Annette Mccubbin

Review of Wackerli Auto Center

The most recent visit was for the seat leather to ...

The most recent visit was for the seat leather to be replaced on the driver side. This is the 2nd time it is being replaced within 9 months. To my dismay only the seat bottom was replaced not the back of the seat which is wrinkled and creased from when it was replaced last summer. Apparently, the tech and I do not communicate well? The leather on passenger seat was not being replaced this time either after it was last summer. There is something poking up into the seat which last summer necessitated the leather replacement. But when I pointed out the poking spot once again to service dept I was told that is the airbag sensor and that is how it has to be. (Why was the leather replaced last year if this is how it has to be this year?). I have brought the car is at least 3X last fall because the seat heaters do not heat with remote start. They did when I purchased the car. They stopped working when the leather was changed. On 3rd visit for Wackerli to correct I was told "that is how it is and if I had an issue with it I should contact corporate." I am highly dissatisfied with this situation. I was going to sell the vehicle last fall but certainly couldn't when it had the remote seat heater issue. Now it has lost another $6000+ in value. It is a hassle to bring my vehicle down there multiple times to not have the issue corrected. I have never been so displease with my experiences in a service department as I have with this vehicle. I expect my vehicle to work like it did when I purchased it (seat heaters with remote start), no tears in leather and no poking parts in seat. The problems I am having just encourage me to sell the car and take my business elsewhere. I purchased the vehicle at a good price due to factory incentives. Had those not been offered I would have walked away from the deal as I felt the sales floor was trying to manipulate the sell and were not dealing with me honestly. Now the service issues. Oh and lastly, I have been told since 25K miles I need to replace cabin air filter (and another). Factory maintenance states at 45K miles. I don't appreciate the constant up-sell in services to make money. I don't feel like this dealer is on the up and up. This concerns me to have to continue to do business at least in the service department for years to come.