4 years ago
I would love to give 5 stars. I'd love to but I ca...
I would love to give 5 stars. I'd love to but I can't. Id give all the lovely speech pathologists 5 Stars. They've truly done amazing things to help my son's speech delay get back on track. The reason I'm giving this organization 3 stars is due to the headache that is billing. Here it is:
When we started therapy, my insurance hadn't yet gone through. I told the office staff that I was hesitant to continue our appointments (after the second one) because I didn't know if I could afford it especially since they couldn't even give me an estimate of what the cost might be. They kept reassuring me that "most insurance plans cover this type of thing" and that if they didn't cover it in full they would be "very flexible with payments"
These statements both turned out to be lies.
We went to several appointments under the guise that insurance would cover the expenses and after 12 or so appointments I finally started accruing a balance. 2 things didn't happen.
1. I was never made aware that the insurance finally went through
2. I was never given a bill
I didn't find out I owed anything until I got a call reminding me of an upcoming appointment and before they hung up, they basically said 'by the way, you have a balance of 428, how do you plan on paying at your next appointment. 'I told them I was unaware of a balance and I did not plan on paying that total at my next appointment. Matter of fact, I am going to have to cancel that appointment because I cannot afford that right now. I ased them to send an invoice and I would figure it out.
They canceled the appointment but never sent an invoice. For the next 2 week's, I got at least one phone call each day inquiring about my intentions to pay off my balance. At this point I still hadn't received an invoice. I finally got to a point where I was like I can give you 300 right now, I dont have the rest just tell me how to send the money and I'll make a payment. Its funny how quickly I got an invoice after that. I paid the 300 and I had planned to pay the rest off within a month.
Here's why that didn't happen. Less than 2 week's later, I was contacted again about my outstanding balance. I was being threatened with collections. I argued with them via email for a while before I finally got someone to tell me they would mail an invoice. They did not.
Then another 2 weeks passed and our argument continued. They tried to tell me I had to pick up an invoice from their office which was impossible for me because at the time I was working 52 hours per week and by the time I got out, they were already closed. I told them no I couldn't do that, and to please send the invoice like we agreed on in the mail. I will gladly pay off the balance. I did eventually get it and my balance is now paid but I swore I'd never work with them again. Their billing system is so deeply flawed, it's a nightmare to have to deal with and I don't wish that on anybody.