Aafiya TPA Reviews

The most useless and inefficient company and staff. I renewed my sons insurance with them but it s been more than a week they have not uploaded the information in the system and the clinic is not accepting my son. Despite calling them and requesting them to update it they have not been able to do so and I am not able to take my son who is unwell to see the doctor. I called them few times but they say the system is down and never bother to call back.
It was a big mistake to take the insurance.

Very professional and sensitive team of officials. Customer service is exceptional.

Good service oriented insurance company, highly professional team and customer care.

The worst insurance ever, all approvals takes veeeery long time to come even for simple tests, i will never go with this company again.

Totally third class. They don't approve anything. Everytime reject. I had to give blood sample 1 after 1 , 3 times, instead of 1 time .
They Ask dr to treat first , how can dr treat without identify the problem.
Totally pathetic. Dont go for them.
Even Nextcare RN3 is better than them

very bad experience at first time itself. all medicines got rejected even after long hours waiting at the pharmacy. it was an enhanced plan still everything rejected and i paid for all the medicines. no use AND I LOST MY MONEY. such worst insurance. please don't opt for AAFIYA

Very professional way of working and gave quick response.

Fantastic WhatsApp customer service. Incredibly quick response and wonderful assistance.

horrible customer service! i'm just asking for the format of the password so that I can login on the mobile app, 1st call they said password is date of birth but for some reason it's always invalid username or password, the guy who answered my call doesn't know how to login on the app and ask me to email the customer service, make sure your employees know how to use your own mobile app!!!

Dear Afia Team,

We have very bad experience to use your service. My wife have acute gastric issue and she did not get the basic investigation test and treatment.

I am afraid, Gp refere her to the consultant and even consultant recommended test were not approved.

We took insurance to at least cover the basic illness, and this is not the case with us.

I highly recommend your team to satisfied the problems of your insurers.