3 years ago
Took my BRAND-NEW TOYOTA TUNDRA in today, 05/31/20...
Took my BRAND-NEW TOYOTA TUNDRA in today, 05/31/2016, for it's VERY FIRST oil change, just 5000 miles on it. Some f#*^ing stupid employee of Wilde's RAN INTO A CEMENT BARRIER while driving it to their car wash bay, totally CRUSHING in the side of my truck; and denting and scraping the door, frame, step and bumper!!! And then, this employee dropped it off in the bay, and didn't tell anyone what SHE had just done!!!!! Did ya think WE WOULDN'T NOTICE THAT YOU CRASHED MY NEW TRUCK???? ARE YOU FREAKING KIDDING ME?!!!! THE WHOLE SIDE OF MY PASSENGER DOOR IS TOTALLY CRUNCHED IN!!! RED PAINT FROM THE CEMENT POST SCRAPED DOWN THE SIDE!!! WILDE, WHY DO YOU HAVE SUCH INEPT EMPLOYEES THAT CAN'T EVEN DRIVE WITHOUT RUNNING INTO BARRIERS AND RUINING MY NEW VEHICLE?!!!! I wonder how many times this has happened to other customers here, by this same employee who works at a car dealer, BUT DOESN'T KNOW HOW TO DRIVE WITHOUT RUNNING INTO A CEMENT POST!!! I am so angry!!! A decent employee would have gone to the service manager and said, hey, I just made a huge mistake. But, SHE didn't. Unbelievably horrible! Not one little ding on it when we took it in. Not one. Perfect condition. I took in a perfect vehicle, and they crashed it. This was my 3rd vehicle from Wilde. Guaranteed I won't go back. Particularly since the service manager did not fire the girl that crashed it. You all should know that she still works there, and you take your chances that she won't smash it when you take yours in. Wilde just lost hundreds of thousands of dollars of sales and service from me, (I get a new vehicle every 4 years from my employer - my choice of vehicle), and from everyone within hearing distance of me, my husband, my family, and everyone who hears what you did.