Wickes delivered a damaged panel. Delivery driver ...

Wickes delivered a damaged panel. Delivery driver implied that it would take too long to organise a replacement, so we were better off accepting it. Despite multiple phone calls and messages left for Nadir, he did not ring back. Other staff said they were not capable of dealing with this.
They claim that their terms and conditions do not allow returns - not discussed at the time of purchase.
Very rude manager then said it's my problem as I didn't raise the issue earlier.
Do not use this company. Very poor products and customer services.