Experiened a very very rude checkout staff when I shopped there first time. I almost sweared to never set my foot in there again! I'd only shop there if I needed something immediately as this is the closest shop to me. Products are a bit pricey as well. Freezers was broken, wasn't fixed for quite a while.
Very nice store, very busy meaning there are often queues
Excellent service...quality foods both provisions & fresh....excerpt selection
Spit Roast fresh Chickens. Sever spices & flavours.fresh Breads.....Fishmonger & Butchers
Many people without face masks and the staff and management allow it.
Great store with fairly friendly service, bit small though.
I'm intimidated by the packaging here. I'm certain that the herbs for one are yelling at me, and they're being very verbose. I don't have time to hear your stories, silly herbs.
The manager I guess, old british man with grey hair treated an employee very badly in front of all the costumers and also told me to move from the chair / table saying I could not be near to the tablets. I was having my meal and NO ONE was there using the tablets for the shopping. I was beside.
Never treat your colleagues in a rude way and specially in front of the costumers. the colleague was trying to help on the self check out scans
It is a good place to buy fast food or something pantry or super. If you need natural water to drink, do your research first if you can drink the tap water (another drink is the same as or cheaper than bottled water).
Why say you open at 7:30 when you're not? It's now 7:48 as I'm writing this
Could not get the organic products. customer service perfect
It is really cleaning and it is easy to find what you need.really good service.
Just one thing to say : unefficient staff, lazy, rude. A man working on the till was on his phone. Really disappointed. I won't come back.
Good products, convenient location can be busy at times and would better if more staff available to help, otherwise no complaints and will continue to use this as my local store
A smaller branch. Tends to become claustrophobic with narrow aisles, pillars and blind corners.
Probably among the worst supermarket. Even when the shelves are full, which doesn t occur often the selection is pathetic and the staff doesn t know how to say Hello, thank you and bye. And that s in a wealthy residential area. If you compare it to their stores at the Marylebone High Street or the one on Edgware Road this one is dismal. Today it s not better. The fishmonger is arrogant and she is also incompetent and not wearing a mask like many partners they put their customers AT RISK.
Wrote to their HO. No reply.
Not my usual branch but it was necessary to visit. Not very impressed with some of the fresh produce
I normally like Waitrose but after visiting this one i think I'll give them a miss, staff would rather stand around chatting than filling empty shelves or helping customers find things. It makes me think the company doesnt care enough about them for them to care about us. Either that or this one just has really bad management.
Great selection of over priced groceries...
Full of yummy mummies as they are apparently known
Larger and better than the store at Gloucester Road. It has a good range of produce but it's not cheap and the queues can be quite long.
Normally a huge Waitrose fan. However this branch is poorly run and managed. Self service tills are terrible. Over sensitive and constantly 'red light' ( I am tech pro) and no one around monitoring always waiting for far far too long as the tellers shout 'red light!" And no one comes. So irritating. Also staff are not around. Shelves often partly stocked. Just a general feeling of not good enough for the premium price we are asked to pay.
It has very very good food items well presented and with attentive staff
It looks small at the front, but it goes a long way down to the back and it has everything in there like a two story store Waitrose.
AnnaMaria served me today @8:30 but didn't complete serving, jump to next customer before I leaving the till !!! I wait her to finish serve other customer, she get annoyed instead of me !!!! she served me again but with no care at all ... this is forth time I noticed she is not friendly at all during three weeks only !! what about other customer she deal with !!
We are @ Waitrose ! ! ! !
Wide choice perfect for any perfect needs for any power supply.
Hardly anything on the shelves 24/7, when do they restock?
Once a week?
Now shopping primarily at M&S.
It is clean, well organised, excellent products and great staff
Not a happy one. I will not try to go unless really desperate . Some staff are not user friendly.
The staff was so helpful I found a old lady need help asked a member of staff to help me with her they done the whole shop for her and didn't except any money from her very kind people at this store. This is when the pandemic first started.
I have been to third World Countries supermarkets and shelves were more stocked up than at the Waitrose in Kensington. The pictures attached were taken at 1:00pm on a busy Saturday afternoon. Bumped in to several people and everyone today was asking staff what was going on with the empty shelves! For those who shop here, this is a regular occurrence. Customer care at it s worst!
Horrible shopping experience staff member (Brian) was so very rude. This is my local and he seems always to be in such a bad mood.
He is very old so probably has to work however he needs to be professional.
Horrible horrible experience.
Waitrose is a really good shop and they have some good offers before Christmas
Strange this branch was a bit shirt on fresh veg but guess being Saturday they are being careful about food waste
Very helpful well trained staf and this is a good shop recommended
Great case study on why grocery stores need self service check out. Waited 10 minutes to by 5 items
hit and miss -sometimes you get excellent staff, other times not
Even though we couldn't find the wine we were looking for, they have some amazing vintages here and I'm pretty sure we'll back.
Staff was extremely helpful and did their best to help us.
The shop is well maintained, clean and offers the selection you got used to.
Pretty standard Waitrose, unusual layout makes walking around a bit confusing
Too expensive, very slow staff always... waiting is too much at the counter and self service is only for card. Even when you get the chance to buy reduced price items they're too expensive even then for their own worth...
Pretty busy but very good staff doing their best, it was a very good shopping experience.
one of my most loved shops.buy there for 14 years and always enjoyed the quality of their produce
Lovely place to shop, great food selection for vegans and vegetarians. Plus meat eaters.
Luxury supermarket and ingredients are very substantial.
Not a place l frequent often, some interesting foods to try, generally expensive ans staff seem stressed most of the time.
This Waitrose is larger than it looks from the high street. Lots of the quick products (snacks, lunches, tv-dinners) are at the front, but there's a full range of veg and frozen goods, as well as non-perishables, towards the back. There are also checkout tills at the back too, which are often quieter than the few at the front. Staff are helpful and keep the store tidy. Waitrose food can be expensive but is usually good quality. Their own-brand products are often in-line with prices of other decent supermarkets and they have deals which make visiting worthwhile.
Very poorly run branch, not a typical Waitrose store.
This is my regular Waitrose and love it.
The staff are fantastic and very friendly. Always willing to go the extra mile for customer service.
The produce is of high quality as to be expected. Fresh meat counter is brilliant
I've not yet been here, but I had a dream about it involving my P.E teacher - Nacho. Not good. Nice halloumi isle ( I think, never actually been). Nice dream though. Thanks for reading my review.
Really bad customer service. Unfriendly and rude staff, with bad manners and lot of sarcasm to the customers. I have a number of issues when the staff was bad with me. Sad to have that experience in shop like Waitrose
Good selection of food. However they repeatedly handle meat and fish with bare hands, while also touching cleaning agents, benches, and face. Whenever I mention it they are very apologetic about it but next time they do it all over again. They don t think that someone who gets sick a few days later will not even realise it s from them. They need training in terms of sanitation and also in terms of service.
Worst layout in any Waitrose store I have been to in the UK. They seriously need to find a better location. Will not shop here as it's impossible to find a lot of stuff, they also have way fewer offer than normal Waitrose stores.
Superb, and the riff raff are staying at Lidl in Shepherds Bush and Tesco. Nice food especially the essential items.
Great selection, with incredibly helpful and friendly staff.
Probably the worst Waitrose I have ever been to. Very poor management - shelves often empty, self service tills don't work, long queues, not enough tills open, staff very nervous... AVOID!
Terrible terrible! Some staff are very rude! the checkout can be horrendous which wouldn t be that bad if their was more than 1 person working on them! You can clearly afford to put more than 1 or 2 people on the till majority of the time their is enough customers in your store to warrant it! I usually go between their and wholefoods but after today I think I will stick with WF their customer service is fantastic!!
Terrible, Queues at the checkouts and not a management face in sight. No parking, and a general lack of customer care
It's not the biggest of stores but has a good selection of products. The staff are always friendly and helpful
Here have everything what you need about healthy food
The nost filling potato and Spinach dish ever. So cool to eat next to the big winfow and stair at high street Kensington. Best on Saturday morning
Very conveniently located and usually well stocked although not the largest Waitrose
I agree with the previous reviewer. Great to have the store on my doorstep and they have good quality products - I'm a huge Waitrose fan - but stock range reduced considerably, shelves poorly stocked except at Christmas, not enough tills open and the self service usually is managed by the manned service tills which holds everyone up. There is a serious management problem here which has existed for a long time.
Great shop, well managed Waitrose, with a great choice of products considering it's fairly small. Very different to the Bayswater one
The cashers seemed uninterested/ depressed and inattentive. I was trying to find a decent salad dressing and ended up finding one that had dust all over.
I think its one of the worst waitrose branch in the area I ever encounter.
Good value for money.
Especially considering the area.
Good range of products for a shop this size and helpful staff. Bit on the pricey side though.
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