The 3 star rating is based on Withnel's decision n...

The 3 star rating is based on Withnel's decision not to inform it's customers that they changed to appointment only oil changes. We have a service plan and communication goes A LONG WAY! Neither location is close to my home so I wasted a good part of my morning just getting to Withnel. The lady at the desk scheduled my oil change, but I would rather schedule by phone or heaven forbid an APP.