Warranty company sent a technician out to fix freezer for the 3rd time (same issue). The tech tinkered with the freezer, made a few phone calls, and told me it was probably an intermittent thermistor and that he was going to order the parts. However, I got a call today that said my service call had been closed, that the tech said I just left my freezer door open?!?!?! Seriously, why would I call you out three times to fix the same problem? Why would I waste the time? This is a fairly new fridge! I have pictures that are time stamped to show that the freezer temp would not remain stable and soupy ice cream to prove the freezer was not functioning properly. To have your frozen food constantly fluctuating is actually a safety hazard but it's not their family that uses this freezer so who cares, right? Not that "technician" apparently.
What it really comes down to is he couldn't figure out how to fix the problem so he blamed me...for supposedly leaving the door open. He lied to my face and had the stones to blame it on me. Awesome customer service. NOT!
Willford's, the technician that showed up to my house at 5 pm on June 20th needs a hair cut along with training on how to properly diagnose a freezer, integrity, and a sense of duty.
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They like to send e-mails threatening to send you to collection agencies in what could best be described as awful English after their guy breaks your washing machine.
I work a full time job and run a full time successful business - I have little time to mess with broken appliances nor is my house immaculate. It is what it is. Husband had to waive off contractor gigs to wait on repair person Wayne - twice. The first time Wayne said he expected it was the motherboard on our 6 mo old GE Dishwasher still under warranty and would order it and a control panel. This before Christmas and said it would take a week to get it, they'd call back to schedule the call. We waited until 2nd week of January and had to call them to get service. Repair person was supposed to be here on a Friday - never showed up. Husband called main office in Corpus and they said "We didn't know we were suppose to schedule". Repair person Wayne finally came today (Monday) but only brought control panel, not mother board saying "That's all they sent me"..... then said the warranty wouldn't cover it because of "abuse". What abuse? We load it with normal mostly clean, very rinsed items daily and run it about 3 - 4 times a week, don't have children around the house, no big pets.
Tired of the hassle.GE will hear from us as will LOWES where we bought it. AVOID THIS COMPANY.
No show. No call. Rude. Jason was full of excuses the next day when I initiated contact. Coordinated appointment from 3 hours away because Williford's scheduling is very limited. Complete waste of my time! Letting Whirlpool know so they NEVER use them for warranty work again.
Dont use this company. They are rude and a pain to deal with. The repair techs are never on time, they over charge you, did I mention how rude they are!!!!! I have had to deal with willifords on several occasions due to them being the only people in town that work on the appliance I had.
I Deiced to spend hundreds more getting a new appliance instead of fixing the one I had just to not deal with this company any longer and every dollar counts for me right now.
That is how bad this company is DO NOT USE WILLIFORDS. WORST COMPANY I HAVE EVER, EVER!!!!!! HAD TO DEAL WITH WOULD RATHER TALK TO A TELEMARKETER FOR 8HRS ON MY DAY OFF.
IF YOU ARE STILL READING THIS REVIEW AND ARE EVEN THINKING ABOUT USING THIS COMPANY STILL THEN I HOPE YOU ARE HIT IN THE HEAD BY A FALLING METEOR TO SPARE THE HUMAN RACE YOU TAKING UP OXYGEN THAT COULD BE USED BY A INTELLIGENT PERSON. BUT GO AHEAD... YOU CANT SAY YOU WERE NOT WARNED..
WILLIFORDS THE WORST APPLIANCE SERVICE IN THE WORLD. of course its in Corpus Christi....
Assigned by Whirlpool's warranty service to repair my convection oven burner. Technician diagnosed problem quickly with temperature sensor and ordered part. Took about a week for the part to come in and same technician installed the new burner. Technician was courteous and their dispatch service called before he was on his way to confirm someone was at the house.
If I COULD, I would give it ZERO stars!!!!!!!!!!!!!!!!!!!!!! The lady who answers the phone is VERY RUDE, she hung up on me FIVE different times all because I was trying to figure out what was going on with my grandma's A/C that had taken the a WHOLE MONTH to come out & LOOK at it to see what might be the problem!!!! She's an elderly lady takes care of my disabled uncle. This is Corpus Christi, it's hot as HELL!!!!!!!! I'm sure they don't care because they are in the A/C all damn day! I WILL NEVER USE THIS COMPANY AGAIN & HOPE NOBODY WILL EVER USE THEM EITHER!!!! I am going to try my best to get that rude lady FIRED!!!!!!!!!!!!!!!!!!!!!! She has NO business dealing with customer's with that attitude!!!!!! DON'T EVER USE THIS COMPANY!!!!!!!!!!!!!!!!
Called and the people were very rude on the phone! They do not work with warranty companies at all, and they do not seem interested in helping whatsoever! They charge $105.50 just to drive out to your place, and that's before anything is even done.
I was referred to Williford's by Whirlpool as an authorized Whirlpool repair service along with two other companies. I did research and found one of the service companies had an F with the BBB, one had an A+ and the other Williford's had a B. I also read the Google reviews. I decided to go with the firm with the A+, but when I called, they said they weren't taking any more out-of-town repair calls. I guess it helps to be good at what you do. That left me with Williford's. I called to make an appointment to have someone look at my washing machine. I had to give them a credit card number in order to hold the appointment. I asked if they would use this card for payment and they said they would not use it without my permission. The day of the service call came and the repairman was on time and he was friendly. I told him what was wrong and he wrote it down on an invoice type form. He took the back off of my washer, blew into a tube, that he said sometimes works for my problem. He closed it back up and told me to run a load through to see if the problem was solved. In the meantime, he said, they would order the top panel for me, but would call first with an estimate. I was to call if the problem was cleared up. He was there for 10 whole minutes. When no one called me with an estimate that day (Friday), I called first thing Monday morning. The man who answered was extremely rude. I told him I hadn't received an estimate yet. He replied that the service men had just brought in their paper work that morning and no one had worked on the estimates yet. I also informed him that the service man didn't leave me a bill of any kind. I asked him to send me the bill and I would take care of it. He was about to hang up, but hadn't asked for my name. I said, "Don't you need to know my name?" He said, "I think we can find it." I got a call later that day with my estimate. It was huge! I had already shopped around and knew I could get a brand new washer for about $100 more than the estimate, so I told them no thanks, but reminded them to send me the bill. At no time did any one ask to charge my credit card. When I got the bill in the mail, the date of the service call was wrong. He came out Oct. 9, but the bill said Oct. 5. I told them on Oct. 12 not to order parts, but to send me the bill. I received the bill a few days later. I wrote them a check later in the month and mailed it Oct. 30. They told me they received the check Oct. 31. However, also on that day, I received my credit card statement and discovered they had charged my card for the 10-minute service call. It was charged Oct. 16 and posted Oct. 19. Based on when I got the bill in the mail, even if I had written a check and sent it right away, they would not have gotten it by Oct. 16. Again, I gave no one permission to charge my credit card. I called today, Nov. 2, and they said they had received the check and that they would send the check back. I asked them if they would instead withdraw the charge from my credit card since I had not given them permission to use it. The woman who answered the phone went to check with someone and said since the charge had already cleared the bank, they could not do that and would send me the check back. I told her that I have returned merchandise to stores past that date and my card was always credited. She again said they couldn't do it. I asked to talk to someone else. She said they would only tell me the same thing. I asked again and again. She finally put me on hold only to come back and said whoever it was wouldn't talk to me and again said they couldn't credit my card. I then asked her to return my check and told her I would not use her company ever again. I also plan to call Whirlpool to tell them about the companies they recommend.
Had problem with my Bertazzoni range, the temperature dial would spin around continuously. I needed to schedule the service call during a time I would have to leave the house for about 1/2 hour to either drop off or pick up children from camp. The service operators were helpful and assured me that the technician was aware of the fact that he had to give me a 1/2 hour window in which to be home. The technician (Max) did call, was prompt, courteous and knowledgeable. It was top notch service all the way around. I can't recommend this company enough.
I had a new Frigidaire refrigerator ice maker and water dispenser go out. Williford Appliance does warranty work and was scheduled a Thursday service call. The repairman came within 15 minutes of the timeframe promised and quickly diagnosed the problem as a frozen water filter because the factory temp settings were set too low. He thawed the filter and reset the temps. He made sure the water dispenser worked and heard the ice maker fill up. I'm satisfied with the service
I have used Williford's twice now. The repairman is very polite although he is a little hard to understand but the office staff is another story. Had no problems with the service the first time they serviced my Samsung rang-one month after purchasing it a couple of years ago BUT had the same problem again recently. Very prompt in coming out to assess the issue and parts were ordered and I received a call within a few days that my part was in and they would be out the next day between 8 a.m. and 1 p.m. to repair it. AT 1:15 p.m. the day it was to be repaired the serviceman never showed up and when I called the office, the gentleman that answered the phone had no clue so he checked into it and found out that the parts dept. received the wrong part BUT had no courtesy to notify the front to either call and notify me or them call to notify me. When, I called to talk to the store mgr. or owner, I got the rudest, nastiest girl on the phone that would not transfer me to someone higher up and when I told her my issue with their lack of communication, she talked to me in the most disrespectful tone of voice and was very hateful. After this issue is resolved, I will NOT deal with again.
Worst appliance repair ever. Had to wait 2 weeks for parts then they claimed they fixed my fridge. It still is not working but worse when I called to have them come out they refused to fix it and said I would have to call the manufacturer again and could not care less that they had not fixed it the first time. I have called Lowes and the manufacturer to complain.
I had the lights go out on my late model side by side Whirlpool refrigerator. Called WAppliance and they advised they could get someone out the next day. They first wanted a $75 deposit over the phone. I paid it. Nice man came out. Was there about 10 minutes. Within the first 2 minutes immediately started writing up an order for a new light that he would need to order. I explained I had already tried to fix it myself with a new OEM light I just purchased. It didn't work. He stopped writing the order and checked 2 other areas on my fridge. He then left saying he needed to check more into this model and someone would call me the next day. No paperwork was given. Ok fine. I ended up calling late the next day to find out the status since I hadn't heard. Rep said he would check with tech and call back tomorrow. Received call next day with a quote to replace 4-5 lights and switches,freight etc.totaling over $600. Obviously, the fridge (tho only 2 years old) isn't even worth $600. Bottom line, they didn't know what was wrong and didn't even tell me what was the cause of the problem... so they wanted to fix everything yielding in a quote so high, that they knew i would decline repairs. Its just a light!!! Pretty sad. I politely asked for a refund of my $75. Can you guess the response I received? I bet you can! Well, anyway, now I've lost time from work, lost $75, and still have a fridge Freezer with no light, Will report to the BBB when I get a chance. Stay away from this biz. Their overall rating is accurate. I wish I had seen it prior. UPDATE: 3/5/20 It turns out that this biz is so disorganized and mismanaged, that my credit card wasn't even charged at the time of scheduling, even tho I was told over the phone days later that I wouldn't receive a refund. Just checked...They hadn't even charged my card when they took it over the phone days before! Is my ccard # laying around somewhere? No paperwork? No diagnosis? No contract? $600+ quote for a light? What a joke... Certainly a learning experience!!
Their technician didn't show up, when I talked to him he said he can't wait around for me & I told him "he could show up and ring the freaking doorbell" & he told me to "go to hell" & then had the office manger call me & told them that I cussed him out. Really?! I think telling someone to go to hell is more cursing at them then using an adjective to get your point across. Nevertheless I called the technician back to apologize for the misunderstanding because I do not cuss people out & it's absurd that he would take it that way.....but based on everything I have read they are notorious for bad customer service.
We got a call from Jason trying to confirm an appointment change however, I was not in the office at the time to make the confirmation. She told him I was not in to confirm that switching our appointment from Monday to Friday would be okay and that I would call him back. Once I was back in the office, I called Jason and the first thing I noticed is when he answers the phone (I suggest you call to see for yourself) he has a very rude and demeaning tone. I didn't think much of it at the time but continued to explain my reason for calling. When I told him I was calling to confirm an appointment, he responded in an irritated tone and said "I have already told you that we are going to be out Monday, I don't know why you are calling to confirm an appointment for Friday" I replied with "I am sorry but I think you have me confused with someone else" this response did not phase him and he proceeded to speak to me as if we had already spoken about this earlier. I then asked "why would you call earlier to confirm an appointment if you never had any intention on switching it" that's when he really got upset and said he already sent an email, spoken to me about it, and was mad that I was even questioning him basically. I told him I did not appreciate the way he was speaking to me and his response was "you were rude first so I am going to be rude back." At that point I knew he was no longer worth my time so I asked for his name and told him to have a good day. After getting off the phone with Jason, I immediately called Whirlpool to inform them of the horrible customer services Williford's Appliance Services has to offer. If you have a choice on using this company, I would HIGHLY recommend going else where because this is by far the WORST company I have ever had to deal with.
Just read most of the other reviews, lots of one star reviews like mine, let's sum up: * Really bad phone manners coupled with misinformation * Lousy scheduling that keeps you at home for entire day, that's if they show up, follow up (say what?) * Sense of urgency nonexistent, capacity for repair laughable, two repairs took 16eeks! * Tech using magic 8 ball somewhat disconcerting Look elsewhere for help, bon chance!
We had a high end microwave that stopped working correctly (turntable wouldn't spin), so my wife called Williford's. The technician showed up at the house later that day, turned on the microwave, confirmed the turntable was not spinning, then simply opened the door and looked inside. He immediately diagnosed the problem as a bad motor, and told my wife that a new motor will cost us in excess of $350 (I do not recall the exact number, but it - in and of itself - did not seem entirely out of line given what we paid for the microwave in the first place) plus labor. So we were looking at a repair bill a little less than half the cost of a brand new unit.
For obvious reason's, my wife was a little suspicious of the technical "work" and effort put forth to diagnose the "problem" and called me to get my thoughts. I suggested I take a look when I got home, but if it's out of warranty, and it really is the motor, we may as well just get a brand new one. After paying for the service call, she sent the Williford's repairman on his way.
When I got home that evening, I took a look myself, and simply lifted the turntable to find that a small ceramic piece/gear that (literally) sits in the motor drive shaft...was cracked and broken. A VERY brief inspection - with the interior light on - confirmed that the motor/drive shaft was actually turning when the microwave was on. I looked up the part online and bought it for $9.59...$14.59 shipped. Much better than $400+. The part arrived a few days later and I literally dropped the new ceramic "gear" over the driveshaft and set the turntable back on top. When I turned the microwave on, everything functioned as it should.
I called Williford's and explained what our experience had been, what the ACTUAL problem ended up being, and that I felt we should not have to pay for the initial service call where the "repairman" declared the problem was a "bad motor", which he concluded by merely opening the microwave door. I was told they stood by the original diagnosis and the service charge was valid...that a refund was neither warranted or justified. Williford's would not - and did NOT - refund our money.
That incident occurred almost 10 years ago and that same microwave is still running without ANY issues. To this day (obviously), it bothers me that we were treated so poorly and rudely.
I would give them a zero but I had to check at least 1star. I was told to be at the house between 1pm and 5 pm because they would be showing up between that time to fix my icemaker. I took off a half a day from work and no one ever showed up.Its the first and last time I will ever deal with these people.
Rude and incompetent. The absolute worst service experience of my life. Really wish I could check 0 Stars. Unfortunately, if you have a Samsung product they are the only place in town that does Samsung warranty so you are essentially screwed if your Samsung product breaks down. I will never buy another Samsung product and I will never deal with Williford again.
The most unprofessional service company I have ever dealt with in over 35 years. The male receptionist was incredibly rude and argumentative. If you were referred to this service company for the service of your appliance do whatever it takes to identify another appliance service organization. They cancelled the original appointment with no notification.
The worst company ever!!!! Very unprofessional. The tech came to fix my Maytag washer and told me it was one of the worst brand. He came with no tools all he had was a piece of paper. He then went to the van and got a screwdriver and said the lid lock was broken. Nothing was broken on it. Then he said he didn't have the part and no one else in Corpus had it .... So then he said it would have to ordered the part and would take 3 to five days. And if that was not the problem then he would see what else could be wrong. I have a warranty with Lowes this so called company is ripping off Lowes. But I called Lowes office to complain and to pay attention who repairs their appliances. So now I got a new company to work with.
Really poor service. We spent nearly $800 for Williford to repair our refrigerator. Less than 3 months after the refrigerator was fixed the same problem occurred. Rather than return to our home to determine if the repair or parts were defective, the employee quite rudely demanded that we pay for a full service call because it was more than 30 days after the first service call. What does it say about the quality of their work if they only warrant it for 30 days? Please check out other reviews before giving Williford's Appliance Services your business.
Absolutely the rudest people I have ever dealt with. The Manager Arlene is a complete liar. After she is rude she will make up lies to your face to try to cover it up. Every one of the office people are extremely rude. OMG if you question anything they will throw it back in your face so fast and tell you your rude so they are going to be rude to you. I can't believe these people are in business. Thank god for the internet. The owner doesn't care how the employees act. When you complain to him he just says "You don't have many choices for appliance service company's in Corpus" and he does nothing about his employees actions. What kind of attitude is that? I think we do have choices. These people are the lowest of low.! Look at their reviews and see how famous they are on here. They do not deserve your business. Stay as far away from these people as you can.
Great company! They fixed my dryer and a day later it was making the same squeaking noise. They promptly came back and fixed it no extra charge. Thank you so much! I can do laundry again!
They came out for a service call after charging me $155 and that's for a local call. After replacing the fuse in my Appliance they left. First time using it the first blew again. Had to them to come out again two days later. I was given a list of items that needee changed. I replaced those parts myself. I didn't want to pay for another expensive service call plus a big markup fort the same parts from Bosche. Unfortunate this didn't help my situation out as it so didn't work. By then I'm not happy at all with their service and I took it to Brands Appliance repair and was told that it was the mother board that was bad. All the parts I replaced were installed correctly.
Just the phone call to try and set up a service call was disappointing. Whoever took my call treated me as if he was doing me a favor just speaking to me, and he immediately wanted a credit card number. I hung up.
Was supposed to show up first on July 3rd no show and an excuse tried to call. Showed up on July 17 said 3 days to fix a warranty repair. Still haven t heard. So will call GE on Monday and let them know how incompetent this company is to warranty repair.
