Volkswagen Finance S.A / Volkswagen Bank GMBH Sucursal España. Review

I have a VW Califonia for rent since Jul / 20. The van shuts down completely while in gear. He is left without brakes and without direction. The workshop is not able to find the fault and VFS does not take care of anything. They continue to charge as if nothing but they do not give me any solution.
In short I am renting a van that is always in the workshop and I do not enjoy any service and not even a decent response.
I do not recommend it to anyone. On the other hand, the disastrous telephone service. They never answer and the person who does never knows anything.

They can't help you because they are out of hours ???? It puts from 9: 00-18.00 and I am calling within those hours.

good service and attention from its employees, prices in line with the other dealers but with the guarantee of a quality service, enough availability and a great service in short 8 for volskwagen finance for their service and for their personalized attention

They do not pick up the phone, more than two hours trying to contact without success. Terrible service, to collect the receipts if they are efficient. I will never finance again with them.

The customer service is very very poor and very inelegant, I do not intend to repeat experience once my contract with them ends.
I claimed the environmental badge on several occasions (first contact in December 2018) for my vehicle in a renting situation and not only did they not send it to me or they answered me, but it became mandatory to be able to drive through the city where I live and have to I paid for it myself (we talked about 5 sad euros ...) I claimed the amount since the vehicle is their property and they have refused to pay me claiming that "they do not pay for the stickers that individuals buy and if I have requested that they send me theirs, that they are very sorry for the inconvenience caused ". It really is not the 5, it is the ugly gesture they have had with a client who could have re-contracted with them but thanks to their "customer service" department and their "company policy" it is not going to do it again
I leave this review because it is an almost anecdotal episode, we speak as indicated of 5, but I would like to know your reaction with something of greater amount ... definitely would not hire a RENTING WITH VOLKSWAGEN FINANCIAL SERVICES.

Very bad experience For a flat tire I lost more than two hours of work. They told me that they sent me a crane to fix the puncture, and that if the crane could not move the vehicle. A crane has come that refused to repair it because it said that by company policy they did not repair punctures, and that it has had me an hour and a half losing the time to move the car. After an hour and a half, I managed to get another crane to deliver what I promised: try to repair the puncture. A crane from RACE has come and in 3 minutes they have fixed me the prick with a lot of professionalism.
Total: two hours lost from work, making calls to the company, to the workshop ... and with unclear information from this company.

A phone and an email that nobody answers. Terrible customer service.

Please DO NOT TAKE VWFS renting. Before any breakdown, they wash their hands and are not responsible. I have 2 years with an aggravated breakdown in the last revision. My brakes fail when reversing and both the dealer and VWFS tell me that as it is a factory fault they cannot do anything about it. A shame and of course we will see you in court.

I DO NOT RECOMMEND IT ANYTHING. THEY ARE NOT SERIOUS. THERE IS NO CUSTOMER SERVICE. Apart from what the rest of the customers have said, which I corroborate, I add my HORRIBLE experience, when delivering the car. I have received an invoice for the loss of a key of 400 EUROS EXTRA. 430 euros, when in the market it costs 50 euros. I will personally take it to the consumer's office. I have made a complaint and claim and NOBODY has answered. As if he had put it on the air. They are not serious.

I buy them a car for 23,000 euros and I find it without brake pads and with the front wheels of another size than allowed. The car without any stability and they do not give me a solution or respond.
Lamentable treatment and service. Some authentic scoundrels !!!!

Good afternoon, I wanted to say be careful with this financier. Why in case you try to remove the funding for whatever reason they charge you almost double what they tell you they discount you for financing. That is a lie why when I bought the car they sold me that financing the car came out cheaper and to my surprise the next month when I recommended the car to a co-worker. He went to buy it from the same dealer and paid it in cash and it came out at exactly the same price without financing. Inform that the financial in my case has been for theft, and the financial one of a car with a year and a half and value of 17 000 euros then I will charge you in penalization more than 4000 euros you have to pay in addition to that you have stolen a car that they sell you with security and their shit. So that's a greeting and do not contact them for this is advice. After that happened I was informed, and is one of the worst in terms of penalties if anything happens. A greeting.

I've been calling their customer service phone for days but they never answer. I am a customer and I need to ask you about financing services. Who or where should I contact?

As a bank, like the others ... but I have been waiting a week for them to contact me to solve a nonsense that they do by pressing a button and no case ... I'm going to keep trying.

It is the worst financial that I have had in my life, they do not answer the phone, to make an impossible change of direct debit with them, they are late in the collection and they charge you interest, contacting them for any management is not possible. I DO NOT RECOMMEND IT TO ANYONE.

The worst experience with a renting
The telephone service does not exist, it is impossible to contact them and they do not respond by mail
After finishing the renting, they are in charge of collecting the charges for extra kilometers and damages
They send you an email that after approximately 2 months they may return it to you
Not recommended

Terrible customer service. You can get ready to call for days ... the lines are always busy

Telephone management is unfortunate, people with a very very poor education and without any interest in helping you the least in the queries you want to make.
One of the worst phone services I have contacted in a long time.
If I could evaluate negatively, I would have no doubt in doing so.

Telephone lines don't work, nobody picks up the phone

Impossible to contact them via telephone. You send an email and only answer in a generic way. They are slow, do not meet the deadlines that tell you about the steps.

Damn rats They tell me that the loan is canceled but they do not want to process the cancellation of the domain reservation until 34 days have passed since the last receipt.

I did not know you until I have begun to call embargo letters for the non-payment of a vehicle that I bought at a Seat dealer which I paid in cash.
Tell me how you got me into this debt without signing anything.
Thank you

I have been calling since quite early and nobody contacts me. They are always busy. This is embarrassing. All the lines are busy. Go fabric. Disaster service.

The service leaves a lot to be desired.
After 3 years collecting receipts without problems, they suddenly stopped charging them. After calling they told me that my bank account was wrong, so suddenly, and that it was my bank's fault, (obviously not). I had to call again, they told me that they would pass me with customer service to see why this had happened, to which they sent me to a recording and told me to get on the web to change my bank account ... After such a week, I still have no solution or answer from them ....

Terrible management, you call customer service and they do not answer you or if they do they do not solve anything and they send you to write to them by mail. Both in customer service and Terminations @ they DO NOT answer my emails. (more than 2 emails)

I have been waiting for the deposit of the car to be returned to me since November and to this day I do not know anything ...

Just embarrassing, I hope this review is read by the right person and can turn things around.

Of course, I have gone to the OCU to report this.

They do not carry out the withdrawal of the domain reservation even calling and claiming, it is the fourth time that I call and they indicate that they have not done anything yet having paid the vehicle a month and a half ago.

It is a p ... disaster, they do not catch and when you are lucky that they take the phone they are super edges. If I don't buy a car of this brand again it will be for the financial

Slow, they don't meet deadlines. Do not contact anyone on the phone ...

Very good offices in modern and functional Alcobendas

In December they charged me two monthly renting payments. Since then I have been calling and writing emails and absolutely no one answers. The phone is always saturated. A shame for what they supposedly offer. My renting ends soon and I will not continue with Volkswagen Financial Services

Fatal.

- Telephone assistance (91 427 99 03) is not there nor is it expected. Nobody attends you. It always skips the recording indicating that they are saturated.
- They do not comply with the indicated hours (9:00 a.m. - 6:00 p.m.). I tried calling once around 4:50 p.m., and I missed a recording indicating that it was after hours.
- The customer service by email, just as painful. Emails pack them with evidence and they answer you with evasion, reluctance and without any solution. Of course, emails with only 5 lines, they will be tired of how much they work ...

In summary. Non-existent and totally inoperative attention. Regrettable. We clients do not deserve the terrible customer service received by these poor professionals.

I have been trying to find them for months, I have lost the possibility of subrogating my car contract because it is IMPOSSIBLE to find them. We have called at least 100 times between myself and the person interested in the subrogation and we have not been able to find ANYONE !! THEY ARE SOME SINVERGUENZAS!

They have annoyed the purchase of my Q3 sportback without any sense, bmw financial services with the same roles, they have accepted it and I have purchased a more expensive 10 thousand car.

Anyone understand something ???

Terrible service. I do not recommend it to anyone.
I have been with the car in the workshop for more than a month when it is only 6 months old.
They do not give you any solution and they continue to charge me the fee without giving any service in return.
I advise any other renting before that of the brand.
I never thought that a brand of this prestige would have such an incompetent after-sales service

I have been two months (and it is not an exaggeration) calling, sending, emails and sending requests from your website. To this day I have not had any response. And that is a simple management. I have had and have other cars for rent and vw service is without a doubt the worst of all. I do not recommend to anybody.

In the times that we are living, I do not understand that a company, large or small, does not indicate its clients and a solution to something so simple about how to do any management with them, call and through any option, you only get this information:. .. the telephone service is not active today, like this for a week. We have sent them emails that they have not answered and the phone number is Kafkaesque. It seems that they have disappeared from the planet. We need to contact them urgently and a solution.

Terrible customer service, there is no follow-up on incidents, they choose not to answer emails instead of giving explanations or providing solutions

I am trying to get my signed contract back and it is impossible. There is no way to speed it up and customer service is like a zero to the left. Nothing advisable, little seriousness.

Poor Customer Service, should give some training on how to treat their customers, of course I will never finance anything else with them

Whoever hires a renting with these TYPES, does not really know where he is getting into.
Terrible service. They breach the contract and when you ask them to explain it to you, they treat you in very bad manners, very reluctantly, and finally they hang up leaving you with the word in your mouth.
You have to spend months (yes, I said well: MONTHS) calling for someone to pick up the phone. They take fortnights to answer the emails.
So much so, that the Renting car that I had with them, and that I was thinking of buying at the end of the period, I have returned it, paying the corresponding penalty (it has cost me a triumph that they send me the settlement to pay).
Every day happier to have lost sight of them. I'll never buy a volkswagen again

In my life I have seen a customer service service that is so bad for attention, as for incompetence in the management or processing of any request. 15 days ago I have requested a change in the account number where the receipts are passed and the request keeps appearing as pending.

Unfortunate service. They do not know which department has what ... They keep you waiting for hours, they do not answer the emails ...

I've been waiting for more than a month and a half. They tell me that they will do it on a specific date and I am still waiting for that return. The date appeared in May. We are already in mid-June and I'm still waiting ...
I begin to doubt if they will return it to me ...

In short: LAMENTABLE and NEVER ANYTHING with this company

1 star that would be worth -10.
These people to call them in some way are the biggest without shame that exist. The attention is terrible, not the following. You are not absolutely notified of anything, I just found out that I have a non-mandatory insurance for loss of license or death, I call to remove it and you tell me that you can only cancel in the first 30 days, that is, even if you had seen it the first month I could not have done it, without counting that you have to be 3 years without being able to cancel ... Thing that only happens with them. The first and last time I do paperwork with these people. I hope that the people who enter in reviews will read it and really look for other ways to pay. A greeting.

Thanks to the financial I will stop using volkswagen ... They only take advantage and it is the fifth car that was going to change

Those who put the 5 stars here are the financial workers, they are smart, they also attended me fatally, the one on the phone is undesirable, she wants to hang you up and treats you as if you were late, you see that she does not like what she does , for that to make people more pleasant, I will not call again, what they do is harm the volkswaguen brand.

Not recommended for anyone, the worst financial by far.
The way to handle any incident ... if they make a mistake in a management they do not communicate it to you personally but they are threatening by phone and email, as if you were to blame for their mismanagement.

In my case, I paid for the car in full six months ago and now they claim an unpaid fee (which is not the case), due to a terrible management of yours that I have nothing to do with, instead of explaining or calling in advance they send me sms and email giving me a deadline with late payment and threatening to get involved in a collection company, when I can prove that my vehicle is 100% paid within the indicated period and the total amount indicated.
If they are wrong, do not expect them to assume it and apologize, they are going to threaten you without any meaning whatsoever ... you also ask someone responsible to take care of the matter personally and they say that it is not possible.
In short, it is NOT recommended for anyone. On top of getting involved in financing, you also have to bother and worry if they do their job well or not.

Very complicated to contact them to communicate bank account change. The phrase tells you to call later and hangs up, without giving any alternative contact.

It is a company that spends many resources in generating the image of a very prestigious brand. But the reality is that customer service cannot be worse. To begin with it is almost impossible to talk to them since the web does not work well. When they answer the arrogant tone it is humiliating, when they make a mistake they do not take responsibility. It is a shame to give up driving their cars more but for my company it is no longer a purchase option in the future

FATAL took 1 week trying to talk to the remarketing department by phone and mail and there is no way. Neither take the call nor answer the mail.

The worst of the worst and, among the worst, the worst of all.

Since BEFORE the covid I have been trying to make a SIMPLE IBAN change. I have even gone there and they have made me turn around almost laughing in my face (namely the number of linnets that, like me, have had to do the same).

Finally I have done everything by NOTARIAL CONDUCT. For a simple account number change.

A shame, a real shame.

They are not ready to pay either, the online payment system does not work, and the phone has a saturated mailbox, the truth is that I do not know what to do to pay a fee that I owe

Very rude. Terrible service. It leaves much to wish that this company with the name it has works so badly.

I have been waiting for a month for a payment of a signal. They don't give answers, they don't give explanations. So you only gain distrust, you lose future and potential customers, because I have people asking me where I bought the car and of course I will not recommend you. Of course, the fee well that you have charged me.

After returning according to the contract, (you know, you pay what is left, refinances, or you return the car) at 3 years in December 2018, I am still charged with the circulation tax of 19, and 20. It means that they do not change Name the car you return just sell it again to save. I have been complaining in writing and by phone, according to the guidelines they tell me, and as of July 20, I have not yet received a response. Do you want to return my money please?

The truth is that the disappointment I have with this brand is reaching unsuspected levels. Attention, information and delay are becoming the general tone with most of your customers. The truth is that if I could go back I did not doubt it.

I have been waiting for more than 3 months to have a confirmed information of when they will manufacture my order, we have been from week 51, 5, 7 and now 11. Just when they are going to confirm they are delaying again.

The wait is being an agony. And not waiting, you know that when you ask for a car to the factory you have to wait. It is being this way because nobody gives you a confirmed information. Nobody knows anything and nobody can do anything.

Are you thinking about buying a VW? take a turn, this mark once you have booked the car PASS IT. As I said, if I could go back, I WOULD NOT DOUBT IT!

REGRETTABLE!! DO NOT BE DECEIVED !!! I have never put a negative review in my life but this company deserves a few.
After 5 years of the contract, I decided to cancel it and after having notified them of the cancellation, they spent almost a month picking up the vehicle, having to pay for a parking space until it was removed.
After the delivery of the vehicle, we received a charge of more than 700 without prior notification. After receiving this charge, we requested that they tell us what it was due to and their response was an email with an invoice indicating, cleaning the vehicle 150, replacement of the gear lever due to wear 153.32, Trunk carrier scratch 50, side trim 100, dirt on glove box lid 50, parts installations 90. A REAL SHAME and some JETAS, after 5 years of Contract in which the daily wear of the vehicle can be appreciated.
Obviously they have lost another customer loyal to their payments and a customer who will legally claim if they do not solve this!
I hope they will contact me as soon as possible and give me my money back along with my deposit.

What do you have the phone for ??? is there someone who works there? What a company image ... surreal

Impossible to contact them for a simple change of domiciliation I have been trying to shame for 6 months

Simply unpresentable.
No more comments.

You can not put negative points, if they would not have a - 10. It is impossible to talk to someone and, if you get it by a miracle, they take care of you reluctantly and, in my case, they did not solve the problem. Unfortunate and, of course, to everyone who asks me and in any forum where I can, I would advise against doing business with these people.

The truth is that to collect the receipts they have a German punctuality, but to pay customers they are inspired by the legislation of banana republics. It's what globalization has ...

Abusive loan cancellation clause. They force you to keep it for three years or you return all the discounts that the dealer does, in addition to charging you 1% penalty. Not recommended and very expensive, more than 11% interest. Grant amounts lend 1000. Some thieves.

A disastrous service from Volkswagen Financial Services, on December 2 I requested a lifting of the reservation of ownership of a vehicle of the brand (very bad result by the way, I do not recommend a vehicle of this group to anyone), and, as of today 30 December have not yet completed the process. The customer service department can't be worse either ... Anyway, terrible!

After two weeks doing paperwork to settle a debt with them 1000 calls summed up in the worst customer service in which I have been involved. After talking to Paloma, a telemarketer and trying to get me to talk to a supervisor or someone with a higher position than hers, I receive an email saying that I don't have to settle for that pepsima attention received from her.

function as the worship hour and a half calling and are all busy
sure there is someone to assist us?
that if at 6 and tesale like an answering machine terrminado
that if penalties for all
And you who penalizes not attend os x

I bought a car with this financier, and they gave it to me without the technical sheet since they had lost it.
The solution that they gave me is that I go to an ITV to ask for a new one, and then I get paid what it costs me.
So I did two months ago, I immediately sent the bill, and two months later I'm still waiting for it to be paid.
I have written about 10 emails, and the truth is that they answer very quickly, but always with evasive, as it is another department, which is already validated and that will come right away (this is 2 months ago) etz.

Let's go that they do not want to pay me, I would have preferred clarity on their part and that from the first day they would have told me that they would not pay me.
This week I will go to the OMIC to present the corresponding complaint.
I hope I do not have any problem with the vehicle during the warranty period, because I assume that they will clean their hands.

I've been trying to contact someone for three weeks and 0 responses. Either he communicates, or they are out of office hours (according to them), or he hangs up directly or they pass me to another department that is not the one that can solve my case ... And so on. All this without counting that they keep passing me bills for a service that I already canceled a long time ago. But since no one attends to me, I can't solve the problem. Nefarious service.

Customer service bad! I do not recommend it
I've been calling for several months to be able to stop paying for my car financing. On the first call they told me that I still could not wait until later to not pay interest, but that from March I could. Next call to ask how I had to do it and they tell me that it was not until April and that in April I paid the 2 remaining installments plus the final price. That he calls at the beginning of April for the 10th day to be able to leave it paid and finally without interest or anything. My surprise today is that a girl cares for me and explains that I was informed wrongly that to pay without penalty of any kind I have to wait until July 9. I've been trying to pay for it for over a year, what surprise awaits me in July? What should I have warned in advance that I did not want to continue financing and pay it off at once?
Bad attention!

Two days waiting for the papers to sign the renting ... Sorry.
Edit: 7 days go by ...
Edit: since 2/6 I started the process for renting everything is very slow, you go 1 month to get the car ...

Bad service. You wait for more than 10 minutes every time you call. They are not decisive, bad tone from the staff to the client and do not bother anything to guide the client.

I have a VWFS lease, I called in December to change the account number and other personal information, apart from the fact that it took me 3 days to get someone to pick up the phone ... When I get someone to answer me, I talk to a very nice girl and take note, and tell me that the changes are already applied. I get a confirmation email (including the new account number) saying that the data will be applied from 12-14-2020, until then correct.
My surprise is when the quota for the month of January arrives and they pass it back through the old account (01-14-2021), since that same day I have tried to be attended, I have tried sending emails and calling but there is no way. Today I got them to answer me on the phone, the girl's first answer: "Can't you make the modification on the web?" If I could have done it, I would have done it, but I get an error ... I'll explain what happened in December. he checks on the computer and tells me that only my personal data was modified, that the account number was not, and I reply: "but if I have a confirmation email from you that includes the new account number" ... And at that time The conversation has been cut off ... I'm sorry, but my experience is disastrous, I will not hire this service again, since if everything goes well there is no problem, but how you need something it is impossible to contact and the internal information technology leaves a lot to be desired of a company so large in theory ... I'll keep trying to contact, but I have no hope of solving the problem ...

Volkswagen has to be careful with which company manages the financing because Volkswagen Financia Services offers a bad image of the brand. They are slow in management and very rude. Bad service for the entire More

A perfect and personal attention totally friendly, Alberto the man who took care of us is a professional, congratulations to continue like this.

Intuitive and convenient quick management. I was surprised by the effectiveness of customer service. a 10!

Unfortunate telephone service. This morning I called for a question that I had with the financing of my car and the woman who took it from me, wanted to do anything but work. Little serious and very unfriendly people. Of course, I hope you don't have to call me again and take it from me. Disappointing falls short.