My first service my car wasn t even washed when I ...

My first service my car wasn t even washed when I first got it serviced. It s so hard to get a hold of someone when I call for them to answer a simple question as to when my appointments are. I stopped getting reminder calls or emails when my appointment is. I completely missed my appointment. I live over an hour away and makes it so difficult for me to even come there. Last time I called I asked for a loaner for the day and the lady told me we have to book in advance even though I booked my appointment 3 weeks in advance. She said she couldn t even ask anyone because her phones were down! Just bad service everytime I come there. Really thinking about leaving.