KEASHA DIXON

Review of Westin homes

Last year in July 2019, I purchased a home with We...

Last year in July 2019, I purchased a home with Westin. After several incentives to purchase else where, my heart was set on the house of my dreams designed by Westin home builders. I was offered a lot in the Humble area. The lot offered was next to a creek that feeds into Lake Houston. My concern about the creek and how the property would fair against it was discussed several times with the salesman as well as the contractor. At purchase there was no fence, and the retention wall (that had been promised to neighbors in emails and discussed with myself) between the creek and the properties had not been initiated. I was reassured that in spite of not starting the retention wall, permits had been approved to build because the home was being built a good ways away from the property line. After the home was built, on two separate occasions the contractor had a truck deliver dirt to rebuild the land in the backyard. I was told this was happening because of the need of the retention wall and because of the drainage system. To prevent delivery of the third load of dirt to re-level the land on the right side of the house and the patio, Westin sent a landscaper to the home to evaluate and offer a temporary resolve. The resolve was to add sod and split the cost. Westin offered to pay half, as they would no longer be delivering dirt to build the land as they deemed it ineffective, naturally without the retention wall. We elected to take care of our own grass and requested immediate resolve with the retention wall, because at that point we then and still have a 20 foot hole in our back yard at the fence. This is a major concern as we have a pet and child in the home. Our fence as well as several of my neighbors fences are elevated because of these holes. Not to mention, we now have to step down off of my patio to walk in the back yard, which is a safety and foundation concern, because the dirt that leveled the yard over the past year has been swept into the hole down to the creek after hard rains. Approximately 10 months ago, a engineer did access the property, and placed a temporary orange fence. Since then, I have not heard a word from Westin as to the plan of resolution. The Mud district is involved, myself and neighbors have been informed that a bulkhead had been place without approval by Westin, as a quick fix and that fines are pending if the issue is not resolved. Through out the year, I filled out several warranty forms about this matter along with issues with the poor way in which the home was painted, creaking with the floor boards upstairs, cracks in the molding which had not been well approximated, cracks between the wall and marble countertops in the kitchen, the Jacuzzi jets not functioning, faucets being mounted loosely, the electric garage door Wi-Fi card is burnt already, I can go on and on. The home is beautiful to look at but has been an exhausting nightmare. The better business bureau has been contacted and myself and neighbors are actively consulting counsel on the land matter. DO YOURSELF A FAVOR AND FIND ANOTHER BUILDER! Sorry for the long review, but this house has been the biggest investment of my life, and the worst.