Withnell Motor Company Reviews

We have had great experiences here in the past, having purchased five vehicles from them. Unfortunately our last visit wasn't a good one. The salesman was wonderful, however for whatever reason, the manager wouldn't work with us on the monthly payment, except to suggest that we purchase a stock Durango. They truly thought we would trade our two year old RT, fully loaded Journey in for a stock Durango? Not a chance!
They lost us as customers. We were able to go to Wilson Dodge in Corvallis and purchase a fully loaded Durango with the monthly payments we were asking for.

This company is great they were super helpful, understanding and explanatory. They got my vehicle in quickly and they listened to my concerns and they were great with helping me understand what I needed to know about my vehicle. I highly recommend Withnell Dodge for a vehicle purchase or for their service department!

Having been a previous customer with Brent Baker it was only normal to return to Withnell for our next vehicle purchase.
Brent showed us the different options available so we had only to decide which way to go.Used or New. Brent explained the discounts and rebates available. So our decision to purchase new was easy to make. At no time was Brent pushy or overly aggressive. Very friendly and professional. Brian the sales manager and Dillon in finance were both equally easy to work with.
Our next vehicle purchase will be with Brent and the excellent staff here. Great Team!

Withnell is awesome! I trust them so much that I sent my son there to buy his first car and they definately did him right!!! Thanks Withnell, Tami

The 3 star rating is based on Withnel's decision not to inform it's customers that they changed to appointment only oil changes. We have a service plan and communication goes A LONG WAY! Neither location is close to my home so I wasted a good part of my morning just getting to Withnel. The lady at the desk scheduled my oil change, but I would rather schedule by phone or heaven forbid an APP.

I had a great experience at Withnell Dodge!
Thanks for the service....

I would like to say that after working with the dealership we were able to get what we wanted. Brent Baker our sales associate work his butt off to get something that both sides were happy with. He was very professional the whole time. Now I am as happy as I can be. I am driving a very beautiful car thanks to Withnell Motor Company. I would like to tell every one if you are getting a new or trading that they need to go there to make the deals. Ask for Brent

Took in for oil change.. they did not put the cover back on the air filter. BROKE the oil cap. And did not fully tighten the oil drain plug.. I expect BETTER from Dodge! They are great at sales.. duh! Their car salesman, that's their job! Read the reviews. Don't buy from any dealer that doesn't have a Great service team. And and do more with the parts department. It's not the sale that keeps customers coming back.. it's the treatment that you are as important now as you were when you signed your new car paperwork.....

I bought a new Ram 2500 HD Turbo Diesel from Withnell. First of all I got a great deal, they beat all of Dodge dealers I shopped by several hundred dollars. Second, the owner of the dealership came down from his office and shook my hand and thanked me for buying from them personally. That may not sound like a big deal but it was to me, I have bought many new cars and have never had an owner make an effort like that in the past.

The service department is also first class, they have made every effort to educate me since I have never had a diesel before ( These guys are experts )they also pointed me in the right direction as to where to get things I wanted to add. I recently had an issue with the rear window and went down to the dealership late on a Friday thinking I would have to drop it off and get it next week, they pulled my truck in and made every effort to fix it on the spot. They did not have a part so they fixed it temporarily so I could finish a job I was working on, I then dropped it off on Sunday. Monday they received the part and fixed it. I had my truck back that afternoon. I am extremely happy with this dealer and will buy from them again in the future..

Michael Carter,
Salem Oregon

Purchased a car this Saturday. Brent Baker was our sales person great service super friendly not pushy at all we told him what we where looking for and guided us in the right direction. We got a great deal on a certified preowend vehicle. The whole process was 4 hours and left with a new car and no headaches! Would highly recommend him!

Service department is great, but sales is a joke. 2 days in a row I walked around the lot. Inside and outside, stood in front, opened doors to look at a truck to buy. 45 min both days of looking around and no one helped. Not even am attempt. They just looked at me and went about their business. Most of them on their phones not caring at all. Sad when I went there to buy a vehicle. I wonder how many sales they lose a day.

They would try to steal from a corpse if they could! They tried to sell me a used Hyundai that had been reconstructed/salvaged!! They weren t going to tell me until I looked up the VIN and paid a few $$ to check it out. I knew something didn t look right on it!! The car salesman tried to tell me .oh, they don t tell us that LOL. When you see purple pigs flying over I-5(real ones) is when you find me driving in their lot and even then it would be straight to the exit lol.

I understand negative reviews can sometimes look like a grudge so I won't offer my opinions on the practices I observed today in person at Withnell Dodge of Salem, I will simply note them and allow readers of this review to come to their own conclusions:
After visiting the dealership earlier in the week and test driving a car I subsequently negotiated a price on the vehicle with my salesman and was given both verbal and texted confirmation of the agreed price which was confirmed as an "on the road" price, inclusive of all tax, title & fees. Based on this confirmation I traveled to the dealership to complete the purchase. During the first hour of form signing and photocopying, I was presented with a form to sign which, on inspection, turned out to be a request for permission to run a credit check. As I was paying in full by check I queried this and was told it was "company policy" to run a credit check regardless, unfortunately they seemed absolutely unable to provide me with any other reasonable purpose for insisting on a credit check on a customer NOT purchasing a car on credit, and so despite their multiple attempts to encourage me, and with a heavy heart, I declined to sign the form. Fortunately after several trips by my salesman to see "the boss" I was told that as I was extra special they would just this once overlook this policy...it made me feel warm inside and I was transferred over to the Finance Dept. After the first bout of hand cramping signing and initialing was completed I was at last presented with the final bill of sale to sign! I was shocked to my core to discover that somehow the tax, title and fees (amounting to just shy of $500) had been accidentally added on top of the "on the road" price we had agreed. I pointed out their mistake and showed the finance guy the texted confirmation on my phone, he then graciously offered to take possession of my unlocked phone and walk it over to his boss in the other building to get this misunderstanding sorted out once and for all! For unfathomable reasons I just didn't feel comfortable handing over my unlocked phone containing all my personal information, along with the only written proof of the offer I had received, so I declined and offered to send him a copy of the text or show it to his boss personally. Luckily for me it seemed that my previous "extra special" status remained and this wouldn't be necessary. Further waiting and thumb twiddling ensued as I awaited Finance Guy's return and Sales Guy was sent over to paint a picture of misunderstanding and regret in lieu of Finance Guys eventual return whereupon I was informed that they would not honor the agreed price and I should hit the road.....I can only assume they meant with the appropriate on the road fees included.

**Reply to owner**
Perhaps I was unclear in my review? You didn't do a poor job of explaining the fees, you did a poor job of honoring an agreed upon price. I could not have been clearer when negotiating the price, my budget was the ONLY thing in consideration regards this purchase, I even discussed the reason why it was the only consideration in depth with both your Salesman AND i believe it was one of the managers. This is why I was very clear about the agreed price being an "on the road" price inclusive of all tax, title & fees as it represented my absolute financial ceiling. Please by all means have your Sales Manager contact me, I will keep my reviews up to date accordingly, as I'm sure you are aware a true measure of any company is not whether you have negative reviews and complaints but how you address them.

Never give this dealer your contact info because they will call you everyday multiple times for months. It's incredibly obnoxious.

Three years ago, I purchased a beautiful, red Dodge Ram 2500 from Eric Jacobsen at Withnell Dodge. Best experience ever! The dealership as a whole, has been very helpful, friendly, reliable and customer service oriented. Eric Jacobsen, specifically, is the quintessential salesperson that everyone hopes to find in their buying experience. Eric has ALWAYS been very accessible to me to answer any questions I had related to my truck. Yesterday, 3 years after the sale, he helped me to resolve an issue. That is customer service at it's best! Thanks for your help, Eric!

The salesperson was great however there Finance leader who was working was an absolute joke, very aggressive and wouldn't budge a penny on the sticker price, try to make me feel bad for not wanting to pay the amount that he wanted for the vehicle. Will not go back strictly because of their finance officer

We had a great experience at both Withnell Hyundai and Withnell Dodge! We started at Withnell Hyundai and when we couldn't find what we needed our salesman Jeremy Gigstad took us over to the Dodge location were he stayed with us all day as we picked out our two trucks! Mr. BO Weatherford (aka the truck guru) assisted Jeremy in telling us all the ins and outs of the Dodge trucks available. We left with two amazing trucks! Thanks guys!!

Thank you for making the buying process actually painless! I got a great deal, didn't feel pressured, and ended up with more perks on my truck than I was expecting in my budget!

Freddy Cruz @ Withnell Dodge is the best combination you can get. Not only does he provide you with the vehicle you need, but he takes the time to walk you through all the options that come along with that vehicle. Withnell Dodge provides excellent customer service and has always keep our needs in mind. We have purchased several vehicles from both Freddy Cruz and Withnell Dodge and will continue to. Each and every time we have gone there we have been treated fair and kind. I would and have recommended both Freddy and Withnell to anyone that will listen to me. You absolutely have to stop by for a chat. You never know what will happen!
Thank you Freddy and Withnell Dodge!

This is for the service center. Waited 1.5 hours for an oil change. Since I scheduled ahead of time with a time slot, I dont see why it should take that long to do a basic service.

Experienced service guys who have figured out tough things on my 1990 Dodge B3500 Van when no one else can. They are fair in their pricing and have offered solutions frequently. I live out of state but make sure I'm set to have them take care of my van when I am in town. They know what they are doing and having a good mechanic is worth so very much. Thank you for your fairness and knowledge. You are a rare find in this day and age.

I recently dealt with Eric Jacobson of Withnell Motor Company. It was a real pleasure dealing with a true professional! I would recommend doing business with Eric if your in the market for an auto!

I went in with just a couple of questions and no intention of buying a vehicle. I told them I didn't want to but and they still treated me as though I was a top priority. Great customer service.

Brent is the man! We really wanted a low miles 4Runner and Withnell just happened to have to perfect one in the back lot. We worked with Brent and he couldnt have made it any easier! He was on the ball and had great communication with us the whole time. We were really worried someone would get to the 4runner before us but Brent took great care of us and made sure we got exactly what we wanted. Couldnt rate the guy high enough. Thanks dude!

Worse experience ever!!! My car has broken down twice in 1 year and still having issues. I talked with Boe who sold me the car and he told me to come in, as soon as I got there just passed me on to the next car salesman and they did nothing to help me. I'm still driving the same car that keeps completely losing power after being taken in and supposedly fixed.

Withnell Reconditioning Center is the best!
My wifes Vehicle needed some TLC on her Leather seat- and the finished product was like new! I was amazed how quickly the work was done!
If you need some minor fixes or a complete detail job done on your vehicle-be sure to call and set up an appointment... you wont be disappointed!

Brent Baker is the man!!! Him and Bo are the best people and the best people to sell you a car. Got my brand new 2019 Challenger Scat Pack tonight. Only the best work with the best. Thank you Brent and all at Withnell Dodge. Peace and blessings.

This is our fourth vehicle. First two were used, 99 Plymouth Voyager, Toyota Corolla. The two new vehicles were the 2014 Dodge Avenger and 2014 Dodge Ram. Excellent Service Excellent Salesman. The Service Department and Parts department WILL work with you on whatever your problems are.

Ron in financing and Blair Brown are the best. The customer service they provide are top notch and the follow through is superior. Not pushy at all and they listen to their customer. Appreciate them.

Great customer service and selection if you go in ask for Adam!

I needed a replacement key.... the customer service dept, was fast and friendly... couldn't ask for more..... thanks...

great group of people work there they try there best to welcome you and make a deal but be carefull of the newer used vans they have a lackluster carfax history of maintaince for the first 25000 miles makes a guy wonder what the hell they were used for

My husband and I purchased a Dodge Avenger today at Withnell. We worked with Robert Benjamin and Donna Rodriguez. We found Robert to be very knowledgeable and Donna, although less experienced, did a very good job too. It was a long day, but not at all unpleasant because we were treated well and enjoyed the people we worked with.

I made the mistake of filling out their online contact request. Now I get constant emails from them, even though I have opted out, for months now about buying a Ram, although I already bought a Ram elsewhere. And when I called in to ask if they could remove me, the sales guy said I had to tell them where I bought my Ram before they'd remove me. That's terrible customer service. I might not have bought from you this time, but I will absolutely never buy anything from you in the future. I buy a new vehicle every two years, and these twits screwed themselves out of any possible future sale.

Bought a Chrysler 300 awd from Adam, great experience! Low pressure sales, which was a must for me, and got me everything I wanted.
LOVE the included 10-yr power train warranty and optional upgrade to 10-yr bumper to bumper warranty, really sets Withnell apart! Thanks!!

If I could give a ZERO stars I would. I brought my dodge pickup in 2 months ago to fix the window regulator. They had to take the door panel off in order to fix it. After this was fixed a week ago I noticed that my door handle was broken. Keep in mind I am a farmer and with harvest things can go unnoticed. This morning I took my pickup in to get it looked at for warranty work. They are refusing to fix the handle and are claiming it is a common problem. How many break just shorty after they had that whole door panel worked on in their service center? I wouldn't recommend this service department to anyone.

Plum R/T Challenger Deal.

Shout out to Brent and Freddy for helping me and the wife find a new daily driver. It s good to see that I m still family after all these years. I see you guys still have the skills to pay the bills selling these cars. Jimmy you still up to your old ways.(He cleaned the car by the way lol) Matt you still the my big dawg. Peace out fellas, preparing for this cold start in the morning to wake the neighbors.

AWFUL EVERYTHING
Go Somewhere else.

Hands down the best experience I've ever had at a car dealership. These guys are fantastic. I very rarely give 5 stars, but I have to say that Brent, our salesman, and the finance manager were wonderful. I've been looking for a RAM 2500 with a 6.4l Hemi for about a year and half. Withnell Dodge had just what I was looking for. And at a good price. I live about 5 hours away in Washington and found the truck online. I talked with Brent all day about the truck. He was very professional and was able to answer all my questions confidently and quickly. I asked him about putting a deposit down and if we could get financing starting to help save time when we arrived. They were happy to. They were kind enough to fix the 2 open recalls on the truck before we got in so we didn't have to worry about anything upon picking up the truck.

When we arrived we took it out for a test drive and came back to the finance manager ready for us to sign papers. After doing all my homework on warranties and all, I knew what would be a good deal and what wouldn't. They were already offering a 10 year/100k mile warranty on the powertrain, for free. They offered an additional warranty on the rest of the truck for significantly less than that of the warranties I had found and covered the exact same things. I was more than happy to accept the deal. Something I rarely do at the dealership.

Even with a 5 hour drive, I would probably make the drive to buy another car from them. The truck I bought was thousands less than something comparable closer to home. I will definitely be recommending Withnell to all my friends and family.

I recently bought a 1997 Dodge Dakota as a father/son project for my 15 year old who will be driving soon. I try to instill in my son to buy and use quality parts to ensure that his truck will have a long and dependable life. I attempted to get a quote for several necessary parts for his Dakota using the Withnell Dodge online parts quote/request. After my request went unanswered for a week, I phoned their parts department and was immediately placed on hold. I waited fifteen minutes on hold and gave up. The next day, I called the Dodge dealer in Albany and was immediately helped and told that every part I requested was in stock. Living in Salem, I'd be more apt to buy at my local dealer but after the very, VERY poor service I received form Withnell Dodge in Salem, made driving to Albany and spending $734 in parts worth while!

I have an issue with making an appointment and the waiting 15 minutes before the truck moves. And when they are all done they try to give you a bill for something you paid for in a service plan. Frustrating... but they did get done under an hour. You

I purchased my new Dodge from another dealer. It was a living hell experience. After a few days I thought there were issues with the car. I could never go back to the dear I purchased from because I didn't trust them but needed my new car looked at. I called Withnell and they got my car in right away. Byron was so great. I dropped my car off after they closed and the service dep was getting ready to leave, but they waited an talked to me about what was going on. They could not find an issue but Byron kept in touch with me everyday and really listened to my concerns. I am so grateful that he took the time to not just brush me off and ignore my concern.

This Dodge dealer is great. I ve had my Ram 1500 here multiple times for service, oil changes, recalls, and warranty work, and every time the customer service has been exceptional. The staff working in the service department always go the extra mile to ensure you re being taken care of, getting the correct service, and getting to/from places while your vehicle is being worked on. I ve been pretty impressed with the way they treat their customers. They even give free Uber rides while they work on your vehicle, and do free loaner cars if your car/truck is in the shop for an extended period of time. I usually work with Roger in the service department, and he s a great guy to work with. Attention to detail is superb!

Freddie Cruz is one of the best salesmen I've ever worked with. He did not pressure us to buy, but told us everything we needed to know to make an informed decision. The dealership is what you would expect as far as cleanliness and being organized. The finance manager was also very informative without making us feel pressured. He gave us all of the options and let us decide what to do, rather than try to tell us what we should do. I would definitely recommend this dealer if shopping for a new or used vehicle. Ask for Freddie and tell him Jody and Roy sent you!

Awesome dealership with competitive prices and great customer service!

Bought my 2016 Dodge Charger here brand new. I couldn't be happier with the selection and friendly staff! The professionalism and customer service is a refreshing feeling in an otherwise stressful situation. The no pressure sales process couldn't have been better the trade number was what I wanted, and the deal I got on the car was unbelievable! It's so nice to see a company that cares about their local customers as much as Withnell Dodge.

Thanks again to the staff and management for making me a loyal Withnell customer. I'll see you guys soon for my new truck!

We went here to look for a used (but fairly new) vehicle. They had a decent selection, and we called ahead. The salesperson was friendly and although it felt like he was trying to not be pushy, it still did feel like he was saying what he thought we wanted to hear.

With that said, it was convenient to try out the car. We didn't do a test drive (although it was offered), but we did hop back and forth between two vehicles, sitting in all the seats, for at least 20 minutes.

Although we were interested in purchasing one of the vehicles, they were priced a few thousand dollars than many of the other car lots with 10k-20k miles fewer at other dealers. Maybe they are willing to barter down prices more at this location, but I just didn't even want to bother with a place that started with high prices like that. It didn't feel honest to me, and the last thing I want to think about at a used car place is whether or not they're being honest with me.

If you're shopping for used cars, my research showed that driving up to Portland (if that's an option) could be well-worth it.

OOOPS, SUPRISE, I FORGOT YOU OWE US $650.00 2 DAYS AFTER YOU DROVE THE NEW CAR OFF THE LOT!!!!!!

Friendly employees.
I do business there because they took time to help me when I had emergency.

So I love Withnell and the team here, very friendly and helpful, but there's one guy that i just dont like he used to work for power Nissans overflow lot now works at Withnell, he sold me a car me thinking it was a clean title ended up being a totalled title, it was so hard to get out of that car, he is a schmuck don't do business with him.

My experience was; Extremely fast, courteous, and helpful. Withnell, is the best in service.

Have a "draw" problem on the motor battery in a 2006 van. Was told at the end of the first day, it could cost 3-4 hundred dollars to find the problem. Of course the assumption was that after the problem was found it could/would be fixed. After two days, I was told that there were two problems, from the radio and the panel. The suggestion was to get a battery shut off device. I asked that the radio be disconnected as to decrease that draw. When I arrived for the vehicle, I said I had found a battery shut off device, could they install it? "No." Then I asked for more details about the problem, asked why they could not fix it.fix.fix.wrtaksomething,you cannot fix and then charge for the diagnostics. The diagnostics and t

Withnell Dodge is a friendly and helpful place to find what you're looking for! Excellent service and knowledgeable sales staff make car buying a breeze!

Great sales people. Even tho i didnt get an automatic like i wanted im happy with the service i recieved

Went in with little hopes, talked to Bo and he made the while thing feel welcomed and had answers to every question I could possibly me throw at him. Plus he is a straight forward guy which I absolutely liked I would definitely do business there again with Bo

I have now purchased several vehicles from Withnell dodge! I will not go anywhere else. I am hearing impaired so it is very nice to have someone that knows how to sign. Matt Mccowan at Withnell is fantastic and his signing is top notch! He is the manager so he was very easy to work with. I recommend everyone go to Withnell!!

My husband and I recently purchased an 09 Ram 2500 Diesel. Beautiful truck. We worked with Wayne, older gentleman, retired vet, who was the nicest man you could ever hope to meet and deal with. We both highly recommend him as your sales person. The dealership gave us waaay more for our trade in (which was nothing special) and was very fair in the financing department. Really liked these guys and felt well taken care of.

Great service! I brought my RAM 2500 in for an oil change. Tyson updated me on the progress and got me back on the road quick. Thanks Withnell!

Eric was well informed about the vans we looked at. He worked with us to meet our needs and we were able to purchase the van we liked.

Took my truck in with an unknown electrical problem.. Completely dead... The shop rep (Byron) kept me updated at every step of the diagnostic and repair process and let me know of my options. Turns out the repair was less than quoted, and they were able to get it repaired and ready within a day. Price of repair was more than I would have liked, but they went the extra mile with their customer service.

Freddie was amazing. No pressure, up front. We got an amazing deal! Customers for life.

We recently bought a new Dodge Grand Caravan. We love it! And the buying experience was not only "not bad", it was actually great! Dave, Freddie and everyone involved, even the lot guy that unlocked the van, were friendly, helpful and professional. I doubt we will ever buy anywhere else!

The Sales staff at withnell dodge is incredibly professional compared to other places I have purchased vehicles from. First of all I did not feel pressured to purchase one but. They where very transparent and let me see all numbers and did not try to hide things from me. The process from arriving at the lot, tell I left for the day was not stressful and I drove out with the perfect car!!! Thank you Withnell Dodge!

Advertised price too good to be true. It was. Read the fine print if you can keep their website from crashing your browser. Staff was friendly FWIW.

Our newer van wouldn't turn on, and the key was stuck in the ignition. I was fearing something expensive, but when I called the service center they said to simply jumpstart it. Worked like a charm. Turns out the battery cable was loose on the battery post.

Withnell Dodge is a simple and quick buying process. Professional sales staff and management team. More importantly when you here you feel like you are family.

Very disappointed that My daughter in law couldn't get more than a tiny discount on a overpriced grand caravan after buying 6 vehicles from them over a 15 yr period which seems like loyalty from her but def not from them!! She took her loyalty elsewhere today and is very happy with her outcome from a dealer that did not make alot off the sale just to make her his loyal now customer!

Best car buying experience I have had. Anyone looking for a new / used vehicle go to Withnell !

The economy is good enough that this dealerships sales managers no longer care about repeat customers. They only want the most profit from each sale. Do yourself a favor and shop for another dealership that still values the people spending money there.

Brent Baker is the bees knees and found me an amazing deal with a great vehicle

If I could give Bo more than 5 stars ,I would! Buying a vehicle can be a troubling experience ,this was not the case with him. From the first phone call to getting the keys, I felt like I was hanging out with a friend. I highly recommend buying a vehicle from Bo at this establishment.

Great sales staff and good experience buying my new car.

Our dodge truck has been in the service center for over 3 weeks and isn t expected to be done till at least another week. I can t count the amount of times we ve had to be on the phone with dodge and chrysler just to get things moving for our truck to be fixed. It took over 3 weeks just to get the go ahead for them to say how to fix it. They also lied about when the submitted the request for approval. We have a total of two dodge vehicles in the shop with our second one going on 7 weeks. We are without vehicles or even rental cars with no help with the inconveniences. The service center has also been very rude every time we call for an update. Once I get our truck back, we will not be going to this service center again.

Fast reliable service and friendly. Nest service department in town.

I tried to trade my tahoe in,the sales guy never looked at it, and said they would have to take
to auction, they tahoe is in mint condition!joke of a dealership! Here is my email montehede1980@gmail.com you can reach me there