I recently bought a vehicle at this location for m...

I recently bought a vehicle at this location for my daughters 16th birthday. We arrived at 2:30 and picked out our car by 3:15. We waited all day to finally get financed at 8:30 pm and had a 2 hour drive home. We purchased a cheaper used car and waited while the dealership took care of customers that came after us that purchased Porsches and other very expensive vehicles. They finally processed us very last.

My daughter lives in another state so I was sure to ask up front about any potential titling or insurance issues and was reassured by the salesperson this wouldn t be an issue (without asking anyone with knowledge.) After we purchased the vehicle and tried to insure it we found out just the opposite. I called the dealership
seeking assistance on correcting the issue by either financing it differently or adding her to the tile. I was again pushed to the side and basically told there was nothing they can do. However, they did ask me for a picture of my daughter getting her new car at the birthday party so they could use it for marketing on their website and social media.

This dealership provides poor customer service. So now after I waited all day for them to take care of the financing I have to refinance the vehicle through a local bank to correct the issues they wouldn t just so my daughter can drive her car. It s currently sitting in the driveway uninsured until I wait on their bank to process it just to refinance it.

Thanks for all the help to my salesman, Bill and the WhiteAllen European auto sales team. You made it a great birthday for my 16 yr old that gets to stare at her new car sitting in the driveway.