Wide World of Cars Reviews

Great experience, courteous staff, prompt service... Matt, you are good, keep up with this!

Always a pleasure to deal with, servicing my car at this dealership is always a breeze. Great costumer service, Matthew and all of the employees at Wide World BMW.

Leased a BMW 340 in May, Mark Stephenson was great to work with along with Joe who is the Manager. Very pleased with the experience.

i can always count on my BMW service team to accommodate our requests, appointment times and general needs. They are always professional and courteous.

Although I did not buy a used car from WWoC, the staff, especially George Popa were super accommodating, helpful and professional.

Maybe next time.

I had a fantastic experience purchasing a car here. My salesman was Ed Sullivan and he was friendly, knowledgeable, and extremely helpful. Financing was was handled by Ricky Wan, and the process was quick and thorough. Ricky Wan also got me a much lower APR and monthly payment than I anticipated. I highly recommend purchasing a car from here.

Perfect work on my 428i convertible, this is the body shop you want.

My first visit and it exceeded my expectations - I bought a beautiful certified pre-owned car at a great price in just a few hours. Excellent customer service and pressure-free. Michael Boden was professional, courteous, and friendly. He prepared for my scheduled visit with the exact vehicle I had seen online. He and Kevin Brosi provided a fair deal for me. Michael Gallagher explained the numbers clearly. They were very patient and answered all of my many questions. They even helped me return my leased vehicle at another dealership in NJ. Great service!

Bar none, the best car buying experience I've ever had.The whole team at New Country is wonderful!! They made my purchase practically stress-free! Stephen King (yes, really : ] ) was my salesman and he was terrific. Friendly, professional and knowledgeable; he's been doing this for a while, and it shows! Kevaughn truly is a Product Genius; his job title is very appropriate! He explained all my options to me in easy to understand terms, with a sense of humor [not just a robot running through the buttons as fast as possible] he made sure I felt comfortable with each item before proceeding, but he also let me know that if that changes he's always there to answer any questions that may come up. And Kelli in Financing was a sweetheart, and a true professional; she made even the least fun part a breeze : ) This was my first BMW purchase and I look forward to a long and happy relationship with New Country BMW!

Came in for my routine service. Steve at the service desk is always friendly and helpful, I ve encountered him a few times. Great service whenever I bring my car in. I purchased my car from this dealership last year and that was a pleasant experience as well.

This dealership is the reason the term "car salesman" gets a bad name. Unless they are making a quick $$$ they could care less about customer satisfaction. This dealership had no problem refusing to refund me the $2,300 I spent to extend the "maintenance warranty" although I asked for the refund 1 week after the purchase. The reason I had second thoughts about the warranty purchase is because on top of the other times the dealership had me leave the shop after bringing the car there for a specific issue and then having to be back at the dealership shortly thereafter with the same issue, the same noise I brought the car to the dealership with the day I signed up for the warranty, I noticed the same problem/noise immediately after leaving the dealership. The GM could care less about their reputation as long as the dealership continues to rip people off and make $$$ off everyone that walks in the door.

HORRIBLE dealership. Contacted Karl Rodriguez first thing in the morning when the dealership opened to let him know I was driving from SEVERAL states away to purchase a specific vehicle and had full payment for the vehicle with me. After I drove 4 hours to the dealership arriving close to my appointment time I was told the car was already sold 10 minutes before I arrived and told to look at other vehicles. The place was completely empty of any customers so I wonder if they ever even had this vehicle I came for in the first place. No one even called me to let me know the vehicle was sold so that I didn't continue en route to the dealership. The vehicle is even still listed as available on their website which is misleading. Don't waste your time with these people like I did.

Billy B. was the best and, most important, patient with us. We test drove various car and he didn t rush us through the process. Friendly and would recommend to all.

The service staff was impeccable. The loaner car was all arranged, however this is not the first time I have gotten my car back unwashed. Also, my lumbar side button was broken off - a problem not big enough to return for a fix, but significant enough to cause a headache.

great people that are willing to help you in anyway

George is an excellent sales person, he worked with our son to get him the best deal. Very honest and no surprises. Our son explained what his budget was and he worked within it and kept him on target. Totally satisfied with the service received from everyone at this dealership. We would recommend George's services highly.

I loved doing business with Wide World BMW! Manny is the man, I would recommend him to ANYONE. Great guy, down to earth, didn t feel pressured, and answered all my questions about the 330xi I was interested in. Ricky was great in the back, didn t make me feel pressured and helped me find the best deal possible to finance the car. I was so happy, I will be getting my car serviced there as well. 5 stars!

Wide World BMW is the place I trust to service my BMW vehicles.

We worked with Nicolas Barina who made our experience truly amazing. He was very knowledgeable about the car and the process.
He was highly responsive and took great initiative to get answers to questions we had throughout the process. He was genuinely committed to delivering what he said he would, and in fact, found us a car that is even better then we expected. He spared us a visit to the dealership during the COVID-19 pandemic by personally delivering our new car to our home, and drove our old car back to the dealer - and did it on his day off! He managed every detail perfectly. He was wonderful to work with and really outstanding in every way.

I would avoid this dealership like the plague. Brian Sorce- General Manager, Bill Caswell- Service Manager and Will Gallagher-Sales Manager are all a hot mess. Fortunately, the dealership does have some silver linings among those clouds. For me, the silver linings were Maria Villareal and James Fleur. Both of whom were true professionals from start to finish. If they were the ones running the dealership, this review would ve been a (5) star review instead of a (1) star review.

I had an amazing experience with Maurice. He was very attentive and followed up with me through out the whole process. He was very responsive and answered all my questions. I would highly recommend Maurice to assist with next car purchase. Thanks to him I am loving my car and the whole experience at Wide World BMW. For my next vehicle I will be back to him for sure!

I just wanted to give a great feedback to Matthew Tenk. He is very polite and helped with all my car needs. He communicated well with the details of my BMW service. The service was done quickly and I was called immediately to pick up my car. The place is clean and well organized. Thank you Matthew. We need more people like you in the service industry. I highly recommend this service center.

Entire team was proactive and thoughtful, transparent and patient. Had a wonderful customer experience all round! Alan, Jamie, Gary et al are all GREAT! Highly recommend.

Absolute scumbags.

Agreed on a price with me, as well as a price on a trade in.

After we arrived at the dealership they low balled the trade in (citing damage, there is none except scratches on the bumper) and wouldn't sell us the vehicle for the agreed upon price even after we decided to keep our other car and sell privately. As a side note, the dealership we agreed to buy from paid us double for our trade in compared to what BMW quoted. ($3500 vs. $7000k)

They tried to squeeze an extra $2k on the price of the vehicle we were buying, even after we agreed on a price.

This is where the "used car salesmen" moniker comes from.

Stay clear of these guys, lots of car dealerships around. No reason to deal with dishonest people.

For the record, the sales guy seemed genuinely confused by the whole situation. It was definitely driven by the "manager", who wouldn't even show his face after I asked to see him.

Excellence staff.. Well in form..Some of the best service I've received Between Brian, James and Ricky they made my experience so much easier.

Wasnt suprised to see every negative review being about service department.

Worst bmw service department ever dealt with. The purchase experience was great worked with Ben but I regret dealing with the service department. If you dont know any better they will abuse your professionalism and kindness. I recommend using a diffrent dealership for service.

Last week i went to purchase pre own BMW 328i, I was sent to sales person Mr.Hasan piers, this gentleman is very friendly, knowledgeable, has lot of patience, showed me a car,i test drove the car and purchased the vehicle same day,buy the car at wide world of BMW with Mr Hassan was very pleasant experience,I think Mr Hassan is great asset for the company.

I dealt with Benjamin Bautista and he was extremely accommodating and went out of his way to make sure I was satisfied before I left. Great communication the entire time we were working together to find me the right car. Thank you Benjamin!!

The buying experience at Wide World of Cars BMW was unbelievable. I have bought several cars from different BMW dealers in NJ/NYC and only here i received the best treatment and respect. Hope my experience with them are replicated with all their new customer.

Keith Jones was professional and efficient, but what I really appreciate him for not.badgering me. He understood my financial position and did not try to coerce me into a situation that I couldn't afford.

Extremely disappointed at the service. Although they agreed to annual free maintenance when you get a BMW there, they look to sell you other services at the complementary annual tuneup event. Their charges are twice the amount of Mavis or other servicers. If you don t get anything from them, they don t provide a car wash, not to mention their bad and obnoxious attitudes. Don t go there!

The word BMW experience I had. Made me come back,3 time's telling me we can do a transaction, and t wasted my time crossing the bridge 3 time's.

Great Dealership fast and efficient! Worked with me in every to get the deal and price I needed to drive off in my new car!

Had a very pleasant and professional service and would highly recommend this dealership!

James Fleur was my advisor at Worldwide BMW. I would recommend anyone searching for a vehicle that fit your needs to go to him. He looks out for your best interest personally and financially. He ensures you get what you can financially afford. He s truly a genuine sweet person. Thank you James!

ATTN: BILL COSWELL- I received excellent service from Nikole Harmony from the time I arrived to the time she escorted me to my vehicle and removed the plastic seat & steering wheel covers. I was in & out in a hour and a half. This was the type of service experience you would expect from a luxury automobile dealership. I wish you good luck in your recent ownership of the dealership.

Very good pricing on used car and my trade in. All staff were easy to deal with and very helpful in ensuring a smooth transaction, including registration and plates transfer. Recommend highly.

HORRIBLE service! I tried to buy a new BMW here and the people are totally incompetent and very rude. The uneducated salesman never returned our calls and could not answer any of our questions. Even after taking our deal to the sales manager the experience was even worse, it must be how they train these people! I was treated like I was buying a 15k Hyundai not a 75k BMW. BUYER BEWARE! There are too many BMW dealerships in the area (jersey has around 10) so there are no reasons to even think about setting foot in this dreaded place. I don t know if BMW has the power, but they should shut these clowns down, makes the brand look bad.

Had a PPI conducted here and they missed a number of issues and failed to declare the severity of some other big problems with the car. I do not recommend using this dealership. Additionally they have been unresponsive, unhelpful, and uncommunacitve. Avoid at all costs.

Very happy with the service at wide world. Professional, friendly and thoughtful staff.

This dealership is horrible I will not recommended for no one .

I enjoy their valet service. Unfortunately due to Covid, they suspended that service for now. Nevertheless, I was still able to drop off the car for service at my scheduled time without any wait and socially distanced. The entire experience was pleasurable. I've been coming here since 2010 and will continue to do so.

Is been a couple of months since I got my new bmw I was ready to bring my car for service and I didn t think twice to bring my car to world wide even do is a ride for me,I live in New Milford.I want you to know the excellent service and how pleasant the employees are. Thank you !

What a great experience!!! It was a pleasure to deal with this staff. My husband and I dealt with Carl directly and he was professional, helpful, friendly and well informed. No surprises! Very fair pricing! I LOVE MY BABY BLUE!

We had a pleasant and easy experience with this dealer, James was a pleasure to work with, and the whole thing was frictionless and low pressure.

Keith Jones made my experience a very pleasant one. I did not feel pressured or rushed in my making any of my decisions. He was knowledgeable and attentive. He was very effective in communication and followed up on questions previously asked. I would recommend World Wide BMW because of the service he provided.

Excellent experience from start to finish. No bs, no drama, no hidden fees/dealer fees/prep fees. Pay your taxes and get out the door! I love the fact that the process was transparent. Jason Sipes was excellent to deal with and even took the time to show me some cool features of the car. He even followed up 2 days later to check on me and answered some more questions I had. Absolutely recommend this dealership and Jason.

outstanding seamless professional experience. the car was as described, ready when promised, the conversations with the sales staff low key and professional, all in all exactly what I was looking for. My second car with them.

Although over an hour from where I live, I will stick with them! Friendly, easy to work with, good at returning messages, and overall pleasant people! I gave a 4 star instead of 5 only because of the wait time to meet with finance to sign the deal. Otherwise, it couldn t be more perfect. I will be a return customer.

Always a pleasure dealing with the Service Dept in Spring Valley - thank you Matt!

Throughout the whole process from the initial email to the pickup day every person we met were all polite and welcoming. There was no BS, they walk you through everything and show you all of the numbers along the way. The process was quick easy and painless. Definitely recommend checking them out!

I've never met a more honest, hard working, down to earth salesman before in my life! I would recommend George Popa to any and every one looking to finance or lease a BMW. He goes above and beyond to help make sure you get your money's worth for your purchase. He was 100% honest the entire time and not once did he give off the vibe that he was just trying to make the sale. He is the perfect example of excellent customer service. After test driving two vehicles with him I was ready to make my purchase. He kindly asked how much I was working with, we did some number crunching and he recommended CPO program (which I would recommend to anyone purchasing a certified pre-owned BMW) which gives a great warranty coverage on your vehicle based off of the mileage on the vehicle. I can't remember his managers name but he was a great help too. One of the men in the finance department was a jerk and spoke very condescending to me and made me feel like he was telling me what to do more than advising me and insuring that I understood what he was recommending. I did not appreciate that and almost did not leave with the car due to that, but then George and his manager stepped in and referred us to a man named William Gallaher in the finance dept. and he was honest and straight up. He thoroughly explained everything I was signing my life away to and made sure I understood as well as recommended the additional coverage he believed that anyone driving a BMW should have and I ended up purchasing that coverage as well and it was not costly at all. If I can write a review for him as well I will and the next time I visit the dealer I will get the managers name and write a review for him as well. These three guys make a great team and make sure the customer satisfaction is main priority. I appreciate their services and I hope to continue doing business with each of them in the future. THANKS GEORGE! I wish you nothing but the best and I know you will make it far in this field guaranteed. #AwesomeExperience

Love the great great detail to customer service and over all satisfaction!! From the first handshake to driving home in my new car. Amazing!! Is all I can say.
Thank you Karl and Ricky.

Perfect experience. Steven K. was very helpful as always!

We worked at the Wide World BMW dealership with Matt. We had a great communication with him. He is very knowledgeable and helpful. He understood perfectly our needs and limitations. He worked out a great deal for us. Definitely we will visit with him again when time comes. We do strongly recommend this dealership and sales team.

The service team is always friendly and extremely professional; I highly recommend this location for servicing your BMW.

It was a pleasure dealing with Jerry Lim. This was my first car at BMW and I was a little nervous but with Jerry's professionalism and great service, I had such a great experience. He was very patient with me as I was very indecisive on the car I wanted. He was very upfront about the deal, pricing and how the whole process would work. He stayed with me past work hours just so I can drive off with my car. I was not the only one looking at the car and Jerry went above and beyond just to make sure I was fully satisfied. I would definitely recommend this dealer to everyone and will definitely recommend anyone who is looking for a new or pre-owned BMW to see Jerry Lim. Once again I can't be anymore thankful and I must say I am in love with my BMW 535I!

This is definitely a great dealership. The salesmen Louis Guerra took his time and went above and beyond to help me chose the right car for me. No gimmicks or bs, just an overall awesome and easy experience.

I had a top shelf experience with this dealership. George Popa is aces with me!

Stay away from this place, especially Bill Kabatsky. We recently purchased a car from him and once we arrived home we realized the engine needed a quart of oil, oil change and brake fluid service. But of course no one at Wide world BMW took care of the problem only offered as reasons why the mistake occurred. Instead of creating a solution they made excuses. Stay away!!

This is the best bmw dealership! Mike , the service manager, and his entire staff are amazing! I have never had such an amazing experience buying a car! From price to staff this place can't be beat! Finally a dealership who gets it right everytime! I recommend this dealer to everyone! I will definitely buy here again!

Worst customer service ever. DO NOT EXPECT A CALL BACK FROM ANYBODY

Worst BMW experience I have had. I would not buy from them again.

Shoutout to my guy Keith. Head to BMW and ask for Keith Jones. 23 years old w money so people were trying to take advantage elsewhere. Keith held it down. Had the car off the lot in 2 days. Would ve been same day but the had to buy they needed the papers to get sent in. 10/10

Go to see Karl, best salesman. Knowledgeable about all of the vehicles, will get you the best deal possible.

Steve K in SERVICE is 10/10. Superior customer service- kind, genuine, and knowledgeable. The sales team/management team should learn a thing or two from him.

Everyone there is amazing! Picked up my new car everything went smoothly and fast. Brian and Will made it so easy. Ben, my sales person, was great and so was Deandre.

I had an absolutely amazing experience with this dealership! The price of the car online was exactly what it was when I got to the dealership; there were no added/hidden fees. My sales man was Manny, who was extremely helpful and professional. He worked with me to get exactly what I wanted, and went out of his way to keep the car available for me. He kept me updated through every step which was reassuring. The financial team worked with me to get just what I needed. I was in and out faster than expected. I would definitely recommend World Wide BMW to anyone, and will be coming back for future cars!

Jerry is the best! I was lucky enough to work with Jerry on my recent BMW lease. I had another BMW that I needed to trade and Jerry gave me top dollar for it. Jerry made the entire process very smooth and easy. It wasn t the typically car buying experience that everyone dreads. He gave me a great price, great service and no BS. I was in and out same day. I definitely recommend World Wide BMW but especially recommend seeing Jerry.

For me wide world BMW is the finest car dealership that i have had business with and since then they have only been the one dealership that i will do my business with.

This was, by far, the best car buying experience I have ever had. James Fleur was my sales advisor and I would continue going back to him and recommend my friends as well. He is clearly high skilled in customer service and is invested in giving customers a superb experience. Thank you James for your incredible support!

I visited Wide World BMW on 8/4. I was assisted by Hassan Pires, who went above and beyond to make the transaction work. We lost power during the transaction due to the tropical storm which delayed the process. Hassan was there every step of the way from getting me to my bank which was 30 mins away. He not only made sure I was able to check into a hotel for the night due to the power outage he dropped me off and picked me up the next to pick up my car. His level of service and professionalism is A+++++++++ I highly recommend Hassan Pires and will be coming back to Spring Valley NY from Massachusetts just to work with him again!

On April 17th, we made a down payment on a car and was told to pick it up the car on friday april 19th. We called before going to pick it up and was infromed that our sales rep had been fired, and that they would call back to tell us when we can pick up the car. We never reciveved a call, then called again to be told once again that the finance dept would call back. Ultinamelty we never recieved a phone call back from anyone. Our finance had been long approved but yet we still had no car. On monday we went to the dealer to speak to a mangager who then informed us that the car was sold to someone else. Both the sales rep and the finance person were fired. Now after all of this, they then cashed my 500$ deposit but we still do not have a car.

Everything was taken care of no complaints at all gladly recommend to all my associates.

I was given a price in advance of going to the dealership and there were no surprises when I went in to get the car. Everyone was courteous and professional. I had a great experience and very happy with my new car so far!

Great place they did everything to get me the vehicle I wanted. They also work along USAA/Military to give you the best price possible.

Dealership is under massive renovation, so makeshift service area is a mess. Took my car in for a nys inspection. Was told it would take 20 to 30 minutes. An hour later my car was ready and the reason for the delay was they were snooping around looking for things wrong with my car so they could write me a service estimate. I was told my cv axle boots were torn and would cost 1500 dollars to fix. A week earlier another service center replaced my brakes and rotors and checked the cv axle boots, and I told they were perfectly fine and in good condition. I suspect they intentionally created the problem which previously did not exist. So beware of this dealer! I also asked them to give me an estimate for a cabin air filter replacement, which came up as 750 dollars to replace. The service advisor said it looks like the wrong price, but she never bothered to give me a correct price. Shady experience with this dealer and I'm never going back here.

I Returned my m3 and wanted to get an x5 for my wife I went into the showroom told them exactly what I wanted its been over 4 weeks still haven't received call back after I texted and called multiple times. Crazy part my family has got multiple x5 and M series BMW from wide world. Awful customer service. SMH

Service sucks never answer back emails I will never shop here again

I came to Wide World after being treated poorly at Orange County BMW. Jerry was eager to help me out and answer all my questions. He replied very fast to my emails and took the initiative to send me more information on the car I was interested in. When I came into the dealership, Jerry had already pulled around one of X1s he told me about. He made the experience of buying a BMW great.

Great sales team and a large inventory selection. They have all the models, colors and options. Ricky Wan ( Finance) is patient and very informative when doing the finance side of a deal. I enjoyed working with Jerry Lim he does not pressure you at all. Overall the sales aspect is a joy. The service area has improved . Honestly 5/5 stars is not enough they deserve 10/10 for the amount of work they put in bringing new customers and keeping loyalty.

Great job. Communicated really well and efficiently

It was an amazing experience working with BMW of Spring Valley, NY. Everyone there is so friendly and professional. Ricky took the time to explain my options and benefits! I ended up with an X3 and I love it. Also, trading my previous car in was less complicated than I anticipated. I will definitely do business here again. Thank You!!

My service advisor Steven Karasek was very knowledgeable and customer focused. Steven kept me informed during the time my X3 was being serviced. He also followed up to make sure I was satisfied with the service.

Too bad, Worst experience i got, their team requested 250 $ card authentication for further negotiation/ ordering BMW but later on i purchased car from different place, still not received money back, even though took almost 8-9 followup.

I could rate negative :-) , never never try with this Wide World and with the sales person - Charles ...

Excellent customer service. The service manager,Bill Caswell is great.

I purchased a used 528i xDrive from them about a month and a half ago. The salesperson I dealt with was Jason. After taking weeks to deliver the car, it came in awful condition. He ensured me multiple times that the brakes had just been replaced. Before even having the car for 24 hours I had to spend $350 on new brakes and rotors. The car also came with multiple big dents and scratches that Jason had ensured me would be taken care of before delivery. The were certainly not. To make up for all of his shortcomings, Jason has promised me that his manager and he would be giving me a set of all weather rubber mats. Of course that never happened. The car is missing a rear tow eye cover that was also promised to be sent right over and never was. Jason has now ignored me for over a month. This is the most unprofessional, unacceptable car buying experience I could ever imagine. After all of this, the only possible explanation I could think of for how this place would ever receive higher than a 1 star rating is that they must be faked. Doesn t seem to be that far of stretch given how poorly I ve been treated and how all accounts posting reviews have only ever given 1 review.
If you are looking to buy a car AVOID WIDE WORLD BMW AT ALL COSTS!