John O'Connor

Review of Wackerli Auto Center

The service department is utterly horrible. I brou...

The service department is utterly horrible. I brought my 2015 truck in for warranty work, and 2 weeks later when I picked it up, there were 2 new issues that weren't there before I took the truck in. I brought it in for a service engine light and exhaust fluid issue....then I'm told there's an oil pan leak, and many other issues and it would take some time....but they'd put me in a rental car....um....THEY HAD TO!! It wasn't some grand gesture, it was required.
I pick the truck up....they charged me for an oil change which I'm not supposed to pay for in the first 2 years!!! Then all the warranty work they "performed"...they wouldn't give me copies of the paperwork!!! Then I leave and the tire pressure gauge is no longer working and the parking sensors are shot too!!! Neither of these were issues when I took the truck in. How is this possible?!!
Then they have the nerve to call for a follow up call to see if I was satisfied.....I told them the truth and she forwarded the complaint to the "service manager"..he called and when I returned his call he was gone....I left a voicemail and NEVER heard back from him....I call him and he pretends to not know me...or my case or complaint!!
Sadly our local GMC dealership closed and this "dealership" is the closest.....now I'll have to drive twice as far to get work done by a proper service department...along with my wife's GMC, my in-laws 2 GMC's and my parents GMC's. Sad....just sad and unprofessional