Wide World of Cars Reviews

Buying a luxury car should be an exciting experience, especially when you are switching from one luxury brand to another, right!! Don't expect it from Wide World BMW of Spring valley. Shop at your own risk at this dealership!! You will be promised sky and the moon, but when it is time to deliver on what you were promised you will meet absolute disappointment. Please check the vehicle carefully, prior to accepting delivery, as quality control does not exists.

I have recently purchased 2018 X5 from this dealership. The experience was horrible!! This was a loaner vehicle, the sales person Ricardo Armand was in so much rush to sell, that he failed to examine, that the vehicle was not even cleaned properly, operation manual was missing, when scratches were pointed out, the sales person said, oh! that is normal wear and tear, bring it in a month, we will buff it up for you! really!! Once the paper work was completed, he disappeared and asked a newly hired, inexperienced intern to assist. (Poor intern made every efforts to show us the functions of the car to the best of his knowledge) When salesman was questioned about the unwanted charge imposed by the finance person, he said our GM has authorized the refund, and I should get the check. I am still waiting for that check in the mail!!

When I went for encore appointment, I requested a proof of security system, the stealthy sales man took long time, and sent a copy with intern, which was not even readable. They would not even offer to wash car, although it is a normal courtesy offered by any high end car dealership!

I regret my decision to visit Wide Work BMW! I should have stayed with Paul Miller, and Ray Catena who surely knows how to treat their customer by extending extraordinary service, minute you enter dealership whether you are purchasing a vehicle or your are visiting for service
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There is absolutely no accountability. General Manager is quick in sending a Thank You note, (Seems like an automated email) however no response from him when questions were raised.

Stay away from this dealership, at any cost!

Great experience everytime I come to this dealership. The staff is extremely helpful and knowledgeable and always find a way to accommodate any issues quickly. I've tried two other dealerships in the area and they were not even close to the quality of service that is provided at wide world BMW (even while they are under construction). Definitely make this your go to dealership if it's in your area.

I can't say enough about Jerry Lim! Being a bmw customer for the 2nd time around, besides picking the most perfect car, Jerry had a big influence on the decision. He is caring, down to earth and so reasonable. He really cares about your best interest to get the best deal for you. You can see his dedication in his work and his loyalty to his customers. I highly recommend Jerry and BMW of spring valley.

Laura McPherson

Untrustworthy. Haasan showed me his 5 star rating as soon as I told him I worried about shady dealers. A lot of good that did! We spent 7 hours at this dealership on Saturday. Signed papers and bought a car. We decided to leave it there and add the certified warrantee to it and pick it up Monday. I received a call this afternoon saying they were missing the title and that I would have to pick it up tomorrow. Ok. 10 minutes later they call me with some more bad news. Somehow this car has been sold to someone else! Dirty liars. Contacting BMW.

DO NOT TRUST the service department. They stole money out of my car. Stay away!

They admitted to stealing the money (happened to multiple people) and refunded me. I still would not trust.

Working with Wide World of Cars BMW in Spring Valley, NY was a great experience. Dustin White was an amazing salesman who was able to help me out and find exactly what I was looking for. I never once felt pressured and everything was taken care of so easily and simply. I would definitely recommend buying or leasing a vehicle through this dealership and look forward to working with them in the future.

Always very happy with the service and attention I receive

I have purchased several bmw cars in the past and this was by far the best experience of purchasing cars. Jerry Lim at Wide World BMW made the process so easy and stress free. He located the car I wanted shortly after I called him and he gave me the best price. When I went to the dealership to pick up the car and talked to him in person, I knew I would go back to him for my next car. He prepared all the paperworks so I walked out with my new car less than an hour! I recommend Jerry to my friends and family and they all got great deals with him. Thank you Jerry and Wide World BMW for great experience!

Service from start to finish was quick, efficient and friendly.

If you are looking for a Client Advisor that has integrity, values his/her reputation and is deeply interested in gaining trust and establish rapport with customers by being on their side, stop your search...you have found him! It's Jerry. If I could give Jerry 6 stars, I would gladly do so! Jerry could listen and did listen and had all my questions answered. He wasn t pushy and made the whole experience transparent, easy and smooth (no misleading information, hidden fees, waiting games). I got exactly what I wanted at a good price in a reliable place. Thank you!

My experience with Matt Portebin was completely smooth and a really great experience. I am really impressed even being in the car business handled himself very professionally and was always very patient and handled every question and concern. I will return as his client when the lease is up.

I leased my first BMW from a dealer in another state 3 years ago, and after sampling various dealer service departments closer to home I quickly settled on Wide World BMW. Their service is simply the best. Whether it was Steven Karasek or Suzanne Leale or anyone else in the service dept for that matter they always did their best to accommodate me and my schedule with or without an appointment. The word "no" does not seem to exist is their vocabulary, except as in the phrase "no problem", so when it came time to return that car and lease another it was almost a foregone conclusion I would do it through Wide World. Still, I did my due diligence and shopped the car and configuration I wanted with several area dealers before talking to Wide World.

When I met with Alan Himmelfarb he listened carefully to what I was looking for, went to consult with management, and came back with a lease deal structured exactly the way I wanted and at a price no other dealer could touch. And he did it all with absolutely NO haggling and without pressuring me for the other dealer's offers. It was a great price, there was no pressure, and I accepted on the spot. The car is fantastic. I love it. Thank you Alan!

Terrence Holmes was an absolute pleasure to work with. He was extremely professional and knowledgeable. He made it all happen in a few hours! My family and friends kept asking me "when are you getting the car?" and I said "I'm in it!" They couldn't believe it! I highly recommend Terrence! He's the best!

I recently leased two BMWs from this dealership. I have dealt with multiple BMW dealers over the past several years, but New Country is by far the best dealer I have ever worked with. I want to thank Jerry Lim for making my experience so memorable. He went above and beyond to ensure a smooth transaction. Jerry is an asset and I recommend Wide World to anyone who is looking for a BMW. Thanks again Jerry and Wide World!

I bought a brand new X5 from Wide World BMW on 1/2/2015. The sale person, his name is Charles Phillips, asked me to pick up my car at 3 pm. We went there on time, but did not get our car until after 7pm. Then we found some scratches on the car. The sales person insisted that they were not scratches. Finally I had to call a sales manager whose name is Joe. Joe asked two workers to re-polish those spots and finally the scratches were gone. We left the dealership at 8pm. Horrible experience!

We paid dealership $450 for motor vehicle fee. The sales guy said we would get refund if the fee was less than that amount. A few weeks later, we got the receipt for $371. I called Charles more than three times for refund of the difference. Each time he gave me different stories (eg. will mail to you in couple of days, the check was mailed, let me check again). I had to call Joe, the sales manager to resolve the issue. Joe said he would let me know within two days. I never got his call, even though I left him two messages within three weeks.

I left a message for general manager today. I hope he will return my call. If you are owner of this dealership, please contact me too.

J. Chen

Karl is a great guy and salesperson. Excellent experience!

Keith Jones was my salesman. He and his manager Josh kept in touch with me every day thru the process of looking then purchasing a BMW. My husband is sick now and I couldn t make the trip from upstate NY so Keith drove over 3 hours to deliver the car to us!! He treated us like family when he got to our home. I recommend Wide World BMW to anyone looking to be treated like family. God bless this Company, its employees and Keith Jones. Sincerely, Dana & Cindy Camp Oriskany Falls, NY

Been taking care of my moms x5 for years...great place for car service.

Exceptional Customer Care given by Karim! He drove our new BMW to upstate NY for us!! He was kind, considerate ,honest, personable, extremely knowledgeable about the car and precise about every single detail of this deal! He was an absolute joy to work with and he went ABOVE AND BEYOND any expectation of excellence that we previously had! This is our 4th BMW and we will only come back to Karim at Wide World of Cars for future BMWs! Excellent experience from start to finish!! We love our new BMW!!!

Friendly, knowledgeable and wonderful staff! Made my car lease purchase seamless. Couldn't have been more helpful. The service staff is just as wonderful. I've leased several Beamers, and picked up one in Germany. Wide World is the place to go!

My break-in service visit was just fine. Easy enough to schedule, friendly and fairly quick.

DeAndre was absolutely fantastic. He was patient, knowledgeable, informative, and beyond accommodating. He took the time to make sure all my needs were met. He worked very hard with his manager Brad (who was also absolutely fantastic, as well as honest and transparent) to give me the best best best possible deal on my new 530i xDrive. I will be a customer for life after this type of service and attentiveness. I give DeAndre, Brad, and this overall dealership my highest rating and recommendation.

I had a fantastic experience at Wide World BMW in July. Jerry made sure that I was well taken care of and that paperwork for my new lease was ready for me right when I arrived. Quick, efficient, and friendly. Couldn't have been more pleased! Someone get Jerry one of those BMW awards!

Good service, down to earth salespeople, never felt rushed or pressured. The deal took care of itself.

Wide World BMW is the place to go if you want great customer service. They won t let you leave unless you are satisfied. A Top notch team!!!

As always fast courteous service my only complaint is that wiper blades are no longer covered

Great experience and great help everyone was friendly and help me get out with a really nice car.

The team here is amazing. Fantastic service and amazing people. I had the pleasure of working with Barbara, Ricky and Brian and i would recommend them to anyone looking for a new car!

Wasted my time, wish they were just straight forward, missed two meeting because they said we could get it done in one day...

this dealership has to be the worst dealership ive ever dealt with the customer service is absolutely horrible. the worst customer service ive ever received at a dealership. dont ever buy cars from here because guarantee your going to be back every month getting it fixed. this place is trash

I've purchased seven BMW's from Wide World BMW since 1999. I've purchased all seven from Joe Segreti and have always received amazing service and a no hassle approach to pricing. They are fair and they get you in and out the door quickly. They have a great service department and body shop (Suzanne Leale and Steven Karasek).

Working with the folks at Wide World BMW has been very satisfying. I would shop anywhere else!

I enjoy the service here. Friendly staff, especially Nicole who was really helpful.

Dynell Dynell DYNELL .. GREAT CUSTOMER SERVICES .. really work with you to find out your needs when. It comes to the vehicle that you want !!! Happy to have come across this sale rep

The service department at this dealership is hands down the best in the business! Appointments are made promptly, work is done quickly, and correctly, staff is an absolute pleasure to deal with... Hats off to Allison, Steve, Matt, Maria, Daria and of course Bill Thank you all!

Was a little early for service appt, took car right away, was ready before they said it would be.

Friendly staff, from Service to Sales and even Parts are all on point.

Called several times in 2 days with no answer. Was just trying to see if a vechical listed online was available.
Drive down anyway one guy ignores me cause apparently I dont fit the criteria, another guy I had to stop and ask him about the vechical and it was sold. Ok no problem .
So I email just to confirm via autotrader and I get a yes its available. This is 2 hrs after leaving the dealer. So I call the guy and he says sorry its sold his mistake.
Ok no problem it happens but still annoying.

I BOUGHT TWO SUV AND THE SERVICES I RECEIVED FROM JIMMY, JOE , RICARDO AND RICKY WAS IMPECCABLE..VERY WARM AND FRIENDLY CUSTOMER SERVICE..THANK YOU,YOU GUYS ARE AMAZING

Wide World BMW and my client adviser, William Gallagher were exemplary in customer service, attention to detail, professionalism, and most importantly, going the extra mile to earn my business. Being a Connecticut resident meant traveling over an hour away to Spring Valley, New York; however from the first initial phone call with William, I was hooked; I knew he was the right guy to work with. Once at the dealership, he proved he had the patience, professionalism, and business ethic one would expect from BMW. My partner and I walked away with smiles on our faces and keys to our new Alpine White X5. William listened to our needs and negotiated brilliantly with Brian, his manager to give us the absolute best deal we could hope for. Not one dealership in Connecticut could match Wide World's price, or their level of customer service. I give Wide World BMW's William Gallagher my highest recommendation and endorsement for a client adviser in the realm of the Ultimate Driving Machine...
Thank you, William.
S.M & K.G.

The finance manager I worked with should be working at a used car dealership and not at BMW. He kept trying to sneak in an extra 1% interest rate to the financing. I don t trust the place.

Just bought my first car from Wide world and it was a great experience. Staff was helpful and knowledgeable. They stayed late to finish my paperwork and get me on the road. I had no unanswered questions as I pulled off in my new car.

Wonderful experience at Wide World, Matt in service took care of me while doing a PPI on a vehicle I was looking to purchase!

purchased a 2012 BMW. Sales manager promised so many things, but does not keep his words after selling the vehicle. General manager sent me an email to know my experience. but when i emailed him back after having an issue with my BMW, he never even responded or had anyone contact me. Will never ever go back there. Don't give them your business. There are many other good dealers out there. I learned my lesson hard way.

service people have no respect for customers. they refused to give me a loaner after leaving early from my job and driving miles just to make it on time for my appointment. Allison and some girl told me that they couldn't provide me the loaner because they were very busy at the time and the technicians are not going to work on my car on the same day. And I insisted that I was already there that they give me the loaner as they promised to and I would pick up my car whenever it is ready. I was shocked when they look me straight to my face
and tell me that they can't and that I have to reschedule. I have had many cars before but never experienced such a poor treatment from service people...So I advise you that you save your time and go get your service elsewhere... FYI. any other BMW you get the option to choose a loaner when you schedule for service online or over the phone but not them.

I had the pleasure of buying a car with an amazing sale person his name is Emmanuel (Manny). He was patient, he was kind and he was more than able to help me find the car that was right for me. He also introduced me to a coworker by the name of Billy. I immediately liked Billy he was friendly and knowledgeable about the car. They made my experience of buying a car less stressful. Thank you Manny. Thank you Billy.

Sincerely,
Regina

The service department is excellent, but the sales group turned me away by attempting to charge a premium for European Delivery, which at the time actually should have incurred a 7% discount from MSRP. They told me that "prices are set at the corporate level" and that you cannot get a discount from MSRP. This is completely false, and I ended up getting a total of 9% off of the MSRP and I got to pick my car up in Munich and drive all over Germany when I ordered through Orange County BMW, which was one of the best experiences in my life. It's one thing to not accept on order, and its another entirely to utterly flat out lie to a potential customer.

Emmanuel Saint Louis was the salesman who was attentive but not pushy, personable but not gushing. He made the horrible business of buying a car much more pleasant than anticipated. The finance manager was very professional and low profile. I have been lectured by finance managers before elsewhere and I found it sanctimonious and unpleasant. I don t want to buy another car, I am happy with this BMW. If I had to buy another vehicle I would return to Wide World

Purchased a 328xi with Karl s help and he was absolutely amazing with his service and help to make financing easy as possible, i 100% recommend World Wide to anyone interested in a BMW and if you do decide to visit ask for Karl he can make your dream of owning a BMW true!!

Amazing service, staff was super helpful and informative. Mack, Justin and josh gave me A1 services from the moment I walked into the sales floor. I would definitely recommend to all my friends and colleagues.

Ricky & Hussain are a class act - buying a car was actually a fun experience with them!

Exceptional service, and professional experience. My sales representative Keith was excellent, he was able to address my needs and wants. I was able to locate a vehicle and drive off the lot the same day. Keith and his team made this an extremely positive experience. I will recommend Keith and Wide World of BMW to everyone I know. They have made a customer for life...Thanks again Keith, I couldn't be happier.

They did an excellent job in fixing my white 5 series. Kevin was very helpful in addressing any concerns on issues I had with my car. He also called back if you had any concerns. Thanks for the great service.

My son's 335 broke down, new water pump and thermostat set him back almost $1600 BMW bucks! Ouch!!!

Alan is knowledgeable and personable. The entire staff is pleasant and helpful. The dealership is clean and it was a good experience overall. I would reccomend Alan for your car needs.

We had great experience with BMW Wide World, the staff was friendly, professional and helpful which makes the process better since it s long. The salesperson Kieth who we had went over all details and was able to meet all of our needs. Gary financial consultant was very helpful with financing. Bill service consultant has big experience in his field and helped us with the issue. Dealership has very good deals, and we got our! We love our new car. If you're in search of a new vehicle, this is the place to go!

Haasan, Jerry, and Ricky provide the most friendly, professional, and genuine car buying experience!

My purchase of the BMW was a pleasure. Very honest with integrity. Salesman Jason Sipes is the best, knowledgeable, helpful and straightforward. Can t ask for a more seamless process or a better salesman!

They really take care of you whenever they can ... Bravo!

Quick & courteous service. Comfortable waiting area.

I purchased a 2008 BMW 535XI from Worldwide BMW and discovered 3 months later that the CD player didn't work. Since Worldwide BMW is about 90 minutes from my home, I took the car to my local BMW dealer who charged me $148 to tell me what I already knew: the CD player was broken. The also told me it wasn't covered by the extended warranty and that replacement parts/labor would be $1300. I called my Worldwide BMW salesman who referred me to the sales manager. Sales manager arranged for me to bring car in for a diagnosis with a free loaner. After I brought it in, the service writer called to say the CD was broken and he was awaiting authorization to replace it. At this point, I expected serious push-back. Something like: "the CD worked when we sold it to you; you must have broken it." Next day, nothing. Next day, I got a call. "Your car is ready; the CD has been replaced." When I got there, the Worldwide service writer handed me the paperwork. $0 for the loaner. $0 for the CD replacement. $0 for wash and inside cleaning. I was absolutely amazed that the dealer made good without any push-back, without any complaining. Straight out, took my word that the first time I tried to use it, it didn't work, and fixed the problem without charge. That's an honest dealer. My recommendation: go to Worldwide BMW if you want a BMW that is backed with honest service.

Great experience at this dealership. My husband and I used Manny as our service consultant and could not be happier. Manny was a pleasure to deal with... he was friendly, knowledgeable and made the entire process truly comfortable. We will definitely be back to work with him again for any future BMW purchases!

The entire staff are fantastic. Every step of the way I ve been delighted with Wide World BMW.

I bought my first BMW in 2007 at Wide World. All in all, I leased two more and bought one other since then. They are wonderful cars to drive and very dependable. All my cars were only serviced at Wide World and their maintenance is outstanding. Plus, their waiting area is a lovely place to relax while waiting for your car.

The people work today and these days should be getting pay double! If not you are not a wide world of cars in the world. You would just be an ordinary company. If you can't afford them to stay home like what you do for corporate employees, you should be able to afford to pay more!

No communication with customers when they screw up they just ignore the problem. I had my new car delivered on 5/6 and temp tags expired a week ago. Haven't been able to drive my car for a week. Wide world doesn't return calls from staff or managers! Avoid this place

Highly recommended.
Purchased a nice, used X3 from Keith Jones.
Starting from the first phone call, he was engaging, extremely quick to respond to all questions or concerns, and able to deliver exactly what he promised.
If anyone is looking for a reliable dealership who delivers what they promise with competitive pricing, you should go find Keith Jones.

What a place. The used car building looks like a basement. The car was said to be 100% fine. After driving 4 hours to see the car the car had massive dents on the side and massive scraps.

When your BMW has to go in for service, you re dreading the sub-par customer service that us owners have learned to tolerate.
If you can relate to what I m saying, I found the mother of all BMW Service Departments, a true representation of what the BMW brand stands for. I was going to keep it my own secret but, I had to share it with other owners.
The level of customer service was so top notch, I thought I was being punked initially. The Service Manager, Mike, even changed my tire for me personally. We re used to not even seeing the Service Manager at any service dept but Mike, was right there greeting customers with his big smile right along his service advisors. My service advisor was Rasheena Dyer. She will always be my advisor for life. She was great and personable and super knowledgeable. She is who BMW is. She should be the example of how all advisors should treat customers! Mike followed up with me via email after I was gone and advised me that anything I needed to reach out to him anytime.
You have my word, you will not be disappointed taking your car there. I m still blown away by the entire experience.
p.s Jimmy in the Parts Dept was phenominal!! Love him!!

Amazing experience at the Wide World BMW! Will definitely come back here. I will recommend the dealership to my friends without any hesitation.
Terrence Holmes, the sales specialist, was extremely professional, helpful, and honest. He worked with me all the way, maintaining the professionalism and integrity. He was extremely attentive and accomodating.
It was a great pleasure to work through the leasing process with such wonderful people at Wide World BMW.

My salesman Hassan Pires was patient, helpful, and extremely polite. I was able to purchase a car that I am happy with. No hassle at all! This is how car buying should be.

Thanks Haasan Pires and Will Gallagher!

Beyond amazing service. Such courtesy and accurate service and timing. Definitely top of the notch. They are able to get you right and going, excellent experience and customer service.

Had a blown run flat tire and went to wide world bmw since it was the closest. while they did not have the tire in stock they ordered a set immediately and put me in a nice 5 series loaner. got the car back with a new set of tires and was very happy with the service.

Justin S. was the best!!! He took really good care of us. He made it really easy to choose our car and he made the whole process seamless. Within 4 days, we were driving out of the dealership with the car we have always wanted and felt like we had been taken care of beyond anything we could have imagine. We will go back to Justin when we get our next car without any question. We highly recommend him to any car buyer!

My girlfriend and I went in specifically looking for a BMW X5 and when we told our service advisor James, he made sure we got to take a look at everything we wanted. He made sure we were taken care of. Made everything smooth and comfortable for us. I couldn t have asked for a better experience there. And when we went to pick up the car we were so excited to start driving it. Overall great experience and great service team!!

I had went to this dealership and found a car online that I would want to purchase. I go there to check it out and everything was great I met Manny he was the salesman that was taking care of me and told me to come back the next morning so I can purchase the car. He also mentioned that I could not make a deposit on the car so I could hold it, that is their policy. I go back the next morning, test drive the car and I am sitting down to purchase this car and all of sudden he comes back and says that it is partially sold and someone put a deposit on it. There was another salesman that went off and did whatever he wanted and took an deposit from someone, which is not allowed. The manager was away on vacation and this person did whatever he or she wanted. I spoke with the manager and there nothing he could do because someone put an deposit. It s in there contract not to do that and it is first come first serve. I am very disappointed and the lack of communication is ridiculous, the manger said this person put a deposit down last Saturday and not one person knew about it. Also the car is still sitting there so this person still has not even bothered to get it. Very disappointed, I don t live nearby and wasted my time going out there and for nothing.

It was an amazing experience
First time buyer and they were phenomenal
Jerry and Ricky

I appreciated for all your help and making my daughter feel so special

We traveled 270 miles each way to view the vehicle that was available for sale. Upon arrival the car was presented to us in pristine condition. The car was exactly as described via phone conversation and sales listing. We purchased the vehicle on the spot. Our sales representative, George Popa was respectful, courteous, and worked diligently to assist with the paperwork and processing. We drove the home that afternoon. Highly recommended, I would gladly drive 550 miles again to do business with George

Service Center is great with the exception of the receptionist Mariah who had a dissmisive attitude and a disgusting demeanor.

The service department here is top notch. Making an appointment is easy & the service professionals are personable, helpful & kept me updated on my vehicle's progress.

Poor service. They will seem very kind in the beginning. Soon after they will leave out important information on the car you want. They will tell you that you will have better bargaining opportunity if you show in person and then when you think you have the car you want, you find out that a back up camera is not included or the passenger side seat is manual etc... As a friend of mine said their tactic is "bait and switch". Time wasted on a very not so luxury shopping experience. I disliked my experience so much that I am now in talks with Audi.

Came in to change brake light on my 2010 328I. Left the car for an ENTIRE day, came back in the evening just to find out that the brake light was never changed and they had damaged of the backup lights and did not inform me. Luckily I had checked the lights before leaving the shop as well as my car informing me of the bad backup light. Not the first issue I have had with this location...

I went in there with the car I wanted in mind and Keith was amazing and had the car sitting and ready for me when I got there. The process was smooth and easy between Keith and Josh, the financial guy. Additionally, there were a few things with the car that I asked to have looked at more or fixed and Keith was quick to reassure me anything and everything could be taken care of. Great service and customer service. Thanks guys!!

Thank you for the best car buying experience WWBMW!
Please see Dustin he will go above and beyond!

Steve my service advisor makes the difference between just another service versus an exceptional experience

Went to WorldWide BMW last week to get some information on a X5 lease. Will Gallagher greated us with a big smile as we walked in. We sat down, told him what we wanted and he came back with an offer we loved! It was worth the extra drive from NJ! I would definitely come back here for my next car.

Dealer seems to sell your personal information!

I usually go to the BMW service center at Orange County BMW, I've been going there for years. I went to this service center ONCE and ever since I've been receiving unsolicited calls on my cell phone from companies trying to sell me an "extended warranty". They are not associated with BMW, and they have my name, phone number, make, model, and year of my car.