I understand negative reviews can sometimes look l...

I understand negative reviews can sometimes look like a grudge so I won't offer my opinions on the practices I observed today in person at Withnell Dodge of Salem, I will simply note them and allow readers of this review to come to their own conclusions:
After visiting the dealership earlier in the week and test driving a car I subsequently negotiated a price on the vehicle with my salesman and was given both verbal and texted confirmation of the agreed price which was confirmed as an "on the road" price, inclusive of all tax, title & fees. Based on this confirmation I traveled to the dealership to complete the purchase. During the first hour of form signing and photocopying, I was presented with a form to sign which, on inspection, turned out to be a request for permission to run a credit check. As I was paying in full by check I queried this and was told it was "company policy" to run a credit check regardless, unfortunately they seemed absolutely unable to provide me with any other reasonable purpose for insisting on a credit check on a customer NOT purchasing a car on credit, and so despite their multiple attempts to encourage me, and with a heavy heart, I declined to sign the form. Fortunately after several trips by my salesman to see "the boss" I was told that as I was extra special they would just this once overlook this policy...it made me feel warm inside and I was transferred over to the Finance Dept. After the first bout of hand cramping signing and initialing was completed I was at last presented with the final bill of sale to sign! I was shocked to my core to discover that somehow the tax, title and fees (amounting to just shy of $500) had been accidentally added on top of the "on the road" price we had agreed. I pointed out their mistake and showed the finance guy the texted confirmation on my phone, he then graciously offered to take possession of my unlocked phone and walk it over to his boss in the other building to get this misunderstanding sorted out once and for all! For unfathomable reasons I just didn't feel comfortable handing over my unlocked phone containing all my personal information, along with the only written proof of the offer I had received, so I declined and offered to send him a copy of the text or show it to his boss personally. Luckily for me it seemed that my previous "extra special" status remained and this wouldn't be necessary. Further waiting and thumb twiddling ensued as I awaited Finance Guy's return and Sales Guy was sent over to paint a picture of misunderstanding and regret in lieu of Finance Guys eventual return whereupon I was informed that they would not honor the agreed price and I should hit the road.....I can only assume they meant with the appropriate on the road fees included.

**Reply to owner**
Perhaps I was unclear in my review? You didn't do a poor job of explaining the fees, you did a poor job of honoring an agreed upon price. I could not have been clearer when negotiating the price, my budget was the ONLY thing in consideration regards this purchase, I even discussed the reason why it was the only consideration in depth with both your Salesman AND i believe it was one of the managers. This is why I was very clear about the agreed price being an "on the road" price inclusive of all tax, title & fees as it represented my absolute financial ceiling. Please by all means have your Sales Manager contact me, I will keep my reviews up to date accordingly, as I'm sure you are aware a true measure of any company is not whether you have negative reviews and complaints but how you address them.