VW Marchiennes Motors Review

A first telephone contact with Mr. Riquiez who took part in our project and invested without counting to satisfy us with an ultra interesting commercial proposal.
He then offered us a trial which instantly resulted in a firm order. This gentleman is one of the exceptional sellers who combine professionalism and respect for the customer.
The delivery of our Tiguan took place without any surprise and in the rules of the art. All of the promises were kept to the letter.
A negotiation, a contact and a perfect delivery .... A real pleasure to buy under these conditions. Do not hesitate any more, if you have a need, contact this concession and this seller. This quality of service remains very rare these days. For my part, I salute the seriousness, the availability and the honesty of this extraordinary seller. Thank you also to all the team of preparers who worked from far or near to the smooth running of our delivery. Philippe and Isabelle Cattiaux

If I could I will not put any star! Wait 20min while the seller passes 3 times next to us without looking at us even a hello! So that later when we wanted to inquire, we are told dryly "I doubt that you can afford to buy a car like that". What a good seller!
If he knew this nice seller ..

The staff very nice, not much waiting, repair done as expected. Satisfied!!!

We were received by Mr. Tirloir, who was very professional, for the purchase of a used SEAT IBIZA and we got it back like new after just one week.
I highly recommend this dealer and will stay there again in the future

Volkswagen Carlier automobile Lambres les douai, I have repeatedly bought vehicles from them (golf carat, gtd ...). Today I went to their place to buy them an exclusive Tiguan carat with r-line pack in stock ... I always bought new from them ... 5 vehicles ... they didn't even want to make the effort to give me a little gesture ... they replied 0% discount ... do not even count on a possible human follow-up on their part ... once bought you no longer count for them ... Tomorrow morning recommend to group and Volkswagen France ... promised .. and count on me to let everyone know about me on the discussion forums ... Mr. Driouche ...

Recently my sister took delivery of a UP, as expected the vehicle was impeccable, the requested work has been carried out. As usual in this dealership, even a used vehicle is delivered like new, well done to the entire CARLIER DOUAI team.

We went to volkswagen to inquire about the purchase of a new vehicle that we had planned. When we arrived we were greeted by a sales representative, Mr. Riquier, who first listened to us about the type of vehicle that we liked and that we wanted. Mr Riquier therefore advised us on the new polo shirt which we liked immediately, he gave us time to think it over, we contacted him to make an appointment to review the vehicle and talk about the formalities. Finally we ordered our vehicle and yesterday we went to pick it up. We are delighted with the way in which Mr. Riquier listened to us, advised us, during our calls he was always courteous and kind. In short if you want to change your vehicle I advise you to go to Volkswagen Douai we will listen to you and we will advise you with courtesy and kindness which is rare at the moment, having experience with other French brand and believe me a very bad experience. GO TO VOLKSWAGEN DOUAI.

Very little space at the parking lot, but the place is. Very

Three weeks after the delivery of my sister's Tiguan, here is now the delivery of mine in the Air Line.
This second experience was a true copy of the first with a perfect administrative part, a brilliant negotiation, an irreproachable preparation for this successful purchase without forgetting the exceptional contact with a seller at the forefront of competence and respect for the customer.
(Mister Riquier not to name him). Thanks to him for his availability and dedication.
Thank you also to the whole team, it is a great pleasure for me to have taken the plunge in such conditions.
Garage and people to recommend if you need a new vehicle or just a personalized study before purchase; go ahead and go to Carlier to meet Mr. Riquier! Sincerely A Content Customer

Pas convaincu du service et du suivi. Je pense aller autre part.

Message from Madame Gerzynski following the delivery of her new Polo

Hello Mr RIQUIER.
Unfortunately, I no longer have an Internet connection, which is why I take the liberty of sending you this sms. I count on you to forward it to the department concerned and thank you in advance.

Congratulations to all ".
Best regards.
Isabelle GERZYNSKI.

Efficient commercial, excellent price, thank you gentlemen for my new car.

Staff very available and competent. I recommend this concession.

Hello,
There must be quite a problem with the telephone lines. I tried to call the concession twenty times since yesterday morning and still nothing. Just an answering machine which should not be listened to because nobody called back.
Problem not very serious but very annoying.
Other than that, more than correct concession.

Very good experience in this concession. The salesmen are listening. Keep going.

No difference for decades.
that of profit and no consideration of the customers even if at each passage one fills 1 questionnaire of satisfaction!

Mr. Pierrat was professional from our first contact until the purchase of my new car. Available, pleasant and very patient! In short, a pleasure this purchase.

I bought a t-roc 1.5 tsi 150 hp in June 2018 am disappointed after 2 interventions for the whistling of the rear brakes still the same problem not solved cordially

Good advice, seller available and attentive.
I recommend you !

Before traveling, ask the price of the famous package "provision of the vehicle" in this concession MANDATORY! 800 euros that we "rebate" to 400 euros of entry. commercial practice more dubious given that the provision is 55 euros from a dealer of the same brand just a few tens of kilometers. I also found my car more recent, less mileage and less expensive. And when I was offered the provision ... short, Look elsewhere.

Welcome certainly, but if you take a loan, take your time read all the sheets immediately, you will be dangled with all the advantages of insurance in the event of a breakdown but you are not told that there are 370 euros in application fees on the credit.

Thank you to the whole team for their seriousness and speed

I went on location in this concession for the new Golf.
Even if my purchase is not for now, I was very well received and informed by the salesperson.
Listening and non-aggressive people is important to someone of my generation.
I would definitely go back there to finalize my project.

I bought a second-hand automatic beetle in this dealership, to sell it very well, some small modifications to the bodywork to be done before receipt of the vehicle + change of worn tires.
I get my new car, nickel bodywork, on my way home (after 2h30 on the way back) my partner points out to me that the tires have not been changed ...... I call my salesman tells me that he will do what is necessary, a month later still no news .....
2 months later after several relaunches, still nothing and the icing on the cake my loose gearbox (automatic).
I am towed to a dealership of the same brand towards my home.
And I had to move heaven and earth to make my guarantee work.
The Douai concessionaire had to give the agreement and the payment to that of Saint Maximin to make my repairs except that the agreement was given 2 months later .....
Imagine 2 months without a car, while I work 1 hour from home, they lend me a car and then I rented one, I even had to put down some cps so as not to go to work because for days I didn't know how to go to work .
Every time I called Wolksagen Douai no one knew about it.
I got the after-sales service, he wasn't aware of it, their boss had to call me back, I'm still waiting.
I wanted my salesperson, I was told that he no longer worked with them, 2 weeks later I called and asked for it directly without explaining the reason I was given it (weird he had a contract again?), He transferred me to the after-sales service, the after-sales service still not informed even though I had it 2 weeks before ......
I had to write an email to wolksagen France to get things going, an expert came by.
Even the Wolksagen dealership where my car was to do the repairs didn't know what to do, they made me read all the emails that had no answer so that I wouldn't blame them.
2 nd call to wolksagen France because no news from the expertise after a month.
Response repair and no change of the gearbox.
A person from Douai contacted me to warn me, I took the opportunity to talk about forgetting my tires before, in order to change them at the same time as making the repairs, I was told that it will be done.
I get my car back, the tires haven't changed, I ask why? Verdict: The agreement was made for the gearbox nothing else.
I call wolksagen douai again, impossible to find the person who phoned me and as usual no one is aware, I am transferred to the after-sales service which has to call me back for 6 months now .....
Since my car is to stay in the garage for 2 months I ask that my warranty be extended by 2 months, we refuse.
Verdict for buying I never had the time of salespeople, but for the so-called problems they are no longer part of the company.
On my next car purchase, one thing is certain is that I will not go to your place, and no people around me either in view of the "PUB" that I made for you.
Thank you for making me take CP which was to take advantage of my son, thank you for making me waste 2 months and thank you for making me use the money to rent a car.
Really a shame that I have a 5 hour drive to and from

Passing in anticipation of a change of vehicle we were very well received by Mr Choquet. Very professional and smiling. Maybe the little extra that will make us buy a Tiguan! The future will tell.

Thanks to Mr Riquier Luke seller who knows his job very well received during the open house in March compared to certain concessions we were seduced by his professionalism and his frankness we ordered a tiguan carat delivery yesterday good explanation from him for the handling of the vehicle nothing to say thank you to Mr Riquier and to all the team of the Carlier Douai concession

Frankly..People are never happy.
When I read some of the comments, I am distressed.
Of course, there are waiting times ..
Personally I would flee a completely empty concession in appointment! Which would be a sign of customer absence.
In short, customer vw and Audi turn, always very well received. When a concern arises on one of my vehicles, the team is mobilized (in respectable deadlines) to find a solution, all with a lot of kindness.
Thank you !
Too bad the satisfied people do not take more time to testify, unfortunately. Victim of the net!

I can only review my opinion in the positive! Because following my previous post and an email to the director Mr Dartois, who I want to underline, showed responsiveness and a very good commercial approach, I just did business with this concession for the purchase of a golf VII, which I look forward to! thank you mr dartois

I went for a problem dADblue for a Tiguan 20 months and I finally had an appointment after a week of research in the network. So AD blue is a source of concern so inquire and in Douai we find solutions that is not necessarily the case elsewhere ..... even if your vehicle is under warranty we boot in touch .... .......... Thank you Carlier Automobiles.

Pleasant welcome by a dynamic team. Workshop manager attentive, helpful and competent. Concession to recommend !!

My polo shirt is in bodywork at the bottom (door to be redone). I will complete my opinion on Friday.
In any case on the reception nothing to say!

Lamentable. Car towed by a Convenience store on a Friday: no call to warn me or tell me what would happen next.
Monday morning: no calls. So I contacted them in the afternoon: they were waiting for an email from me with my agreement to pass the car to the diagnosis!
Tuesday no return.
Wednesday morning no return. So I called back in the afternoon: the car had finally passed through the diag !! 2 days after having my agreement!
They confirm calling me back to tell me when to pick it up.
Thursday no return.
Friday morning no return. After contacting them in the afternoon, I learned that I could take my vehicle back !!

Of course no one at VW cared about my means of transport. Bad luck for them I am not unemployed ...
5 days in a VW garage for a crankshaft transmitter !!

LAMENTABLE with a special mention to the Service Advisor who will recognize himself. Do not bother to offer a courtesy vehicle to a customer, what professionalism !!!!!!!!

After several problems with my vehicle, I would like to thank the Carlier team, in particular Ahmed and Jean-Louis, for their professionalism. On the other hand, mention 0 for Skoda, which takes its customers for money pumps despite the convening of an expert. 4 Skoda is unfortunately the last for me. Fortunately the concession remains serious otherwise I will be in embarrassment.
MR CARON

Thanks to David for the welcome he gave us when purchasing our second-hand Polo.
A purchase that is made naturally with this seller.
Top tips for the resale of my old vehicle and in addition a welcome gift upon delivery of my vehicle.
If you are looking for a vehicle, this gentleman should be contacted.

as soon as we arrived, we were pleasantly surprised by the quick and efficient management of this concession team (Quality manager, salesperson, workshop manager ...), they were able to advise and guide us very well towards the car adapted to our needs. I highly recommend this garage where professionalism takes precedence and where the quality and design of the cars are more than at TOP.

I bought my polo auto show a few months ago. I went to carlier body service for a quote. I met Marine, a great host when I was not a client. since I made several repairs body (quote clear, fast appointment repair correct) and I think to follow my vehicle for maintenance. Thank you Marine AUVE auto show !!!!!

Super seller seat. But unfortunately not enough budget
Competent seat salesman listening

I recommend you Mr L, RIQUIER
Second vehicles that I order from him
The first an X-Trail when he worked for Nissan
When he joined Volkswagen without hesitation, I renewed my confidence in him and ordered a new Tiguan from him.
I usually recommend competent and professional people whether it is a salesperson, a doctor or a restaurateur etc ... !!!!
It's done !!!
See you soon
A.Dal

Good welcome.
Fast and correct support.
Small flat: the hourly rate

There are 3 minutes
Ashamed! Appointment taken to come see a used vehicle. 1h15 drive to go home and the vehicle is not even there, borrowed by the staff to get to a wedding.
To flee !....

Car more than 10 years piece unavailable one wonders how to repair our audi answer of the salesman laughing in the nose you made a fiddling his will accort a audi a4 pay 38000e c normal cool go jve buy may car has hyundai now more reliable and cheaper

Thanks to Mr Choquet for our new Golf, the service at the height of the brand, we highly recommend the Carlier Automobiles dealership for the purchase of your Volkswagen.
Mrs and Mr BLONDEL.

great team and super address, we came with family, we had a very good welcome and a fast care, advice and accurate and detailed information, I recommend +++++

Pro seller he knew how to identify our needs (size, motorization ...) and offered us a model that suits us well.

To flee!

I made the mistake of doing a maintenance there: badly refixed engine and since problem sequences

Why give the appointment so that you arrive on time there are still 3 people in front and we will have to wait 30 minutes

Old building and best no parking space to park your car: you have to get on the median ...

Appointment made a month in advance for repair, leave due because do not have a car loan during repairs and the day or the car must be recovered, they do not notify. When you call, they answer, sorry the part has not yet arrived, when they have known for a month that they will need it. The least thing would be to prevent .... There is clearly a lack of seriousness.

My vehicle is in expertise at home so in the beginning I am told that I have nothing to pay, 6 months elapse before the expertise I had the report and the adviser who called me to settle the dismantling costs, 250 euros for the removal of the oil pan and a hose admission ... Its expensive the bill despite that I'll pay the bill everything goes well ... I get a call from my protection legal who told me to take back the vehicle because there are costs of guarding !! I inquire and here the verdict falls 30 euros the weekend inclusive of the flight outright because at no time was announced to me that brief vw made me a gesture by decreasing the price of 3000 euros to 1500 euros for 3 months despite damage that there was on the vehicle in their procession! In short a nice garage very clean but as in all the concessions they are thieves they are good only to sell me who was a fan of this brand I am very disappointed I leave the vehicle that is not even worth this price.

Welcome, but like everywhere it is the seller who makes the difference. Attentive, attentive, available LR will recognize himself.

Hello, I wanted to inform you of the unpleasant reception that was reserved for me on Saturday, June 15, 2019 for the purchase of a Volkswagen T-Roc, I had the impression of disturbing your office not a hello !! not even a reaction .. a wait of 1:00 and during an operation open doors ...... so we turn back ...

Catastrophic
Unable to make an appointment for a review. It's been 3 weeks that I try by phone to reserve a slot and it rings in a vacuum, then an answering machine, I leave several messages, nobody calls me. And when a person picks up there is not someone available to take me online !!!
I was out of air conditioning before going on vacation, I moved 2 times to have a quick diagnosis, and there either, not possible .. so I crossed France without air conditioning and under a heat wave of lead.
I ve never seen that ... a total lack of respect and empathy for customers.

Superb polo shirt bought in this concession garage! Pleasant and very professional welcome, only 6 days between the first visit (with test drive, exchanges on the car, options and financing terms) and the vehicle keys in hand. In the top ! Good continuation...

Charming welcome, the sales representative Mr. Drappier Fabien was kind enough to pick us up at the airport because we had come from far away.
Vehicle ready and in line with our expectations.

There are indeed some difficulties in making an appointment, however the staff do what is necessary to be able to meet our expectations
Thank you

We were very satisfied with the welcome and the professionalism of the salesperson, listening, he knew how to meet all our expectations.
Vehicle delivered on time, and meets our expectations.
Another big thank you to Luc Ricquier
Mr. and Mrs. Duez Didier

Very good welcome. Good service. Pleasant and knowledgeable staff. Price expensive ...... but it's Volkswagen and Audi.

Appointment made at the appointed time, ditto for restitution. Revision of the 30,000 km not too expensive and it's off again for 30,000!

I needed advice after buying a new vehicle. Excellent welcome, availability, kindness and especially professionalism. Thank you

Accueil et professionnalisme au rendez vous dans cette concession. MERCI !!

We bought 6 vehicles from VW Carlier (2 A4, 1 Tiguan, 3 polos). All repairs and repairs to our vehicles have been made at this dealership for at least the first 6 years of the vehicles.
We repaired our Tiguan for claws in 2014 (left rear wing and right front door). This painting was very poorly made, the painting being much duller and not completely smooth (orange peel effect). The repair had cost nearly 700 euros ... A work indicates a VW dealership especially at such rates. We did not dare to report it at first.
Having experienced a recent disaster on the vehicle, I went to a bodybuilder closer. I took the opportunity to request a quote for the repair of new claws on the door repaired in 2014 at Carlier. The bodybuilder told me of his astonishment on the sloppy work that was done at Carlier (VW group) so much that he does not wish to repaint on it for fear that it is not qualitative. He then advised me to return to VW Douai Carlier because for him a painting must be guaranteed for life or at least must not move in 4 years ...
So I followed his advice. The garage recognizes the bad work done in 2014 but considers that after 4 years, it is too late to report it although they have all the traces of repair and maintenance in their system.
The advisor tells me all the same he wants to make a gesture on the repair. I wait a few minutes and he comes back with his quote. It is close to 600, which is almost the amount paid in 2014.
Given our great fidelity, I expected a larger gesture and almost total care. I am well aware that there are new claws but the quality of the repair of 2014 is deplorable and rebuff even bodyshops to rework on me making me "prisoner" of this concession.
In the end, a job of amateurs, no consideration of loyalty, prohibitive tariffs. TO DISCOVER ....

Attention if you have maintenance or other work your car will not be washed as in other car dealerships