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Review of Westin homes

First off, I don't ever post reviews, but it looks...

First off, I don't ever post reviews, but it looks like this is the only it appears Westin will respond given the number phone calls, voicemessages I've left and emails I've sent with absolutely no response.
I bought a westin home 3 years ago. Initially the experience was great while we were in the purchasing phase. But after we purchased the, response time got slower and slower. I've actually been trying to contact someone on the corporate office for over a year. After a while I stopped calling. I been calling to see if I can get the actual design of my home. I need to know for certain the location of all of my load bearing walls. I'm a civil engineer but I'm not licensed. I actually paid a licensed structural engineer to come out to verify for me. But in order for him to be 100% certain, he would need to open up some walls and that would cost even more money. So I figured i would call the ppl who designed and built it. Unfortunately for the past month, I've called the corporate office in Sugar Land at least 15 times over the past 4 weeks and left multiple VMs. What have i gotten, NOTHING! I've even sent multiple emails. Still.....NOTHING!!!! Can someone please at least respond to my emails!?!? I have some work being scheduled for next month but I need to know the design of my home. My last email was sent on March 4, 2021. 2 days ago.