Disappointed on so many levels making purchase at ...

Disappointed on so many levels making purchase at Westbury Toyota dealership.

Be careful if you are buying from this place.

I took day off at work and went here yesterday (May 22, 2018 Tuesday) with my father to avoid Memorial Day weekend shoppers.We were there to buy new Toyota Highlander XLE 2018 for father s 70th Birthday. I chose to go to Westbury Toyota dealership solely based on good Google reviews; I thought it would be worth driving an hour away from home to buy from business with good google reviews boy, I was wrong.

Car Price Negotiation with so many Sneaky Charges.
We chose to buy new Toyota Highlander XLE 2018 and started price negotiation. First we negotiated just car price and afterwards I asked for out the door price and we came to final price and shook hands. But out the door price wasn t the out the door price at all. He came back with additional $3850 charges afterwards. After our old 4Runner trade-in, NY Sales tax came out to $2771 and rest of $1079 came from below fees.

-Administrative Fee (Seriously?)
-Transportation Fee (Destination fee was already included in price we negotiated, and what is this fee for? Transportation to where?)
-Dealers optional Fee for processing application
-Registration Fee
-Inspection Fee
-Tire Disposal Fee

What was the point of negotiating out the door price if you are going to get charged with all these fees anyways. Salesman insisted these are mandatory fees outside car price and insisted can t buy car without these fees.

Long Wait Time and No Updates
Choosing car and price negotiation was done within an hour. But once you signed papers we were there for extra 6 and half hours just waiting at wait area. We were there for 7 and half hours total from 10:30am to little past 6pm. I know whole car buying process takes long time, but after first hour, my father and I were just sitting at the waiting area for 6 and half hours, just standby. We didn t get much updates on status, and why we were waiting for so long. At least tell customers, what s going on and tell estimated wait time or so, then we could have gone to lunch and come back or something. 6 and half hours just sitting at wait area starving is not fun. There weren t that many customers since it was rainy day and it was weekday, there were lot more workers. If it takes this long during slow day, good luck buying there on the weekend!!

Missing option/feature in the car (So upsetting)
Since our father is getting old, we were looking to buy car with all the safety features, such as backup camera and parking sensor and any additional safety features; Not just for our father but also for safety of other drivers and pedestrians. He drives just fine at 70 but who knows in the future, so backup camera and parking sensor was must feature for our new car. We went with Toyota Highlander XLE 2018 and asked salesman if specific car we are buying has parking sensor and he said yes. We came home to find out it doesn t have parking (backup) sensor. XLE model has other detection system such as Lane Departure Alert, which only beeps when there is car or object in blind spots on both sides. This doesn t help when it comes to parallel parking or backing up. This was upsetting since we are told this feature is included and we paid for the car with this feature and to find out missing when we got home.

Ripped me off additional $500 with deposit scheme (This really tipped me over)
I already had bitter taste and was upset from above issues, but this really tipped me over. After price negotiation and signing papers, I was asked to make $500 deposit with my credit card first. Salesman told me this will be taken off from my total balance later; this was just to make sure I was serious about making this purchase and told me this was part of process. Of course this was not taken off from my total balance later. I know there are sales tactics and dealership and salesman have to make money too but lying and ripping people off is totally different story.

Don't just rely on positive google reviews, check out their yelp reviews