Winkelstraat Buitenveldert

Winkelstraat Buitenveldert Review

Reviews 683
4.3
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E
3 years ago

Beautiful extensive collection. The purchased jack...

Beautiful extensive collection. The purchased jacket was an offer that was nowhere to be found on the internet for that price. Delivery is very fast and nice that you can check the evening hours. On the day of delivery another notification is received and it is easy to follow when it is actually delivered (exactly on the hour).

S
3 years ago

Unfortunately, I am disappointed with after-sales ...

Unfortunately, I am disappointed with after-sales service!
Last year I bought a Helvetica jacket with heating system, but after one winter the system no longer works !!
Have sent an email to Winkelstraat with the explanation. They asked for some pictures of me. But no matter how strange it is, the boutique knew immediately that it was not covered by warranty !!! They wanted to give me 20 for a tailor !!! That is ridiculous.
Outwardly, there is no damage anywhere.
Battery is okay light is on but not working.
Nobody wants to help me. That's why I spoke to my lawyer. There is a 2 year European warranty for such items. So it will be continued

B
3 years ago

I am very happy and satisfied with how shopping st...

I am very happy and satisfied with how shopping street has handled my order. During the black friday madness ordered at 1 am, Monday already in the house. I can warm up again with my new coat. Thanks!

D
3 years ago

Always orders that are made on a Friday, NEVER del...

Always orders that are made on a Friday, NEVER delivered time.
There is tomorrow at home, never received an order from Friday before Tuesday.
If you ask them about the sender data, you will be told that they do not even know who the seller is.
It would be an online webshop where they have no data or anything.
How reliable are you as a seller, if you do not even know where your products come from? Who sell them?

Great service

D
3 years ago

2 weeks have to wait for my order. That was not th...

2 weeks have to wait for my order. That was not the right size so I had returned to exchange for a larger size. Eventually they said after another 1.5 week wait that he was on his way and would be delivered the next day but you guess it already .. Nothing received. Last Friday again a message sent with the question where my order remained and I got the answer that he would come in Saturday. But once again got nothing inside. I just had another message sent with the same question, which I received as an answer that my order was not available anyway. Really ridiculous that I have to wait so long for nothing. Not recommended!

S
3 years ago

Terrible, product ordered, but was not sent, calle...

Terrible, product ordered, but was not sent, called several times, it turned out that they "could not find it but had" after a phone call, suddenly an email that it was sent. Turned out to be a lie of course. Canceled again, immediately notice that the money has already been paid back. Obviously another lie. Disgusting business

T
3 years ago

Super "Winkelstraat is the new favorite for me! Gr...

Super "Winkelstraat is the new favorite for me! Great beautiful stuff for a good price. Friendly staff and with questions they are immediately ready for you. Everything neatly handled, shipping, pick-up, exchange and packaging. In one word Great!

A
3 years ago

Last Friday ordered a coat for 1600 hours. The sit...

Last Friday ordered a coat for 1600 hours. The site itself stated that it would be delivered on Monday. Nothing seen on Monday. Called today where my jacket was, the answer was that too many orders were placed on black friday, so that coats had to be ordered afterwards. Why don't you just put the extra delivery time on the site? Or do you report this to your customers? Very sorry, I am looking forward to my new jacket but it will probably take a while.

s
3 years ago

Good site, fast delivery

Good site, fast delivery
My shoes were very neatly packed and the track and trace worked easily and clearly.

H
3 years ago

Shopping street tempts you in a fun way to enjoy s...

Shopping street tempts you in a fun way to enjoy shopping. Treasure hunt between a huge list of top brands and garments. If you order, your packages will be delivered quickly and you will feel spoiled!

S
3 years ago

Super first experience. Easy to order and delivere...

Super first experience. Easy to order and delivered the next day. Luxury packaging and really a gift to open. The handwritten note stating that my boots had already been injected and I had to pay attention with the closure I thought was really great! Worth repeating!

G
3 years ago

NEVER ORDER HERE !!

NEVER ORDER HERE !!

waited a long time for a package!

Worthless customer service.

M
3 years ago

Sale is not a Sale.

Sale is not a Sale.
Shoes are offered with a 30% discount and when ordering it appears that this discount does not apply to the ordered size !!!!!!
Called this and after a blurred story it turned out that the selling party does not give a discount on this size.
Then why are they put on sale, in my opinion deception.

R
3 years ago

Wrong size supplied and then nothing at all throug...

Wrong size supplied and then nothing at all through the shopping street to resolve this. Must return the jacket and just wait for my money. Poorly accessible and unwilling to help. Really a service of nothing and avoidance behavior. Fortunately also an office in Vianen where they can't hide!

g
3 years ago

What a drama jacket is torn delivers after which I...

What a drama jacket is torn delivers after which I send it back. Then, as a customer, I am blamed for this even though I had clearly taken pictures of the product when I received it. Definitely not recommended! I hope to hear from Winkelstraat as soon as possible because I hear little or nothing from customer service. I would like to remove this review when Winkelstraat properly receives my item in return as it should! By the way, in response to shopping colleague nothing solved !! I ended up with the boutique itself with a lot of effort. The only thing Winkelstraat could do is send an email with the same answer.

S
3 years ago

Top!!

A
3 years ago

I advise people not to order clothes here. I place...

I advise people not to order clothes here. I placed my first order 3 weeks ago. Mason garments that should be in the box went to another pair. One f's bommel belt was damaged. I receive an email after having heard nothing for a week and not receiving anything that the mason garments cannot be delivered and that the f of bumble belt can be delivered damaged with a 10 euro discount. I canceled the entire order and received a refund after a week.

Last week I tried another pair and ordered new adididas shoes. Already had a delay on the way to be delivered today according to track and trace (a week later). After staying away from the delivery person, I just called. My shoes appear to be still in Italy. Funny that delivery is planned at all.

I don't know where the shopping street gets products from, but it concerns a party that pushes boxes. I order everywhere because of corona and it goes well everywhere except here. Web shops had plenty of good discounts, I wouldn't choose the shopping street.

An average of 4.9 surprises me, so I wonder where those reviews come from.

Marc H

G
3 years ago

Watch out for them!

Watch out for them!
At afterpay they are also known as fraudsters!
You order 3 things and get 2 and they do everything they can to blame you!
They are scammers!

J
3 years ago

My review on trustpilot has been reported, because...

My review on trustpilot has been reported, because I gave a very bad review, how bad your web store is. But then I only do it via Google. Many more people also look at that. People who want to order via shopping street, beware !!!! they cannot deliver everything that is displayed on the site. You get a very nice email that the shipping label has already been created, but you can forget about sending the product! If you don't go after it yourself, they won't do anything either. An allowance, write that on your stomach. And if you call customer service and ask about the state of affairs. Then you get to hear that a colleague is very busy with it..Yeah Right, ahaha and I heard that for 8 weeks before I finally got my money back. I also think that the positive reviews are posted by themselves. I don't understand that they still have a 4.5 star rating. And the owner, you can respond to anyone who places a negative review by saying that you think it's a pity. But tackle the problem effectively. Because people are not just negative. If you cannot deliver something, you should not place it on the website either. Why is it possible with a website like FarFetch and not with you? Then you do something really wrong. Because even though you will arrive with a voucher of 500 euros, I don't have to. Because then you just get the same problem again. How can you make up for something like this with the customer? The problem really lies with you and nobody else. So once again I give you 1 star !!!

UPDATE:

Okay, well we will see. Hereby my order number: 401302773..I mainly contacted Megan by mail (1983 ...... @ gmail.com). I would love to hear more about this.

M
3 years ago

Winkelstraat breaks the rules (Correction !!! It w...

Winkelstraat breaks the rules (Correction !!! It was not the organization itself, but a lady named Megan who worked for customer service who did not comply with the rules). I recently bought a jacket from them and wished to pick it up at a collection point. Two weeks passed and still no message on my order account that my product has been sent. So I contact customer service where I was told that the package has been at the collection point for more than two weeks. So I picked it up to be able to return it because I am not interested anymore because it all took too long. To complete the return process I need a return form, but then I am told that my return period has expired while I actually only had the product in my hands for 1 day. According to them, my return period started when I arrived at the collection point. That's too crazy for words, I still have two weeks to fit the product according to the law.

M
4 years ago

What a service !!! Never again ... my girlfriend h...

What a service !!! Never again ... my girlfriend had already said that after ordering an extra cost for a return that I no longer have to order there. But then see beautiful clothes and think is always good order just. But she was right what a bad service. Items returned and now it is missing and I receive a reminder fee from afterpay. Unjustified because I have returned everything correctly. Contact via chat has to wait so long and everything is not running smoothly ... not available by phone due to corona time. It seems strong to me that you pass on corona to the customer via a telephone ... simply super bad that you cannot speak to your customers by telephone. Fortunately, afterpay has stopped the reminder procedure to see me resolve it further. But through the chat you are told that just pay short. For something I returned? And then also have a proof of shipment and proof on the mail that I have to print out the return form and put it in the box. I'm not going to leave it at this. Don't be so quick from the reviews but everyone should be warned about this. A tip! Buy somewhere else but not at winkelstraat.nl do not be tempted by the beautiful clothing because if something is not right your package will disappear or you can pay extra. And service ho !! Hope they can be reached quickly by phone, but otherwise we will have to solve it differently. No problem, but I don't accept this!

K
4 years ago

Super website super discounts. Was even called by ...

Super website super discounts. Was even called by the store where it came from with advice on washing one of the sweaters I bought. Everything is neatly packaged. My new favorite bargain hunting website !!!

z
4 years ago

Very dissatisfied, I do not recommend it to anyone...

Very dissatisfied, I do not recommend it to anyone. Yesterday I ordered a shirt so far I didn't receive anything, called them a couple of times and they couldn't do anything for me and I had to wait. Outrageous how they work. If I have not received my shirt I will start a case purely for Principle !!!

G
4 years ago

What an uncontrolled mess there. first order a swi...

What an uncontrolled mess there. first order a swimsuit and after 14 days you will receive an e-mail that it cannot be delivered. then I order a new swimsuit that will be delivered but with a note, unfortunately your size was no longer in stock so we sent you a size smaller no top this arranged ......

Winkelstraat Buitenveldert

Winkelstraat Buitenveldert

4.3