Miquel Gil

Review of Volkswagen Finance S.A / Volks...

I have a VWFS lease, I called in December to chang...

I have a VWFS lease, I called in December to change the account number and other personal information, apart from the fact that it took me 3 days to get someone to pick up the phone ... When I get someone to answer me, I talk to a very nice girl and take note, and tell me that the changes are already applied. I get a confirmation email (including the new account number) saying that the data will be applied from 12-14-2020, until then correct.
My surprise is when the quota for the month of January arrives and they pass it back through the old account (01-14-2021), since that same day I have tried to be attended, I have tried sending emails and calling but there is no way. Today I got them to answer me on the phone, the girl's first answer: "Can't you make the modification on the web?" If I could have done it, I would have done it, but I get an error ... I'll explain what happened in December. he checks on the computer and tells me that only my personal data was modified, that the account number was not, and I reply: "but if I have a confirmation email from you that includes the new account number" ... And at that time The conversation has been cut off ... I'm sorry, but my experience is disastrous, I will not hire this service again, since if everything goes well there is no problem, but how you need something it is impossible to contact and the internal information technology leaves a lot to be desired of a company so large in theory ... I'll keep trying to contact, but I have no hope of solving the problem ...