3 years ago
Two weeks ago, I bought a 2016 Prius C from Wilde....
Two weeks ago, I bought a 2016 Prius C from Wilde. My father purchased all of our cars there growing up, and I purchased my previous vehicle from them in 2010. I absolutely love my car, despite the difficulties working with the dealer.
The sales person I worked with, Big Mike, was pushy and didn't seem to like that I was asking a lot of questions about the vehicle, warranties, etc. I was raised around cars and know the right questions to ask when purchasing a used vehicle. Maybe he thought I would be an "easy sell" because I'm a young woman? Who knows.
The finance person, whose name I can't remember, knew what he was doing but seemed personally offended when I told him I would finance through them only if they could BEAT the interest rate my bank offered me. They just wanted to MATCH it. They did offer me a better interest rate, so I did finance with them in the end. Besides taking everything so personally, he was very informative.
This is the real kicker for me. Last week, I received a call from someone named Roberto to come in and get my keyfob, as this Prius just has the key with it. I called and left a voicemail to set up a time. When I didn't get a phone call back, I called the used cars department and got transferred to Big Mike. He told me he would "connect" with Roberto to call me back. I haven't heard back from either of them. I'm going to have to call AGAIN today to see if I talk to someone who can actually set up this appointment for me, even though I gave Big Mike a day/times that would work for me. Those times will more than likely pass and this will cause even more of a delay. I shouldn't have to work this hard for a product that was included with the price of my car. What kind of customer service is that?
My family has purchased a TON of vehicles from Wilde, and I've always gone there because I've been told they were the best. Next time I purchase a vehicle, I'll be looking elsewhere.