely recommend!
Jon was totally fantastic with my claim. Speaking to someone who loves bikes is a great tonic when something like this happens. Totally different from the normal misery of a home insurance claim or the like. Worth every penny.
Great service as ever. Thank you Jess Thomas for all your assistance:)
Very happy with the whole claim process - very easy and quick. I received full compensation for my bicycle and accessories. Highly recommend YJ.
Exceptional service. Sophie had quick and helpful responses to any queries I had. Would definitely recommend if anyone is looking for bike insurance
Bike almost new - had bad crash and snapped steer stop and scraped paint on forks (Trek Madone Project One) and also chipped carbon. Only insured the bike 2 days earlier. Phoned Yellow Jersey and quickly put my mind at rest. The person on the other end of the line had first rate knowledge of what likely needs doing to sort my bike out and put me in contact with a fantastic bike repairer. Bike now back and in perfect condition. Yellow jersey are brilliant. Well worth the money. You don t know how good an insurance company is until you need to use them. They are brilliant. Highly recommend.
Another dissatisfied customer - I wanted to cancel my policy part way through the year as circumstances had changed but was told I could but I would have to continue to pay! Absolutely disgraceful customer service! Ive never had this in any other insurance policy. DO NOT USE YELLOW JERSEY!
Have had insurance with various providers but these guys are definitely the best. Jon was extremely helpful and response! Great company
Who knew BMC stood for Bloody Marvellous Customer Service?
My claim advisor was Jon - a personable, persistent guy who quickly contacted me after my incident and diligently resolved my claim and got me back on a set of wheels within a week. If you want an insurer who goes the extra mile and who you can relate to on a personal level jargon-free, then Yellow Jersey are the one for you.
Yellow Jersey's service has been excellent. I have their 'Performance' coverage and recommend them very highly.
I crashed my bike three weeks before Christmas and, after discussing my options for how best to proceed, the payout for a replacement was in my account on the 23rd.
The claims team (or at least the guys I dealt with) are clearly cyclists themselves and were more than happy to talk through the various options for how I might build a replacement and how to get the most for my money.
I ultimately went with a straight replacement (I was very happy with the bike I had before), but it was great to know that there were other options and Yellow Jersey were to prepared to walk me through the process no matter which direction I took.
All additional expenses have been refunded (including damage assessment and the cost of shipping the damaged bike to Yellow Jersey), and I have no hesitation in recommending their services.
Great customer service, brilliant options. I dropped my chain and got a crack in my bottom bracket on my carbon frame, they offered a fix or a replacement. Worked with them to either find the same frame (which we didn't manage) but then ended up purchasing an upgrade and paid a small diference myself. Fantastic, earned themselves a very loyal customer here.
Sorted my claim out within days, very communicative and helpful, genuinely like cycling and know about bikes, particularly Jon who helped me with my claim. Would recommend!
Poor customer service. Direct Group they use to deal with claims also delivers one star service at most. Takes them two weeks to request relevant documents when you make a claim. A week and a half later, after reminding email and a phone call they ask for the same thing again. Finally, three attempts to get the settlement right and still miss the paperwork that they already have.
The apparent five working days to process the payment do not happen either. Another attempt to make contact only to be told that the payment will take few days to clear but can not tell how long exactly.
Nice sales people to talk to but horrible to deal with when it s time to make a claim.
I do not recommend and will not be using again!
Personable, efficient and fast claims process. Very satisfied.
Jonathan made the stressful process fast and simple, thank you so much
Put claim in on the 8th of may and was all sorted by the 12th may. Couldnt ask for more! Massive thanks to Jonathan and the team
Excellent service and very polite. Thank you.
Steve was very helpful and provided me with the cover I required promptly to get my business rolling. Fantastic service. Many thanks, Gloucester Cycle Couriers
The best insurer by far, the team at Yellow Jersey are quick to deal with claims, corteous and more importantly, human. No automated messages and a personal approach to the customer. I have had a bike stolen before and that was sorted very smoothly.
This time around, had a small claim and it was sorted, very positively, in a day. For bike insurance, I could not reccomend Yellow Jersey enough. In fact, should they expand into other insurance, I'd be there too!
My bike was stolen after a break-in and Yellow Jersey made a very stressful situation incredibly manageable. Kien was incredibly helpful throughout and after proving photos of the lock damage, proof or purchase of the bike and evidence of ownership, they were happy to either provide a replacement bike (they were willing to get a newer model of my bike) or settle the cost of the bike (the price at which they buy the replacement bike) in cash. Overall, the service was excellent and I would 100% recommend Yellow Jersey for peace of mind.
Highly recommend. Received outstanding service from Jonathan at Yellow Jersey. Very quick to respond and extremely helpful throughout the entire claims process.
Very helpful claims team, who have helped me get my bike replaced during the COVID rush!
Excellent claims process. Having gone through the pain of having my bicycle stolen the ease and speed of having the claim settled is true piece of mind. I would thoroughly recommend Yellow Jersey.
I highly recommend Yellow Jersey - I had my bike handlebars stolen (gear shifters, brakes etc) and their senior advisor Jonathan Ryan was quick and efficient in ordering me replacement parts. It is a joy to deal with an insurance company who know about and care about bikes!
Tried phoning to ask question, no answer. Sent an e-mail using contact form and got no response for days now. Clearly they don't care if you are not a policy holder
Update: They have now responded, claiming that I was contacted after all. I am not deaf - I know what happened when I called. Nobody answered the phone after the initial recorded message. I sent a message using their contact form with no response until I added this review. Yes, I have checked my junk. I was checking my mailbox constantly because I was keen to get a response. I did not receive anything from them when I sent a message. As soon as I review them negatively, they contact me immediately. Admitting responsibility would go a lot further than accusing me of being an idiot. Feefo only allows your policyholders to review you, which allows you to manipulate their reviews after you have resolved their issues and they have got over it. Instead of asking me to remove this review politely and in private, they decide to send a response on here, denying everything. I will not be bullied into giving a fake review, I'm only giving my honest opinion. Otherwise, what's the point?
Took out insurance policy then received a letter 4 weeks later telling me my premium has been increased by nearly 50% with no explanation. However, this was then followed up within a day with a phone call from yellow jersey explaining the letter had been sent in error. Whilst the error was concerning they get a good review for excellent proactive customer service which is increasingly rare these days!
Arranging my business insurance through Yellow Jersey could not have been easier. Stephen completely understood my needs and quickly put together a package to suit. I would certainly recommend them!
Prompt responese, knowledgeable and very helpful customer service.
Truly awful. My kid's bike was stolen, after he had locked it up with a decent lock (an old lock that used to belong to me). Because I could not provide a receipt photographic proof of the lock or the bike locked where it was stolen, they refused my claim. Not entirely sure how I was supposed to provide a photo of this. They refused to accept my word, basically calling me a liar. Pretty shocking and depressing.
Very pleased with service I received from Jess over the last 2 weeks. She has answered all of my questions in a timely and professional manner.
A credit to your business.
First class service from the staff at Yellow Jersey. Quick and responsive to requests while also ensuring accuracy in our interactions. Highly recommend to any of my cycling friends in the future.
Very helpful, personable and quick to respond. Clear policy documents and a good price.
Jess has been a pleasure to deal with and a great asset to Yellow Jersey Insurance. I found setting up insurance with Yellow Jersey a very straight forward process.
Very quick, no hassle. Jonathan in particular was great and very personable
Helpful and quick service, hassle free. Made business insurance simple!
My bike was stolen and the service i received from Kien at Yellow Jersey was superb!
Brilliant customer service, very friendly and incredibly helpful. Couldn't recommend more.
New bike has been ordered today... can't wait until it arrives.
Jess at Yellow Jersey has been great organising our insurance over email and the telephone. Very efficient. Thank you
I delt with a very helpfull member of staff called Jess, she helped me with all my queries graciously and her emails were quick and on point.
Good service by Jonathan sorted my claim easily would recommend this company to anyone.
Yellow Jersey have been amazing. They gave the best price and covered me for the most stuff too.
Unfortunately my bike was stolen over the weekend and they made it extremely easy and quick to make a claim and get compensated.
I would recommend Yellow Jersey to anyone who loves their bike and wants it looked after.
Great customer service, friendly and really helpful. Jonathan was really helpful when making a claim and made things really straight forward!
Highly recommend.
A very simple, efficient pleasant process to set up bespoke cycle insurance. Stephen dealt with our company needs very swiftly, clearly and professionally.
It was a pleasure to deal with Stephen and Yellow Jersey - and I have never said that about an insurance company! Highly recommended.
Great service and customer service. Very responsive and professional all the way:).
Can't praise the customer services highly enough.
Filled a Feefo feedback survey, and it was excellent on the whole, with one small gripe.
I thought that would be the end of it, but they got in touch the day after and sorted out the one gripe.... no fuss, no qwibble.
I thought that was excellent, proactive customer service... thank you @ Yellow Jersey - great customer service.
Andy Wood
Tom really helped in making the theft of my bike a much less stressful situation. First class customer service. I'm so relieved I chose Yellow Jersey to insure my bicycles!!
We have just renewed our business insurance with Yellow Jersey. Steve has been very thorough and friendly and has made sure we are covered for our exact individual business needs, paying no more than we need to.
Any queries I've had about our policy has always been dealt with swiftly.
Highly recommend Yellow Jersey!
Bike was stolen, I placed a claim on Friday and they closed it by Wednesday the next week. Was straightforward and speedy, have never dealt with another insurance provider before but can t imagine it could be much better than this! Paid full value of my bike and got me back riding ASAP! Shout out to Jonathan at the claims team for an amazing service :)
Very happy with service, cover and price, thank you Jess for being professional,
Getting your bike stolen can be very stressful but Yellow Jersey made the claim process very easy, the team were very responsive and the whole process was pretty quick. I would recommend this insurance company to others and will continue to use them.
Easy application for policy account , quick response and helpful throughout the whole process. Good value premium also. Recomended for fellow home cycle mechanics.
Really competitive prices and really helpful staff, thank you Stephen and Yellow Jersey Insurance.
So happy with my insurance with Yellow Jersey. As a professional athlete competing at a high level in kitesurfing it s really important to find the right insurance and not always easy to find. Stephen from Yellow Jersey was really great made the whole process so easy and found the perfect cover for me. Thank you! Highly recommended!
I was a little bit disconcerted at the amount of verification evidence Yellow Jersey requested when I told them my bike was stolen, but their subsequent service was superb. They responded within 24 hours, I was supported by the same claims handler throughout - the excellent Jonathan Ryan. He communicated with me by phone and by email. After asking for a few more details he immediately made contact with the bike manufacturer, Exodus, which initiated the process of ordering a replacement, and he facilitated a few changes to the new bike order.
I have had to make a number of insurance claims with other insurers and on the whole received a good service. But I have never encountered such excellent customer service before - prompt, efficient, friendly and flexible, far exceeding my expectations.
It s unusual to rate an insurance experience 5 stars but yellow jersey have been so fantastic in sorting my claim in less than a week, I felt a review was justified. Thank you Jonathan for making this such a painless experience. The silver lining of having had my bike stolen, if there could be such a thing.
Excellent service from Yellow Jersey \Insurance in setting me up with a new Business policy
They have been very efficient, speedy and honest in their dealing with my claim. Jonathan has kept in touch and sorted everything out within 24 hours of my first contact.
A brilliant, hassle free service. Many thanks.
YJ Team have always been wonderful! Patient, diligent and fast with communications, processing and settlement. Highly recommended!
I want to say a personal thank you to Jonathan R for his handling of my recent incident - in short my bike was snatched while out. Through his proactive work and determination, Police who were handling a completely separate incident was able to connect the dots and recovered my beloved Merckx EMX-1! Stay safe and keep on doing the wonderful job for the cycling community! Thank you!
Incredibly happy working with those guys. I got my bike insured and annoyingly had a vandalism issue a week later, Jonathan from the claims team helped me a ton throughout the process, handled all expenses and ordering necessary replacement parts for the bike. I would totally recommend them! As someone who has always been sceptical about insurances I was pleasantly surprised, total professionals.
No payout for paraplegic!
My husband was insured through Yellow Jersey and became a permanent (no hope of improvement) paraplegic in the Etape du Dales in May - Yellow Jersey will not pay out on permanent total disability as he may work again! Get insurance that pays!! Luckily our normal holiday insurance paid out when YJ did not!!
Insured a hire bike for a short trip in Majorca. Helpful staff, instantly answered all of my questions. Great service would 100% use again.
Dealing with one person from start to finish was a real bonus for me and the 5 stars I have given, for the service I received, are all down to Kien. He provided a most excellent service.
Speed of service - it is less than two weeks since I started the process and if there have been any delays they have been my delays not the businesses.
Generally there was no quibbling over costs. However I was asked to produce receipts for everything, bicycle and all accessories, but who would keep a receipt for an Allen Key or a cycle repair kit, especially after 12 months or so! I will in the future though especially the more expensive items!
found the process of applying for insurance, and the subsequent information and conversation with Yellow Jersey, easy,quick and concise.
Many thanks to Jess for her assistance.
Highly recommended.
YJ arranged my cycle business insurance. They were friendly, and answered my calls and emails promptly. The quote was better than my renewal offer and I think the cover is a bit better. Have to give a special mention to Sophie for her helpful manner, and brilliant sense of humour.
Had a crash and Kien was great in sorting out replacement kit and parts very quickly
Picked yellow Jersey for my cycling insurance after much research. The ultimate cover. There was alot of bad reviews in some peoples cases. For me I cant rate them enough. They company and the person who felt with my claim was so helpful and always kept in contact with me with updates and choices to help with my replacement. Made me look forward to riding my bike again. Big thanks to Jonathan who I was dealing with.
Yellow Jersey has been my insurer for the Bicycle Business over the past two years and I have been very happy with their help guidance and assistance over that time. I cannot fault their expertise and assistance all things insurance related.
Contacted them regarding my pothole damaged wheelset. Not only did Jonathan reply to every email in minutes, he managed to deal with the whole thing in 1 1/2 days, and arranged an upgraded wheelset to boot! Absolutely amazing service from start to finish, I can't recommend highly enough
Excellent customer services. Very responsive, understanding and professional. My bike was stolen and re-funded within days , the process was very clear and comprehensive.
I needed to ask a few questions and get a slightly customized insurance. Yellow jersy responded within the same day to my questions via Facebook and they were able to insure my bikes across Europe for a reasonable price. Really good service from them so far!
Very helpful service and quote was good. I just hope I never have to use my Liability Insurance...
The representative I have been dealing with - JT - has been absolutely amazing. She helped me with every aspect of finding a new insurance broker, as the old broker does not offer the sort of bespoke product I need. She carried out her work professionally, patiently and diligently. If she ever wants a job as a bicycle mechanic, I would offer her one. The rest of the staff at Yellow Jersey were also efficient when I dealt with them.
I found it very difficult to find any insurance to cover my bike and travel when competing in the cycle race. Yellow Jersey provided a specialist product which was quick and easy to purchase and very competitive in price. I had to make a claim on my return from the trip and the process was made extremely easy with the help of Jonathan Ryan, a Senior Claims Advisor. Everything was dealt with over email with Jonathan directly and the settlement was made very quickly, quibble free, and with no forms to fill out. I will certainly use them again for the next cycle event.
Had Yellow Jersey for two years and I just made my first claim after crashing my bike.
I received very good, friendly and swift service from Yellow Jersey and was paid for my repair expenses 3 days after I submitted my claim.
I recently had to claim for accidental damage to my carbon frame and I am very impressed with the Yellow Jersey. I dealt with Jonathan and he couldn't have made it easier for me, good communication throughout and the claim was dealt with very quickly. Thank you Jonathan and Yellow Jersey.
Fast and comprehensive help. Friendly service. Replaced broken parts, closing and asseccories after crash.
From contacting the underwriter on my behalf to ensure the area I wished to lock my bike would be covered, to contacting third party suppliers to alter delivery addresses; the service I have received from Yellow Jersey, specifically Sophie, has been exceptional. Thanks again Sophie!
Found the product I needed very quickly, was on cover for being a bike mechanic in less than 12 hours from first contact
Very reliable and professional bike insurance. I've had to deal with two claims and they handled it quickly and professionally. Also, they don't auto-renew the policy each year to make sure you still wanted. I think that's very customer-friendly.
Great company to do bike insurance with, as they handled mine quickly the only improvement they could do, is when they send out replacement components is send you the tracking information so, you can see the progress of the item. But over all a great service and the cover options to have a policy you would actually use.
Fantastic Service and price. I used Stephen to obtain new shop insurance. He/Yellow Jersey were very efficient, professional and extremely competitive. They were able to cover all my criteria and more for far less than my previous insurer and other quotes received. Thank you.,
I'm a newbie, start-up bike repair business. Local brokers were struggling to find anything suitable, their suggestions were expensive. I found Yellow Jersey Business by chance with Google Search. Stephen was helpful, made sure the policy matched my needs and answered all my questions. The final quote was almost half of what the other brokers were asking. Hopefully, I'll never need this insurance, if and when I do, I hope the service will be as good as the new business side.
I can t recommend Yellow Jersey enough. Honestly- I m telling anyone who ll listen!
Recently broke my bike and within 24 hours of starting a claim, I d been asked for further details to speed up the claiming process. I was asked for photos and proof of purchase. Once I supplied these, Jonathon (Senior Claims) quickly processed my claim and made sure that I was 100% involved in every aspect of it.
I truly cannot recommend Yellow Jersey anymore... Jonathon was diligent, professional and communicated clearly and efficiently.
If you re still reading this review- chances are you re in the market for finding people who can look after your bike.
Do it.
Yellow Jersey will make sure your bike is covered 100%.
Jon was very professional and YJ in general have great response times.
Second to none customer service from Jess and her team. Professionally handled and tailored a policy to suit! Plan to keep my insurance under their umbrella
Great experience. After a stolen bike, they were clear about what they needed and super quick to respond over email. Best of all, my contact Kien handled the whole process over several days and was very friendly and helpful.
Yellow Jersey insurance provided a great and thorough service following a really awful accident. Special mention goes to Jonathan Ryan who was incredibly helpful and supportive throughout - you made a difficult process a lot more enjoyable. I now have a nice new bike which I am very pleased with.
Very thorough and professional company that listens to your requirements. Competitively priced and super quick to respond to emails.
I was very happy with the service provided by Yellow Jersey. This was the first time I'd had a bicycle stolen and they provided a swift service and my bicycle was ultimately replaced. They were friendly, helpful and my claim was processed within a week with the first response coming back in less than a day. All-in-all, I was happy with the service and am very happy to continue insuring my bicycle with them. Thank you!
Responded really quickly, answered all my questions and are very reasonably priced.
Claim handled relatively quickly and with good outcome.
The claims team were super efficient, friendly and helpful when dealing with my claim and bike replacement. I received full compensation for my bicycle and accessories.
Great service from Jon, really quick to respond and resolve my claim. Nice to have a personable experience and also speak with someone knowledgeable about bikes. Overall really pleased.
If I could leave zero stars I would.
This company is an absolute joke and don't take take claims seriously and just fob people off based on assumptions despite a shed load of physical proof in my claim!
Really this is the worst insurance company I have ever ever dealt with by far. Absolutely being fobbed off to the max and their assumptions seem to override any real evidence/proof you provide to them in the event of a claim.
PLEASE PLEASE PLEASE, for your sanity, money and mental health, DO NOT USE this company. They are an absolute joke and would never recommend ANYONE use this - even the healthiest person with no issues as they WILL find a way to fob your claim off and reject it.
Yellow Jersey Cycle Insurance is a leading insurance provider that specializes in offering comprehensive coverage for cyclists. The company has been in operation for several years and has built a reputation as one of the most reliable and trustworthy providers of cycling insurance.
At Yellow Jersey, we understand that cycling is more than just a hobby; it's a way of life. That's why we offer tailored insurance policies to meet the unique needs of every cyclist, whether you're an amateur or professional rider.
Our range of insurance products includes bicycle insurance, travel insurance, and cycle-specific liability cover. We also offer bespoke policies for cycling clubs and teams.
One of the key benefits of choosing Yellow Jersey as your cycle insurer is our instant online quote system. This allows you to get an accurate quote for your policy within minutes, without having to speak to anyone on the phone or wait for paperwork to be sent out.
In addition to our online quote system, we also have a dedicated claims team who are available 24/7 to help you with any issues you may have. Whether you need assistance with submitting a claim or managing an existing claim, our team will be there every step of the way.
At Yellow Jersey Cycle Insurance, we pride ourselves on providing exceptional customer service. Our team is made up of experienced cyclists who understand the unique challenges faced by riders on the road. We are passionate about cycling and are committed to helping our customers protect their bikes and themselves while out riding.
In terms of pricing, we believe that our policies offer excellent value for money compared to other providers in the market. We also regularly review our pricing structure to ensure that we remain competitive while still offering comprehensive coverage.
Overall, if you're looking for reliable and affordable cycle insurance from a company that truly understands your needs as a cyclist, then look no further than Yellow Jersey Cycle Insurance. With instant online quotes and exceptional customer service available 24/7, we're confident that we can provide you with peace-of-mind protection when out riding your bike.
yellowjersey.co.uk
