I met a young man named Marvin Gatling. He was really nice to me. He took his time to explain things to me and showed me how I could have the car I wanted. I would recommend him and Westbury Toyota to all my friends. It s not too often you encounter someone who talks to you not at you. He has one hell of a smile.
Excellent service! Brenda Garcia-Sandoval is great. She kept me on the progress of repairing. Thank you!!!
Thank you Mr. Don Juan Rojas for being an excellent salesperson an a great person
If you want to be treated like you are in your house come to see Juan to westbury Toyota
i went to westbury toyota to look at used cars and met alex eitan for the 1st time, he gave me a great deal and i bought a car from him same day. hes as straight as it gets. im in the process of going to buy the second car from him soon.
It was an amazing experience here, Juan Rojas was an amazing sales representative, He was very generous and kind.
Christian Reyes on the sales floor made this the easiest and most comfortable car transaction I ve had: must see him. And Christian in finance is a must see as well. Two cars in a row from this dealership and the experiences both times were excellent.
Excellent experience with Mike Garcia, is highly recommended. I return in three years that my Lease does not end!
Had such a smooth and great experience at Toyota Westbury! Going into a dealership as a woman can be very intimidating and quite nerve wrecking when getting into a car where the environment is mostly male dominate. I did have bad experiences at other dealerships when trying to get into a car and felt like I was being ripped off, rushed and not being listen to . It s a bad stigma ...I know but I do feel in my case it has been true. But I must say I had a great sales representative named Jeremy and Will. Both were very knowledgeable, pleasant and patient when it came to any questions about the car or about the lease I had. Honestly they both my nerves and anxiety at ease and made everything so smooth and so simple for me to understand . Both were very thorough and I did not felt rushed at all . Also, grace the finance manager was very pleasant and efficient . She was so sweet and very thorough when it came to signing my life away with so many documents but still explained on what I was signing off on. Facility was very cleaned and staff passing by were very kind .
Luis Lall was awesome and I would recommend westbury toyota and luis Lall to anyone looking for a car
Couldn t be happier with my Westbury Toyota. Just lease my third car - the brand new Highlander from William Chin. Go to talk to him, he will get you the best deal
These people are Untrustworthy, Liars and Crooks of the highest level. These people also use false advertising to trick people into visiting their shop and then they use different tactics to trap them.. I would give them no star at all if possible. I bought a sienna from them in March 2020 and regret my decision. Everything they said about the car was false. Car i purchased needs so much of work that I am spending up alot more money on it. They told me that my car would be fully covered, but I found out now that that is not the case! Avoid these people at all cost.
had a great experience with here! Jay really helped me out and did everything he could to get me the deal that best suited me. I highly recommend you work with jay because he'll work with you.
Got a great deal from a great salesman! Thank you Andy and thank you Westbury Toyota!
Jesus Nunez was my seller, excellent service attention kindness professionalism recommended 100%.
The best thing to buy a new Toyota is in this place, everything is incredible! and the best of all is Jesus Nunez
Luis Lall at Westbury Toyota was very respectful and understanding of my car needs and made my buying experience a great one.
I will be recommending this dealership to all! I had a great car buying experience with David Safian. He was very knowledgeable, answered all my questions and concerns and got me a great deal! Excellen t Customer service!
I can t believe Westbury Toyota! They totally changed my perception of car dealers. When I arrived at the dealership I was greeted by a wonderful salesperson that was happy to show me around the showroom. I originally came in to buy a highlander. I had a lot of questions about the gas mileage and price. The Sales manager was so nice! He gave me a bunch of different options to choose from so I could get the SUV I wanted for the price I could afford. He was patient with me and answered all of my questions very thoroughly and confirmed I understood all of the vehicles options. I can t wait to get my next vehicle! Thank you Westbury Toyota!!!
We were here at the westbury Toyota today, the sales Jesus Nunez was very friendly and professional. Love his services!
Thank you westbury toyota for your exelence service..they where honest and at front In my transaction... I came here from riverhead i will recomended this dealership to everyone out there....special thank you to Julian Gonzalez and Ramon Nunez...
Jesus Nunez is the best salesman here! He help us out! Please come and see him
Disappointed on so many levels making purchase at Westbury Toyota dealership.
Be careful if you are buying from this place.
I took day off at work and went here yesterday (May 22, 2018 Tuesday) with my father to avoid Memorial Day weekend shoppers.We were there to buy new Toyota Highlander XLE 2018 for father s 70th Birthday. I chose to go to Westbury Toyota dealership solely based on good Google reviews; I thought it would be worth driving an hour away from home to buy from business with good google reviews boy, I was wrong.
Car Price Negotiation with so many Sneaky Charges.
We chose to buy new Toyota Highlander XLE 2018 and started price negotiation. First we negotiated just car price and afterwards I asked for out the door price and we came to final price and shook hands. But out the door price wasn t the out the door price at all. He came back with additional $3850 charges afterwards. After our old 4Runner trade-in, NY Sales tax came out to $2771 and rest of $1079 came from below fees.
-Administrative Fee (Seriously?)
-Transportation Fee (Destination fee was already included in price we negotiated, and what is this fee for? Transportation to where?)
-Dealers optional Fee for processing application
-Registration Fee
-Inspection Fee
-Tire Disposal Fee
What was the point of negotiating out the door price if you are going to get charged with all these fees anyways. Salesman insisted these are mandatory fees outside car price and insisted can t buy car without these fees.
Long Wait Time and No Updates
Choosing car and price negotiation was done within an hour. But once you signed papers we were there for extra 6 and half hours just waiting at wait area. We were there for 7 and half hours total from 10:30am to little past 6pm. I know whole car buying process takes long time, but after first hour, my father and I were just sitting at the waiting area for 6 and half hours, just standby. We didn t get much updates on status, and why we were waiting for so long. At least tell customers, what s going on and tell estimated wait time or so, then we could have gone to lunch and come back or something. 6 and half hours just sitting at wait area starving is not fun. There weren t that many customers since it was rainy day and it was weekday, there were lot more workers. If it takes this long during slow day, good luck buying there on the weekend!!
Missing option/feature in the car (So upsetting)
Since our father is getting old, we were looking to buy car with all the safety features, such as backup camera and parking sensor and any additional safety features; Not just for our father but also for safety of other drivers and pedestrians. He drives just fine at 70 but who knows in the future, so backup camera and parking sensor was must feature for our new car. We went with Toyota Highlander XLE 2018 and asked salesman if specific car we are buying has parking sensor and he said yes. We came home to find out it doesn t have parking (backup) sensor. XLE model has other detection system such as Lane Departure Alert, which only beeps when there is car or object in blind spots on both sides. This doesn t help when it comes to parallel parking or backing up. This was upsetting since we are told this feature is included and we paid for the car with this feature and to find out missing when we got home.
Ripped me off additional $500 with deposit scheme (This really tipped me over)
I already had bitter taste and was upset from above issues, but this really tipped me over. After price negotiation and signing papers, I was asked to make $500 deposit with my credit card first. Salesman told me this will be taken off from my total balance later; this was just to make sure I was serious about making this purchase and told me this was part of process. Of course this was not taken off from my total balance later. I know there are sales tactics and dealership and salesman have to make money too but lying and ripping people off is totally different story.
Don't just rely on positive google reviews, check out their yelp reviews
my experience was the best ever,Mr.Carlos Umana was the best helper,from the time that arrive until the end,and i did get a car,thanks to Westbury Toyota....recommended 100%
I would like to say that the stereotypes of salesman is dead in my mind i met the most truthful salesman and easy please ask for him his name is duane green thank again westbury toyota .
Just got our new Rav4 from Luis Lall at westbury toyota. This is our 3rd car with him. We are a Customer for life.
I've been scammed but I don't want more people to be scammed because they are really bad So everything is bad So people have to be careful. Their salespeople and managers are very cunning. I don't recommend going to their car
I want to thank Guillermo Calvo for his great support and his good knowledge in his work to publicize the difference of a brand like Toyota with other brands in the market. Congratulations to Toyota for having trained personnel like Guillermo
Everything was up to the job and your people are great, I will recommend them, ESPECIALLY TO JESUS NUNEZ
I enjoyed working with Trevor Panton. He was personable and knowledgeable and made sure that the car we chose was a "good fit".
Great customer service! Definitely worth a recommendation
Thomas mejia excellent service very friendly and helpful good everyone was very efficient thank you and God bless you all I recommend it better prices than in milenium Toyota
Want to thank Ira for getting me a great deal and helping me setup my first service appointment. Also Christina was pleasure. No hassle, no nonsense. I want to thank you both.
Jesus nunez was my salesperson. I highly recommend him to be your salesperson. Nice and very knowledgeable.
Second time leasing from Westbury Toyota and with Ralston Dunn. He was wonderful to work with each time and made the lease experience so easy. Would highly recommend Ralston Dunn when leasing from Westbury Toyota.
david was just great to work with best person to get a car from by far 100% happy
Great place I travel hours to buy from them. Always a pleasure. Back again 1-19-2020. This is about the 10th truck I ve bought from this dealership. I ve been lucky enough to be helped by Scotty throughout the years and different staff members. Alex in sales and as he moved to finance. This time Jeremy as a sales person. As I ve written it s a 3 hr drive one way for me. The way I m treated here is impossible to be matched. If you are looking to buy a vehicle this is the place to go.
Eugene A
Don't trust these people for any advanced service! They lied to me about what tests were performed
and gave the wrong part numbers even for possible repair! Totally incompetent the only thing they are experts at are taking your money and not doing the work! Total scam beware don't trust them one bit!!
I arrived without an appointment but rep Jorge got me the service I needed and got me out in a reasonable time.The lounge was comfortable and I used the quiet area to read.
Alex was very helpful and provided great customer service. We were in and out.
this is great toyota dealer , and sales person abul hassan is greatman he treated me good and recommend me nice rav4 2019.
I recently just bought a new Toyota Tacoma from Tomas Mejia. Great service, he really worked with me for an affordable price and I d definitely recommend others to buy a car from here!
Mr Abul is very help full and knowledgeable and perfect person for perfect Brand.
Mr Collin Guida made our car shopping experience just perfect.
The whole Toyota team was very helpful and kind.
Best wishes
Jorge Guzman was very helpful when I visited Westbury Toyota. He answered my questions and promptly notified me when my car was ready.
Just wanted to share the great experience we had this past weekend at Westbury Toyota with Alex Eitan!! We bought out our lease and he understood all of our wants and concerns. He took on the responsibility to make sure we left satisfied.!! Thank you Alex!! If you're in the market for a new car, definitely go see Alex!!
Great Experience, and great people and my salesmen Mr. Mohammad Dar, what a wonderful person Very Helpful and He can get you a car for all your Taxi and TLC Car buying needs. Call Him and he is great person. I thank Westbury Toyota and Mohammad.
Luis Lall and Everett Ulmer was fantastic. They help us every step of the way. We are super excited to be driving off in our new 2017 Toyota Corolla SE! 10 stars!!
I highly recommend EVERYONE to Westbury Toyota and ask for Jay Gonzalez...he goes above and beyond...the best
Absolute pleasure to deal with, honest and respectful answered all questions will be referring family and friends to Luis Lall
After shopping around at a few places, Westbury Toyota offered me the best price on my 2017 Highlander. My sales person, Eyal Eitan had all my paperwork ready for me and everything went very smoothly. Very honest people, incredible deal, thank you Eyal for making it happen! I will be coming back when my wife's lease expires next year.
Great experience at westbury Toyota with Luis Lall. Good deal and fast service
Alex was great. Sold me my new rav4 and gave me a great price.
My wife and I were looking for a new car and we by chance found westburyToyota. The office is massive! There are literally an endless amount of car choices ranging from brand new to certified pre owned! We were fortunate enough to link with Mohammad who helped us from start to finish answering all of our questions and didn't pressure us at all. We ended up purchasing a brand new car that we're super excited about! They're family friendly they even have a cute play area for our daughter. We are very excited and plan to come back when we purchase our second car! Thank you Mohammad!!!!
Cisco was extremely helpful and patient with all my questions. He even went out of his way to drive me to drop my rental car off for me which was a 20 minute drive.
Andy was great! Helped my dad pick out his new Tacoma
I purchased a Scion FRS through Sean. I couldn't be any happier. He was very professional and knowledgeable. Overall great experience. Would recommend to family and friends.
We came to check for a minivan in Westbury Toyota, we wasn t decide to buy it Right away but Andy Kolmer our salesmen was very kind and patient to answer all our questions, also the finance manager Luis Valdes helped us a lot, then we got out driving a new car, we are so happy.
Just bought my Camry from Luis Lall from westbury Toyota. He made the buying process quick and easy. I thank him for all of his help
I was in the area on business and had no intention of buying a new vehicle that day. The deal and the experience I received from Jay Gonzalez and Julian Gonzalez was nothing less than stellar. The team at Westbury Toyota were fair, professional, personal and perfect. Thanks to Jay Gonzalez, Jay Gonzalez, Adam Smith, Bob and Mark for a great time and the nicest ride I have ever owned!
Luis Lall was amazing sale rep. He is informative. He knows his stuff!! I coming back again.
the best service, the best, attention, the best cars, and the best all in one place ...
Awesome dealership. Omar and Andy are amazing. Because of them we got the new 2021 Rav 4! Will def come back and recommend to family and friends. (:
I was scriptural about going alone to purchase my second vehicle but Gerald made it pretty painless with the process. I would definitely recommend them to anyone. Just be prepared for a long wait because they are always busy
Awesome dealership! Drove an 1hr and half from CT. Great service!
Definitely go get your cars from Westbury Toyota. I got mine yesterday with the help of my salesman Alex . He's the best so make sure you ask for him
Aldemar & Luis are amazing people! Always come here to shop for my new toyota! Thank you guys.
A great big thumbs up to the staff at WestburyToyota, especially Ira Feinberg in sales and Christina in finance. Not only did they deliver me a beautifull truck but they delivered me a great deal!! Ira was a straighforward salesman who wasn't pushy. He was very helpful and quite knowledgeable. Christina was a pleasure to deal with. She really knows her stuff!! She explained everything to me in detail and made the sale and very pleasant one. Finally someone quotes me a price and didn't try to change it last minute with a lot of hidden fee's. Rest assured that I will be back to Westbury Toyota for any future car purchases.
No body entertain us . Receptionist was talking to her friend. No value of customer except sales person that is also due to sales commission.
Very bad experience
My salesman was an excellent and understanding of our needs. I would recommend him and Westbury Toyota to my friends and family, Specially Mohammad Dar. Thank you for your help
Aldemar an excellent person as a seller gave me the pleasure to meet and to assist me in my purchase of my car I am very happy
I must say I had the best experience coming to Westbury Toyota. Mr. Mohammed and Mr. Anthony took great care of me, amazing customer service. I would not have went any where else. Thank you Westbury Toyota I love my new car.
Andy was a great help he made the experience at Westbury Toyota a really great and smooth experience contact him for great deals! Will definitely be back.
We went to this dealership just to test drive the Toyota Yaris IA only. Due to the car's lease program, I wouldn't think that I can trade my previous car to a new one anytime soon. I met Maria and discussed with her the situation. With her knowledge, experience, and determination, she was able to find a way to trade my previous car to the Toyota Yaris IA. We were also introduced to Juan who took care the last transaction of the purchase. He ensured we were taken care of like we were part of their family. So if you want an family oriented atmosphere with a great customer service, I highly recommended this dealership! Now, I'm able to save some money and have a reliable car to drive!
I went in the other day and Ira was one of the funniest dudes I've ever encountered with, he told me about the Toyota 86 and now I'm in love with the car it's a great car and a great deal
I have purchased a number of cars in my lifetime. I generally enter into the process with trepidation, which has ultimately been demonstrated to be well founded. Making this purchase with Bernie Anatra and working out finance details with John Edwards has without a doubt been the most pleasant experience I have ever had when buying and trading in a car. They are both consummate professionals, who not only know their products, but are able to walk customers through each step in ways that are understandable to the customers.
Thank you Bernie and thank you John. It was a pleasure meeting and dealing with you. See you again in 5 years, or sooner when I bring in a friend or relative potential buyer to introduce them to you.
Sincerely,
Stan Feinberg
Purchase date 9/03/2013
Vehicle: 2013 Camry LE in Classic Silver
Aldemar Cagua did an amazing job, very helpful and knowledgeable. He made my car buying experience easy and hassle free.
If I could leave no stars I would be satisfied. They are the biggest thieves. BUYERS BEWARE. Came in asked for a price of a used vehicle that I had seen on their website, and was told a completely different price then what was online. They gave me a price $4,000 more than what was on their website. When I showed the manager their website he had nothing to say. They dont care for their customers. I rather go somewhere else, they need someone to train their staff on how to get and keep customers, not have customers running for the doors. GO SOMEWHERE ELSE. I rather spend money else where and get treated better than drop a dime here.
great experience ! William Chin- Sang was a pleasure to work with. He worked with my budget and made sure I left with the car i wanted.
A great place to buy a toyota, they have it all, and Jesus Nunez is a great seller
Thanks jesus nunez for your attention, you are the best
One of the most racist place I have ever been in my life. If you re not white or black, they don t give F about you.
I have been leasing a 2018 Toyota Highlander for 9 months and have gone to the Toyota of Westbury Service 4 times now, with the same issue. The radio/GPS/telephone screen keeps failing. Part was replaced 3 visits ago. I continued to experience same issues so went back yesterday. They said the car needed an update. So I waited 90 minutes. Late for work AGAIN! They said all was good. I got in my car and realized that my phone was disconnected. We couldn't connect it. Then, while on my way to work I realized that all of my preset radio stations were erased, my GPS settings and recent addresses were erased and SiriusXM radio was disconnected. The screen went dark once and rebooted. I went back to Westbury Toyota Service today. AGAIN was late for work. I was told that they should have told me everything might get erased (they didn't!), that the update has nothing to do with SiriusXM (well it did!) and that the phone problem is not the car's fault, but my phone's (REALLY?). I left the car there so they could diagnose it (AGAIN). They gave me a loaner and told me that if I do not bring it back with the same amount of gas that's in the car, they will charge me $6/gallon. I guess my time is not valuable. Four times now I've been late to work about 3 hrs each time. How many times does it take to fix the same problem on a brand new car? On 4/26/19, when I left my car at Westbury Toyota Service the manager told Andrew to contact Toyota and describe what I was experiencing with my car and see what solution they recommend. I went to work. Several hours later I received a call to tell me that they tested their own telephone to see if texts were coming through and they were so therefore the issue is with my cell, not the car. I responded by saying "I told you to forget about the texts and not to disconnect my phone as it took hours to connect it again". They also told me that they took my car for a test drive and couldn't replicate my experience and therefore there was nothing else to be done. I responded by saying "Why did you disconnect my phone, again when I told you not to? And, I also told you that the radio/GPS screen goes dead every 2-3 weeks so clearly you would not be able to replicate it? Why did you waste time to take it for a test drive? What did Toyota recommend as a solution?" He responded that he did not call Toyota, because without seeing it for himself, there was no reason to call. So he disregarded his managers instructions. I asked "So, what's next?" He said I have to wait until the problem gets worse, bring the car back, so they can see what I'm experiencing. So, another words, it's OK for me to pay for a car that every 2-3 weeks malfunctions? I left work early to pick up my car and waited 30 min, as they couldn't locate the keys. They eventually found them on top of the lift. They do a great job selling and leasing you the car. When it comes to servicing it, it's a completely other experience.
This is the second car we've purchased here at Westbury Toyota. My Salesman Sadrac was very helpful and knowledgeable. I've already recommended him and the dealership to friends and family.
Sale dept. Alex, service manager rich and mr. Joshi very good team. They take care my car. Very fast. And professional. Thank you.
