Great people! Thomas was the associate who helped my husband with his purchase. Very nice, and listened to what he was saying/looking for! Husband found exactly what he wanted and we got out of there in a reasonable amount of time! We will definitely be back, when I'm due for a new vehicle!
I would like to start off by saying our salesman Bryce was fantastic. I got there late to test drive a car & since I couldn t be had it ready for me the next day. But I m giving a 2 because of the afterward experience with the finance manager, Gerrall. He called on Monday while I was at work, I didn t answer so he texted me (which is fine, that s easier for me) telling me my husband needed to contact someone at our loan place, he gave me the name and number for who we needed to speak with. I told him my husband works night shift but I would let him know to call when he woke up. My husband called & I let Garrell know Tuesday morning that my husband called. Fast forward to today, he texts me again, tells me my husband didn t call and that if we couldn t handle
This small task I needed to bring the car back. Mind you the loan is in my husbands name so they wouldn t talk to me. I tell him my husband DID call but then I noticed he sent a totally different name and number we were to call this time. When I let him know I could bring the car back no issue as long as my
Car was there ready to roll he then tried to scare me with how I ll be charged for mileage & rental fees on this car. I felt harassed honestly because this man gave us a number to call and we did but since he was wrong thought it was okay to talk to me in that way. Unfortunately I don t think I d recommend anyone having to deal with that jerk.
Wetzel Auto made my weekend - probably my year - when I got my Ford Raptor. Car was in great condition, everything as described. Brian was helpful, knowledgeable, and made the process painless. All representatives were efficient in getting us our car, and out of there. Thanks!
Good! Fairly timely, but they always find something wrong with your car - ha! Nice bunch of folks though.
Bryan at Wetzel Ford wouldn't allow me to test drive a vehicle without full coverage insurance. (Assuming its because I'm young and wasn't pre-approved) You guys lost 20k and financing simple as that. Would give one star if possible new management is necessary.
TL;DR Do not do business here, they don't care about the vehicles and have awful customer service. Will be reporting to the BBB. Literally go to Indy or Ohio, just not here.
So I have to start at the beginning. I recently moved home from Chicago and needed a car for the winter. So my dad and I went to the All-Star dealership part of Wetzel. I was told I couldn't test drive any of the cars because I didn't have full coverage on my current vehicle. First of all, how is someone supposed to make an educated purchase with out driving the car? Secondly, the car was dirty and it was Saturday so no one was there to clean it out and they couldn't care less. Regardless, I bought the car. Within a few moments of driving it off the lot I had a tire pressure alert saying that one of my tires was low. I took it to my brother just to get a work up on it and found out it was leaking oil too. This is all within a month. So now I have this car I can't return but need to put even more work in to. That is the truly frustrating part though. The part that has driven me to write this review is that I bought this car over 4 months ago and I am just now able to transfer my plates. I have been driving around on expired tags/dealer tags for 3 months and their response was "Oh well the BMV is really backed up". That is not an excuse, cops do not care how backed up the BMV is, which they said they wouldn't pull me over. I don't know how they can guarantee that, when they are in fact not the police. Regardless I've called so many times to try to talk to someone about this and I got told by Billy, Shane and the office manager that I would hear back and they'd get me my plates ASAP. Welp, 4 months later is as soon as possible I guess. Also they didn't process my loan for a whole month, so I couldn't make my first payment and my bank almost closed it out.
I'd give it 0 stars if I could. I called to make sure they had the vehicle i was looking so I could see it before I drove 45minutes out of my way to get there. They said they had a couple but 1 was in the shop....well turns out all 3 they had were getting repairs so I couldn't see any of them. Not sure if they thought they could talk me in to something else or what but never again. Thanks for nothing.
This team is amazing! Quickly getting my work done, which is important when one is on a lunch hour. Thanks, Marty and service team!
It was great they explained everything in detail which was nice since I know absolutely nothing about cars.
We were treated and talked to like trash we had cash and a trade in and the guy talked to my mom like a dog and me I don't suggest going there
wetzelauto.com
