4 years ago
It was a long, hard, frustrating, anxiety ridden r...
It was a long, hard, frustrating, anxiety ridden road. It took well over a year to get it right! But I will give them credit for their exceptional service and repeated efforts to make it right.
The salesman I worked with was no where to be found after the papers were signed. I m still so disappointed with how different things were from what I was told on the sales call. He told us what we wanted to hear but I don t believe he knew what he was talking about. And he didn t get the install or service team on the same page.
They had to reinstall everything twice because of the sales groups miscommunication and lack of understanding. His ignorance further led to windows that sagged, over and over again they sagged.
So 16 months later Paul and Hector made what should be the final visit with properly reinforced sashes. Really wide windows that had been sagging, should retain their shape now. Again, the sales guy assured me they were reinforced when they re this wide but they weren t. The Poor service group had to try and make them work time and time again before they were finally able to get new shashes made that were reinforced. (Like the sales guy told us they would be).
It s a great service team and the company does stand behind their work, just be sure to get anything the sales people say in plain English on the contract so there are no missconceptions. If he tells you that something is done or built a certain way, get it in writing, there s a good chance he doesn t know what he s talking about.
I m sure it isn t their whole sales group, but the guy I worked with cost me 16 months of anxiety and frustration. If it weren t for the good work of guys like Paul and Hector and all the help and coordination from Michele in the office, I don t Think this would have turned out well.