Volvo Ton van Kuyk Review

Heb afgelopen jaar bij Van Kuyk een occasion XC40 gekocht. Binnen een jaar is de hele versnellingsbak vervangen, de krukas, krukaslagers, vliegwiel en nog sta ik elke maand stil. Het is ongehoord! Ik heb nog nooit in zo'n slechte auto gereden.

Dear Ramon staff and college,

Thanks again for the service I received from you again!
You are a good and trusted address for me, so I go every time; the feeling of being allowed to drive safely on the road.
And then again that surprise that the car is washed and delivered clean, I am always surprised.
Wow!
Once again my heartfelt thanks to each of you.
I am very satisfied!

Marianne Ruijter (Ramon's mother)
Korte Molenweg 4
1842 EE Oterleek

Nice thing. Very friendly staff. You will be helped well. And perfect service.
Top

Very well helped by Jesper. Consider buying the car .friendly, honest and taking your time. Top

Ton van Kuyk's car that is too wide blocks the driveway to the parking lot in front of our door. Very anti-social ..

Great garage where they neatly in advance a quote for repair.
I can't think of anything negative besides the fact that they are a bit on the expensive side.
You can leave your car here with confidence.

Fine dealer. Friendly staff who take their time for you

Car brought for a breakdown, car did nothing after a visit. Plus a crack in me ahead.

Large business, sufficient occasions, you can walk around and watch.
Easy to drive and plenty of parking space.

With a problem on my Volvo to prevent major damage, advised not to drive any further and the car repaired ASAP and immediately but A.P.K. and serviced. Despite the large crowds in the garage. Excellent service for a safe ride further.

What a great company this is!
In addition to the hospitality Kiki read great service after the back-up loan car refueled and all. Top !!

I recently bought another V40 diesel in Hoorn very satisfied with this car drive super and the service was excellent again this is my 5th volvo who bought at tvk because I think the service is excellent and they are gold honest.
I was last with my previous car a S40 for an inspection so drinking a coffee there was also a customer from Noordwijk who came especially to tvk for a big turn for his V70 a while later came the receptionist ask him when he had his last turn that was almost 2 years ago the receptionist said that the oil and the rest was so clean they made a small turn that saves a lot of money the man was happy and that is the quality of tvk class greetings Henk Stoop

Fast and correct response; the approach to the sticky laths on the rim completely solved.

I am always treated very correctly and repairs and the like are executed perfectly

Good dealer, nice and never too bad to do just that extra thing.

Just visited Volvo Ton van Kuyk in Alkmaar, what a top service.
Nice cup of tea, car clean with you back, bottle of water and mint for way back. Super nice people.
Great class and the V40 goes again if the fire brigade does not regret buying a Volvo.

I'm happy with their services last time I was there

Great Service friendly and helpful. At Ton van Kuyk Alkmaar they are always ready to help, Really an Excellent Dealer!

Was helped very nicely, while we were or are not yet a customer. My wife and I are only looking at a purchase.

Friendly and knowledgeable employees! Neat showroom and workshop. Our young used Volvo S60 bought here 2 years ago. Both within and outside the warranty period with everything neatly and quickly helped. Very accommodating! Car always comes back in new condition after maintenance. Therefore is definitely deserved!

Excellent service. Great that the mechanic waited a while until I was at the garage with the ANWB.

Very positive. Had 2 conversations and we were treated nicely. All questions were answered correctly and extensively. Test drive driven today and there was good thinking, after which the test drive car was exchanged for another one. In terms of interior, this is in line with what we would like to order. Nothing was 'urgently' advised, so you get a quote as we would like it ourselves. So definitely recommended!
Today, July 17, new V60 achieved. Service was again neat and tidy. Unchanged positive.

Service is totally good! Friendly and knowledgeable staff.

For smaller repairs you can go at the same time ....

Smooth contact, permanent contact and fast good service. They have it under control. Well arranged!

More than a year ago we ended up in the showroom more or less by chance. Since we were extensively addressed by Mr. Pim van der Stoop and received an interesting offer for the type of car we were interested in, we decided to choose this dealer. This turned out to be a good choice because the service and communication throughout the process were very good. We have been driving our new car for almost a year now and are very happy with it! Despite the distance to our current place of residence, we intend to return here for a service in the near future and we assume that this will also be a positive experience.

Hi I went to van Kuyk for the occasion v60. Here I was helped by Casper. Casper just understands very well that as a seller you sometimes have to go the extra mile. Because of my busy schedule, I actually didn't have time to spend a few hours there. Casper indicated that he would be happy to receive me outside of his working hours. Furthermore, he thought along nicely to do other rims under it without being a teacher, you will do that. No, just looked at the options. I was also well received there. Casper a lot of pleasure with Ton van Kuyk.

The repair, maintenance, etc. are well done AND the car delivered clean inside and out!

Super service. They fixed more than what they billed me for. Truly awesome. My car is a safer and more comfortable drive. They also communicated really well before taking costly but needed repairs. If you own a Volvo, this is the place to be for maintenance, repairs or accessories.

Nice garage for maintenance of your Volvo. Ready while you wait is never true, so luckily they have good coffee and fast WiFi here.

Standard car service and a bicycle was ready as agreed.

Excellent service and always clear and honest advice!

Repair well and quickly performed again a satisfied customer

Great to speak and the handling was well taken care of.

Hospitably received and taken seriously. A listening ear, well done !!!

On Saturday perfect service from tons of kuyk to repair my volvo on location. Only minus point: the mechanic did not want to exchange the new xc60 with which he was on site for my old xc60 ...........

Great service. "Stranded" with a technical issue on my Volvo. Car was quickly checked, repaired and washed! Wonderful coffee while waiting and extremely friendly staff. What more do you want as a Volvo driver?

Very good Volvo dealer. If you buy a car here you get a whole experience.

Brake light failure. Just stop by. Wait a minute. And finished. Super service.

A pleasant reception in a clean reception, but also work [place. It was reported neatly, with costs, which would cost the maintenance, including a number of extras. calls were made in time when the car was ready to be picked up completely clean.

Expensive cars (well yeah... volvo), great service.

Beautiful showroom and friendly and knowledgeable staff. Who speak to you neatly and extensively.

Hereby a huge compliment to Volvo Ton van Kuyk in Alkmaar. super service for my 17 year old Volvo and very skilled staff! very satisfied, a dealer as a dealer should be in 2017. toppers

I currently have rather mixed feelings with this company. The visit there now feels 'trusted', but actually because of the high number of visits that I had to make in recent years because my Volvo failed again and again (I have two cars, one made in Germany is never wrong, the other, the Volvo, therefore, falters almost every year).
At van Kuyk there is a beautiful coffee corner with chairs, that is of course the same, Scandinavian design and the company makes a light, well-kept and open impression. No, waiting there is not a punishment and that is nice to know.
The desk staff makes a friendly, accurate but sometimes also a bit of a hasty impression, of course, customers set the bar high nowadays. What do we do to ourselves I think when I see that.
Also the toilets, often a poor child, are neat and fresh, yet nice to know, it is the details that make him feel and customers associate a possibly dirty backside of a company with the front side and then naturally with the maintenance on it. their own car.
At the front is the always cheerful receptionist Kiki, 'the ever cheerful sounding entrance' at van Kuyk: 'With Volvo Ton van Kuyk !, with Kiki!' You can hear that when you call the company, it feels wonderfully familiar anyway.
The car is even, if you would appreciate it, picked up at your door and when you add this all together you would still think that you should end up with 5 stars.
I once read some reviews and actually, according to the customer, they are not doing it badly at all, moreover, reviews are taken seriously (and that is damn wise of the company) and the name of the owner often follows a reaction , again another plus of course.
Where does it go wrong Niehland? Well, in my opinion, in sloppiness with regard to the maintenance and follow-up / checking of work once done. Please note: I am only talking about my own car and moreover I still have just enough confidence to come back with some pleasure and as I already wrote; a lot is good but certainly not everything ...
My car was already unnecessarily in the middle of a huge cloudburst suddenly completely silent, further investigation on the bridge at a company nearby yielded a (probably in the hurry) wrongly assembled part. I also came once to pick up my car and my car no longer listened to my 'key command' to start, while he was prepared to drive away. Then there were problems that repeatedly came back, not because this was a fault of the manufacturer (because that is of course not to be blamed on a dealer) but it was above all again and again (over a period of real years this is an interpretation error) from the workplace. And you know, that is of course human work, and people do their best there is my sincere conviction. No, the deciding factor for writing this argument was a wiper blade ...
What? Yes indeed, the rubber mounted on a windscreen wiper that is always tested for an MOT test.
For my 'German' I have 'a male', that male works practically for nothing despite being a certified judge of course. My 'German' keeps on driving, the only thing he sometimes needs are two new wiper blades, mainly because he is often parked quietly, it is the turn of the driver for 1 or 2 years and so there are never any problems there.
My Volvo, however, has had a completely worn windscreen wiper blade for a month or two, only a few months after the MOT, this problem started to become apparent.
So my three stars were ultimately motivated by the overlook of a single part, well no, actually by a constant sum of imperfections, the wiper blade was the straw. If, in the coming years, I finally stay free from unnecessary intermediate visits to the workplace, I will certainly adjust this review again!

very friendly and knowledgeable service.
Have had a purchase inspection of a V70 that turned out to be a very bad car with major problems. Thanks to the garage I was saved a disaster. Thanks!

Fast and very good service. Friendly staff, good coffee.

Dear Volvo Team,
You are doing an excellent job though,
Excellent service, reception, excellent coffee, newspapers, magazines, WiFi, clean car in short: TOP !!!

Nice Volvo garage and showroom with nice helpful people.

Great, good service, right away help and reading was free

Since 2013 I have excellent experience as a business buyer at the Volvo Dealer in Alkmaar, especially at Pim van der Stoop!
My annual Volvo maintenance is also neatly checked here to the last detail.

My vehicle is checked both inside and outside after it has been put through the car wash. A bottle of water is always put in my car for my safe departure home.

I always receive my invoice by email, so no piles of invoices afterwards.

Am I satisfied with Ton van Kuyk as a dealer?
Hell yes!

Sincerely,

Shad Sharif
Volvo S90

the customer is listened carefully and if possible immediately helped. Any repairs are discussed on site.

I have been very helpful again. Top service and very friendly

Excellent service, car lost 2 days, too bad there was no loan car available. Have just been brought home and picked up.

Correct service and always good consultation with any repairs. Very satisfied with the service offered.

2 Volvo V40s delivered in a perfect way. Good and excellent service.

Change winter tires and car cleaned inside and outside. And wait with a delicious cup of coffee. Excellent.

It is that you have to give at least 1 star but actually TVK deserves 0 stars!

Rather neatly helped by the seller neatly friendly and helpful. Scheduled a test drive in a V90 and that too was neatly arranged. Except for (malfunction lights) That same day, the contact suddenly changed when the seller told me that he suddenly no longer had any confidence in it and whether I was completely sure whether my company really existed (which is totally out of the question since I go private) the seller has questioned the existence of my company up to 3x. The seller gave the excuse that if TVK sells a car, everything has to be right before they start working with someone. Then I immediately think of where do you interfere, and what do you worry about. Your job as a seller is to sell cars, and whether that is done business or private by a customer is totally irrelevant as a seller. If the car is sold and paid, then you have done your job, right? Apparently the sellers are so bored there that they can just do such things to customers. And that before the car is sold! Keep it up TVK this is very professional and very customer friendly of you.

They will never see me there again! Although I have to go to the other side of the Netherlands for a garage. Everything better than TVK !!

This morning I went to this dealer for a small repair on my V40 under Selekt warranty. Could wait on the spot with a good cup of coffee and a place to work. Repairs were carried out within an hour and my car was even hosed in the car wash afterwards. Top service!

My last Saab was bought and is under maintenance by Ton van Kuyk. I have always experienced the personal approach and delivered quality as pleasant and hope to expect this in the future.

Nice company. Have finally, after 2 years, search, the kraakjes in my Volvo V90 can eliminate. It is a pity that this has taken so long with all those workshop visits but now I can still enjoy 2 years of irritation from my Volvo!

Car brought for maintenance. Afterwards the car turned out to be completely cleaned.

SERVICE with a THICK 'S'