Waggy Walky's

Waggy Walky's Review

Reviews 107
4.2
Contact us
Reviews 107 Page 1 of 2
Filters:
Rating
Language
Sort:
Most recent
W
3 years ago

We have had an incredible experience for more than...

We have had an incredible experience for more than a year and a half. Our walker is fantastic. She has taken such good care of our pup. If our pup is ever sick or something has happened we always know about it right away. She sends us great photos of our pup and we know how much our little pup loves seeing her during the day. We are so happy with Waggy Walkys.

L
3 years ago

So friendly and responsive! They got back to me ri...

So friendly and responsive! They got back to me right away when I first signed up and got me settled with a walker when I needed one at short notice. My pup Duffy loves all his walkers and they were also helpful and prompt when we had to alter our plan when the COVID-19 closures went into effect. We re definitely glad we found Waggy Walkys!

K
3 years ago

Wonderful service! Very professional, quick to res...

Wonderful service! Very professional, quick to respond, and they go above and beyond to make sure our pup is taken care of. They've sent backup walkers every time one has been needed. I've never had to worry about our pup getting let out for his walk.

K
3 years ago

Horrible service. Forgot to walk my dog 7 times in...

Horrible service. Forgot to walk my dog 7 times in a row, ended up canceling and switching to a new walker. How hard is it to remember to walk my dog when that s your only job? It has been a full month and they refuse to return MY house key. DO NOT USE IF YOU LIVE IN DC. Unreliable and worst service I have received in a while. Not enough walkers in dc

J
3 years ago

Twice our dog has been left at the house because a...

Twice our dog has been left at the house because a walker quit and they have not been able to send a replacement! This poor animal is just supposed to sit for hours without going to the bathroom? Their best response is to pay for our next walk. How good can this company be if their walkers keep abruptly quitting

a
3 years ago

I've had a great experience using this company! I ...

I've had a great experience using this company! I was able to meet with the walker they assigned me beforehand to see if my dog got along with her. He can be a little skeptical of new people but it went really well! I get a report of the walks everyday, which I find very comforting. The office is always accommodating and it's easy to cancel when I know I'll be home. Highly recommend!

P
3 years ago

Waggy Walkys is a great company. I hired them abou...

Waggy Walkys is a great company. I hired them about a year ago to help walk my Border Terrier during the day while my wife and I are at work in D.C. Waggy Walkys supplied top-notch walkers who were dependable and friendly. I highly recommend this company.

J
3 years ago

I've been a client since the very beginning and af...

I've been a client since the very beginning and after 5+ years, I'm still a satisfied customer. Waggy Walkys is a great service - the team is responsive, the walkers/sitters are professional and most importantly, my dog is happy. :)

J
3 years ago

Very unreliable walkers. They also bill for walks ...

Very unreliable walkers. They also bill for walks they didn t do. I highly recommend looking elsewhere for a walker!

(Update- 3/2/2020) Although I did have a negative experience with this one dog walker, the customer service team was very helpful in rectifying the situation. I was refunded the full amount of the walks and they were incredibly apologetic about my negative experience. While I won t be returning to this company, I was happy with the quick way my issue was resolved.

B
3 years ago

Waggy Walky's has been a great partner in our dail...

Waggy Walky's has been a great partner in our daily doggie routine. We have a dedicated walker who is just awesome. When she needs time off, the team at Waggy Walky's works to find a replacement quickly. They are very communicative and highly service oriented. I can highly recommend them.

J
3 years ago

Professional & Knowledgable about all things pet c...

Professional & Knowledgable about all things pet care! The company is insured and bonded & all the walkers and sitters a subject to 50 state background checks. Great office staff & great walkers! Highly recommend this company!

R
3 years ago

We have used them for years. Sometimes we have had...

We have used them for years. Sometimes we have had an unreliable walker, but most have been super. The walkers have been very responsible and taken great care of our dogs. Our dogs love their walks.

M
3 years ago

I have been very happy with Waggy Walkys and our

I have been very happy with Waggy Walkys and our
Walkers. Our last two walkers, John and Josh have been particularly helpful and overall wonderful. Our current walker Mike is very good and my dog is always happy to see him. My dog is happier and healthier too.

J
3 years ago

I stayed home one day after two suspected no-shows...

I stayed home one day after two suspected no-shows and sure enough - there was no arrival to my home. Please use caution and find a way to validate that your walker is showing up if you use this company. On multiple other occasions I found out that the walker was not showing up in their assigned time window and my dog went 8 hours without being walked.

Additionally, they don't honor their rates. The company agreed upon a rate with me and regardless, they never credited me for the first month billing cycle. Then moving forward, they only honored that rate once. If I don't check monthly, I end up being charged incorrect amounts. As a CPA, auditor, and working in forensics, I don't know how a business gets by with charging someones card a fee that they contractually have not agreed to - this could easily turn into a lawsuit.

I will say, I gave them two stars in stead of one, because they make a lot of effort to try to correct their errors. The business wants to grow and do the right thing. However, they are behind in comparison with their competitors. They have no mobile tracking and they don't leave "status" notes. You will have no idea at what time the walker came or what your dog did during that time.

Unfortunately, you are better off elsewhere - even if it is a few dollars more.

M
3 years ago

We have been using Waggy Walkys for over a year an...

We have been using Waggy Walkys for over a year and they have been excellent. When a walker is unavailable then send someone else over to walk our lab. When she was in heat they changed her diaper for her. My schedule is flexible, I can call in the early evening to cancel for the next day and if we need an additional day they have made sure it works out. We have received photos from the walkers which has been a real treat. We do not pay until the month is over and then charge our card. I would recommend Waggy Walkys for walking your dog.

L
3 years ago

It has been wonderful working with Waggy Walkys- w...

It has been wonderful working with Waggy Walkys- we have had consistent and reliable dog walkers over the past few years who have formed a relationship with our pup, and if they are away on vacation, it is wonderful to know that Waggy Walkys will always make sure our little guy is taken care of! We would recommend them highly!

J
3 years ago

This is the worst company to use. I been using the...

This is the worst company to use. I been using them for 3.5 months. I had 12 different dog walkers. And they have mishandled my keys multiple times and forgot to do the walks on multiple occasions due to bad logistics on their part. They have huge retention problems and the walkers can never be consistent. The only thing that they are good at is saying I am sorry . The communication is quite terrible unless when they need to collect payment. Chris will blow up your phone to get the payment but when they forget to do the walks they don t bother communicating. I decided to go to their office in Falls Church and I realized why they are so inefficient then. I encourage everyone to visit their office. It s completely rundown. One thing I realized that was bad was where the keys are stored. They are in this flimsy box that was probably bought from the dollar tree. The office lacks any systems they claim to have and all that nonsense they claim they have in place. Just a bunch of google products that even their staff admitted to when I asked how my keys are handled.

Definitely zero stars from me.

P
3 years ago

I have mid-day walks and they accomodate necessary...

I have mid-day walks and they accomodate necessary changes to my schedule. Some places make you pay for walks even if you dont get them and make it hard to make changes to the walk schedule. My dog loves all the walkers--except for one-- and they made a change swiftly. They have a lockbox system for the key which is nice too. Their prices are good as well. I would recommend.

N
3 years ago

I highly recommend Waggy Walks to all fellow dog p...

I highly recommend Waggy Walks to all fellow dog parents! They were flexible to my needs, attentive, always communicated well and took great care of my high-energy Shiba Inu puppy! Jay was a great walker and always left progress reports, which I loved coming home to.

L
3 years ago

I couldn't be more pleased with Waggy Walkys. I h...

I couldn't be more pleased with Waggy Walkys. I have been using them for the past year to give my three dogs - two greyhounds and a borzoi - a mid-day walk. Pailin, my regular walker is a sweet as they come! My pups love her. I travel a lot at the last minute and the company has been extremely gracious at making changes to the schedule often at the last minute. I am very picky about who care for my dogs, and they are the greatest!

R
3 years ago

This team is really great. Very responsive to all...

This team is really great. Very responsive to all requests and quickly arranged for replacement walkers the few times it was needed. Rebecca is so gentle, patient, and always on time. She truly treats my dog like her own.

S
3 years ago

Completely satisfied with the service provided by ...

Completely satisfied with the service provided by Waggy Walky's - incredibly easy to work with and always reliable. My work schedule can be variable and they are so accommodating with last minute changes. I also love the little notes and photos from my walker about how the walk went that day - it's such a relief to know that my pup is getting so well taken care of while I'm away. Highly recommend!!

K
3 years ago

Mary is such a good dog walker--she really loves o...

Mary is such a good dog walker--she really loves our dog, who gets really excited when she hears Mary come in the door. She's also very conscientious--we recently had a gas scare of some kind when we were both at work and the firemen wouldn't let Mary inside. Mary had one of the firemen check on our dog before she would leave and then called me immediately to let me know everything was ok. She's been the best and most reliable walker we've ever had. The rates are competitive and the service is always reliable. Highly recommend!

J
3 years ago

I wouldn't take my dog anywhere else! Waggy Walker...

I wouldn't take my dog anywhere else! Waggy Walkers have compassionate and well-trained walkers. They are awesome whether you're planning a long trip or need last minute help. And they leave detailed report cards for every walk. Thanks guys!

N
3 years ago

Waggy Walkys is the best! We have 2 doggies that g...

Waggy Walkys is the best! We have 2 doggies that gets walked 3x week. They absolutely love their walker!! The customer service team is top-notch; they are very good at responding to questions and help accommodate schedule changes.

G
3 years ago

We are brand new to DC . We arrived from the Carib...

We are brand new to DC . We arrived from the Caribbean before our kids and I began the search for some dog services. First up, I needed someone to help me get them from their flight to our apartment, and I needed to find walking services. My online search took me to Waggy Walkys. Being a very anxious mother I had many questions and concerns. Every email and every phone conversation I had with them was educational and more than that comforting. Each person put my mind at ease. After a issue with our first person scheduled to handle the airport run, they worked their tails off to arrange another option. They say everything happens for a reason, and I know that the first driver fell through because little did we know that an Angel was gonna meet us at United Cargo. Eileen, who actually works in the office, met us with not only a warm embrace, but had every little thing we might need when the dogs landed. She could sense my anxiousness, and regaled us with conversation and worthwhile information about our new city. I can t imagine a better person for this endeavor. After they arrived and while we settled business matters with the airline, Eileen looked after our kids. As the first face-to-face interaction with Waggy Walkys, I knew we were in excellent hands.

Since then we have had beyond excellent experiences with our neighborhood walkers. We ve never had to use dog walking services before and I am so impressed with the amount of time and consideration the walkers give into learning about my dogs and then the follow after with each outing. Notes are left that outline how the walks went, who did what *smile*. Just more information than I would have ever thought went into this business. And it is a business and Waggy Walkys takes it seriously. They treat owners with respect and compassion and friendliness. I was so worried about moving my dogs from the Caribbean to the city, but Waggy Walkys has made me happy to have done just that.

S
3 years ago

I have been using Waggy Walkys for about 2 months ...

I have been using Waggy Walkys for about 2 months now and am very happy with their services. I absolutely love getting daily updates when I get home from work about my pup! Prices are probably the best I have seen around town for a 30 Min walk. Overall very pleased with Waggy Walkys!!

F
3 years ago

After an injury I was unable to walk my two dogs i...

After an injury I was unable to walk my two dogs in the evening. We turned to Waggy Walkys after a reference from a friend. For the past 3 months we have had daily walks in the evening.

Our walker, Alicia, was always on-time (or if delayed kept us informed), gained complete trust with us and our dogs. As opposed to a lot of other dog walkers we see around our neighborhood who are constantly on their phones and barely take the dogs for a longer walk, Alicia made sure our guys had all of the time they needed to stretch their legs and do their business. Often times she went over the allotted time to give them a little extra play time.

Any time we had to make a change the WW office workers were responsive and accommodating.

I would highly recommend Waggy Walkys as a professional, trustworthy organization to care for your most precious four legged family members.

H
3 years ago

The people that answer the phone here are really g...

The people that answer the phone here are really ghetto. Couldn t go past the initial screening of the call without being on hold listening to music and people that are talking on a phone line that s cut out causing you to repeat yourself 5 times.

F
3 years ago

Excellent experience working here. It all depends ...

Excellent experience working here. It all depends on you and the client and how you treat their pet, but the company really helps you every day, sending emails, text messages and calling you no matter what kind of problem you have. The staff is really humble, kind and specially respectful. I recomend it as a job because it is different as a regular job. It is very healthy walking around 5 miles every day, and nothing better than doing it for the happiness of the dogs.

T
3 years ago

Waggy Walkys is one of the few companies that trul...

Waggy Walkys is one of the few companies that truly works with you and your pup's schedule. Whether I need my dog walked once a week or every day, they're incredibly accommodating and reliable. Plus, they leave cute little notes that always make my day!

s
4 years ago

Waggy Walkys walkers have been amazing for our dog...

Waggy Walkys walkers have been amazing for our dogs. Meghan was our primary dog walker for a long time and she was so wonderful and kind - she really cared for our dogs and they loved her.
Joe has been walking our dogs recently and I really can't say enough about him. One of my dogs has been sick lately and Joe has been so great with providing me updates on how she does and just being super patient with her.
It's such a relief to know that even though I can't walk my pups, there are people who truly care and love dogs to walk them...Thank you Waggy Walkys!!

d
4 years ago

Since my wife died of cancer and my other dog (In ...

Since my wife died of cancer and my other dog (In the care of in-laws) was hit by a car, I only have my little chihuahua left. The person that walks her suggested she needed a coat and bought her a little housecoat too. I get a progress report everyday and they change her water I've noticed.. They treat my little girl like I want her to be treated, like she's my child. That means a lot to me. My little girl was a gift from my wife. The folks at WW recognize what she means to me. I highly recommend them..

B
4 years ago

They lost my home key and told me they would not r...

They lost my home key and told me they would not replace it because it was my fault I did not provide them 2 keys. How is that my fault? I provided you my key, it is your responsibility not to lose it. You think I am crazy to give you 2 keys to lose, if you already lost 1. No accountability from Chris or the owners. They kept blaming the walker and pointing fingers at each other like kids. Do not trust this company! I just spent $400 out-of-pocket to replace lock and key because of their poor handling.

L
4 years ago

DO NOT USE THIS PET SERVICE. They left my dogs wi...

DO NOT USE THIS PET SERVICE. They left my dogs with no sitter for 24 hrs. No food, no walks and no one to spend the night with them. If I hadn't checked in they would have gone another 24 hrs. with no care. This after I paid them in advance for supposedly professional services. If you love your dogs like I do I was heartbroken that anyone, let alone a pet sitting service, would do this to them.

T
4 years ago

Called here and must ve catched a lazy person that...

Called here and must ve catched a lazy person that wasn t interested in helping me with a immediate dog sitter as I needed to leave town relatively quick. She kept asking if it was an emergency and refused to assist me unless it was an emergency. It wasn t even that late in the evening so not sure what happened. I may have caught a lazy one here but it definitely rubbed me off in the wrong way and will not return.

Please teach your staff to be friendly and courteous. The staff member kept raising her voice simultaneously with an attitude. I told her it is technically an emergency because I need an urgent sitter and she refused to assist. I definitely wasn t going to spend more time on the call asking to speak to a supervisor as I needed to exit town within 5-6 hours and I offered to pay extra but waggys wasn t interested in me.

M
4 years ago

We fired them after finding out that one of their ...

We fired them after finding out that one of their walkers was lying to us about taking our dog to a dog park. Our neighbors saw that our dog was disgruntled & stressed with our walker.

We fired them. Fired.

They sent someone new to our apartment when we weren t home nor notified that they had scheduled a walker. Our concierge had let them into our unit as they claimed that we had schedule a walk with them for our dog.

A stranger took our dog & was in our apartment after we had notified that we FIRED their services.

This company is hot garbage, I wouldn t trust my dog within their hands. & I will never recommend this TERRIBLE & MISMANAGED BUSINESS.

S
4 years ago

I have only good things to say about Waggy Walks. ...

I have only good things to say about Waggy Walks. They have been flexible, clear, competent and friendly. I would recommend them highly.

For our dog walkers, Hannah and Judy, they have been marvelous. They are kind, thoughtful, gentle and completely reliable. My dog is elderly and has been ill and both Judy and Hannah have taken great care of him, taking the lead from him on days he is not feeling well. I completely trust them both. I would recommend to anyone who wants the best care for their dog when they are away from home.

M
4 years ago

THIS IS THE MOST IMPORTANT REVIEW I'VE EVER WRITTE...

THIS IS THE MOST IMPORTANT REVIEW I'VE EVER WRITTEN ON GOOGLE. PLEASE READ.

If you're like me my dog is my child and is family.

We started using Waggy Walkys August 2016 and our walker Greg was sufficient but we noticed both dogs behavior was getting significantly worse as time went on. They were not listening to any commands and we were finding it difficult to walk them in the evenings. I have a varying work schedule so I had an opportunity to actually watch him walk our dogs a few times. Basically he would get the dogs, take them out and then take them right back in. Our building has 24 hour concierge and he also mentioned that our dog walker literally takes them to a close by area lets them do their business and then immediately takes them upstairs. Our building has a large park and a nice walking path for the dogs. When Greg decided to resign in February 2017 it gave us the perfect opportunity to research other companies.

2/16/17 - We notified the company we would be canceling our services via email.
2/16/17 - We received a reply email that said "I canceled all scheduled walks after this Friday and will send confirmation for this month."
2/20/17 - We started using another dog walker service, absolutely stellar, Untangled Leashes.

So why am I writing this review because if you love your dog as much as I do, you don't want Waggy Walkys to be involved.

4/28/17 - I get an invoice from Waggy Walkys. WHAT? Apparently a dog walker by the name of Fernando walked my dogs on 4/3, 4/5, 4/6, and 4/7/17.
-Have I met Fernando? NO.
-Have I begun service with Waggy Walkys again? NO.
-Did I give them permission to enter my apartment? NO.
-Was there a paper report card left each day of the walk? NO.
-Is there any evidence that this Fernando came and actually walked my dogs? NO.
-Does this Fernando even know how to handle either dog since he's never met the dogs or done a meet and greet with the owners? NO.
-What if he walked into the apartment while I was home? What kind of repercussions are there with a complete stranger trespassing?
-What if something had happened to my dog?

I canceled service with them on 2/16/17 and then nearly two months later, they show up to my place without any sort of notice, walked my dogs for a SECOND time in a day for 4 days and then proceeded to charge me for these services without any kind of proof.

Here are the negatives of using Waggy Walkys:
1. They use paper to indicate that they were in your place, very little evidence that they actually walked your dog. And in my case, the dog walker NEVER left a piece of water indicating that he had even walked the dogs. No proof.
2. Absolutely no time stamp of when they entered and exited and how long of a walk the dogs are taken on. Zero accountability here.
3. Dog walker was late most days. I know because I was home.
4. FRAUD.
5. TRESPASSING WITHOUT PERMISSION TO ENTER. UNLAWFUL.

4/28/17 - Spoke with the operations manager Chris Lafferty who said he would 1. refund me 2. look into why the dog walker did not leave a single report card in that 4 day period which would have notified me that he was in our apartment and 3. to remove my credit card from their system so I will not be charged in the future.
5/2/17 - Guess what? He failed on all THREE. What kind of company conducts business this way? And on top of it all, I had to call them to ask the status of these action items instead of them proactively communicating to me.
5/2/17 - Spoke to one of the owners of Waggy Walkys and he offered me a Visa gift card so that I would not write a 1 star review based on my experience. BRIBERY. Ok, well I can't be bribed, as a consumer I have the right to report real information and no amount of money would ever affect me telling the truth about this horrid experience.

AVOID.

r
4 years ago

I'm surprised at the positive reviews this company...

I'm surprised at the positive reviews this company receives. However, when I look at the negative reviews, I share the same issues that some others have had and I believe everybody (even those currently feeling good about this company) should pay close attention to the issues I've had with them.

1. The first dog walker I had quit the company about a month after she began walking my puppy. She quit on June 23rd and I was not told until Monday, June 26th that this happened. I had to scramble to find somebody to replace her for the day (my puppy was 2 1/2 months at the time, luckily my girlfriend was able to take care of him that day.)

2. I replied on the 26th asking if they had anybody to replace the walker for the next day since it was such short notice, but did not get a response until 11:20am on the 27th saying that they could have somebody come by if I still needed them to. By this time I already had somebody else lined up. Without asking if it was ok, they sent somebody over that day anyways and my friend that came over to walk the dog called to tell me there was a stranger in my house. It is not ok with me to send somebody into my house without my approval and without me even knowing about it. However, I will give them the benefit of the doubt because I believe they did it with the best interest of the dog in mind because they wanted to make sure the dog would be able to go outside.

3. After this incident that same friend was able to take care of the puppy for a few weeks until she moved so I let this company know I would not need them for a few weeks. My friend's last day in town was this past Friday, so I decided to give this company a second chance. Big mistake - I contacted them last Thursday and they responded the next day informing me that they lined somebody up for today and tomorrow. I decided to follow up today to see what time the walker would be at my house, and was told that they would not be there and that the manager who scheduled the walk for today and tomorrow had left for paternity leave. If I had not contacted them, this three month old puppy would not have had a walk this morning that he depends on (he's too young to go more than a few hours without needing to potty).

Horrible customer service, horrible management, horrible overall communication. After this happened I do not trust them with my dog and I caution anybody reading this to be hesitant in using this company unless you personally know somebody that works for them.

* I did receive a call from an assistant manager. She apologized and she was definitely sincere. However being apologetic does not make this a trustworthy company.

J
4 years ago

My husband and I have been a Waggy Walkys customer...

My husband and I have been a Waggy Walkys customer for four years. Our golden retriever is the love of our lives. We trust Waggy Walkys and have had a wonderful experience with the service as their staff is professional, organized and experienced. They are always quick to respond and accommodate our needs. We've had 3 different dog walkers in our 4 years with them and all have been wonderful. Rebecca walks our golden now and she is amazing and super easy to communicate with. It is a great feeling to know someone who cares for your dog is coming by during the day to give them a walk and some love!

If you are looking for a new dog walker, don't hesitate to contact them! You won't be disappointed.

M
4 years ago

I met my dog walker Terri from Waggy Walkys at the...

I met my dog walker Terri from Waggy Walkys at the park while playing with another dog who she walks, and thought "what a great reference!" I have been very happy with them ever since. Terri is reliable, the company operates very professionally, and the prices are competitive. They have also been flexible with my excessive snow days this year, always quick to respond. My dog is always very happy when I get home, so I would say that they are top!

L
4 years ago

Need a reliable dog walker in a hurry? Look only t...

Need a reliable dog walker in a hurry? Look only to Waggy Walkys. When a friend had to leave town abruptly, she entrusted me with her two beloved dogs for a few weeks and with the responsibility of finding a dog walker worthy of the beloved pups. Waggy Walkys quickly provided a compassionate, intelligent, and responsible dog walker. While I was at work during the day, I never worried that dogs weren't in great hands. Waggy Walkys also found an error in my bill that I hadn't noticed and contacted me to reimburse me. Waggy Walkers is a professional, first-rate, and honest enterprise.

B
4 years ago

Great service and rates, love Waggy Walkys. My dog...

Great service and rates, love Waggy Walkys. My dog Rex loves his pet walker Elbert and is excited to see him every day. Also, pet sitting service is great and I feel confident leaving him with Liz for 2 weeks while I go on trips overseas. I would strongly recommend Waggy Walkys to anyone as they provide great service.

T
4 years ago

We love Waggy Walkys. Our dog walker is great and ...

We love Waggy Walkys. Our dog walker is great and is always on time and always walks the dogs for the full amount of time, which is something we have had issues with when using other agencies/walkers. Waggy Walkys is also very responsive and professional. If we need to cancel/reschedule a walk it is a very easy process and we always hear back within a few hours. They also are great about setting up replacement walkers when our regular dog walker can't make it. Overall we have had nothing but positive experiences with Waggy Walkys and would recommend them to anyone.

C
4 years ago

We've been using Waggy Walkys since we brought hom...

We've been using Waggy Walkys since we brought home our French Bulldog a year and a half ago. The team is professional, organized and experienced. Kenny does so much more than walk Belle. He makes sure she is exercised and engaged. He also understands the unique health challenges of our dog's breed and leaves us detailed notes on his visits. On several occasions he has sent us pictures of his time with Belle. i have full confidence that when I cannot be with my dog, she is not only taken care of, she is loved. We've recommended Waggy Walkys to several friends and their experience has been identical. They are a five star organization.

M
4 years ago

They lost my home key. The dog walker and company ...

They lost my home key. The dog walker and company kept blaming one another and nothing was resolved. I ended up eating $2500 to replace my door locks on 8 doors on my property. I trusted them with the master key after the first meet and greet. Then we had 3 different walkers. Then they lost the fob and kept contacting us to gain entry. An overall bad experience. The logistics are poorly designed and implementation is chaotic. Communication is somewhat good but overall I would not recommend.

A
4 years ago

For safety reasons, we asked Waggy Walkys for spec...

For safety reasons, we asked Waggy Walkys for special requirements for our pooch. Without hesitation they took on the challenge. I know for a fact that other dog walking companies would not have done this. Neighbors of ours also regularly informed us that they saw our dog being walked so we knew we could rely on them. Hearing that the odd time, our pooch was actually being brought on a run as opposed to a walk was so great as he loves that. Thank you Waggy Walkys for your extra attention whilst were in the DC area :)

L
4 years ago

Horrible experience. I am on crutches because of a...

Horrible experience. I am on crutches because of a hip fracture. I physically can not walk my small 10 lb Morkie. I had a friend helping me out and she went out of town so I had to find a company that could handle three walks a day for a whole week. They responded right away to set up a meet and greet. The guy walked my dog for one day and then I got an email form the company that he was no longer with the company. And they would find someone else. The girl they found was not flexible with the times I needed but I was at her mercy so I agreed to her times. Then she walks him for two days then says she can't commit to that many walks with her school schedule. And did not show up to walk my dog all day and still has my keys. They company said they are trying to find another walker. So my poor dog has not been outside since 9pm last night and it is 1:30 in the afternoon. They hire unreliable young students.

I told the company they were unreliable and to please refund me the rest of my money. I just called somewhere else. The company was aware of my situation when I hired them. They knew I would absolutely be depending on them to walk the dog because I am physically unable too. They assured me their staff could handle the volume of this job. And I have been very disappointed. My dog has been the one to suffer.

Hopefully I get my money back in a reasonable amount of time. And my keys back to give to another walker!

S
4 years ago

We love our walker! She is the best. Scheduling ...

We love our walker! She is the best. Scheduling is very easy - the office always responds promptly to any requests for changes or information. We have never used a walking service that has this combination of great walkers and great communication from the front office.

M
4 years ago

We did a lot of research before settling on Waggy ...

We did a lot of research before settling on Waggy Walkys. They had the best reviews & were cheaper than others. They have been great from the start! We got a dog unexpectedly, so had a short time to find a dog walker. They sent someone out with short notice for us to meet, & we felt comfortable with Emilia from the beginning. Our dog loves her visits! They are also very prompt & responsive if you need to change the time or the date for walks. We highly recommend Waggy Walkys & don't think anyone will be disappointed in how well they take care of your dog-& you!

D
4 years ago

This company is the blockbuster of dog walking. ...

This company is the blockbuster of dog walking. If you know what I mean you will understand what I have to say. I have been using this company for the last couple years and they were great back then. But overtime they have not improved their technology and processes. They are at the bottom in terms of performance and reliability. What started as 2-3 no shows in the beginning has now progressed to my dog having 10-12 no shows a month. Their is no accountability and consistent verbal excuses from the office. At this point I lost all trust in this company. They do not deliver the service I paid them to provide. And even when they do perform the service, it is not transparent. Their is no documentation, other than a hand written report card from the iron ages. Overall, I do not recommend.

K
4 years ago

This service has been AMAZING! The cost was less ...

This service has been AMAZING! The cost was less than other services in the area but what stood out to me the most was the flexibility. I had a M-F schedule every week but I was able to cancel as many times as I needed for random life events, etc. without being charged! They even worked around a few last minute cancellations for me when my puppy was sick.

Our walker, Hitomi was extremely professional and even managed to teach our puppy to sit, stay and down during her short daily walks. I would absolutely recommend this service to anyone looking into a walker in the area.

A
4 years ago

We have had nothing but positive experiences with ...

We have had nothing but positive experiences with Waggy Walks. They are very responsive and always ready to send someone over at a moment's notice. We have the same walker every day and appreciate that our dog knows and likes him so well. Would definitely recommend this service to others.

A
4 years ago

I had a number of walkers but Andrea was the most ...

I had a number of walkers but Andrea was the most recent and probably the longest. She gave me a framed picture of my dog, which was really nice. I didn't have any serious issues and will definitely use them in the future if needed.

S
4 years ago

Our Waggy Walkys walker is awesome! We've used Wa...

Our Waggy Walkys walker is awesome! We've used Waggy Walkys and Megan has been our walker for about six months. Our 2 dogs love their daily walks with her and we are comfortable having her stay in our home when we've been away. Highly recommend!

K
4 years ago

Our dog walker Mr. Barnes and our dog Mildred hit ...

Our dog walker Mr. Barnes and our dog Mildred hit it off from the start. He was prompt and considerate of our needs while providing great walks for little Millie. We have used Waggy Walkys multiple times now for short term care and week long care. Everything was handled in a competent and professional manner. I will definitely be using their services in the future.

Sincerely,

Ken VL, SW, DC

S
4 years ago

We absolutely love Waggy Walkys! We started using ...

We absolutely love Waggy Walkys! We started using their service about a month ago when our senior boxer started having accidents in the house :(
Chesty (our boxer) loves it when Pete comes over to take him for a walk. We really appreciate the report cards they leave. Their customer service is outstanding, and the prices they charge for peace of mind is well worth the investment.

P
4 years ago

Emma is fantastic! Reliable and always on time on ...

Emma is fantastic! Reliable and always on time on her walks. My dog loves her. This company is great- they are reliable, accommodating and very responsive. After many issues with Rover (lots of people don t take the job seriously), Waggy Walkys has been a breath of fresh air. They care about their customers and about the dogs and you don t ever have to worry about whether they will show up or not. They have also helped me several time with emergency visits. I strongly recommend them!!!

N
4 years ago

I used this service for nearly a year and would hi...

I used this service for nearly a year and would highly recommend them over competitors. Northern VA is already stressful enough, and knowing that my dog was getting out of my apartment everyday while I was work gave me peace of mind.

I had the same primary dog walker the entire time, never once had any issues. He was personable and I could tell he truly enjoyed spending time with my dog. When he went on vacation, the service arranged an alternate without me having to do anything.

They were responsive the entire time, and it was also nice that I could cancel walks the day before if necessary free of charge. I also found their services more affordable than others.

Best people, best price, best dog walking service in the DMV.

A
4 years ago

I loved our experience with Waggy Walkies! Unfortu...

I loved our experience with Waggy Walkies! Unfortunately it was too good to be true because our walker got a new job. I will need a new walker for the winter months but I haven't contacted the company yet to set up a new interview...I just loved my walker Lisa so much. She always left a report card telling what each dog did and would sometimes text me pictures during their walks.

The ONLY negative thing I have to say is that after she text me to say she was no longer with the company I never got my house key back. I'm sure its lost out there...just a silver key...lol.

Waggy Walky's

Waggy Walky's

4.2