Matt Rolls

Review of Wickes

When we visited the store ahead of our design cons...

When we visited the store ahead of our design consultation to get an idea of what we liked and didn t like, we were disappointed to see there was only one shower set up in the whole show room (compared to about 20 kitchen set ups). It felt like false advertising on their part to call themselves Kitchen AND BATHROOM . Also, two people were working in the store and NEITHER spoke to us.

The design consultation happened and we were due to go in today to see the render but were informed that the designer was running so far behind that they had to cancel our appointment and couldn t see us for THREE WEEKS!! The customer service was very poor and no attempt was made to get me into store sooner. They could have said to come in first thing tomorrow or the following Saturday. But no, it was just a very computer says no response.

Very poor reflection on Wickes and puts us off spending thousands of pounds with them.