THIS IS THE MOST IMPORTANT REVIEW I'VE EVER WRITTE...

THIS IS THE MOST IMPORTANT REVIEW I'VE EVER WRITTEN ON GOOGLE. PLEASE READ.

If you're like me my dog is my child and is family.

We started using Waggy Walkys August 2016 and our walker Greg was sufficient but we noticed both dogs behavior was getting significantly worse as time went on. They were not listening to any commands and we were finding it difficult to walk them in the evenings. I have a varying work schedule so I had an opportunity to actually watch him walk our dogs a few times. Basically he would get the dogs, take them out and then take them right back in. Our building has 24 hour concierge and he also mentioned that our dog walker literally takes them to a close by area lets them do their business and then immediately takes them upstairs. Our building has a large park and a nice walking path for the dogs. When Greg decided to resign in February 2017 it gave us the perfect opportunity to research other companies.

2/16/17 - We notified the company we would be canceling our services via email.
2/16/17 - We received a reply email that said "I canceled all scheduled walks after this Friday and will send confirmation for this month."
2/20/17 - We started using another dog walker service, absolutely stellar, Untangled Leashes.

So why am I writing this review because if you love your dog as much as I do, you don't want Waggy Walkys to be involved.

4/28/17 - I get an invoice from Waggy Walkys. WHAT? Apparently a dog walker by the name of Fernando walked my dogs on 4/3, 4/5, 4/6, and 4/7/17.
-Have I met Fernando? NO.
-Have I begun service with Waggy Walkys again? NO.
-Did I give them permission to enter my apartment? NO.
-Was there a paper report card left each day of the walk? NO.
-Is there any evidence that this Fernando came and actually walked my dogs? NO.
-Does this Fernando even know how to handle either dog since he's never met the dogs or done a meet and greet with the owners? NO.
-What if he walked into the apartment while I was home? What kind of repercussions are there with a complete stranger trespassing?
-What if something had happened to my dog?

I canceled service with them on 2/16/17 and then nearly two months later, they show up to my place without any sort of notice, walked my dogs for a SECOND time in a day for 4 days and then proceeded to charge me for these services without any kind of proof.

Here are the negatives of using Waggy Walkys:
1. They use paper to indicate that they were in your place, very little evidence that they actually walked your dog. And in my case, the dog walker NEVER left a piece of water indicating that he had even walked the dogs. No proof.
2. Absolutely no time stamp of when they entered and exited and how long of a walk the dogs are taken on. Zero accountability here.
3. Dog walker was late most days. I know because I was home.
4. FRAUD.
5. TRESPASSING WITHOUT PERMISSION TO ENTER. UNLAWFUL.

4/28/17 - Spoke with the operations manager Chris Lafferty who said he would 1. refund me 2. look into why the dog walker did not leave a single report card in that 4 day period which would have notified me that he was in our apartment and 3. to remove my credit card from their system so I will not be charged in the future.
5/2/17 - Guess what? He failed on all THREE. What kind of company conducts business this way? And on top of it all, I had to call them to ask the status of these action items instead of them proactively communicating to me.
5/2/17 - Spoke to one of the owners of Waggy Walkys and he offered me a Visa gift card so that I would not write a 1 star review based on my experience. BRIBERY. Ok, well I can't be bribed, as a consumer I have the right to report real information and no amount of money would ever affect me telling the truth about this horrid experience.

AVOID.