H G Review of Westbury Toyota
I have been leasing a 2018 Toyota Highlander for 9...
I have been leasing a 2018 Toyota Highlander for 9 months and have gone to the Toyota of Westbury Service 4 times now, with the same issue. The radio/GPS/telephone screen keeps failing. Part was replaced 3 visits ago. I continued to experience same issues so went back yesterday. They said the car needed an update. So I waited 90 minutes. Late for work AGAIN! They said all was good. I got in my car and realized that my phone was disconnected. We couldn't connect it. Then, while on my way to work I realized that all of my preset radio stations were erased, my GPS settings and recent addresses were erased and SiriusXM radio was disconnected. The screen went dark once and rebooted. I went back to Westbury Toyota Service today. AGAIN was late for work. I was told that they should have told me everything might get erased (they didn't!), that the update has nothing to do with SiriusXM (well it did!) and that the phone problem is not the car's fault, but my phone's (REALLY?). I left the car there so they could diagnose it (AGAIN). They gave me a loaner and told me that if I do not bring it back with the same amount of gas that's in the car, they will charge me $6/gallon. I guess my time is not valuable. Four times now I've been late to work about 3 hrs each time. How many times does it take to fix the same problem on a brand new car? On 4/26/19, when I left my car at Westbury Toyota Service the manager told Andrew to contact Toyota and describe what I was experiencing with my car and see what solution they recommend. I went to work. Several hours later I received a call to tell me that they tested their own telephone to see if texts were coming through and they were so therefore the issue is with my cell, not the car. I responded by saying "I told you to forget about the texts and not to disconnect my phone as it took hours to connect it again". They also told me that they took my car for a test drive and couldn't replicate my experience and therefore there was nothing else to be done. I responded by saying "Why did you disconnect my phone, again when I told you not to? And, I also told you that the radio/GPS screen goes dead every 2-3 weeks so clearly you would not be able to replicate it? Why did you waste time to take it for a test drive? What did Toyota recommend as a solution?" He responded that he did not call Toyota, because without seeing it for himself, there was no reason to call. So he disregarded his managers instructions. I asked "So, what's next?" He said I have to wait until the problem gets worse, bring the car back, so they can see what I'm experiencing. So, another words, it's OK for me to pay for a car that every 2-3 weeks malfunctions? I left work early to pick up my car and waited 30 min, as they couldn't locate the keys. They eventually found them on top of the lift. They do a great job selling and leasing you the car. When it comes to servicing it, it's a completely other experience.
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