Appalling service from the Battersea branch. Twice...

Appalling service from the Battersea branch. Twice the designer was due to come to my place of work to measure up our kitchen space. The first time I was told the designer had been and couldn't get hold of me as nobody knew my name at reception. Our business does not have a reception.
The 2nd time I was told he was on his way but he didn't turn up. I received no phone call to offer an apology.
If this is your idea of customer service, I'm glad I know now before wasting time progressing any further.