Wackerli Auto Center Review

We had a great experience buying our new car! William, Tyler, Frank and Steve provided exceptional service!

Ethan did a great job assisting us in purchasing our GMC Sierra. Never rushed. He has also been eager to help after the sale with questions I have had

Jason helped me get my first car ever. He was very sweet and hospitable, offering me and my friend some Arnold Palmer Iced tea. He and Chris were very patient with me as I took a while to make a decision. I'm happy with my new ride and know who to call for help in regards to it.

Awesome buy experience. Jason, Mike and Chris are the best at what they do. Would definitely recommend.

Steve and his group are very committed to building strong relationships. Great company and awesome customer service. Also had an incredible experience with Joe and Rex in service on a difficult repair job.

Jason helped us buy a sweet 2011 Yukon that was perfect for what we were looking for. He s easily the nicest, most friendly sales person I ve dealt with. I highly recommend checking out Wackerli (and Jason!) for your next new or used car purchase!

I highly recommend Wackerli. Jason is down to earth, friendly, and not your typical pushy salesman. See Jason for your next car purchase at Wackerli!

Very poor experience. After an initial consult a couple of months ago we were told to come back and leave the car for 4 hours to replace the middle DVD screen. We made an appointment and took the vehicle back in. After 6 hours we had heard nothing so we called. We were told that they had the computer hooked up to the car and were diagnosing. Really, after 6 hours they were diagnosing? There was nothing to diagnose. The screen did not operate. Pretty simple. When I asked if they had been working on it the entire time they said yes. If that is true then the service department must be incompetent. It would take all of 5 minutes to see the screen did not work. I was told they still were not sure why the DVD player was not working. I had to explain that the DVD player was fine. It was just the center screen that needed to be replaced. Six hours and they still didn't even know that the DVD player worked? Pretty obvious they were not working on it the entire time. If so, they should be embarrassed. They told me they would finish diagnosing and that we would need to bring it back another day to get it fixed. Seriously?! We thought that was what they were doing. The point of the appointment was to replace the screen. I went to pick it up and had to pay $53 for the wonderful diagnosis that 'my center screen needed to be replaced'. No kidding?! That is what we already knew and thought the appointment was for. We were also told it would cost $850. I called the Chevy dealer in town (Smith Chevrolet) and asked them the cost to replace. They told me $550 and set the appointment two days from my call. I will never visit Wackerli again or recommend. Horrible service, and did nothing to make it right. Just lied and still had the gall to charge me for diagnosing what I already knew. Pathetic. I have never left an online review on Google or any other site, but the fact the service was so poor, that they still charged me a diagnosis fee for telling me what I already knew, and that they were going to charge me 55% more than Smith Chevrolet for the new screen made me feel like I would appreciate a warning if I were considering service at Wackerli. If you have a Chevy or GMC save time, money, and headache and visit Smith Chevrolet.

Jason was attentive and mindful of my requests and a advocate and liaison in making things right for me to follow through with the purchase of my new (new to me) 2014 GMC Sierra SLE. Endless Arnold Palmer tea was refreshing. Thumbs up. Pay that man!!

Everyone very helpful. Great customer service, thanks for smiling.

William was easy to work with a no pressure experience

Wanted to order a 2019 Sierra Denali, but after looking around this place I'll be buying a Chevy. The facility is run down beyond description. The showroom looks like something from the 1960's, not to mention they are too cheap to fix the broken windows that are boarded up. I can't imagine buying a GMC here let a lone a Cadillac. I'd consider buying my new pickup somewhere else (I really like the looks and features of the 19 Sierra) and have it serviced here but if the showroom is in this kind of condition how bad must the service area be. In comparison the Chevy place is very nice and looks like a place that should sell Cadillacs...

Always kind and eager to please. Repairs and mtce are always very good.

Thanks again Ethan Mitchell! My wife and I just purchased a Cadillac from the dealership. My wife decided she no longer wanted to drive a van and he was more than accommodating, helping us find the right vehicle for her. He provided great service!

Great service and great people working here. Got the work we needed done on a hummer finished up in no time.

Mike Daronch was an exceptional salesman when we bought our new Enclave. He was very friendly, knowledgeable and went out of his way to make sure our buying experience was top notch. The entire team at Wackleri is highly recommended. We will be buying from them again. Thank you.

Chris and William were very kind and helpful in purchasing my new vehicle. Thank you again

Wackerli has always taken care of my wife and I. We bought a used 2014 BMW 528xi and it is phenomenal. They have had wonderful follow up and their service department has showed me the attention and care that everyone would love! I highly recommend Wackerli to everyone!

Visited the service department. They are always pleasant and friendly.

All interfaces with wackerli employees has been excellent

stopped for directions to other car dealerships. guys were so personable, i came home with a new vehicle. thanks to jason for the great care and lessons on all the new technology.
also a shout out to tyler and todd and frank and chris and steve.

The transaction was smooth, William had everything done as Promised kept us informed of updates on the Purchase

These guys always take care of me when I bring my truck in for service. They are on the ball and get me out very quickly.

I like the fact that I get an email prompt that my car needs service and that I can make the appointment online. The service department was ready for me when I arrived and the service was performed in a timely manner.

From the moment we walked into the showroom, Jason was eager to know what we wanted and help us find what we were looking for in a new car. It did not take him very long to find the perfect vehicle. He felt like a trusted friend and would recommend him as a resourceful honest person. Thanks Jason for making this an enjoyable experience. Karen Curry

The most recent visit was for the seat leather to be replaced on the driver side. This is the 2nd time it is being replaced within 9 months. To my dismay only the seat bottom was replaced not the back of the seat which is wrinkled and creased from when it was replaced last summer. Apparently, the tech and I do not communicate well? The leather on passenger seat was not being replaced this time either after it was last summer. There is something poking up into the seat which last summer necessitated the leather replacement. But when I pointed out the poking spot once again to service dept I was told that is the airbag sensor and that is how it has to be. (Why was the leather replaced last year if this is how it has to be this year?). I have brought the car is at least 3X last fall because the seat heaters do not heat with remote start. They did when I purchased the car. They stopped working when the leather was changed. On 3rd visit for Wackerli to correct I was told "that is how it is and if I had an issue with it I should contact corporate." I am highly dissatisfied with this situation. I was going to sell the vehicle last fall but certainly couldn't when it had the remote seat heater issue. Now it has lost another $6000+ in value. It is a hassle to bring my vehicle down there multiple times to not have the issue corrected. I have never been so displease with my experiences in a service department as I have with this vehicle. I expect my vehicle to work like it did when I purchased it (seat heaters with remote start), no tears in leather and no poking parts in seat. The problems I am having just encourage me to sell the car and take my business elsewhere. I purchased the vehicle at a good price due to factory incentives. Had those not been offered I would have walked away from the deal as I felt the sales floor was trying to manipulate the sell and were not dealing with me honestly. Now the service issues. Oh and lastly, I have been told since 25K miles I need to replace cabin air filter (and another). Factory maintenance states at 45K miles. I don't appreciate the constant up-sell in services to make money. I don't feel like this dealer is on the up and up. This concerns me to have to continue to do business at least in the service department for years to come.

These guys are the best! Caliper broke on my truck and they had enterprise ready and took the truck in immediately!

Great experience. Ethan was very helpful, kind and made sure we were taken care of. Really appreciated the laid back vibe of the dealership unlike most dealerships with pushy and persistent salesmen. When it came to finance, Chris was super easy going and kind. He pushed hard to find the best rate/bank which was very helpful. Overall this is a down to earth dealership that cares.

Update, I called the Manager as their response stated 3 times and no response back from him, this place is a joke. They damaged my car and wouldn't fix it back to the way it was. I have been getting my vehicle's serviced at wackerli for a long time, no more. I took my car to them to repair my ac. They repaired it and then ran my car into a trailer some how damaging the front passenger front end. Well they said they would repair it. More than a month later and two trips to get my car it was not fixed right. The piece around the headlight has a big gap around it unlike the other side. I told the service manager that I was unhappy with the repair and he told me that they repaired it the best they could. I asked him why they didn't order a new piece instead of using body putty and a hammer to fix it and he said because of the cost and basically told me that he didn't know what it looked like when I brought it in. Really, now I am a liar too.

I have called and called and can't get any response seems like they are too busy, I have tried for 2 days and seems to get worse feel as they screen their calls, and the Gm wants me to post positive comments how can I,I don't understand

Great experience. Ethan was great. Fast, easy and a great deal. Thanks.

The service department is full of exceptional people who really want to serve their customers.
The only thing that was close to a miss was that when they washed my vehicle they didn't wash the roof. The Terrain looked great until you saw the roof. May have been that the individual doing the wash wasn't tall enough to see the roof top.

A class act from the get-go..
....been a customer for 2 years last June, next time we are in the market fir a new car, Wackerli gets first crack at us.

Car shopping is already hectic itself! I can t believe the treatment We got from the finance manager at Wackerli GMC. We had discussed financing with our salesperson. We had all that squared and all We needed was a purchase order. I had also shown interest in a clear bra and window tinting. The finance manager showed no interest in my business at all! Never introduce himself, in fact he was talking down to me. I think he didn t think I could speak English and I was not understanding what I was financing for. He didn t care about my business. Finally my brother had to step in and tell him all we needed was a purchase order cause we were ready to leave after the way we were treated. I called to complain to manager at the car lot who assured me they would make it right the next day when We came back to get the car. Came back the person in charge had no idea about anything.. so much for making it right. Good think the salesperson was superb and not pushy at all! I am appalled that someone in that position would treat a customer who is spending that much money in that manner.

Ethan Mitchell was of much help converting my lease to a purchase. He was there every step of the way. I have always been treated well at Wackerli. On my 3rd Cadillac from them. Thanks!

I had called yesterday to ask a couple of questions the lady who answered was so sweet and answered all my questions. I believe her name was Megan or Morgan.
I will definitely call you guys if I have any other questions. Thank you so much young lady.

The people at Wackerli make you feel like family. Steve, Trudy, Todd, Aric, Jason L., Jarrett, Ryan, Jon, Dalton, Thomas, Lexie, Sara, Louis, Frank, Dave, Jim, Jason M., Josh, and Daniel. Thank you all. God bless

My fiance and I got a car last week with the help of Meghan. It was a great experience, very friendly, and we find every excuse to take it for a drive.

Great service very professional and friendly...no hastles or pressure!

Great dealership made a fair deal on a Buick. They Followed through on there promise.

By far the best car buying experience. The sales and finance teams were extremely helpful and amazing to work with. You will love the service you get at this dealer!

JASON HARING is a ten star (*) sales person and Wackerli is lucky to have him! We are so impressed with his friendliness *...which is genuine. He welcomed us * the first time we met him; took time * to answer questions and this was AFTER closing hours when he was leaving work late as we were just cruising through the lot. He listens * and follows through *. He does his homework, researches and provides information * we asked about; he wasn't afraid to say "I don't know, but I will find out". He greatly reduced * our frustration of car shopping. Jason 'up sells' but does not over sell * he knows * his client. AND if there are any problems or issues he remains calm and provides a solution. Jason is a no-pressure, quality sales person*. When at Wackerli, talk with...work with...buy from Jason.

thanx!
Michael and Claudia

William was so helpful and FAST at getting us into our new car! He was also very NON pushy and helped us feel at ease. The whole experience was so fast and easy, I couldn t really believe it at first. On top of that, a few days after purchasing the car, Frank reached out to us and let us know that he managed to get us an even lower interest rate! I ve never had someone do this before, and it was much appreciated!

Clint Lusk was very helpful, professional and was not condescending. Armando Benitz did an amazing job with the oil change, tire rotation, check vehicle and car wash. Thank you!

Jason and Chris were amazing to work with. They took the time and got us the best deal they could. Thank you both so much!!

On our way to Boise, my truck started having issues. We limped it into Wackerli to have them check it out. It took them a little while, but they figured out there was a bad module that needed to be replaced. Once they replaced that, they found another harness that had a broken wire that was also causing problems. They fixed both issues, and the truck has been running great. Diagnosed the problem quickly, and their rates were very reasonable in my opinion. Got us up and running quickly. Thanks!

Worst customer service took them 6 trys to get our problems fixed we live in Pocatello and had to drive up there 6 different times and they kept us waiting hours with no phone call and then came up with excuses why stuff was never fixed and after all they didn't even put the door back together correctly I highly recommend going else where to buy your vehicles I know I won't ever but from them again!

Forrest, Tom and Mike were great to work with when we bought our Honda CRV. Love driving my car!

Just purchased a vehicle from William and it was a great experience, I highly recommend

Wackerli is one of the best dealerships as far as taking care of the customers and doing everything they can to help better their customer service!

My boyfriend and I just received a truck from Wackerli and we are 110% satisfied. They helped us more than ever to get the truck we wanted. My boyfriend and I will only do business with Wackerli and with Nick only. Thanks you for all that you done for us .

Wow! These guys are awesome! William and Ethan took great care of me.

This was an amazing car-buying experience. Jason was extremely helpful and went out of his way to answer all of our questions. Everyone we dealt with was professional and friendly. Love our GMC pickup.

Great customer service. Eddy went the extra mile to help me!

William was awesome and was very kind to me in my car buying adventure.

Thanks Jason Haring from the Perez Family..found a pickup we really liked Jason went above and beyond to help us and made sure we were taken care of. Jason and Wackerli GMC are great people to work go see Jason H..for next car ..you will not be disappointed!. We drove 6 hours and well worth the drive...thanks again Jason.

The Perez family!!

I wish was a negative star rating.. I traded in a vehicle w them and purchased a BMW X5 had to go in twice to sign papers they upped the monthly payment 150 from the original agreement.. then almost a month later after we had it registered and insured they call us saying the car was never ours and they were going to repo the vehicle if we didn't bring it back in.. so we ended up a month and a half behind on our old car that we traded in.. huge mess.. making a complaint w the state DMV.. will NEVER in my life do business there again or refer anyone there.. Richard Mulligan was the sales men and a guy named Gary was the finance guy that called us in twice for paperwork and upped the payment $150

Great experience! Our salesman William Quarles was Very helpful and informative.
I highly recommend this dealership to others.

Had a great experience here, friendly staff and and beautiful cars. Shoutout to Meagan for helping me out with my first big purchase, and putting me into a car that fits me!

Took my Buick regal in for a 1 hour update. They kept my car for 3 days

Chris at Wackerli went above and beyond to earn our business and get us the purchase we wanted! We live out of state and he made sure to answer all the questions we had. To top it off he delivered the Jeep across states for us because of my husbands long hours 7 days a week! We really appreciate you and will definitely be back in the future!

We had great experience! Jason was extremely helpful and knowledgeable. We got the car we wanted and it was a very quick smooth process.

I love Wackerli GMC! They provide wonderful customer service, have amazing vehicles, and a knowledgeable staff! My husband and I recently purchased our 2006 GMC envoy, fully loaded from Amy. She is extremely personable, and great with our two little girls. We had/have an amazing experience with this dealership. :)

Found a great car Maegan helped me out. It was easy and she was really helpful and nice! Would recommend going here if you re looking for something!

Saul Yanez was very helpful and patient with me. I got a great deal on my car! I would definitely shop there again.

Good service. The technicians quickly found the issue and did warranty work and even washed the truck after service.

Wanted to say a special thanks to Jason haring, for the help of getting my GMC. He was awesome to work with and the rest of the team.

My experience with Wackerli GMC was by far the easiest auto purchase I've made! William was so helpful and accommodating. I would defiantly purchase another vehicle here.

Jason was a great salesperson very knowledgable enjoyed visiting with him

I've only used the service department for repairs... but dang! They are awesome!

Great experience and dealership. Jason, Tyler, Frank and Jarrett. Thank you all for helping us get our new truck. We never felt rushed, we showed up at almost closing time to get our truck, Tyler got our price where we needed to be, Jason got our paperwork ready, Jarrett from parts stayed and did a walk around the dealership, and Frank in financing got us in an out and headed home. Great group and I would highly recommend if your looking for a vehicle.

Jason made this the easiest and fastest car purchase! Super fun and professional guy! Definitely recommend seeing him for your next vehicle purchase!

Jason Haring was super helpful in my first car purchase experience, definitely recommend that guy.

Excellent service staff. The general manager service manager and customer support manager are top notch I would bring my GM vehicle there

So helpful, and understood our needs. We purchased a vehicle.
Thanks

People were very happy to help me with questions. Even though I was not buying anything, salesman was very helpful.

Appreciated the service manager allowing me to come for service work few hours after my call.

Thanks Ethan. Truly one of the best experience I ever had buying a car. Ethan wasn't overbearing like most salesmen. 5 STARS!!

Jason was very professional and courtious. Easiest buying experience i have ever had.

Saul at wackerli helped me and it was awesome! Very helpful and fast service,. Felt like he really wanted to help get what I needed. Great experience!

The service department took a couple of extra days to fix the problem on my car. When it was done everything worked great. The cost of the repair seemed a little high for what was done. I had a bad experience dealing with Wackerli GMC 10 years ago. It seems like they're doing a better job now. I'll have to see how they do in the future before I give them more than 3 stars.

Took my 2016 Yukon XL in with just a few thousand miles on it because the camera was malfunctioning that controls the lane control system. After an entire day and me leaving several messages for the gal at the service desk they finally call me back and say they have to order a new camera. Two weeks later the camera came in, they install it all seems OK for a few days then the system stops working again and then starts working again a few days later. works and then does not work for the next month or so, so we finally take it in for its first oil change and they take a look at it. they tell me warranty does not cover it because a new windshield was put in the vehicle and that is why it is not working, so they charge me $110 and say to bad for you. Problem I have here is the system worked with the new windshield just like it did with the old windshield, guess I will have to take it to a real GMC dealer that is not just after a quick buck and full of excuses rather than just fixing the system right the first time. And good luck getting anything done in a timely manner with these guys 4 full days my car sat with them and nothing to show for it but a bill for something that should be covered under warranty.
Update: Smith Chevrolet ordered a new camera under warranty and the problem is now fixed even with the new windshield, Still waiting to hear from Manager at Wackerli about a refund on the unsubstantiated bill they charged out of warranty.

The service department is utterly horrible. I brought my 2015 truck in for warranty work, and 2 weeks later when I picked it up, there were 2 new issues that weren't there before I took the truck in. I brought it in for a service engine light and exhaust fluid issue....then I'm told there's an oil pan leak, and many other issues and it would take some time....but they'd put me in a rental car....um....THEY HAD TO!! It wasn't some grand gesture, it was required.
I pick the truck up....they charged me for an oil change which I'm not supposed to pay for in the first 2 years!!! Then all the warranty work they "performed"...they wouldn't give me copies of the paperwork!!! Then I leave and the tire pressure gauge is no longer working and the parking sensors are shot too!!! Neither of these were issues when I took the truck in. How is this possible?!!
Then they have the nerve to call for a follow up call to see if I was satisfied.....I told them the truth and she forwarded the complaint to the "service manager"..he called and when I returned his call he was gone....I left a voicemail and NEVER heard back from him....I call him and he pretends to not know me...or my case or complaint!!
Sadly our local GMC dealership closed and this "dealership" is the closest.....now I'll have to drive twice as far to get work done by a proper service department...along with my wife's GMC, my in-laws 2 GMC's and my parents GMC's. Sad....just sad and unprofessional

I took my 07.5 duramax in to get it running because it wouldn't start, after hours they finally called said it was the starter, which would run $600 including labor. I use this truck for work so I said ok. They changed the starter then called and said it still wasn't working. After another whole day waiting they called and said it was a ground wire in the engine compartment broke. And they wouldn't have it put back together until the next morning. So they couldn't get it put back together in 3 hours? And an additional $500 just to replace a ground wire! They are a complete RIP off and I will not go back. I'm willing to bet the starter was fine and that wire was the only issue all along. I am livid and will not recommend them to anyone.

Attentive, kind, helpful. Great customer service!!!!

Worked with Jason on buying a truck he was great to work with!! I was on a time crunch with hunting season just around the corner picked out the truck I wanted and he made it happen!! I highly recommend him as a sales person

Jason Haring made the whole experience fun. Jason has a great smile, gregarious personality, backed by obvious integrity. Hope we can have him around next time. Thanks Jason and the Wackerli team. We are enjoying the car very much too!

We just bought the third vehicle in our family from Wackerli. They have the best salesman and Jason Haring he was helpful and not pushy. Every thing went smoothly I would recomend him to everyone. Thank you Jason your the best.