VW Marchiennes Motors Review

Very welcome, very good support from the salesperson, very good delivery speed and in perfect condition, I highly recommend this concession.

Very good experience, very efficient salesperson and meeting my expectations.

Not at all air conditioned at the price where it sells their car even they invest in a climatic otherwise pleasant staff

concession with generally friendly staff. special mention for the reception lady and the Skoda salesman, who is day and night with the Seat salesperson.

We were very well received in this concession, a salesperson attentive to our needs, force of proposals and very available.
A negotiation as we like, or everyone finds something to it, or almost;)
The little coffee on delivery while waiting for the sales manager to become available, clear explanations for the handling of the vehicle, which is simply exceptional, in short an experience that we would like to find in all dealerships.
Another big thank you to Warren Pieron, wishing that the other services of the brand are up to this experience because the bar is set high!

Modified notice - Long contact but then quick and efficient feedback

Modification of the opinion: finally contacted by the sales representative. The first contact was therefore very long (maybe a bad time), but then the feedback was quick and very cordial. Business discussion in progress ....

Initial review: 1 star
Avoid - Doesn't seem to want to sell !!

Seeking to buy a new vehicle, with current vehicle trade-in
- First visit on a Saturday morning at the SKODA dealership, without an appointment. Seller busy (OK) but VW sellers available. Nobody bothers
- Second test in the afternoon, without appointment. Busy SKODA salesperson (OK), a VW salesperson comes around, inquires: photocopy of vehicle registration document, tour of the car for trade-in offer, notes contacts. No return.
- Third test a week later, by phone. Nice SKODA salesperson who informs me that I never received the information from his colleagues. Re-sending of information by email (gray card, desired model - between 30 and 40 KEUR). No return

The warm welcome and people are considerate about the progress of work

Third visit to the workshop for the same problem on an 8 golf course delivered on 03 October. I am not talking about days of downtime. The car is more often in the workshop than in my yard! At one point, it will end badly because it costs more than 30,000 euros. The vw quality leaves much to be desired.

Making an appointment by phone for a car emptying, I explain the problem there is and all the details ... the person on the phone gives me an appointment on weekdays in the morning. I take a day off to be able to go.
Once there (1 hour drive), the saleswoman tells me that they will not be able to take my vehicle under the pretext that the car has never been there.
I ask how come they give me the appointment and make me move knowing all this in advance?
Answer: "People who make appointments by phone don't know everything."

I strongly advise against going there!
And instead of replying your boat message to that comment, save your time to train your staff.

A good hearer.

Hugo.

Worst Volkswagen garage we visited! We have seen a used car couple and they expect the spouse to return alone to insult the second, what professionalism! Simply, it does not please them that we say what we think and we do not let ourselves be: they proposed to take our vehicle at the lowest price in the dealer concession fork while it was flawless . We were promised a courtesy vehicle while waiting for the one we bought to be ready and in the end we were left two weeks without a car and told us that "this is our problem". And icing on the cake, they did not want to offer us the road costs as agreed and suddenly, did not want to make us the order at the risk that the car passes us under the nose! So in these conditions, normal that a customer who defends his interests shows discontent, we are not just margins and commissions! I speak especially for the salesman who does not say hello nor goodbye and who does that to get up and go from one office to another while we are discussing and without apologizing to act thus. .. You have put us in the galley, we are far from the respect of customers ... it also happens in the fact that when we call at 10:00 for urgent questions about the delivery time of the fact that we are pedestrian, we were not even reminded in the same day (the garage closes at 19:00) while just before the closing at the 3rd phone call, another seller confirms that the requested person is there but n ' did not bother to take the call or call us back! We recalled by asking for an appointment for a few things about the car, the seller promises to remind us of Tuesday, the next Tuesday we have to remind him because he did not, but he never takes the call. After several calls from us, a switchboard finally sets us an appointment and the day of this appointment, the seller does not even apologize for not having called back! Worse, he does not want to make a shine in the bodywork while on the order form of the vehicle, it was well specified bodywork. He also supposedly "broke" the inside retro to see the children behind saying he was not obliged to give it and we were waiting more than 2 hours to change a key stack !!!! ZERO sales service / ZERO after-sales service !!!

Receptionnaire very incompetent workshop I was a customer for 14 years but the staff has changed for a year to flee (where and past Jerome the only competent)

Thank you to the seller Pascal for his availability when purchasing our new car. Very good concession.

At first, I'm still waiting for the information requested for the purchase of a new vehicle! Maybe you were not interested in selling it, anyway! I buy my vehicle elsewhere, I call them for a paid activation on the car radio, and nobody can inform me! I had to call 3 times! A first person faith is there, second time always nobody, and the last person I insist on I finally pass a person, very far incompetent. Worse he says go where you bought the car! Of course you are never going to have the car for interviews!

I recommend Mr Luke RIQUIER who gives an exceptional image of the concession. Very professional seller, listening to the customer. No false note on his part from purchase to delivery ...
Purchase on Saturday and delivery on Wednesday for a new vehicle (with the current deadlines at the prefecture, it is a feat) ...
I recommend this concession for your purchases (as opposed to that of SLBA VALENCIENNES which I clearly advise you to avoid).

Buying a vehicle should be a pleasure, in Valenciennes, the sellers have no respect for the customer (for example: appointment for test of a vehicle, seller absent on the day of the appointment and vehicle sold. No one has bothered to warn. Outrageous and disrespectful.)

Audi customer since 1987.
I have a battery failure with my POLO, thanks to an INDEPENDENT garage owner I manage to go to the Carlier garage. I ask for the replacement of the battery and there we sell it to me but we do not have time to install it. PITY !!!!!!

Too much wait and a 2nd point.avions request by such the amount of an estimate for a belt a month ago.

Hello

I called this day for a maintenance interview of 60000 km of my Audi A5 an employee replied that there was no place, I then offered to give me an appointment in one or two weeks this last advised me to go to midas

unacceptable

Claude Brissez

If you go for a used vehicle it is trying to sell you new suspicion after sales service not conclude and expensive

I always wait for my email with the information I asked the seller to buy a car he told me Monday before 7 pm ns are Wednesday July 12 still nothing to believe that we do not want to sell I will return after work unfortunately still has time to spare

First purchase in this concession with my partner and really very satisfied with the service provided by Thibaut the seller and very professional and really available, he offered us a service and a service really top from the beginning to the end of our purchase I recommend this concession I am absolutely not disappointed.

Good performance. Welcoming and professional staff, I recommend. Special mention to Victor Choquet for my new vehicle!

hello I came to your house this morning and not a salesperson came to greet us and inform us about the vehicles for info we came by motorbike and I also drive by car I don't want to come back to you

Hello, sorry for the delay in publishing. As of Monday, December 2, I left my vehicle for the overhaul. Support by Morgan we see that there is no loan vehicle as it was agreed when making an appointment. He did everything to get one and I thank him again. I wish a Merry Christmas to the entire Carlier Automobile team

I think even if my opinion will not weigh heavy that we were taken for idiots. I will not tell my story it would still bring them too much time and interest

For a first approach, very satisfied with the reception but the selling prices of the vehicles are a little expensive therefore to think about.

Purchase of a Seat Leon as part of the conversion bonus. Serious and attentive staff to customer needs, particularly with Thibaut Bynau and Jordan, full after-sales service.
100% recommended

Warm welcome as always, pro salespeople and great advice.
I highly recommend

Very welcoming sales team.
Thanks to Arnaud for his professionalism, I recommend!

professional to the end the advisor is very serious

Garage very attentive and accommodating for making appointments
Very friendly staff

Very good reception, good work of bodywork, with as a bonus, the cleaning of the vehicle and courtesy vehicle at the top ^^

Volkswagen Douai ... Uh ... How to say? Incompetent ???? !! They do not even want to look at the cares I have in my vehicle. Monsieur says he does not have time, but to have coffee, everything is fine.
Shameful.
Too bad we can not put 0 star.
To flee!!!!!!!!

False diagnosis and exorbitant price ... Problem solved for 1/5 of the price at the next garage ... Diagnosis overpriced ..

BE CAREFUL WORK !!! 800 for a longlife engine drain + dsg and wheel noise diagnosis. 200 the diagnosis and the noise is always there and the best is the drain, 4000km and engine light red, checking the level was below the minimum and no oil leak ... You don't care about the world, it Clearly there was not the required amount of fuel put into the engine. It is an OctaviaVrs not a low-end model. At 250 emptying we still expect a job well done. I have checked the dsg too? It is shameful. A complaint will be filed with Skoda France. You don't even deserve a star.

Interested in an Audi a4 I stayed 15 minutes looking at it, getting on board ... nobody comes to see me. I come back 30 minutes later hoping to find a salesperson who is available and rebel ... 3 members of staff were discussing together but no one ever came to ask me if I wanted advice. Pity.

Very professional team, great welcome, I do not understand the bad comments !!! at each visit, we take good care of ourselves and always find solutions. We recommend this property.

After buying my skoda combi at VW in Chartres, I wanted to maintain it at a dealership, so that the warranty runs (I made a VW loan that offers the guarantee during this one). For the maintenance nothing wrong: the car is washed externally before returning. Average for rates, but they are advertised clearly. By cons to join them: difficult! And the requested recall is not systematic (Auto Expo at Avion is much better, I do maintain my wife flexfuel golf). The diagnosis for the drop of my coolant: no! (put under pressure made, while we know that the weakness of these engines is the pump that leaks) Internal communication: zero! I made my belt, asking not to include the pump, repaired 3 months before under warranty. Except that it's not the same person who makes you the car, or treats your first request, and I almost paid for the pump change. I do not feel like a customer, for whom requests are processed. I had to relaunched 6 months later to have an answer to an email requesting the traceability of interventions taken under warranty! And the pompom is that the garage is certified ISO 9001, for customer satisfaction ... I will have 2 words to say to the listener the next time he comes
And in the past (I lived in Douai), you could go back to the Vw dealership and stay for 30 minutes, before you deign to take care of yourself. The commercial skoda is much better ...
I think to change (I hesitate between a touran, or a Kodiaq) in 2020: what is on it is that I will not go to them or for purchase or maintenance.

Call duration too long to fall down hanging up on the nose ... 3 calls of 10 min waiting to finally have no one on the phone!

good reception of the commercial service, thank you

no I do not change my opinion, my vehicle has always been followed by Audi, after an appointment at home or it tells me that my automatic gearbox is broken and as it has 300000km should not be repaired because too expensive it it's better to buy another vehicle, that's what you told me before I left home, to go take a notice a few days later to another garage other than AUDI, and the person told me your bearings before 2 sides have to change, he has change parts announced and my vehicle is no longer any noise and works perfectly even with its 300000km. so yes I am unhappy, you have lost a customer who has Audi for 20 years.

I am very satisfied with the carlier automobile dealership.
I bought my vehicle yesterday, everything was impeccable, the customer advisor who sold me the vehicle (Francois) very pleasant, available, attentive, and very professional. I also thank Romain for his professionalism.

Very warm welcome and beautiful cars (despite the prices ;-)

To flee ! Do not respect the order of repair, I had to pay twice what was planned without being warned and with explanations more than doubtful ... I sent a letter with AR in September and I had no response from them! Plus car recovered full of mud ..
This garage loses in quality ...

I brought my car for a quote, he passes the suitcase and since he sees nothing, because they are mechanics who just know how to change parts. He asks me 450 for a quote wouhaha what theft if you break down do not think they will lend you a replacement vehicle in fact hopefully cool otherwise the repair cost is super high. To avoid any commercial aspect pay or take back your car that's what I was faced with.

Answer for VW: The joke continues, sir, we did nothing on your car because we did not pay 450 for the estimate but we gave you 111 . FYI the engine was Hs I think you knew it cost me 2000 to overhaul it and today the MOT is pristine and it drives impeccably. We look forward to never coming to your dealership again.

Hello very good reception. Have taken the time to listen to you and find a solution. I had to do with jean jean-Louis and nothing to say except stay as you are because today it is very difficult to find people who know their work and know how to listen.
Good continuation and happy end of year holidays. Thanks also to
Armelle hostess really brilliant as well as Mr. RAHO responsible for the store

Very helpful and available

Just hard hard trading nowadays

A quote request 15 days ago, 4 phone reminders without being contacted. What's going on at WW Douai? Are the service and the sense of the customer still relevant?

Very satisfied with this garage, Mr. Henry Drecourt took very good care of the sale, he spent a lot of time explaining the equipment of my new vehicle, which helped me a lot for the future. I recommend it 100% !!

I have just recovered my vehicle following a recall, it was taken care of by Morgan.
Fast and quality service.
I recovered my vehicle in impeccable condition (unlike the state where I had left it).
A big thank-you
200% satisfied

We are very happy with our new polo shirt.
Very good file follow-up, always available and listening to his client.
A big thank you to Mr. Riquier Luke for his professionalism.
See you soon and good luck to you.

respected appointment, professional welcome, return on time.
continued like this, well done

Serious welcome, efficient and quick work. Courtesy.

I have been a customer of this dealership for 2 years, I do not regret having chosen this establishment, yet more than 50 kilometers from my home.
It was recommended to me, I recommend it myself now.

Skoda seat audi and volkswagen under the same roof of what to choose

Very satisfied with the dealership after acquiring a used car and all this through distance purchase. A big thank you to Mr. DRAPPIER Fabien for his professionalism

I visited this dealership a Saturday morning recently looking for a vehicle for my pro business. Seller more interested in the fact that my kid does not make the dummy disguised as a skier than to give me the desire to buy a vehicle. Sincerely very bad experience I will never go back!

Making a quick appointment, pleasant welcome, impeccable repairs and a vehicle made clean on leaving.
I recommend this garage

Lamentable !!!
We bought our golf course 3 years ago now, we had asked in LOA, the order form was signed in LOA but the seller put the financing in LLD without informing us. Today we are totally blocked. Yesterday we had an appointment with a dealer, Monsieur took us up, laughed at us, listening to him we are the only culprits. I will certainly not advertise you and you are not ready to see us again. We are told to see to resolve the problem with Volkswagen bank and when we call the bank we are told to see with the dealership. Tired of taking people for fools, when it is to sell everything goes well but the slightest problem no one assumes. Rest assured that we will not stay there

Purchased audi warranty 12month .. 4 months after the timing belt is to change and of course the warranty does not take into account this type of repair ...

I do not understand the negative opinions on this garage. Purchase of a new car made on 10/10/2016 and all went very well. Nice seller and open to all my questions. Sympatic secretary and very present as to offer me a coffee while waiting for the seller.
I recommend this store.

Great welcome. Mr. Drappier gave me great advice and is charming. He heard from him a few days after the sale. Very good salesman. The car suits me perfectly.

Shameful, a fenenant garage. 1 year ago, I wanted to buy a car in this garage, I waited 1 hour: no one. When you see a customer waiting, the least you can do is come and see them.
Again 1 month ago: request for a quote to exchange parts on my Volkswagen, I'm still waiting for it.
Should there be bundles of bills coming out of my pocket in order to be properly taken care of? Lamentable, flee this pseudo garage.

Very satisfied with Mr. Riquier Luke who solved my problem with professionalism Thank you to Volkswagen

Disappointed with this concession for several points and in particular concerning the welcome. I passed almost 10 people and not a hello. I'm not expecting someone to raise the red carpet to me, but a simple sign of politeness would be enough.

I wanted to congratulate the manager Ahmed for his solitude and his availability, very responsive he solved my problems with professionalism. Well done and thank you again.

Mind-blowing keenly interested in a vehicle person a lady at the reception Come see me and go inform a seller this one ends his phone call time goes by and he takes an apple eats it all while continuing his call while I go round in circles in the showroom in front of him nothing shocks him no respect for the customer reception nonexistent seller contemptuous one (hello please excuse me wait I am yours) none of that bye I leave in another dealership or the sellers will be more reactive.
A shame for your brand.

I'm just coming out of another disappointing episode of my relationship with this dealer. Started after 20 years, and 3 cars purchased, it ends today with a new report of the lack of consideration that the customer shows. I quickly pass on the absence of reminder during an attempt to make an appointment in January to focus on the facts of the day. I called a couple of weeks ago because a worrying light had come on my dashboard, those who make you say that there can not be cut, with the desire to take a RV. Scalded by the first contact (of January therefore), I ask my interlocutrice to be attentive to that my request is followed of effect. She promises me a reminder in the morning. As expected, no call, and I therefore allow me to call back around 14 h. I leave to my contact a last deadline, indicates that I am reachable until 17h30 and that I would prefer that it makes me clear if they are unable to receive me, which is a possibility, so that I organize myself other. She replied that a recent change of direction and the resumption of management of the RV is likely to restore me confidence. I am called back at 17:35 (sic) and we exchange on the terms of my reception. We are shifting a first opportunity because, brought to work by car, I need a courtesy vehicle. From May 27, we will move to June 6, when a vehicle can be entrusted to me. So I get up this morning at dawn, having taken care to ask a half day off and make me feel light although a little worried about what will be the amount of my repair because home they is not given. You guess the rest? For the less insightful of you, obviously, there was no car available! Could a call, even the day before, have been asked too much? In short, it's too much! For those who think that this is a trifle, I will reveal that other incidents of this type had already let me have some doubts about their seriousness. In short, make your own opinion but if you in turn are disappointed, make us "enjoy" your experience so that at least those who succeed us, because there will be alas! can be received as any customer has the right to be. As for me, I'm going to other heavens and will enjoy another garage of my next wish to change car ...

Galley galley to drop his car despite the appointment. Lost 1 hour waiting for my turn. Completed.
New experience ... Revision a qqs 300 euros. 1 month after liquid brake warning. Ok you make me extra. 2 months after: liquid coolant warning. Saw in the VW VW of Rennes: no leaks just no level n was done during your previous review.

I bought my first car at this dealership. We were made to feel very welcome, the staff are friendly, professional and attentive.
A thank you to Mr. Tirloir as well as to the whole team for the advice, the professionalism and the kindness which they showed.
I am really happy with the purchase of my opportunity which seemed like new at the reception.
I highly recommend this dealer.

Very warm welcome, seller listens. Reduced waiting time

Tariff incorrectly displayed on the website (for the revision which consists in maintaining the automatic dsp gearbox) ... The double tariff.
Pity !

But very competent and commercial staff.

Very polite
But nobody comes to see you to know what you want and to advise you
Lack of professionalism
Too bad

Contact request due to poor quality service: no return since July 30th.

A revival mid-August: by answer ...

To make it simple: vehicle made after revision & CT unwashed, used tires in the trunk, plastic covers still present and especially an employee used my vehicle for personal use ... (more than 40 km at my expense) For 700 billed, I was expecting to bcp better ...

In short to flee / unworthy of PRICES and quality expected for this brand.

Perfect consideration