MIRIAM AREVALO

Review of Volkswagen Finance S.A / Volks...

Customer service bad! I do not recommend it

Customer service bad! I do not recommend it
I've been calling for several months to be able to stop paying for my car financing. On the first call they told me that I still could not wait until later to not pay interest, but that from March I could. Next call to ask how I had to do it and they tell me that it was not until April and that in April I paid the 2 remaining installments plus the final price. That he calls at the beginning of April for the 10th day to be able to leave it paid and finally without interest or anything. My surprise today is that a girl cares for me and explains that I was informed wrongly that to pay without penalty of any kind I have to wait until July 9. I've been trying to pay for it for over a year, what surprise awaits me in July? What should I have warned in advance that I did not want to continue financing and pay it off at once?
Bad attention!