Kimberly Garza

Review of Williford Appliance

We got a call from Jason trying to confirm an appo...

We got a call from Jason trying to confirm an appointment change however, I was not in the office at the time to make the confirmation. She told him I was not in to confirm that switching our appointment from Monday to Friday would be okay and that I would call him back. Once I was back in the office, I called Jason and the first thing I noticed is when he answers the phone (I suggest you call to see for yourself) he has a very rude and demeaning tone. I didn't think much of it at the time but continued to explain my reason for calling. When I told him I was calling to confirm an appointment, he responded in an irritated tone and said "I have already told you that we are going to be out Monday, I don't know why you are calling to confirm an appointment for Friday" I replied with "I am sorry but I think you have me confused with someone else" this response did not phase him and he proceeded to speak to me as if we had already spoken about this earlier. I then asked "why would you call earlier to confirm an appointment if you never had any intention on switching it" that's when he really got upset and said he already sent an email, spoken to me about it, and was mad that I was even questioning him basically. I told him I did not appreciate the way he was speaking to me and his response was "you were rude first so I am going to be rude back." At that point I knew he was no longer worth my time so I asked for his name and told him to have a good day. After getting off the phone with Jason, I immediately called Whirlpool to inform them of the horrible customer services Williford's Appliance Services has to offer. If you have a choice on using this company, I would HIGHLY recommend going else where because this is by far the WORST company I have ever had to deal with.