Wal-Mart Hilltown Review

Its nice to be able to shop for almost everything in one store.

It's Walmart.. all kinds of stuff, and one of the few places I can shop on a regular basis.

Its walmart, a shopping journey into itself. They have just about everything, but its certainly not of the highest quality. The store is disheveled, lots of stuff where it doesn't belong, pallets in the aisles, generally disorganized. Staff could care less, if you could find someone to help, and if they spoke the same language. The online inventory rarely matches what is in store, I've had several "pickup in store" orders canceled or modified because what they said they had, they didn't. The patrons - just wow. The people you find walking the aisles of walmart exist no where else, as they would be thrown out of any other store, but are at home in walmart. Walmart is a necessary evil....The vision center is really good though, that's a plus.

There is no other place to buy antifreeze and bananas or has anything your looking for.

3:30 cashier on register #12 doesn't know her job. Couldn't ring up my grocery using a gift card and I waited 20 minutes for a manager that did not come. Ended up using a credit card to pay with. Not a happy customer, thank you....

Excellent customer service. The lady at counter said if you give the reason "no longer needed" we will have to charge you the shipping for returning the items. So she said I will choose the reason where you don't have to pay the shipping fee.

Empty shelves. Check out is to long of a weight all the time.NOT ENOUGH CHECK OUT REGISTER OPEN ALL THE TIME!!!!!!!!!! SELF CHECK OUT NOT ENOUGH CASH CHECK OUT!!!!!

Unreasonable wait time in lines. Open more registers please

Neat, clean, and well stocked. Walmart stores in predominately African American and Latino neighborhoods should be as well stocked, and tidy as this store, located in a predominately white neighborhood, is.

Well stocked... Not like other Walmart's in the area

It's a typical Walmart. Supercenter so has groceries as well. Bathrooms are very clean. Has Subway, and a few other stores embedded inside (pretzel store, Eyeglasses store)

Extra effort being taken to maintain social distancing and sanitizing the shopping carts

The second time I have been to this store and not enough associates to accommodate the amount of customers

They have a lot of stuff . If they don't have it you don't need it.

On the morning of July 28th 2019, I attempted to purchase Formula from the Hatfield location. After working 14 hours, overnight, I ran into the store for what I expected to be a quick trip. Upon discovering that the formula was behind a locked glass case, I was able to flag down a store associate who said he would be able to assist. He walked to another location and after 5 minutes, returned and stated someone would "be with me shortly". After about 10 more minutes, and no one arriving, I flagged down another associate and I was told the person in the fitting room area "had the key" and that they should be with me soon. He also apologized for the wait. After about 5 more minutes, I walked to the fitting room location and asked for assistance. The associate paged someone named "Hannah" to come and assist me and said she would meet me near the infant formula. I returned to my original location. After about 7 more minutes, an associate came to retrieve the formula and asked me if I was done shopping. I informed her that the Formula was the only item I came for. She then escorted me to a line occupied by a cashier, all of which had at least two customers with carts filled with items. She placed the formula next to the cashier and apologized again for my wait, as I was expected to wait in line behind heavy shoppers for one item. Why was I unable to use the self checkout? At the end of this experience I felt so humiliated by the notion that all of this was in an attempt at anti-theft and I had been so greatly inconvenienced, I left the store without even purchasing my item.

Customers should not be made to feel like thieves. I ended up purchasing my formula from Giant Supermarket, where I was able to walk in and purchase my desired item immediately. I will likely never purchase infant formula from any of your stores after this experience. It was very inconvenient and humiliating. There has to he a better system in place. Maybe even an electronic alert system when a customer needs assistance with infant formula. I was very disappointed by this experience.

Update: I sent this letter to their corporate office and immediately got a response that stated "You should hear from the Hatfield store in 72 hours". They NEVER got back to me. Poor service all around.

Terrible customer service. Needed shoelaces none on the rack was told to come back next week. I will not be returning. This happens all the time.

Clean store, friendly and helpful staff and a wide variety of choices for every products you see.

Overall it's a decent Wal-Mart. I wouldn't recommend going on weekends, it's staffed the same as weekday.

For all the nursing moms FYI: the family/nursing room is locked and someone had to get the key, God knows where. Wal-Mart if you don't know when a baby is hungry they start yelling. Please keep the key near the pick up area. By the time the door was opened and I finished nursing my hubby was done shopping :[

Would be nice if they let me know what walmart it was. Not all of them are the same.

Honestly disappointing. But it s expected for a Walmart. It has the same annoying Walmart people

Place is a zoo. Staff isn't friendly at all. No one says hi. Shelves are hit pretty hard and kind of bare. It's dirty and unorganized. This is my least favorite location.

Good shop but the checkout situation was unnecessarily silly. Dor the youth scan why dont you have the people who shouldnt be in there with 300 items go to the left so the ones with 5 items can go right and can get home. It makes sense think about it

If you need something at this Wallmart - drive there and look for it, because they don't answer phones muchless pay attention to you when you request their help in the departments inside the store......

Convenient. Most of the time the store is stocked. Not the friendliest place.

This Walmart is in need of new management. Even for Walmart these co-managers are horrific. I d have better luck trying to stick a cactus through a needle then to find a manager without an abrasive attitude at this location.

Had a nice stock of toys went to get a TV but they didn't have that.

Shopping sucks , they carry a brand of baby bottles , but no nipples for them

Its wally world nothing less of what you expect lol

Used to be great, but now seems to be out of everything.

Only 3 check out lines open at 3 pm today. Self check out was overflowing.

They took away the person that can help you at the watch area.. figures I would never need to go there until now

I find everything I'm looking for and get checked out in no time at all. I've been coming to this Walmart for years. I like to get in and get what I need when it comes to shopping and carry on with my business continuing on with my day, or evening. They meet my requirements all the time. Great place to shop!

An insulting experience in wasted time.

No one comes to Walmart for the stellar customer experience and I didn't expect anything but an item delivered generally on time. I ordered an item that was meant to have come two weeks ago at this point and I suppose it did but came damaged. That's fine. Things happen. My qualm is that it arrived and they knew it was damaged but didn't let me know until now. I tracked the order, which showed that it was there, so I went to the store to speak to someone as by that point it was already late and figured it might be damaged or something. I check in and the guy working in the pick up section came over, saw it was there, changed his mind and went to speak with someone else behind the counter. He came back and said that it would be ready in a day or two (I'd already spoken to someone on the phone earlier that week with the same response) I asked if I could speak with a supervisor or someone to see if something was wrong and he said "No. Just come back in a day or two. You'll get an e-mail". I asked again if I could speak with someone and he again told me to come back in a day or two. Now, 5 days after that trip, I get an e-mail that it is damaged and they are refunding that. Was it too difficult to send that when it initial arrived two weeks ago?
I understand Walmart employees are not Walmart employees because they are exceptional individuals, but this scenario doesn't happen without a number of people pushing responsibilities onto other people so they don't have to deal with it.

Walmart is hurting for employees, covid restrictions are in place but customers need to wear their masks and properly. Management needs to enforce it. Nearly 45 minutes standing in line to check out. Shelves are not full nor even tidy. Employees helpful and as quick as they can be. Very nice hard workers.

They always have everything we need in stock. They are also doing good preventatives for covid. Their associates aren't always the friendliest but i imagine the types of people going through here, would wear anyone down.

Inventory is horrible. Basics like underwear and socks were not to be found.

Bigger than the normal super centers. Found everything I needed.

The lines were crazy long this morning but mine moved pretty quickly! Plus I found exactly what I need!

Every time I go something is off. This time I was going to the pharmacy side to ask about the location of the Vick s ointment, I was told it should be somewhere around the aisles in front. Then I ask what would be good for a sore throat. Was told to wait for the pharmacist. Pharmacist comes and ask me if I have a question I said yes she says that she s gonna take the person behind me because she s been waiting for a while now. Mind you I was the one waiting in the CONSULTATION line first. I saw her in the PICK-UP line and then behind me. How s that fair?!? I just left to another supermarket. It s not the first time I ve been in a situation like this (racism) in this Walmart

Lack of help, overcrowded,dirty restrooms. I will never shop there again unless it's my last resort

Has everything needed. Clean store but only one cashier working today. Very long line

The women at the customer service desk were horribly rude. I went in to cash a check like I ALWAYS do, and have been, with the SAME checks from my job for the past year, my address is misprinted on my check, my address number is 44 and its printed 4, but all of the other information is the same. They told me they couldn't cash my check because the information did not match, all while being extremely condescending and down right mean. They also told me that they had nothing to do with it and that walmarts (as in every Walmart) system had changed so they were physically not able to cash it. So I decided to drive 10 miles to the next Walmart, and what do you know..? There was no problem whatsoever! Thanks to the nasty women that worked at the hatfield Walmart, It took me about an hour and a half longer to cash my check! Thanks gals!

Sucked tryed to buy baby food could not find anyone to open case . Left

Hate Wal-Mart cause I always spend too much money,, but it's a necessary evil.. Got to love it...

GREAT!!! I REALLY ENJOY SHOPPING THERE AFTER A LONG NIGHT AT WORK!!! THANKS WALMART...

Had bought a product at a Toledo Walmart that turned out to be a return that was shrink wrapped to look new, and the person returning had swapped the original product with crap. This Walmart accepted the return without any hassle.

Go to this Walmart frequently, generally can find what I need unless it's Jeans. Have better luck for those at the Harleysville location but that Walmart isn't 24 hours or have the grocery section.

Walmart gets a bad rap, never had an unpleasant experience there.

Messy store. Rude employees. I mean, it's Walmart. What else would you expect? Power shop, and get it over with.

Tonight I thought I lost my iPhone, the two men back in electronics Randy and Carlos are literally A+ employees. I ve never had better customer service. Both such great people!

My Girlfriend was mad at me when I told her that I'm going to check out sometime I
want to keep on looking at everything else and I forget what time it is.

This store is great i though the orther Walmart were great but this store is well stocked an easy to shop in know clotted isles very clean
Store.

Walmart has everything you need so I give it 5 stars

The isles here are very wide, allowing for more thorough social distancing than most places. They had everything I needed, even obscure pharmaceuticals and allergen-free artisan bread. This Walmart contains a Subway if you're looking for fresh food while you're out.

It was great how everyone but us walked out without having to get their recipe checked.

This is honestly the only Wal-Mart I will go to, I travel 45 mins beacuse,it's always clean,staffed,and items are always in stock.

The pits
Shelves arent stocked n long lines
Don t order on line
I did n out of 160 dollar order only got 56. Went in store and all my stuff was on shelves n they told me didnt have or out of stock
Bs never again

I was there yesterday at 6:39pm and went through the self check out. The young man that was running it was NOT wiping down the check outs. HE DIRECTED ME TO A SCANNER THAT HAD SOME LIQUID ON IT AND THE SCREEN WAS FILTHY. I cleaned the scanner myself and the screens and it was evident on the towel just how filthy the equipment was. If your cleaning them between each customer they should be spotless!!

Also Wal-Mart employees and EVERYONE else. NOT COVERING YOUR NOSE W THE FACE MASK DEFEATS THE PURPOSE OF A FACE MASK!!!!!

We shop periodically at Walmart and were disappointed this Wednesday 1/8. They were out of certain items we came there for. But that was ok with us, the problem we had we purchased bananas from a counter that listed them for 0.48 per pound but was charged 0.58. We went to customer service and were informed they didn t change all the signs for the list price per pound and we were to get the shown price of .048 per pound. She handed it off to I guess a floor supervisor for the refund but he said we were charged the correct amount after looking at the register. He was wrong and since it wasn t a lot of money I just didn t want to deal with it. There is a lot of competition out there so I will start looking around.

Wal-Mart in Hatfield so much better supplied then Quakertown and so much cleaner funny how can 10 miles between stores from same company be so different in so many ways

Price and selection good. Service slow and not very knowledgeable.

Well stocked and yet under staffed on registers. Only two regular registers and a dozen self check-outs.

Lines over three dozen parties long. Frustrating to the point of abandoning purchase and leaving.

Very crowded and the lines are really crazy. I know that we are all doing the best that we can.

The store had the couple of items I went for. 18 check out aisles and only 3 were open with lines 8 to10 deep. The final frustration was when the extremely slow moving cashier held up the bag of onions stating "it has no tag" and proceeded to stare blankly at me!!!

This is a good Walmart. I wish they would stop having people touch my receipt to check it . They must think i look suspicious