Westminster Toyota Review

I don t normally write reviews, but I feel my good experience purchasing a new Rav4 from Albert was worth mentioning. Albert was very patient with questions, gave wonderful customer service, and made me feel like a valued customer. 5 stars.

I purchased my 2018 Camry XSE with the exact color for the exterior and the interior that I wanted, the professional sales representative Albert really helped me throughout the whole process of the purchase of my very first car. He showed caring of my needs and tried his best to satisfy them. Definitely would recommend you all to find Albert who speaks fluent Cantonese Mandarin, and English. He will be the best car salesperson to stick with when buying a Toyota vehicle.

Customer service was terrible. Rude staff. not very personable which is the exact opposite of what people would want in a sales staff. Disrespectful. sales staff that are not interested in answering questions and helping the customer.

Terrible car buying experience.

Moving from Southern Ontario to Vancouver Island was challenging. In fact the only thing that wasn't challenging was getting my new vehicle. We were helped by Talia, and she genuinely went above and beyond for my family and I. It is extra refreshing to meet a salesperson who uses excellent customer service as her primary tactic. The finance manager, Charling, was also very patient as I asked a multitude of questions. When the rest of my family and staff start to move this way, I know exactly where to send them to for their next vehicle.

Thank you Westminster Toyota. It was an incredible experience during this unusual time. The sales team was great and they helped me find an awesome vehicle for me.
The test drive was very excellent by having us in two separate cars.
Finance team was very thorough and every was very helpful.
Two thumbs up

Just got my first Toyota Im 2017 from Westminster Toyota ,,,
I must say that this was very best car shopping experience ever . The salesman (Garry) was very informative and was answering very questions of ours patiently ,
*No pressure, didn t rushed .
*Trustworthy .
*Quick and painless, the dealership (Garry) made the process easy .
*Quick and clear communication
*Final price was exactly as negotiated (no last minute surprises ).
* Professional and polite salesperson.
*Attentive to customer s needs.
*Salesman (Garry) went above & beyond locating a specific.
*Vehicle , delivering vehicle to customer, staying after hours, etc .
* Keep it civil and friendly.
I really appreciate your help (Garry)

Great car ,thank you for this beautiful .
Go see sam for aweosme car and deal

This is one the best dealership . This is my third car from them.
their knowledge and experience has been able to save me so much money outside of just buying the car .
I had place a deposit at three dealership and they were able to get me the car fastest .

Thank you Sam ,Harv and arjun .

Love my new corolla hybrid.

I would like to say that I appreciate William not being so pushy compared to a lot of salesmen I ve dealt with. He is very honest and gives you a fair price that is within your budget you tell him. He also makes sure that you are satisfied vehicle before you drive it home. Thank you William, greatly appreciate everything you ve done. I am in love with my rav4 2019!

Very low customer service.
Sales people are not professional at all
Rescheduled my appointment three times
After I went there, the agent spoke to me earlier did not show up
So manager showed the car.
But he had not enough information about car.
He did not even bother to share more information after test drive (he sent another person for test drive with me which he also hadn t any info)

I had a great experience with Michael Chen buying my first new car. He was very accommodating and we could tell that he put all of his efforts into making the experience a good one for us. This was the third Toyota dealership I went to for this specific car and I'm glad I waited because this was the best experience I could have asked for.
p.s. The hot chocolate is delicious and I would highly recommend it.

Excellent customer service. Very friendly and cooperative sales staff. They guys guided me well when I bought my Toyota 4 Runner. Thanks new west Toyota team.

Got all the help and information we need and much more. we don t have anything but positive things to say, we will be coming back for future purchases as well as recommending this location to friends and family. Easily the best vehicle purchasing experience we ve ever had. Shout out to Hannah for all of the help, she went above and beyond to make things as smooth as possible.Even though its only her 3rd week as a salesperson .Shes been very patient with us and very helpful. To my fellow filipino or anyone coming to this Location Find Hannah Gallarde She will Help you what ever car u need.
again thank you Hannah and New west toyota.
PAGYAMANAN!.

Just purchased a 2017 RX350 from Westminster Toyota. Talia was my sales rep, she was professional and a very helpful. The finance and management team were very precise and took the time to explain the details of your purchase. The Toyota team were able to resolve most of my concerns with the new car. Currently testing the vehicle out Victoria

Purchased my new 2020 Tacoma TRD Sport online sight unseen on October 26th 2020. Arrived the next day (October 27th) and Kartik and his sales team had everything ready. We were given a rundown of the truck and all the features. We then went to sign the paperwork and were done shortly after that. Returned a week later to have accessories installed and the parts & service folks were great too. Very happy with the experience even during a pandemic. I was a long time customer at their old location when I had purchased a brand new 1992 Toyota Truck. Same experience. Great to see things are still the same at the new location. I would not hesitate to recommend Westminster Toyota to my friends or family in the future. We also love our new Tacoma!

We just purchased a Mazda2 over the holidays from Westminster Toyota and can't say enough good things about the staff working there. Everyone was very helpful and considerate of our needs, Rolando was especially helpful throughout the entire process. Would definitely recommend purchasing your next car here.

We just purchased our first brand new Vehicle from Westminster Toyota,the experience was very very good, everybody from the sales person we worked with (Sandi Peng) to the General Manager and the Sales Manager where extremely knowledgeable,they assisted us with the car with the hole process application absolutely everything, the most important part from the hole experience i had with them was actually telling them i will go and check some other vehicles and if we like Toyota best we will be back,i was expecting to be contacted by them at least once during that day but i was wrong everybody stayed 2 hours late until we are finished with the paperwork and all the forms filled out. We got approved very fast. The delivery of the vehicle was done in 3 days, there was a small scratch on it but the sales manager say it will take care of it and he did. Overall i can`t be more satisfied with the customer service we got from Westminster Toyota. Vehicle looks amazing and runs amazing but i will give reviews about the performance later on.
Once again

Thank you very much for the customer service you provide us.

Best Regards!
Filip Filipov

Very knowledgable staff who are very welcoming. They made my descision very easy and were very fast to get me on the road.

Bought my new car from Alan and he was amazing to deal with. I have never felt at such easy buying a car ever .
Thank you for this amazing car .love my venza

Had an amazing experience, Michael Chen did his best to find me what I wanted!
Got my self a 2017 tacoma and I am super happy with it!

Thanks

Went into Westminster Toyota expecting sales reps to be pushy and annoying but William was the exact opposite. He was very patient with my girlfriend and I as we were looking for a new Rav4. Even after we told him what we were looking for, he gave us space and time to discuss instead of being in our face trying to make a deal with us like other car dealerships we've been to.
We left that day without any pressure and ultimately decided to come back to William (and with the help of Jag) and purchased a new 2020 Rav 4. I've purchased cars at other dealerships before and this was definitely the best experience I've had. Smooth processes and friendly staff

Both WIlliam and Jag were awesome and I would definitely recommend these two and the dealership if you are looking for a new Toyota.

I bought a new Corolla from Westminster Toyota and I had a very nice experience. The sales person who helped me was Sunil, he was very accommodating and helpful. He helped me to pick the perfect car for me. I really love my car, a lot!! I would definitely recommend him with all my family and friends!!!!

Didn't feel completely taken care of. Also a little bit taken back and forth. Not too clear what was being offered. Beautiful show room though.

Came here to buy my first new car!
I did a lot of research on my own before deciding which car would be the best fit for me and my lifestyle, and the RAV4 seemed to be it.
The only thing I wasn t certain about was how I could obtain the car I wanted.
I reached out through the chat option available on their website since this was my first time buying, and I wasn t quite sure the proper channels to go through.
I was connected with Lance Barrs online who was able to kindly answer a few questions before we set up a date to discuss more options at the dealership.
The experience went well, and I didn t feel any pressure to purchase the vehicle before I was ready, the way I have felt when simply inquiring about things with other dealerships. Lance seemed patient and honest. He explained all my options to me, and answered all the questions we had.

I ve had nothing but good things to say to my friends and family about this place so far, and a lot of them now seem interested in leasing or financing a new vehicle as well. :)
Hoping my next visit there will be as good as my first!

Thanks again!

I am on a market for new vehicle, we were visiting Westminster Toyota. Rebin from sales department was very helpful and guided us trough a few vehicle. He is very knowledgeable, I am trilled with his customer service. Once I decide which model I would buy, definitely Rebin going to be my sales person. The new location is just amazing, I went from Vancouver to Westminster because of the dealership only. I highly recommend the dealership and if you looking for a friendly, knowledgeable sales, your man is Rebin.

Received excellent customer service from Sales Department! Super helpful with my Rav4 purchase. Knowledgeable, patient and sincere. Greatly appreciated!

Great day!
Thanks Kartik, for the excellent customer service on buying my Lexus. You were friendly, not pushy and a treat to deal with.
Diane in the finance office was personable and professional.
Will be back for service as well.

The new manager, Christopher, is one of the kindest and most helpful people I have ever met. I purchased a new car from him 6 or 7 years ago from a different store, and called him yesterday for help pairing my new cell Iphone (yes, I am old), as well as some other questions I had written down. He happily helped me with all of my questions without hesitation, even though he no longer works for that company.

Recently Bought Corolla Hybrid From this Dealership. Very Satisfied and happy with the service. Staff is very friendly and helpful

If you are looking to buy a new or used Toyota talk to Sam Matharoo!
Sam offers honest advice and helps you with the product selection. Unlike other sales people not pushy at all.

Manager Harwinder Singh and salesman Michael Chen is really helping and polite with customers. But insurance agent is really ripping off customers that s the only reason i deducted one star.

The best experience Ive ever had buying a car, hands down .. all of the staff are very friendly and helpful, Michael and Harvinder In sales are very knowledgeable and a pleasure to deal with. If you're in the market for a vehicle this is definitely the place to go.

Pleasant experience getting a new SUV from this location.
Salesperson Michael Chen is extremely helpful in the whole process, from the beginning until even after sales. He is very knowledgeable about cars in general that makes me feel confident in my purchase after balancing all my needs and options.

I bought a New Prius Prime Upgrade from Westminster Toyota today.
Had a wonderful experience.
Garry (Gurjot Sandhu) assisted me in my purchase.
Garry was a very good host, very good salesman. Excellent Human Being.
I had a product in mind before visiting, still he made efforts to ascertain that the product is best fit and caters to all my requirements.
I would strongly recommend Garry to my friends and family.

Great experience and great costumer service. We got the best price in Lower Mainland, Victoria and Nanaimo. Look for Kartik if you want to get the best deal!

They are really unprofessional in customer service. It s been my 6th day that no one is contacting and letting me know if the car is approved by the bank or not, tried to call them again but instead they ll receive the call or the receptionist gonna say, I ll deliver the message. Which she does not and for that had to call again for the follow up. End result is absolutely horrendous customer service, unprofessional and they re gonna waste your time to the point that you have to look for another place.

Michael Chen His really good with dealing with customers and he help us to get Great deal and great trade with my old car...
Great service!!!

great bunch of guys in sales and service but the parts department is awful..cant believe how grouchy and slow and miserable they are..they need to quit if they hate their job that much..one older guy in particular..i wont mention his name..i bought my car new 13 years ago from here but i will be going elsewhere for parts now..the previous parts guy Dan was great.i'm sorry that he is gone..went back last week and Ken in parts helped me..super nice guy..guess i will keep coming here if he helps me in parts

I would definitely recommend Westminster Toyota and the salesperson Benson Ko to anyone if they looking for car purchase. He was extremely helpful, professional, knowledgeable, and answered all our questions. When we picked up our car that day. He made sure that we know how to use all the features before we left the parking lot with our Toyota Corolla.

I ve waited a few days to give this review on Westminster Toyota. I m a Toyota guy. I ve had 8 different cars and SUV s over the years from Toyota. I was in the market for a 2008-13 Toyota Highlander. I was looking on Craigslist, FB market place and other websites.

I found a 2012 model with low mileage and the color I wanted. Buying a used car from a dealership wasn t my first choice but I knew it would be hard to find a model like this elsewhere.

I inquired and the sales person Rebin was very responsive. We arranged a test drive. I could tell Rebin was new to the industry but being a Toyota guy and having worked in the industry in my early life, I wasn t worried.

When it came time to negotiate I notice the price of the vehicle was $1000 more. The Manager came over and indicated that Rebin had made a mistake on FB. However I felt this was a little bait and switch move. They made it seem like they could give me a really good deal on my trade in. The Manager agreed to honor the initial FB price.

However, on several occasions they moved the price back up by $1000 and I would remind them about the sales manager agreement to honor the price. It was getting late and I told hem I had to leave and put down a deposit and we would finalize the deal on Saturday.

Once we move over the Business Manager took down my information and I paid the deposit. The next day I asked them to email me a copy of the purchase agreement. Once again the price went up by $1000. I sent a copy of the negotiations that showed the real Purchase price. I m wondering if I was a new purchaser or naive would these people have just taken advantage. I knew that eventually it would all get sorted. I was starting to get annoyed that 4 times over the course of 2 days the price kept jumping up. Now I did say the Sales person was new but still.

On Saturday I came back to close the deals. I had to through the business office and insurance office with various sales pitches for extended warranty and extra coverage, all which I declined.

Usually when you get into a new vehicle the person who sold you the vehicle takes the time to go through the vehicle with you and shows you the vehicle the electronics ie pairing your cell phone etc etc. Nope, none of that happened. It was hand shake and picture and there you go, drive off. I pulled away and pull over and figured out the navigation and pairing myself.

Once I got home I noticed that wheel lock was missing it was in the cup holder on the test drive. I checked every where in the SUV no where to be found. I texted Rebin to let him know. I asked him to simply mail it to me as the dealership was out of the way for me. He told me that I would have to come to the dealership. Another annoyance on the dealership part. Good start.

Fast forward a week and half. I stop by to get the wheel lock. I was with my son and I brought in the purchase agreement. I went to Parts Department and explain the story to Mike. He asked me who my Salesperson was. I suck at names and asked Mike to look it up for me as I handed him the Purchase Agreement. Mike goes well I m not going to give anything you have to buy it and basically shoves the papers back at me.

I was a bit shocked on how rude Mike was and informed him that he had just cost the dealership any of my future business. He smirked at me with a big smile and said have a nice day. As I walked away I think the service manager came and asked me if he could help me. I was so incensed on how I was treated that I said no and Mike over there just cost you my business and I would warn anyone to avoid this place and not expect any after sales service.

Also I would warn people to take a close look and the use car inspection from this dealership as the marked the thread left on the tires at 90-100% when it more like <60%. Again I let this go because of the low mileage on 6 year old SUV and the OEM tires for this model are notorious for wearing down fast.

In Summary avoid this dealership if you expect any honest customer service and follow through....

I recently traded in my car for 2016 RAV4 hybrid limited. I highly recommend Cliff for his service and professionalism. Great car, great salesman and the experience was pleasant. He even threw in one extra oil change.

Received excellent customer service from Justin Ngo! He is very knowledgeable with the hybrid vehicles in particular the Rav4. Would definitely purchase another vehicle from Justin and Westminster Toyota in the future.

I do not like the manager here... wasn't willing to show any vichele and just wasted our time... I will not recommend this location to anyone

Michael C. from Westminster Toyota was very professional and helpful! He is patient, informative and knowledgeable. He was prompt in answering all my questions and I did not feel pressured in purchasing my car right away. He is very upfront and honest, unlike other salespersons I ve encountered. He offered a complete walk around the car and explained all the features and functions. Michael was a pleasure to work with and I would highly recommend him to people I know. My family and I really appreciate all his help and are happy with our new car!

Lance, was great to work with. Straight to the point and gives you the best offer he can get.

Bought a Prius V from Westminster Toyota.
Kartik and Jeffrey helped me.I got a good deal. I reffered my 2 friends after my purchase. 5 star sales team

We have gone to every dealership in surrey and vancouver . Colin and arjun made sure i get the right deal ans treates us well.
Thank you .

Great service! I talked to a lovely receptionist named Mary (homie girl). It was my first time in my 25 year adult life calling a Toyota car service, and she made me feel super welcomed and answered all my questions.

Her ability to take my jokes alongside with my questions helped me feel comfortable. I will most definitely be excited to call back and go back to this location for my Toyota corolla anytime.

Mary has great energy and a great voice for her customer service role. Good job! :)

Just bought a 2020 4Runner TRD Pro from Westminster Toyota, and their service, and helpfulness has left nothing to be desired! Micheal Chen gave me full confidence in my purchase I work out of town, so I really appreciated the patience and understanding they had when I had to ask them to wait for me to come home. Every step of the way, Westminster Toyota didn t let me down, and I never felt pressured, or unappreciated as a customer. If you re thinking about buying a Toyota, come check these guys out, for sure.