Jennifer Serna

Review of Williford Appliance

Warranty company sent a technician out to fix free...

Warranty company sent a technician out to fix freezer for the 3rd time (same issue). The tech tinkered with the freezer, made a few phone calls, and told me it was probably an intermittent thermistor and that he was going to order the parts. However, I got a call today that said my service call had been closed, that the tech said I just left my freezer door open?!?!?! Seriously, why would I call you out three times to fix the same problem? Why would I waste the time? This is a fairly new fridge! I have pictures that are time stamped to show that the freezer temp would not remain stable and soupy ice cream to prove the freezer was not functioning properly. To have your frozen food constantly fluctuating is actually a safety hazard but it's not their family that uses this freezer so who cares, right? Not that "technician" apparently.

What it really comes down to is he couldn't figure out how to fix the problem so he blamed me...for supposedly leaving the door open. He lied to my face and had the stones to blame it on me. Awesome customer service. NOT!

Willford's, the technician that showed up to my house at 5 pm on June 20th needs a hair cut along with training on how to properly diagnose a freezer, integrity, and a sense of duty.