Deborah Schaafsma

Review of Williford Appliance

I have used Williford's twice now. The repairman ...

I have used Williford's twice now. The repairman is very polite although he is a little hard to understand but the office staff is another story. Had no problems with the service the first time they serviced my Samsung rang-one month after purchasing it a couple of years ago BUT had the same problem again recently. Very prompt in coming out to assess the issue and parts were ordered and I received a call within a few days that my part was in and they would be out the next day between 8 a.m. and 1 p.m. to repair it. AT 1:15 p.m. the day it was to be repaired the serviceman never showed up and when I called the office, the gentleman that answered the phone had no clue so he checked into it and found out that the parts dept. received the wrong part BUT had no courtesy to notify the front to either call and notify me or them call to notify me. When, I called to talk to the store mgr. or owner, I got the rudest, nastiest girl on the phone that would not transfer me to someone higher up and when I told her my issue with their lack of communication, she talked to me in the most disrespectful tone of voice and was very hateful. After this issue is resolved, I will NOT deal with again.