Ebony Chappell

Review of Westin homes

I can t begin to express how disappointed I am wit...

I can t begin to express how disappointed I am with Westin. When we gave our earnest money and I read the reviews later we should have moved on then. My husband wanted to go with Perry and we really should have.

We just moved in our home on March 4th and on March 6th we heard crawling and scratching near our bedroom door. On March 9th I contacted the builder James Holmes as we thought we had some sort of rodent in our home. I sent pics of areas that I thought might needed to be sealed and was told that they didn t need to be sealed and that was it. March 14 I heard more noises and finally saw that we had a skunk crawling into the fireplace. We reached out to James Holmes, Blake Hollaway and Martha Davis via email. Blake did email us to tell us it wasn t under warranty per James and that it could have gotten in the house while we were moving in. No follow up email from James or Martha. I also emailed Erica Day who is the Regional Construction Manager who has yet to reply either. Today March 16th I spoke to John who is the Warranty Managerp over the Katy/Elyson subdivision and was pretty much told that it was on us. Because our inspector didn t report it and we didn t report it during our walk thru that they can t do anything. We were once again told that it could have came in while we were moving from leaving the door open. Now skunks are nocturnal. We have time records of the time we move in from our movers and there is no way in hell that it came in while we were moving. We had to pay $765 for a wildlife specialist to come out and set traps for a brand new house that we just moved into. Plus additional fees for pest control and we are told it s on us. I m not pleased with the lack of communication or concern to try to resolve the issue. I ve had to reach out to Westin after emails have been sent with no responses. The damn skunk could have been nesting in the fireplace area or attic for who knows how long. Instead of Westin considering that it could have gotten in the home during the building process they put it back on us. Come on Westin put yourself in our shoes as to how you would feel being in a new home for less than a week to discover a non invited guest living in your home. We have children and now we all feel uncomfortable in our new home.

On top of that there are things that should have been corrected when doing our last walk thru and still have not been done. We have paint on our $3913 spindles that I addressed with James and he said he would fix and he still hasn t. We can t enter our home thru the garage because the key we have doesn t work. The front door key entry isn t working properly. We have a few small holes in certain areas where vents are that need to be fixed. Crown molding in the primary has cracks in the them. Carpet not installed properly, paint job was horrible and they had to do it a few times and still missed the areas that we discussed. We should not have to be reaching out to the warranty department when we ve only been in the house for almost two weeks now. Some issues we have gotten push back and they put the blame back on us. Westin has no accountability for anything. They are so concerned with the quantity of houses and not the quality. Your house could have caught on fire an hour after close due to poor electric wiring and it would be your fault.

I do not advise purchasing a home with Westin. Spend your hard earned money on a builder who will communicate, follow thru and try to resolve your issues and concerns. If Westin is reading this please do not reply with your generic pre typed message. I ve read the other reviews and see how you all operate. You can call me directly or reply with a genuine message that shows your concern and willingness to address what I ve written in this review. I have plenty of pictures if needed.

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