Westin Fort Lauderdale Reviews

My stay was just ok. This hotel is definitely on the older side, and Covid-19 did not make things better...At Check-in we stood in the front area for a good 20 minutes before a guy, who looked like the housekeeper greeted us with gloves, a spray bottle and a mask on...said that he was cleaning up an emergency. He checked us in, no specials for Marriott Bonvoy members, the furniture was stained and worn.Bed super comfortable but everything is old....absolutely no amenities, coffee shop had just opened the morning we got there (since) COVID, all restaurants on the property are closed, No house keeping at all... skeleton staff, besides the guy that checked us in I didn t see anyone else working- for the price I won t complain but won t be coming back

1..Needs update in rooms.2 was out all day came back to room didn't change bed or clean room no towels..3 book 2 rooms 1 room wasn't ready at 5 pm do not book here low budget ...just because it says the western don't be a fool spend the extra money!!!!

Stayed for a week and have thoroughly enjoyed the stay. I will admit the main reason I chose this place was for their dog acceptance.

Breakfast is not free by default. One tip to know ahead of reserving a room is to look for rooms that have vouchers for breakfast to make it free. Otherwise you will be eating a $22 breakfast without tip. You will want to get these voucher cards at check-in. Breakfast does have a nice view though close to the water canal!

The room design is well laid out with modern design and the hallways leading up to the rooms smell great. This is the first place I have been to that reward with their green policy(skipping house keeping) by providing various credits to ones account.

I stay for work here often food is great and nice rooms.

Bed is so comfy, everything looks great, shower is marvelous

Great hotel. Clean rooms and the property is well maintained. Professional and curtious staff make the stay relaxing and enjoyable.

Clean, large rooms with friendly staff. Great location.

Daniel Estevez offers the best attention I could received in Fortlauderdale. Excellent service restaurant Lona has a very quality food. 100% recommended

Thr best hotel I've stayed in on years. I would highly recommend it to anyone

Friendly service. Breakfast was very good. Room was acceptable. Had a random phone call at 1am for three rings, just enough to wake me up.

Room ac broken, refrigerator on request only, microwave is downstairs for community use.

Outdated. Had that old Florida feel. Not the cleanest.

I only met the Lobbi and it looks spectacular and nice apart from fine

Love This Trip That I'm Doing Making A Different In My Life With My Group Mom's Demand Action Guns See In A American

Very nice hotel with all the amenities you could ask for. Ate at the restaurant a number of times throughout my stay and everything was delicious.

Terrible experience!! Waited over an hour to get checked, past the check in time, and every time we spoke to someone in the front desk, their answer was "10 more minutes". Taylor, one of the desk girls, claimed she went to the back to speak to the manager but she didn't even come back out.. the service is this place is absolutely unacceptable

Great renovations, room was very large, nice bar & restaurant, right on a waterway. Large pool and exercise room. Nice walking path.

A Very spacious room. The lobby is beautiful. I came on a business trip so I really didn't have time to check out the entire hotel. Staff was amazing! Very friendly and courteous. I had a big palmetto bug in my room that for some odd reason I could not kill so I had to call for assistance. Other than that it's on the north of Fort Lauderdale. I'm went to view Sabbia Beach and meet with other professionals it didn't take me more than 20mins to get to any locations . Licensed real estate agent here.

Excellent staff, and nice rooms, and very convenient. Recommend this hotel highly

This place is Terrible Not worth the price. Room 1420 inside you only get a 28" TV with no HD tv is waves feel like im in the 90's. Loos like they cut the painting to fit the bed in lol. Craftsmanship is bad. Crown molding is cut wrong. Bathroom terrible caulking job everywhere. Toilet you have to hold down to flush. Extra tiles they just put in the bathtube for looks . Small TV in the bar, NO 50"TV. NEVER STAY HERE AGAIN. WATCH FOR MY VIDEO ON YOUTUBE AND FACEBOOK

For It To Be A Corporate Hotel That Mainly Serves People Coming In For Professional Conferences And Conventions The Hotel Staff Were VERY UNPROFESSIONAL! I've Stayed At Cheaper Hotels And Have Had Less Problems.

Upon Check-In I Paid For My Security Deposit In CASH Just so that I Could Get The Cash Back Upon Check-Out Since I Had No Intention Of Using Anything In The Room. I Also Did That Because I Was There For 2 Days Before My Cruise Left And I Didn't Want To Wait 2-5 Business Days For The Money To GEF Back On My Card. I Checked My Bank Account The Next Day To Find That Not Only Did They Take My $100 In Cash, BUT Also $100 From My Card. The Manager Agreed To Return The Funds And Take The Food Off Of My Room Service Bill As An Accommodation. By Check Out The Food Had Not Been Taken Off and It Took Me Forever On With The New Manager To Make The Adjustments. Over-All they have no clue what they are doing there.

Nice lobby. Everthing else needs work. Fridge missing from room. A.c. barely cold. No ice floors 3-7 (gave up). Bricks around pool loose and falling out. No pool towels during the afternoon. Not enough seating at pool. Poolside service and bar service barely existant. Rip in headboard. Keys kept demagnetizing.

I attended a training event at the Westin Ft . Lauderdale. They had the most delicious peach infused water in the lobby. During a break the hotel personnel helped direct those of us in the ladies' room line to additional rest rooms without us having to ask. There was a beautiful continental breakfast buffet before the event that was delicious. Parking for the event was ample and easy to access.

Great hotel overall. The rooms are always clean and well appointed. Love the restaurant and bar, the pool looks great but haven't had time to use it. Maybe next time.

It does not worth the price they charge. Small room, toilet and bad view.

Lobby and public spaces were clean, but the room was a bit small and in disrepair (damaged furniture and loose hardware). The pool was also very dirty. Altogether not a bad hotel, but is pretty low quality for the 4 star price.

The appearance is gorgeous, and the staff are more than willing to make all accommodations for you as a guest.

the hotel room part had a refrigerator and i feel as if that s all you need when it comes to food and the room is very nice and big and it s lovely the room service is amazing and it s worth staying at

I had a major issue with them not changing a stained bed skirt in my room. The customer service regarding that issue was bad. Overall, the hotel is OK. They could spruce up the sitting area by the pool a bit though.
Comfortable bed and pillows and in room coffee maker.

Such a good stay! No breakfast kind of misleading with the Starbucks grab and go being told that was your breakfast option. Just to find out it's not complementary.

Comfortable hotel with very friendly service. We were 3 days after arrival at the airport as a guest at "The Westin". The hotel is very close to the freeway, but it is still quiet! Rooms are very clean, free parking in front of the hotel, as well as Walmart, restaurants etc. in the immediate vicinity. We'll be back

Awesome Hotel the Staff are amazing the bartender by the pool was extreamly nice letting me use her sunscreen. I cant wait to come back. The only complaint I have is the amount of loud music that was outside around 9 pm 10 cars showed up and I did not feel very safe still 5 stars for me.

Update my most recent stay was terrible the fire alarm went off twice so many drunk people in the bar making a rukus and they don t clean your room and they decide to the knock at 7 am on a Sunday.
Don t recommend they used to be good

My stay was a complete disaster not only because the pool is under construction, the elevator was damaged. The room with bad smell and the bathroom is small

Very nice hotel. I would definitely stay there again.

My upcoming trip is November 9th for my cousin wedding.well so far I think I m not going to regret my money good reviews keep it up...

Just check in in the hotel and was so frustrated because the pool is under maintenance for the time of our entire 4 days stay. I m so upset, because nothing is mention in the website or the third part that I booked for. Check with the hotel before you book, it will save you time time and a lot of frustration.

Went there for a little vacation with my husband... and really love it... the service was great... rooms really clean... great location... ppl there are really nice and professional... had no problem at all.. will come back for sure.

Check in was fast and easy. Great room and great service.

Lovely place to stay! The kids had a blast in the pool!

Room on the 6th fl over looking the pool and lake. Such a beautiful view. The rooms were very clean too

It's hard to say anything positive when you are awoken at 7:30 am with the sound of drilling and hammering in the room next door...especially when you just checked in at 1am

It's a little pricey but the food from the restaurants on site were reasonably priced. Ideal if you are SPG members

Room had typical smell which caused all 3 member in our group to start sneezing or coughing. We changed the room and 2nd room also had similar problem. Also I was told over phone that they had shuttle service to FLL before I booked the hotel but later they refused to have any such service. I am giving 2 stars instead of 1 because they did change my room without much hassle and I liked the lobby and hotel interior but poor rooms. I would definitely stay away from this hotel and probably go to Marriott just across the street.

I was only there one day, but I fell in love with the city, full of villas.
The beach and the sea are beautiful, but not like Miami Beach.

Great customer service, great rooms! Lounged by the pool on a Saturday afternoon. The hotel was grilling for guests... nice touch!

I enjoy coming here for lunch. It is never very busy and they always have great service and great food.

Beautiful location. They are doing some landscaping out front right now. They are also redoing the swimming pool area. Also heard they are going to do the guestrooms ac units.

At first glance this hotel appears very nice - probably a four star hotel with a nice little restaurant and bar located right in the center of a corporate park. Unfortunately, my experience went beyond a first glance. One elevator was broken resulting in waits of up to 10 mins.

In addition, they air conditioning does not work well. The maintenance man said it was working but was "overwhelmed" because they had replaced the units with high efficiency units. My room never got below 78 and the hallways were even warmer. The room was OK and appeared clean but you get the feeling it needs a facelift.

On top of that I had issues with my key not working not once but twice. Just not a good experience.

Great location. Friendly staff. Rooms are a little outdated but clean.

Rooms were to expensive to have the A.C. not work properly throughout our stay. Rooms where small with outdated furniture. Bed was uncomfortable. The whole 9th floor had issues with air condition. The way they charge and put funds on hold/pending on your credit card is irresponsible and does not need to happen in that manner.

Lobby and pool looks good, but rooms are dated and in need of a deep cleaning. Unidentified stains on furniture and on carpets.
Elevators in dire need of servicing, as 2 were out of service, and the third had erratic movements. Elevator did not stop on selected floors. Guests had to take the steps from the higher floors to get to the lobby. Complained about this and was told that the knew about it.....
Good breakfast with friendly staff. Breakfast facilities were overrun as it must have been a cruise ship changeover.

Beautiful hotel with fantastic ammenities and an even better restaurant

Bar is small. Restaurant went Mexican last week and is way overpriced for Mexican. Meeting av staff were slow. Meeting rooms were way too cold.
Neighborhood has no quality restaurants. Attended a conference there and was extremely disappointed.

I had the great opportunity to be helped by Ms. Lona Bent the night auditor. She was incredibly professional and very productive. The essence of multitasking and treating everyone equally was very impressive. I highly recommend this hotel for her professional attention giving to me and those around me.p

Stayed in a Jr Suite to find dirty, mismatched and missing furniture.Toilet ruining. Breakfast in room was 30 minutes late one day and 7 minutes late another. Room service dinner? That took 2 hours to arrive. Food extremely over priced as are in room movies.

The only positive was the bed.

Beautiful bathroom comfortable beds. Beautiful room the only bad thing is the AC it's too loud

A very nice hotel with excellent service, great pool area, conference rooms, and the restaurant serves EXCELLENT eggs Benedict. The room was very nice, had an excellent view, was well appointed, the bed was very comfortable, and the lobby has plenty of seating areas with WiFi access. The area by the pool is well cared for. There are a lot if trees and natural areas, including a pond with fish and turtles. I even saw a lizard that was like a small dinosaur! Great hotel. I highly recommend.

Rooms were large and clean and the front desk person was very helpful.!!

Great location off I-95 and Cypress Creek Rd. In quiet area of office complexes, near retail and restaurants. Food is terrific. Meeting spaces are reasonable and we'll laid out for small to ballroom size groups.