Nissan City of Port Chester Reviews

Very little wait time and service was prompt. As usual, a very welcoming place. It s always a pleasure to see Don and John. They treat you like family. Thank you

I'm not the kind of person to ever complain or write reviews. I also come from an auto repair background. My Father has worked in the auto repair business for 40 years.

My experience at this dealership was nothing but horrible. I recently went to purchase a new pickup truck and thought that this would be an easy process. I have excellent credit and live close to the dealership. This was also my first truck purchase. So, I'm new at the whole process. I decided to use a Credit Union to finance the loan for the this truck. I did this because I have friends that work at the Credit Union and I wanted to give them the business. They also gave me a great rate. This turned out to one step in a ton of problems. Getting the paperwork done turned into a non-stop back and forth mess. It was non-stop with phone calls and emails. My Wife bought a brand new car at Curry Chevy a few years back and had no problems getting the loan secured. It was with the same Credit Union and the same people. Once all the paperwork had been done here comes the next set of problems. The truck that I wanted to buy came from another dealership which is fine. My Wife's new car also arrived from another dealership. So, here comes the best part of my experience. I went to pickup the truck and finish the purchase. I also had a check to pay for it. Upon arrival I noticed that the truck's front bumper was a different color then the rest of the truck. This truck's bumper obviously had been damaged at some point. The bumper's color was two shades different. Upon closer inspection you could tell that this bumper had been repainted. It had rubbing compound on it, some overspray and was a few inches off from front head lights. This is considered acceptable at this dealership. The dealership could care less and just wanted to argue with you. They just insisted that this truck was "new" and nothing else was wrong. I was told by the manager that "this is what happens when you get a truck sent from another dealership its beyond our control". Is it too much to ask that you inspect what you sell? Another great line was "who cares you got a new bumper didn't you?". Yea, I got a new bumper alright and who ever painted it didn't care to see that they painted it wrong. If this was pre-owned truck that would be one thing. To sell me a "brand new" truck that had been damaged is a lousy way to do business. Had they taken something off the price, tried to work something out or even cared maybe we could have worked something out. It was like talking to a wall. If my Father's body shop painted a car like this then the customer would have came back and wanted it re-painted. I can't say enough of how much aggravation and a waste of time this place is. I guess they don't care if a $32,000 sale goes out the door. I'm taking my money and business some where else. It doesn't take much to have at least decent customer service. The Credit Union is also happy to not have to bother with this place.

The Covid-19 safety concerns in place at the dealership inside and on the lot. Dave Oaks made it possible for me to feel safe about returning and refinancing a new vehicle.

Excellent customer service.

The receptionist went out of her way to explain the details conditions of my Pathfinder and the needed services and having them in priorities. The only issue is the cost of the repair.

I appreciate a follow up from Nissan City Manager and help with a discount to be able to do the necessary repairs.

Allways easy to work with. Fair and honest! No hassle, but still a dealer without the car dealer hassles!

July 2020 update:
Still 100% above expectations. This dealer has always been GREAT to us.

I was tempted to say 'met my expectations', because I have come to the realization that they are always excellent! I have never in the 40+ years of dealing with service departments that has ever come close to their level of professionalism, friendliness, honesty and integrity. Top notch in every way.

Nissan City is servicing my car(s) for the past 10 + years and the team around Don Noll is the friendliest, most customer oriented team I have ever encountered. Though I no longer work in Port Chester I still return for my service at Nissan City. Thank you so much for being consistently the best!!

Jon, Don and the lady behind the desk are very good with customer service. I came in for a routine oil change and they had me in and out in 30 minutes.

Don and the service managers went above and beyond to help me!!! My car was experiencing several errors that they couldn t figure out and provided me with a rental until the mechanics could determine the root cause. They cared about my safety and well being in the road. Thanks so much guys!

I have bought about 7 cars from Debbie. My children and in laws have also experienced the services of Debbie making it happen to own a Nissan.

Her personality and professional ability is outstanding as Nissan sales person. She is the true reason why we stay with Nissan

Everyone at Nissan City was awesome and friendly. This was my second car purchase at Nissan City. I felt very comfortable with Debbie. The entire transaction of deciding which car and whether to finance or lease was a breeze with her. I will most definitely be returning and singing her praises! The delivery of the car was very informative and I love my new 2019 Nissan Rogue Sport SV!!!

Don't think about going to any other Car Dealerships in the area. Nissian City of Port Chester did an Outstanding Job in regards to Service from Don and Sales from Richard Levine. God bless you both for your Service !!!!

As always Luis Velez is a pleasure to deal with. Have been coming back to this dealership for years due to the customer service we receive. Luis puts you right at ease the moment you walk through the door!

Everyone was so respectful and polite. I was seen in less than an hour.

My car required an oil change concurrent with two recalls.
I was advised the process would take approximately 1.5 to 2 hours allowing for anything else that might need attention.
Care was ready in 1.5 hrs and all services complete.
I am greeted by name and treatment is professional and friendly.
This is my third Nissan with Nissan City of Port Chester and from sales to service the care is impeccable.
Have no plans of every changing.

Staff at Nissan city service department are the best I ve ever had the pleasure of dealing with

I went in for a routine oil change. Don, John and the crew were great as usual, professional and accommodating especially during these times. They practiced all the safety precautions necessary to ensure a safe and clean environment.

You want GREAT SERVICE and PRICING ask for DEBBIE P. ! SHE WAS THE BEST!
After going to 5 different car dealerships and dealing with the ridiculous, dishonest sales pitches - Thank God I finally found DEBBIE. She was so knowledgeable and honest. I felt like I was having a conversation with a good friend. Don't waste your time with anybody else, Want the best? Ask for DEBBIE P.

My overall experience with Nissan Port Chester has been amazing with the help of Debbie she knows what she s talking about and the process has been stress free, I left the dealership very happy. Thank you again!

Service Advisors are always professional & courteous. On this visit Thalita took care of the issue very quickly; keeping me updated on the status of the repair. I also dealt with John & Don, also great at what they do.

I had disabled vehicle towed from the Bronx to Port Chester (~16mi away) because I can t get this level of service anywhere else. I would highly recommend Nissan City of Port Chester. Guys, keep up the great work!

I was greeted promptly upon my arrival with a big smile and a good morning. my whole experience was wonderful made my drop off and pick up painless.

The service here is amazing. A got a great deal from the salesman Jc.

Excellent deals and services. Thank you Jc for everything.

I had a wonderful experience leasing my car with Selma Rubin. She was warm, welcoming, friendly, and knowledgable. I highly recommend her service. You will certainly have a great experience buying/leasing your new car. If you go to Nissan City, ask for Selma, she is the best sales person. Best!

Excellent staff. Always professional, knowledgeable & courteous. Thank you!

The best deals in town! Thank you Jc for all your help.

They constantly do an outstanding job. John Smith is exceptional!

Bought my first car with Selma, overall great experience!!

This dealership provided phenomenal service and are extremely friendly and accommodating.

Great as always. They always greet me with kindness and present me all of my options. There is a reason I keep going back to this dealership.

Had tires changed, the waiting are was clean and chairs were spaced accordingly (6ft). As always great customer service.

Donnie was fantastic. Everything was done perfectly and was ready in a timely manner. I would recommend Nissan for service.

They find out my car needed a new timing belt and that really help, they really take care of my car.

I leased my Sentra from Nissan City. The lease is up soon. Its my intention to lease another car from Nissan City because of the fairness of the original lease and the great customer service I experience when I bring the car in for oil changes, and other required maintenance.

Had a great experience here! if you are looking for a sincere and entertaining car salesman, ask for JC! He was a peoples person and made my car buying experience quite memorable! Thanks, JC!

When I couldn't find someone to trust I met Jc at Nissan City, it was great, thanks for everything!

Nissan City Of Port Chester went above and beyond on my service. They have a wonderful staff and are very helpful. I've had 2 Nissan's within my 4 years and I have serviced them in Port Chester. I couldn't be any happier, you guys are awesome and keep doing what your'e doing :) ! Thanks so much.

The Nissan City of Port Chester service is the best. The customer service is excellent, Don was extremely helpful, polite and funny, I was really happy that I did not have to leave my vehicle overnight due to my engine light being on and battery going in and out all due to a spark plug. Since I purchase my car back in 2016 I visited many Nissan dealerships and the customer service wasn't that great.
At Nissan City, I did not feel uncertain about anything, everything about this site is fantastic and Nissan City knows the value of customers and business. I hope you guys build more locations throughout NY or within the states because there are no other businesses like you with the great employees you hire and the mechanics in the back who are fixing our cars. Thank you for your service and I will return soon before I relocated out of New York.

Always kind and very knowledgeable. After coming here for the first time I wouldn't think of going anywhere else for my car service needs.

Thank you!

Customer service and shop service is excellent. Thank you!

Nissan City has fully lived up to its advertising claims and the claims are far from modest. I ve gotten two new cars from them over the years. I ve either dealt directly with or met a number of their staff. They are honest, professional, and down to earth. There is no pressure to buy and purchasing is a straight forward and a pleasant experience. They don t play games with numbers or your head. Their only trickery is to create a return customer out of you. The service department, particularly Service Adviser John, could not be more personable, knowledgeable, or conscientious. He treats you like you drive a Rolls, and the mechanics are the best. Steven Vazquez, now in charge of used vehicles, sold me my first new car and earned my respect for his honesty and integrity. Jonathan Morales assisted me in my most recent purchase of a new car and did a fantastic job. Kudos to management. Quality does not come easily.

I am always impressed with the level of service I receive at Nissan City. Everyone in the place is friendly and knowledgeable. I never feel like I am being taken advantage of, which is how I have always felt at other service centers. Next time I am in the market for a new car I will absolutely consider buying a Nissan with you, with the biggest reason being the service department at Nissan City.

I feel it is the best service and the Best people. Thank you !

John from service department is the best, he always takes care of his customers

service was excelent
kept me posted along the way
was way quicker than i expected
was honest in telling me what i needed and didnt try to oversell me..

They have an amazing service here, especially Jc who was our salesman.

Dealing with Steven was a joy. No pressure and got a great deal.

I ALWAYS HAVE THE BEST EXPERIENCE AT THIS LOCATION

Got a great car at a fair price! Luis and the rest of the team were extremely helpful.

An update in my issues with the vehicle ,I had a call from John to address the issues and he personally went to pick up my visor and also help me out with couple more things for my vehicle. Thanks for the help.

I was referred to a particular sales person, but was greeted very well and offered help by almost everybody in the store while I waited for this person to be free to talk to me. This is what a customer looks for in a place like this.

Great experience from every staff member in Nissan City. I high recommend this dealership. I am about to buy my 6th car from them. They are hands down the best in the business. Thank you, Debbie, Brian, Ozzie, and Steven. As far as service, Donnie is the best!!

Oil change and check, they are always kind and helpful! Excellent customer service and very down to earth.

I returned to this dealership and more precisely to my salesperson because I had just returned another car to another dealer. It wasn t a happy three years of spotty service, damage that they wouldn t fess up to, and a negotiating experience that is described in third world countries. No thanks!!
Working with Debbie was a pleasure. Had the Rogue Sport been available when I handed back my Altima I would have been all in.
I remember your service department to be A+. Another reason to return. Can t appreciate the best unless you ve been treated badly by the worst. Other dealerships can learn something from this one. Thanks!!

Debbie was simply fantastic!! Honest and professional. She gave me options to extreme detail and made me feel safe about my decision. I was a nervous wreck and she reassured me. When I got the car she went through every part of it and even gave me tips to make my drives more efficient. Definitely getting my next car with her.

I am brand new to the car shopping arena and Jeancarlo just went above and beyond to really make me feel like I knew what I was doing! I loveeeedddddd his customer service skills and the way he communicated with me and answered all my questions. Will definitely return here and buy my car at this place with his help!

Jc was the best helping me and my husband buying a car. Very recommended!

John & Don are they best! They are very accomodating!

18 years my wife and I have been customer of Nissan City . Service deparment the best.

Don offers an excellent service overall and runs a tight ship. I really value his timely communication and honestly in the advice he provides when discussing the best course of action. The mechanic who worked on my car took the time to explain all the moving pieces and work necessary. The Nissan service department is a bit more expensive than alternatives but so far the quality of the parts, work and customer service make it worth it.

JC MORALES IS A EXCELLENT SALES CONSULTANT!!! THE ENTIRE STAFF AT NISSAN CITY OF PORT CHESTER ARE AWESOME! !! ALWAYS A PLEASURE EXPERIENCE BUYING OR LEASING FROM NISSAN OF PORT CHESTER!!!

Don was very professional courteous and helpful. I will definitely recommend Nissan of Port Chester.

I needed to buy a car fast and had a tight budget. I found that Jc was the most helpful salesperson ever. Thanks

Misael is so nice and willing to help you out in any way he possibly can. In less than a week, I ended up with the SUV I had been searching for and I'm in love with it! He made my first time buyer experience super comfortable and easy. I was at work the majority of the time we were speaking about the car, but he made sure that he kept in contact with me throughout the entire process. He walked me through the steps and made sure I understood everything fully. Not once did I feel pressured or have an uneasy feeling about my experience with Misael at Nissan City. He was caring enough to check in and see how I was enjoying the car days later, which was really nice. I would definitely recommend him to anybody looking to have an awesome car buying experience!

The staff is knowledgeable and unfailingly courteous. They always do their best to accommodate my needs. I am always pleased with this service department and highly recommend it.

Debbie is the best!!! I have been a Nissan City customer since 2007 and I always get my cars from Debbie.

It was a great experience, the place was clean and the new rules due to the pandemic have not been ignored and they have made the appropriate arrangements to keep the customers safe and satisfied.

John brown exemplifies what it means to have excellent customer service!

I was really nervous coming in to buy a car - I'd had a not great experience at a dealer many years ago. However, my husband and were IMMEDIATELY greeted, sat, and taken care of by Debbie. Through every step of the process, Debbie was wonderful, and really assuaged my anxiety about the purchase. She was fun, engaging, very knowledgeable, and took the time to answer every question we had!

As always my experience with the service at Nissan Port Chester is and has been excellent for 10 plus years. Thank you!

My salesman was very knowledgeable and helped us get exactly what we wanted at a great price

I have purchased well over 25 cars in my Lifetime and Debbie was by far one of the most professional and dedicated sales person I have ever had the pleasure of working with.

I almost purchased a vehicle at another dealership until they saddled me with hidden fees totaling several grand. I found an almost identical car at Nissan city, and drove down from CT. Despite it being close to closing, They welcomed me, took me for a test drive, and when I asked what all their hidden fees were, there were none. All they had were taxes/plates and a $75 doc fee. I needed to pick the car up on a Sunday, so I signed papers Saturday, got a ride back Sunday, and my salesman was outside waiting for me (on his day off no less) to hand me the keys and get me on the road. An honest, easy transaction. For the price of what I would have paid at the other dealer with all of their fees, I got the identical car with 1000 less miles, with a full warranty.

Highly recommend!! This is my fourth Nissan lease and I ll never go to another dealership again. Edgar and Andrew were amazing and easy to work with. They gave me awesome prices from the beginning and there was no back and forth or negotiating. Everyone at this dealership was so kind and helpful throughout the entire process!

Courteous, professional, welcoming - the customer service desk is first rate. Thalita is especially good to work with