Westin homes Review

Last year in July 2019, I purchased a home with Westin. After several incentives to purchase else where, my heart was set on the house of my dreams designed by Westin home builders. I was offered a lot in the Humble area. The lot offered was next to a creek that feeds into Lake Houston. My concern about the creek and how the property would fair against it was discussed several times with the salesman as well as the contractor. At purchase there was no fence, and the retention wall (that had been promised to neighbors in emails and discussed with myself) between the creek and the properties had not been initiated. I was reassured that in spite of not starting the retention wall, permits had been approved to build because the home was being built a good ways away from the property line. After the home was built, on two separate occasions the contractor had a truck deliver dirt to rebuild the land in the backyard. I was told this was happening because of the need of the retention wall and because of the drainage system. To prevent delivery of the third load of dirt to re-level the land on the right side of the house and the patio, Westin sent a landscaper to the home to evaluate and offer a temporary resolve. The resolve was to add sod and split the cost. Westin offered to pay half, as they would no longer be delivering dirt to build the land as they deemed it ineffective, naturally without the retention wall. We elected to take care of our own grass and requested immediate resolve with the retention wall, because at that point we then and still have a 20 foot hole in our back yard at the fence. This is a major concern as we have a pet and child in the home. Our fence as well as several of my neighbors fences are elevated because of these holes. Not to mention, we now have to step down off of my patio to walk in the back yard, which is a safety and foundation concern, because the dirt that leveled the yard over the past year has been swept into the hole down to the creek after hard rains. Approximately 10 months ago, a engineer did access the property, and placed a temporary orange fence. Since then, I have not heard a word from Westin as to the plan of resolution. The Mud district is involved, myself and neighbors have been informed that a bulkhead had been place without approval by Westin, as a quick fix and that fines are pending if the issue is not resolved. Through out the year, I filled out several warranty forms about this matter along with issues with the poor way in which the home was painted, creaking with the floor boards upstairs, cracks in the molding which had not been well approximated, cracks between the wall and marble countertops in the kitchen, the Jacuzzi jets not functioning, faucets being mounted loosely, the electric garage door Wi-Fi card is burnt already, I can go on and on. The home is beautiful to look at but has been an exhausting nightmare. The better business bureau has been contacted and myself and neighbors are actively consulting counsel on the land matter. DO YOURSELF A FAVOR AND FIND ANOTHER BUILDER! Sorry for the long review, but this house has been the biggest investment of my life, and the worst.

I'm just in the process of getting a new home with them. Unfortunately due to the market conditions, we felt force to move quickly on a home back in March, Westin Homes at the time was asking for a $10,000.00 earnest money, we haven't even have a closing date yet and we are disappointed already. No flexibility on anything, we understand it is an inventory home but when we signed the contract only the foundation concrete slab was poured. They don't allow any adjustments of any kind, not even if willing to pay for them. On top of that, I've been visiting the construction site very often and we see little to no progress while you see other homes from other builders being completed around ours. They trick you with this beautiful entrance with high ceilings and curved staircase, but then you notice the cheap materials and flaws in the construction all over. They even have some crazy design problems for the Terrace model where they have a bathroom that connects to tiny rooms and they have 3 doors that collide at each other, very inconvenient and very uncomfortable. They try to cut corners and not thinking about their customers but only their profit margins. They should have design pockets doors for that area to make access easier. When ask if they will give us a special existing customer discount in order to move to another floor plan they said they won't do that, and we are welcome to lose our hard work earned money to them and try to find another home with another builder, instead of trying to help us get a different home within the neighborhood and with Westin. The house doesn't have any storage space, they don't include basic things like Garage Gate Opener or even the same faucets around the home, they cut corners and use cheap material in everything that is not visible from the entrance, they try to hook you with the beautiful exteriors and entrance, but then they are super cheap when in comes to the details and the living space. They don't seem to care about their customers. We are very disappointed and we are trap since we already gave them our $10,000.00. We don't even have a clue when are we closing the home and we already hate it. That is very sad for a house of almost $400,000.00. My name is Antonio Zambrano the home is in Candela 40', 26622 Polaris Rise Ln, Richmond TX 77406.

Westin Homes should be trying to make their customer happy first that will bring more sales and more profit, but they are only thinking in the present and making money now, instead of having great reviews and happy customers they do the opposite.

Beautiful homes and very professional team. Love their transparency, they really do their best to make sure each person is accommodated to their specific and unique home buying needs.

We purchased a Westin Home in the Humble area in 2018. When we purchased our home there were a few concerns we had regarding the land and being near a creek, Westin Homes said they would have their engineers take a look at it and they said they would put up a retention wall to secure the land. This was not the case and only a temporary solution was their way of rectifying the situation.
Shortly after we closed we noticed our fencing was leaning and the dirt was disappearing. After many complaints and no results from Westin we were directed by friends to reach out to the MUD district. It was discovered by the MUD district that Westin Homes installed a wooden Bulkhead which is not a retention wall and Westin Homes installed this without the approval from the MUD district in which they were supposed to get but did not ( hiding something). The erosion has gotten to the point where the entire fence line is beginning to erode away, along with there being a 30 ft., unsafe drop in our backyard on the west end, and another 20 ft. + drop on the east end. We have kids and a dog that cannot play in the backyard. Westin put up temporary, plastic orange fencing to 'secure the area', but that is not a fix, and we have fallen on deaf ears since that time. Our fence is suspended in the air and our sprinkler system is totally exposed. Because of this issue the value of our home has decreased by 104,298.00. Our home is not even worth what we paid for it. Most importantly Westin Homes doesn t care about our safety or the safety of our community.
The MUD district has gotten involved, because once my land and fence falls into the creek, it will block the drain into lake Houston and flood the entire area. In the beginning Westin Homes acted like they were going to resolve the issue, but the first resolution draft they sent to the MUD district was just another quick fix and would not sustain. So Westin Homes just stop responding to us, and the MUD district. There are several homes that are being impacted by this and Westin Homes is not doing anything to rectify the issue, at all. My neighbors and I are currently looking for an attorney. Westin Homes should be held accountable for building on unstable soil that they were instructed, and told was so, but that it could also be resolved. The pure neglect and lack of concern shown has totally been disheartening for myself and my family.
I have begged and pleaded for something I should never have to Westin, respect. All I asked was for them to own up to their mistake, rectify it, and make things right. We purchased this home feeling like this is where we wanted to continue to raise our family, and have a beautiful home to do so in. The pure disregard for us, and our neighbors, as customers has been, to say the least, completely disrespectful and negligent.
With that being said, do not risk your safety. DO Not Purchase a Westin Home.

First off, I don't ever post reviews, but it looks like this is the only it appears Westin will respond given the number phone calls, voicemessages I've left and emails I've sent with absolutely no response.
I bought a westin home 3 years ago. Initially the experience was great while we were in the purchasing phase. But after we purchased the, response time got slower and slower. I've actually been trying to contact someone on the corporate office for over a year. After a while I stopped calling. I been calling to see if I can get the actual design of my home. I need to know for certain the location of all of my load bearing walls. I'm a civil engineer but I'm not licensed. I actually paid a licensed structural engineer to come out to verify for me. But in order for him to be 100% certain, he would need to open up some walls and that would cost even more money. So I figured i would call the ppl who designed and built it. Unfortunately for the past month, I've called the corporate office in Sugar Land at least 15 times over the past 4 weeks and left multiple VMs. What have i gotten, NOTHING! I've even sent multiple emails. Still.....NOTHING!!!! Can someone please at least respond to my emails!?!? I have some work being scheduled for next month but I need to know the design of my home. My last email was sent on March 4, 2021. 2 days ago.

I can t begin to express how disappointed I am with Westin. When we gave our earnest money and I read the reviews later we should have moved on then. My husband wanted to go with Perry and we really should have.

We just moved in our home on March 4th and on March 6th we heard crawling and scratching near our bedroom door. On March 9th I contacted the builder James Holmes as we thought we had some sort of rodent in our home. I sent pics of areas that I thought might needed to be sealed and was told that they didn t need to be sealed and that was it. March 14 I heard more noises and finally saw that we had a skunk crawling into the fireplace. We reached out to James Holmes, Blake Hollaway and Martha Davis via email. Blake did email us to tell us it wasn t under warranty per James and that it could have gotten in the house while we were moving in. No follow up email from James or Martha. I also emailed Erica Day who is the Regional Construction Manager who has yet to reply either. Today March 16th I spoke to John who is the Warranty Managerp over the Katy/Elyson subdivision and was pretty much told that it was on us. Because our inspector didn t report it and we didn t report it during our walk thru that they can t do anything. We were once again told that it could have came in while we were moving from leaving the door open. Now skunks are nocturnal. We have time records of the time we move in from our movers and there is no way in hell that it came in while we were moving. We had to pay $765 for a wildlife specialist to come out and set traps for a brand new house that we just moved into. Plus additional fees for pest control and we are told it s on us. I m not pleased with the lack of communication or concern to try to resolve the issue. I ve had to reach out to Westin after emails have been sent with no responses. The damn skunk could have been nesting in the fireplace area or attic for who knows how long. Instead of Westin considering that it could have gotten in the home during the building process they put it back on us. Come on Westin put yourself in our shoes as to how you would feel being in a new home for less than a week to discover a non invited guest living in your home. We have children and now we all feel uncomfortable in our new home.

On top of that there are things that should have been corrected when doing our last walk thru and still have not been done. We have paint on our $3913 spindles that I addressed with James and he said he would fix and he still hasn t. We can t enter our home thru the garage because the key we have doesn t work. The front door key entry isn t working properly. We have a few small holes in certain areas where vents are that need to be fixed. Crown molding in the primary has cracks in the them. Carpet not installed properly, paint job was horrible and they had to do it a few times and still missed the areas that we discussed. We should not have to be reaching out to the warranty department when we ve only been in the house for almost two weeks now. Some issues we have gotten push back and they put the blame back on us. Westin has no accountability for anything. They are so concerned with the quantity of houses and not the quality. Your house could have caught on fire an hour after close due to poor electric wiring and it would be your fault.

I do not advise purchasing a home with Westin. Spend your hard earned money on a builder who will communicate, follow thru and try to resolve your issues and concerns. If Westin is reading this please do not reply with your generic pre typed message. I ve read the other reviews and see how you all operate. You can call me directly or reply with a genuine message that shows your concern and willingness to address what I ve written in this review. I have plenty of pictures if needed.

Services: Paint outdoors, Design, Landscaping, Paint indoors, Garages, Install tile work

Westin homes are definitely the best value for their design and architecture. Minor warranty issues but they ve all been taken care of promptly. We re very pleased.

My husband and I purchased our new Westin home in Rosenberg, TX in 2016. The contractor/project manager was great and the repair department was responsive. Nonetheless, we always had to call to get stuff repaired and to this day 2020 the same items are broken and were never replaced instead screwed back together. The craftsmanship is sub-par, messy work. We have big cracks in the stone work in the front of our house which were supposed to be fixed. Whoever came to repair did not use the correct material because the cracks are bigger, coking used is a different color than the house and mortar so it is very noticeable and it just looks so bad. I was disappointed this was my second home purchase . My first was a David Weekly which in my opinion has better workmanship and less issues. But this house was twice as expensive so I would expect better. One of our AC s went out the first year and the second one for upstairs went out the following year after the part was covered but we still had to pay 1,000 dollars for labor. The same for the microwave which went out year 2. We had breaker issues and had to pay to get some stuff replaced. All within the first 4 years. Mice were getting into our walls and attic from around the AC unit and we had big gaps between our foundation and sheetrock in the garage so we had to get pest control services and seal up the house. I just feel like we were sold a lemon and it's frustrating to have to deal with all these issues with a new home.

I would suggest that you really consider other builders, really inspect and get everything replaced not fixed ASAP if you suspect a problem. We purchased an inventory house because we thought it was a great deal. But if I were to do it all over again, I probably would ve not purchased our house.

I would avoid Westin Homes if you are looking for a new home. Building with Westin homes has been one of the most frustrating processes as a first time home buyer. Customer service requests are nearly impossible to get handled.

The design center process is extremely rushed, and if a mistake is made, they will hold you responsible for their mistake. Im not sure I have ever left a negative review anywhere on google before, but this process has been awful enough for me to want to warn other first time home buyers.

The other reviews obviously show their online reputation is not important to them as other home owners of Westin homes are going through the EXACT same thing.

Westin Homes are Garbage. Very poor Quality. My Home had Foundation issues after 7 years. I had spend over $10k to fix the Problem to sell the House last year. Don't Buy from this Company. Safe your money.

Services: General repairs & maintenance, Demolition, Design, Landscaping, Install flooring, Remodeling