Wickes Reviews

Had the misfortune of dealing with Nadir and his team in 2019. Nadir began by stating that our recently done bathroom was overpriced during the design consultation. He then promised the earth saying we would be provided "the best" builders. unfortunately he lied and we actually got builders who were meant to be checked on each day as it was their first kitchen. Obviously it was a complete disaster and the installation was done to a very poor standard with lots of damage around the house as well as damage and holes in the finished units. We were promised two weeks installation but in the end it took over seven months to complete. Simon the regional manager took over however he is uncontactable (even customer services can't get hold of him) and again failed on multiple promises to fix the work and offered a derisory gesture of goodwill of about 2% the total cost. The builders were fired but we were the ones who suffered. You can only assume they are due to employ new rookie builders for jobs coming up... The work was finally finished in February 2020 with customer services unable to get hold of anyone who can make a decision and they have stated explicitly it can be normal for it to take up to seven months to have work rectified. Unfortunately their current procedures are not up to a standard you would expect and you would be better off looking elsewhere. I have also just had to replace one of the isolation switches they placed due to it being faulty and repair the pipe to the washing machine.

Excellent kitchen and bathroom showroom with helpful, friendly and professional staff.

Terrible, don t bother waste your time!!
Was given false advice and wasn t treated as a serious customer. Directly contradicted information I ve already been given by other bathroom installers. No innovative ideas / small space solutions provided by designer . I even had to bring up ideas from some of my own research such as toilet with integrated basins etc. Presumptions made about my budget and then treated accordingly...
Also I found it highly inappropriate to measure my body width with your tape measure on the shop floor without asking for my permission! Quite offensive.
Will stick to using Redbox a professional small company that will be more expensive but totally feel confident in their skills.

Appalling service from the Battersea branch. Twice the designer was due to come to my place of work to measure up our kitchen space. The first time I was told the designer had been and couldn't get hold of me as nobody knew my name at reception. Our business does not have a reception.
The 2nd time I was told he was on his way but he didn't turn up. I received no phone call to offer an apology.
If this is your idea of customer service, I'm glad I know now before wasting time progressing any further.

Wicks is a small bathroom/kitchen showroom.shop, always has a good sale.on,

Shocking and appalling!!! Had an introductory call with rep called himself Harry. He was very rude and unprofessional, did not want to listen what we wanted. Harry claimed he could not reveal prices for showroom kitchens but demanded to tell him our budget. Apparently they do not want to spend 3-4 hours and then we end up not buying anything from Wickes. He is not aware that customers usually shop around and choose from multiple options. Now talking to another supplier with transparent pricing and good customer service, already got samples and quote from them.

nothing much there. I asked if they had any toilets (to buy not to use :) and they just said oh you'll have to go to wimbledon. No attempt to give me the address or directions. Total waste of time.

Needs to be made clear this is a showroom NOT a store

I would advise against working with this branch/company. I have been looking for a refurbishment of my kitchen and was aksed to compile an email with a run down of measurements, images and required work for them to quote. I did not receive an answer to my emails or calls. On my third call I was advised that refurbishment projects aren't what they do, and that's why my emails were ignored. Shocking customer service.

Only for bathrooms fixtures unusual not good value for money considering it's wicks

Brilliant pre-sale, worse customer service I have ever witnessed post-sale. 7 weeks post theoretical kitchen finish and it remain unfinished.

I phoned the branch this morning to see if I could get a kitchen consultation appointment for today and was basically grunted at that no appointments were available. I thought I'd go down anyway and browse the showroom. I arrived at about 12:10 and the showroom was empty except for a chap on his phone talking to his mate. Given that he was the only person in the shop I can only assume that he was a member of staff. I was in the shop for about 10 minutes and this guy was on his phone the whole time. He didn't acknowledge I was there. Another customer came and was treated as I was, that is, completely ignored. After about 10 minutes of being ignored I left. Wickes are clearly doing so well that they don't need my money. Well, they're definitely not going to get it.

Not a huge range to physically look at in the branch.... 1 bathroom and about 6 kitchens, despite this the service is good and the stuff they do have is very nice.

Shocking!!!! Just rang to tell Wickes I have just exchanged contracts and would like to buy a kitchen and a bathroom. Sales consultant did his best to talk me out of coming then made the assumption I couldn t afford the service. I have never had service as bad as that please listen back to call at 10.22. Appalling! Taking my business elsewhere as am ready to buy today.

Wickes delivered a damaged panel. Delivery driver implied that it would take too long to organise a replacement, so we were better off accepting it. Despite multiple phone calls and messages left for Nadir, he did not ring back. Other staff said they were not capable of dealing with this.
They claim that their terms and conditions do not allow returns - not discussed at the time of purchase.
Very rude manager then said it's my problem as I didn't raise the issue earlier.
Do not use this company. Very poor products and customer services.

When we visited the store ahead of our design consultation to get an idea of what we liked and didn t like, we were disappointed to see there was only one shower set up in the whole show room (compared to about 20 kitchen set ups). It felt like false advertising on their part to call themselves Kitchen AND BATHROOM . Also, two people were working in the store and NEITHER spoke to us.

The design consultation happened and we were due to go in today to see the render but were informed that the designer was running so far behind that they had to cancel our appointment and couldn t see us for THREE WEEKS!! The customer service was very poor and no attempt was made to get me into store sooner. They could have said to come in first thing tomorrow or the following Saturday. But no, it was just a very computer says no response.

Very poor reflection on Wickes and puts us off spending thousands of pounds with them.

Very happy with the outcome and the guidance throughout the process. Nadir was very helpful. Only a few issues regarding delivery, which were resolved quickly.