Jason Schmidt

Review of Wilde Toyota

If I could give this place ZERO stars on this revi...

If I could give this place ZERO stars on this review I would. Run away from this place as fast as you can and never think of doing business with them! I had a horrible experience with this dealerships service department. They ended up costing me 500 dollars of my own money for damage they caused to my truck and refused to fix. My family and I had been loyal customers to this dealership for 30 plus years. We have purchased 3 vehicles from them over the years and always had gotten service done here. This all stops now and we will never ever come back for anything from them. The problems all began when I brought my truck in for new tires that cost over a thousand dollars. A large chunk of money I was willing to give to a dealership I had trusted at the time. I rarely use my truck since I have a car I use as my daily driver, so it's more of luxury vehicle I only use on weekends. I took my truck straight back to my garage after getting the new tires. One week later I pulled my truck out of the garage and noticed huge, deep scratches down the passenger side of the truck. It looked like the service tech had driven the truck into something or ran it across something to cause the damage. I immediately called Wilde Toyota and spoke to the service manager Mike Grecko. He told me to bring the truck in and he'd check out the damage. I brought he truck in and Mike took photos of the damage, said his IT department would have video/pics of what the truck looked like when it came in and when it left. He said he'd call me with the next steps they would take after he talked to his IT department. I waited a week and Mike never called me. I called him and he pretended he called me and left a voicemail. He never called me and it was a lie. Mike never produced any IT video or picture evidence of my truck when it came in and when it left and refused to take care of the damages they caused while the truck was in their care. I demanded to speak to his manager and he gave me the name of Scott Nugent. I called Scott and left a voicemail. Scott never returned my call. A week later Mike called me and said he wanted me to go to Abra Autobody to get an estimate for the damages to the truck and he would be in touch after he got the estimate from the autobody shop. Mike acted like they found something that showed the damages and he was finally going to take care of a loyal customer. Boy was I wrong to think this. A week later I called Mike to get an update and once again he claimed he called me and left a voicemail. I verified with him my correct number and he never called. Just another lie from him. This time Mike tells me they are not going to fix the damages. I was beyond livid that he and his dealership were continuing to waste my time and have me drive all over town for something they were never going to fix. I once again demanded to speak to his manager and this time he had me call Mary Dorty, who is in customer relations. I laid out the entire time line of events and she said she would be in touch after speaking to all sides. A week later Mary calls back and tells me they will not be taking care of the damages. I asked her what ever happened to the video and photos they were supposed to have showing the truck when it came in and came out. She just blew that off and refused to say anything other than they will not pay for the damages. I ended up having to run the damage through my personal insurance, pay a 500 deductible to the body shop and now see my insurance rates go up. I also wasted an entire month getting the run around from Wilde Toyota. They ended up doing absolutely nothing in the end. Between all of the vehicles my family bought and service we had done, we spent hundreds of thousands of dollars with this dealership. We were loyal customers, but never again. I recommend you steer clear of this place and do not give them a since cent of your money.