So you may think that once a product is installed you are forgotten about. Not so with Window Works. Paul came through this morning, two months after installation, and did minor adjustments so this short person could lock the windows with even more ease than before. Great product, great support equals many happy customers!
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Great company, couldn t be happier. Everything is as described and sometimes better. Installers work fast like a well oiled machine not even talking as they go. I have never waited for anything when calling in and there is always some specific handling my issue, never passed on to someone else or just left on hold like some companies. From my research, the best longest lasting and protective wind on the market. What a amazing value for the price! Thank you Window Works! I look forward to getting more projects done in the future from your line up.
I had a garden window installed. The people are very nice and try hard to make it right. However, I had a number of scheduling issues (really internal mis-communication). The window came and was installed, but the shelf clips did not show up, so they had to come back. I'm not sure if the clips were lost or not shipped by the manufacturer. It would have been better if they checked that everything was complete before scheduling the install. Also, during the install the installer stepped on my undermount sink as dislodged it from the mount. They had to come back to fix that, but at least I was able to combine the clip install with the sink repair. There were no hassles with making it right and many apologies. So it's easy to see they want this right, but should clean-up the internal mis-cues. The window itself is fine. However, the window latches are on the far side of the window (about 4-5 feet from edge of counter) making it impossible to un-latch the window without a step stool.
I had a great experience with WindowWorks, in particular with Michele, the customer care specialist and my tech, Paul. They did an excellent job and am one very satisfied customer.
I was sick when the installer came and said I couldn t have them install my Windows because I was too sick to take down the curtains and rods and everything ahead of time so we d have to reschedule it and he called his boss and his boss asked if they took down the blinds the curtains and rods and put them back up afterwards if we could go ahead with the installation and I said yes that would be fine. I was just too weak to do it right now and that s exactly what they did they took everything down and put it all back up ... they were super nice they did a great job and they cleaned up after themselves. I was very, very pleased with them. I would recommend them to anyone looking to get new windows! Thank you Window Works!!!
I am so very pleased with my new windows. The colors and finishes are exactly what I wanted. My new casement windows allow the sun to shine in without obstruction. There are NO AIR LEAKS anymore. The open glass design brings the house's architecture to current standards instead of the double-hung thin glass windows with storm windows. The new windows operate and fit perfectly. The installation crew was exceptionally efficient and courteous. They'll be doing more windows here in the future!
Michele Ortega was our sales rep. She was very responsive and helpful when we set up a follow up appointment for windows we had installed in December. The technician came out on time and was able to adjust the screens and trim so all of our windows were perfect. I'm very satisfied that we were able to get such great customer service even after the windows had been installed for several months.
Window Works is absolutely the best company that I have ever worked with !! Not only is their installers absolutely wonderful, but their customer service is First Class !! Window Works is the ambassador of all window installers. They are professional, on time, all immaculate in their clean-up. One of the installers even took his shoes off prior to using the washroom. I've never had a contractor do that!! Forget the hassle, forget the headaches. Are you tired of promises and escuses forget all the rest and go to the BEST.-- Window Works is the only place you need to call. I will be using them next year when I redo my windows in the kitchen and bedroom. My patio sliding door is absolutely beautiful !!
If your looking for a great quality company to use. Look no further Window Works is It. This is my second experience with them. First my roof and now my front door. Your always made to feel like a valued customer from day 1. From your initial consult, to your personalized team to make sure you install goes off without a hitch. Right down to your day of install. My custom door came out beautifully. I will definitely use them again for in future projects.
Samantha was my rep and contact at Window Works. She was extremely helpful and -knowledgeable -She gave me great service. She is a true professional. I really appreciated it .She was a quick to respond and a pleasure to do business with.
Hector and Vova came out and did an amazing job installing the patio door. They were very professional and thorough. Their work was extremely detailed! I was pleased with their service! Thank you!
This company installed our front horribly and they are doing nothing to fix it no matter how many calls I've put in. This is beyond a huge disappointment. I will have to take legal action if my door doesn't get fixed. My family shouldn't have to suffer through the winter with this horrible job and they won't fix it!
First, my particular salesman that came out was wonderful. This is not at all a reflection on him as a person and as a human.
However, this company is almost predatory in nature with their estimates.
1. They come in with the attitude of signing a contract right then instead of allowing customers to collect estimates and then make an informed decision. 2. To that point, they try and 'demand' that both homeowners are present at the time of the meeting. Again, this is so that there isn't an opportunity to discuss with a spouse/partner after the estimator has left. 3. When I politely explained that I was not in a place to sign any contract but would still like an estimate, the estimate came in $1,000 higher than any other estimate. More proof that their predatory nature allows for higher charges. This was for a simple storm door replacement. 4. Oh, I was also told that they usually don't come out for such small jobs. Again. Fine if that is your business model but really, why eliminate me from your market base? If you do a good job on my door maybe then I trust you with my windows. 5. THEN, I got a call a week later about 'sending a project manager out' to re-evaluate the estimate. Perfectly fine car dealership tactic. I work from home so whatever. I agreed to have the 'project manager' come back out, but, when I explained that my wife, who works, wouldn't take the day off for a small storm door project, it was explained then that this 'great opportunity' couldn't be extended unless she was willing to be present. Again, seriously?
Wonderful company, so accommodating. They want everything to be up to your standards. Working with Dustin and Michelle and their wonderful siding crew has been a great experience. They are so dependable and professional. They will answer all of your questions and do things your way. I would recommend them to everyone. 5 stars!!!! I forgot to mention the best siding and fascia guy on the planet, Paul. A million thanks for such stellar quality work.
I was impressed with the speedy service I received from Windows Works. The installation process went very well. Great customer service. I didn t have to wonder about anything because the staff kept me informed every step of the way. My son was impressed with the work and he s hard to impress. I will definitely contact this company for future projects.
Window works is the Best! My husband and I are still very pleased with the windows we had installed last year. They offer affordable prices without sacrificing quality. Their customer service is also great. Especially Michele Ortega who did a fantastic job getting a supervisor to my house in rapid time and to Paul, the technician. BTW - the service issue was human error, but Paul did some maintenance to tighten up the windows and get us ready for the winter. No need for price checks, Window Works is your best option!!
We got a great deal on the windows we bought for our home. Although it took longer than expected to get the windows, Allen and Janeth did their best to keep us in the loop on when the windows were received and when they would be installed. Janeth knew we were in a hurry to get our windows installed so she kept looking for an earlier date. When an installation was cancelled, she called me right away to get that installation date (which happened to be the day after she called me which was Saturday). The installers were professional and cleaned up their mess. Very happy with the windows and service.
Started out a little slow but everyone did a great job Jim gave us a great price avis gift card and was able to set up the company would remove our blinds Autumn kept me up to date on the product and Michele and Iian got me a great install date Thanks to everyone
I was met first by a sales representative who was very personable and knowledgeable about windows. After careful review of a few different offers, my wife and I chose to go with Window Works. This was due to 3 factors: warranty, factory fusion welding, and trim around the window itself. On August 7, two installers came to our home to replace our current window with the ones Window Works custom manufactured for us. Unbeknownst to us, the person in charge of doing the measurements were off by 10.5 inches. This is a large discrepancy. We were lucky enough that the installers didn't start to remove the old window first. The installer quickly got a hold of their manager and I had to wait over 15 minutes, plus 2 phone calls by the installer, for me to talk to the manager, I still don't know why it wasn't immediate. It was while waiting that I noticed the windows were not fusion welded in the factory as per the original agreement. Rather, they were going to clamp them together onsite. This was not what we signed our contract for. This is a major issue, as the service we paid for promised something different. After talking with a manager for the company, she told me that she would get back to me by August 8, 5pm about restitution and compensation for the lack of professionalism and the lack of ability to provide the agreed upon services. I received a call at 3:15pm from that manager on an update of the situation. She explained that the windows were on a rush order to be manufactured, and a date of roughly August 16 was set for the completion, with installation to be as early as August 18. I proceeded in asking why was it rushed, as I was under the impression that the conversation would entail ETAs and compensation for not honoring our contract. That is when she claimed I had authorized the order...which I did not. She informed me that despite their negligence, there would be no compensation for time loss and for their admitted mistakes in measuring and manufacturing. After several moments of conversation, she eventually offered a $50.00 dining gift card for our troubles, but nothing for the windows. At this point I was done with the company all together. I wanted out of our contract, all money back, and to go with a different company completely. Her offer of a dining gift card was akin to a bribe, and not the level of professional behavior I want for a serious, big dollar window installation. My wife then suggested that the manager contact someone who could give us a monetary compensation for the windows themselves, and requested a follow-up by the next morning. At this point, I had expressed my displeasure with Window Works through social media and by contacting my salesman via text. Within an hour of this, the manager that we had been speaking with had her manager contact me. She expressed that she was the only one that could compensate us for the expressed troubles, even though they claimed up to 1%, she offered $200.00 for our troubles. Our total cost for the windows were $2,724.00, now adjusted to $2,524.00. It was also at this time that we noticed that some of our posts which were critical of Window Works poor business ethics on different social media sites were deleted and censored by the company. I am understanding that mistakes can be made, but to have two mistakes and poor customer service goes beyond small errors. I am very displeased with this entire situation and if we did not have a contract with them, I would have gone through someone else. $200.00 does not take back our missed day of install, the grief, stress, and toll it took on our lives. I do not know how they have an A+ BBB rating. If I knew that they would handle the situation as they did beforehand, I would have bought somewhere else. Based on their poor performance, lack of proper customer service, and disrespect, I would highly suggest not using this vendor for any reason. It would be quite difficult to win me back as a customer.
Dionna from the warranty department took care of all my issues and set up my appointment and followed through with everything did a great job. Paul the service tech took care of the problems and the issues that I had and resolved them and did a great job
Hector from wonder works just came to put a new piece on my glass sliding doors he was so polite and efficient and also very personable I really appreciate the great service thank you so much for your work in time That you put in helping me would definitely recommend your services because use are definitely five star and every way I can t say enough things about your service the man that put up my door are the woman that called me and made the appointment excellent service would definitely use you again in a heartbeat
Samantha in customer service went over my project made sure everything was correct and answered any questions I had. Followed up with my project when it was complete and made sure I love my windows which I do.
Overall unprofessional service. Spoke with sales man three times, had to repeat to him what we needed done to the house every single time, which included siding, columns and stone wall put up upfront. He kept hassling to get us to pay more even though we had already agreed on a price. Once we were in the middle of signing the contract. I reminded him one more time about the stone wall just in case, since I seen he wasn t on the same page. Once I mentioned the stone wall, he noticed he forgot about it even though we mentioned it 3 times before. Then he claimed right away that he needed to look into it now because some associations don t accept this stone wall. Keep in mind that EVERY SINGLE HOUSE ON OUR BLOCK HAS THIS STONE WALL, we even walked the block so I could show him exactly what we wanted. He ended up texting again the day after claiming the association did not allow it instead of admitting he ran numbers wrong. Also did not bother to talk about the price anymore to raise it or continued to try to work with us on getting it done. Just a simple text saying good luck getting your project done. Would never recommend this company to anyone!
Despite the reviews for poor customer service and promises of installation with fall through on dates we wanted to attempt them. I had 3 phone calls scheduling and confirming an appointment for an estimate.
The sales person/team didn t show, didn t call and let us know they wouldn t make it. Our schedule is very tight as it is and this are into our time and our ability to schedule other activities.
Unprofessional and unreliable. You get what you pay for in the overall package.
This review is regarding Tiger Bath Allie Lopez the install scheduler. She was truly amazing in helping me get my install set up!!! Very personable and understanding when we spoke on the telephone. Returned my call promptly. We need more Allie Lopez in this world. THANK YOU ALLIE!
I wasn't expecting a broken window this morning and with the help of Michelle it was a easy and quick process. Thank you for your knowledge and quick response.Michele set appointment for me to get it repaired.I GIVE HER 5 STARS
I have worked with Window Works before and have always had the best service from the first appointment and until job was finished in a professional way. Cuddos to Window Works. I have never been so impressed with this company, and I have had other window companies before. No one takes the cake like Window Works, again thanks for the great service from all of you. If I ever need more windows I will hire you in a minute. I will refer you guys to all my friends and family.
Great customer service. Extremely patient and thorough. Giles provided me with several options and helped me narrow down my choices to a high quality affordable, aesthetically pleasing window. I'd go with this company again and again.
From the beginning, Richard my salesman was courteous and explained about the company and how the windows are constructed. He was able to save me money by recommending a few ideas which enabled me to go from nine windows to six....and with certain incentives was able to give me a great quote. Before the windows were installed I did have to amend my order with him to get all the trim replaced also. The crew that came to install the windows and trim did a very professional job and made sure to clean up as well. They were only able to do trim on three windows but that was do a miscommunication that I had amended my order. I kept in contact with the company, which was always very courteous and willing to help. They arranged to get trim finished earlier than what was first said. And the second crew that came to finish the trim were excellent and made sure all the details were done to my satisfaction. This company is very good to deal with and you can tell that they really care about their customers. I am looking forward to doing more business and recommending them to anyone that I know. I highly recommend Window Works and can honestly say they have a great window at a great price.
Your service man came out on saturday,October 20th and made sue that everything was working as it should be. He went above and beyond by explaining every step and why it was it was needed. Big ole thank you tom him and window works!!!!!!!!
This was a positive experience from start to finish. They kept in touch and kept me informed the entire process. I HIGHLY recommend them!!!!! Michelle Ortega was attentive professional a pleasure to work!!!
Window Works installed my back door snf back storm/burglarand I couldn't be happier with it. They seal out the wind and the apartment is much warmer as a result. In the summer less of the air conditioning will escape. And they look absolutely terrific. Afreen and Mike, were the installers--and they could not have been more professional, proficient, and friendly. They worked hard--and fast. The doors were installed in just a few hours--including the time it took to take out the old doors and repair the area to be reframed. Allen called later to follow up and make certain I was satisfied. I certainly am, Allen. I heartily recommend Window Works to all and sundry
Omg! I could not be happier with my GORGEOUS windows!
Window Works performed a miracle on my dilapidated 70 year old windows. The installers were eixtremely professional and did a phenomenal job with my custom window frames and windows. I actually cried with tears of joy. THANK YOU!
Vova came to change deadbolts and knobs in my 2 security doors. Nice and quick. I also had him check a problem I had with the bottom seal of one of my main entry doors, and he was able to fix that as well! Awesome job Vova!
Karen Oberoi was a huge asset and was able to help in moving my installation date up. My wife and I are extremely grateful for the work that Karen did in getting our date moved up. Now our daughters room won t be drafty this winter. Thanks so much Karen and the WindowWorks team for working with us.
I had 5 windows and a patio door installed yesterday, replacing my old wood windows. From beginning to end, communication was excellent and the staff were all very informative and professional. Nick, in Sales, Michelle, the service dept and installation guys were the best. Unfortunately, I don't remember everyone's name, but a SHOUT OUT to all who handled my project.
I love my old wood windows, so I wasn't sure if I'd really like the Imprezia vinyl windows. I'm in love with my new windows and patio door. Excellent quality, energy efficient, and beautiful to look at inside and out. The installation was done in an afternoon by a great team. I highly recommend WindowWorks.
So I have been blown away with my experience with Window Works. Matt Reed and Josh came out and not only educated us on the amazing benefits of their windows, but also provided a super fun and interactive presentation. I felt like I was in the Science and Industry museum learning about energy efficiency. There were so many moments where I was just left with my mouth open. I learned so much. The guys were also fun and well prepared with answers for our many questions we asked. After this presentation, we will feel foolish to go with another company. Thank you for such a great friday evening experience gentleman. P.S. ask about their screens, they are amazing!!!!!
Michele Ortega was very helpful in working with us to insure our final specifications were the best outcome. She also kept us well advised of the timing for the job. Hector and Paul did a great job in ixing the issue.
Great experience from sales consultation to installation. Michele Ortega guided us through the process and made herself available to all of our inquires.
I was doing a cost/value analysis of several companies that specialized in the installation of security doors and a party whose opinion I valued suggested I take a look at WindowWorks. I did, and I was not disappointed. They were always business-like in their approach to problems, courteous, and professional. A problem developed with one of the locks but once it was brought to their attention they scheduled an appointment to identify and correct the problem. Hector was the responding installer, and he, realizing the lock might jam again, installed a temporary lock until the permanent lock could be ordered and installed. I really appreciated that because I had been locked already and I didn't want to repeat the experience! Whenever it was necessary to call WindowWorks about scheduling or any other matter they were always courteous and willing to help. Most notably Michelle and Kathryn just to name a few. Given the quality of service I experienced I would not hesitate to recommend WindowWorks to others seeking similar services. Sincerely, Reuben Taylor
I have used Window Works and was very pleased with the professionalism of the salesman,the installation of the windows and the product itself. I have chosen to replace more Windows and didn't hesitate to call window works again. I highly recommend this company for its superior product and professionalism of its staff.
This was a seamless window install, 20 windows in two days that was awesome. The installers made sure everything was done properly and professionally, great job. You get what you pay for.
I had a great experience with Paul today who came to resolve some issues with our windows. He was punctual, effective, knowledgeable, got the work done and cleaned up after himself after explaining all he resolved. Great experience! Thanks Paul!
We recently had an issue at our home and the latticework on one of our doors was destroyed. Michele was extremely helpful and gave us a very reasonable quote for its replacement. The gentleman who came to our home was very professional and did a wonderful job replacing the latticework. We love WindowWorks!!
We had a set of doors installed with Window Works. Overall the service and value was fantastic. About a year later, there was an issue with one of the parts and Michele coordinated a repair free of cost to us. It was resolved easily without any hassle.
We had a new shower installed the guys were very very nice and had great knowledge of their job installing the shower they made me and my husband very comfortable explaining things and when the job was completed it was well worth the inconvenience of not having an upstairs shower for a couple days ... Kudos to the team at Tigar Bath job well done.. I'd recommend you to anyone... The Pope Family
As a manufacturer rep., I have had the honor to work with Bob Z at Window Works for over 5 years now. I have found Bob to be highly focused on customer satisfaction, he is thorough in his job and always dependable. He is not only an asset to Window Works, but to their clientele as well.
Very professional from start to finish! Customer service is exceptional from sales, concierge, installation and inspection. They don t skip a beat communicate is top notch.
Had picture window and kitchen windows installed some years ago. Felt price was a little high and with remaining windows in house, I decided to get estimates from other companies. The sales person, Dominque was the worst employee I ve ever dealt with at this company. I had to insist from Dominque to give me an estimate and he persisted to try and give me the sales pitch of all the discounts that I d miss if I didn t sign a contract with him at that moment. Sorry Window Works, you lost my business after dealing with him.
Window Works IT Department is one of the best run and most helpful departments I have had the pleasure of working with! Amber is extremely caring and helpful with any question you throw at her. Emily is very organized and always helpful as well.
I love it! My new walk-in tub is a joy - and safer. Best of all were the installers - confident and competent, quick and accommodating - and they cleaned up perfectly.
Very reasonable prices with good quality materials. Clean professional job. 5 star job on installation and customer service by Michele Ortega. One thing can be improved and that is - The people who came in to install does not speak English or act like they don't speak or understand english. That makes me uncomfortable as I can not communicate with them and can not express what I want which they missed. Overall 5 star service.
We have had window works install windows and siding. There was some ruff spots in the installation, but they worked though the in a speedy manner. The job is done and we a pleased with a job well done. Would recommend anyone to use Window Works
Great windows and great service! Setting up a visit was easy and had a quick turnaround. Service technicians,Ty and Kent, were professional and polite. Our concern was addressed in less than 20 minutes.
Our new windows are installed and we are very happy. For the first time since we moved in our house the upstairs feels cool in the summer because our new windows are keeping the heat outside. The sales pitch is like a full education in windows, our salesman Ricky explained all the different types of replacement windows that are available. After learning about window works windows and all of the benefits, we decided to purchase them. These windows have a lifetime warranty. It's cool in my rooms even with the sun blaring now because window works windows have a slight tint to them. The installation only took a day and was done very well. A manager came out to the house during the installation and inspected the work. The price was good considering these are the best windows you can buy and they have a lifetime warranty. Don't get fooled into buying "flipper windows" from the home improvement store.
We had several windows and a front door installed. The window sashes were not acceptable, as well the caulking on the outside looked very messy. We contacted Window Works and spoke with Michelle. She responded to my concerns, had someone come out and inspect my issues. The issues are not yedt resolved, but I have confidence that Michelle will follow up as she did today and make sure that we are 100% satisfied.
Thank you windowworks for making the extra efforts to make sure my windows are installed properly. I also especially want to thank Sue Scott the customer rep who went the extra mile to make sure that I'm a very satisfied customer. When you buy a product it's wonderful to know that the company is going to stand behind their product and do everything they can to make sure you're satisfied with that product. Thank you to everyone who helped out at window works and especially Mike McAdoo and Sue Scott as well as Hector who did the final touch-ups on all of our windows. You guys really are the best there.
Thank you Window Works for another Job well done. Hector and Vova were in our home yesterday and they couldn t have been more polite and professional. They did a great job with ease and efficiency. Thanks to them and Window Works for always putting the customer first!!
Great customer service! The amount of contact from them during the process was great. Install was quick and easy. Very accommodating and understanding of my furry babies. Thank you!! Would definitely recommend my sales rep and company.
Michelle is a perfect person to speak with in customer service! Knows her stuff, is courteous, and is top notch thank you Michelle and Windows Works for your fine and professional services. So far I have used your services twice and would not think twice about doing so again or recommending you to anyone!
Window Works came out to the house & changed the outside screen part of the patio door, due to a hole, on the spot. Alex, the guy who fixed it, was quick & knew what he was doing & it looks like it was installed at the factory. Michele helped me set up that visit very quickly. Thank you so much for your help.
Dave Phillips takes care of my questions and corrects any little issue that might come up with our windows and Michelle always follows up with a phone call to make sure my wife and I are completely satisfied. To everyone out there - If you re thinking of new windows give Window Works a chance to show you their product. I guarantee you will love the windows and the service after you have them installed. You will talk to Michelle and ask for Dave if you have any questions or little issues after the install. Rog and Jan
Besides loving our new front door, we loved the customer service! From Gilles helping us with ideas, follow up, and ordering and Michele Ortega following up to make sure everything was perfect to the end!
I will begin with the initial phone call to set up an appointment for an estimate in which I was quizzed about whether any other owner would be at the appointment and how the person asking didn't seem to know what to do about that fact that I am a sole owner. We set an appointment for the next day only to have her call back a few minutes later to say someone else had taken that appointment already...okay, fair enough. Make an appointment for two days later. Then I am sent an email with a link to provide feedback--I think it's a survey of the phone call, instead it's a direct link to Google reviews...already? I haven't even had the appointment yet...then the next day I get a text message saying "I'm so and so with My Window Works, please call me at xxxx regarding your upcoming scheduled appointment." The phone number was a very specific number; and although it did include the logo, it didn't seem legitimate to me so I called the main number and was told that was simply a way to confirm the appointment. Don't ask me to call you back via text, either send me a confirmation text or call me directly. Again on this call, I was asked to include any other homeowners at the appointment. There are none! None of the other three companies I set up estimates with asked this question. On the day of the appointment, I was sent a confirmation text and the name and picture of the person who was coming to my appointment. Great, I was feeling a bit better. Until the person NEVER showed up and never contacted me to cancel the appointment. More than 48 hours later, nobody has contacted me to apologize, reschedule, etc. Not impressed.
Good quality product at a fair price. Very responsive to customer service issues. Would do business with them again. Have referred several friends. Vova and Michele were both a pleasure to work with.
The tech David was very helpful and knowledgeable for the windows. The company made sure we were satisfied with the windows on multiple occasions. The windows work and look great. We have 14 windows and all od them were replaced in one time in a timely fashion. Thank you. I'd recommend this company.