kyle h

Review of Williford Appliance

I had the lights go out on my late model side by s...

I had the lights go out on my late model side by side Whirlpool refrigerator. Called WAppliance and they advised they could get someone out the next day. They first wanted a $75 deposit over the phone. I paid it. Nice man came out. Was there about 10 minutes. Within the first 2 minutes immediately started writing up an order for a new light that he would need to order. I explained I had already tried to fix it myself with a new OEM light I just purchased. It didn't work. He stopped writing the order and checked 2 other areas on my fridge. He then left saying he needed to check more into this model and someone would call me the next day. No paperwork was given. Ok fine. I ended up calling late the next day to find out the status since I hadn't heard. Rep said he would check with tech and call back tomorrow. Received call next day with a quote to replace 4-5 lights and switches,freight etc.totaling over $600. Obviously, the fridge (tho only 2 years old) isn't even worth $600.
Bottom line, they didn't know what was wrong and didn't even tell me what was the cause of the problem... so they wanted to fix everything yielding in a quote so high, that they knew i would decline repairs. Its just a light!!! Pretty sad. I politely asked for a refund of my $75. Can you guess the response I received? I bet you can! Well, anyway, now I've lost time from work, lost $75, and still have a fridge Freezer with no light, Will report to the BBB when I get a chance. Stay away from this biz. Their overall rating is accurate. I wish I had seen it prior.
UPDATE: 3/5/20 It turns out that this biz is so disorganized and mismanaged, that my credit card wasn't even charged at the time of scheduling, even tho I was told over the phone days later that I wouldn't receive a refund. Just checked...They hadn't even charged my card when they took it over the phone days before! Is my ccard # laying around somewhere? No paperwork? No diagnosis? No contract? $600+ quote for a light? What a joke... Certainly a learning experience!!